Yes, there’s cover for cyclones, hurricanes and monsoons!
It goes without saying that you need to have bought your policy before these wily whirling dervishes of destruction become a known natural disaster and warnings have been issued by authorities. So if you’ve done that, we’ll do everything we can to help you.
Yes. If you’re unlucky enough to be injured by a cyclone or hurricane, our emergency assistance team can help you get to the nearest medical centre, so you can receive the medical attention you need. If you’re so badly hurt that the emergency assistance team decides you need to go home, they can organise to transport you home. However, once you’re home, we’re not able to cover ongoing medical costs under the Private Health Insurance Act 2007, so you’ll need to hit up Medicare or your private health insurer. You can find out further information on how we help travellers with overseas medical treatment here.
Yes, there’s cover if you need to cancel or rearrange your trip due to severe weather or a natural disaster. It’s a pretty good idea to give some thought to what kind of trip you’re doing when buying a policy, as the amount you’re covered for depends on which plan you buy.
If you’re already on the road and your trip is interrupted by a hurricane or cyclone, you can claim for additional transport and accommodation costs to help you get your trip back on track.
As the policy is outside of its cooling off period and you’ve travelled on it, there are no partial refunds. You are, however, welcome to make a claim for any additional expenses you might have incurred.
Funnily, we get asked this a lot; so here’s something we prepared earlier: a step by step guide on how to claim.
It’s important that you contact our emergency assistance team as soon as you can so that they can help you out. Their details can be found in the following page as well as on your certificate of insurance.
We’re here to help if you have a question about travel insurance. We’re available:
1300 787 375
From anywhere in the world:
+61 2 8256 1542