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Has an unexpected event caused you to cancel or re-arrange your trip before you even get started? Your policy can cover your cancellation or rescheduling fees for certain events, so read on to find out what conditions apply…
If something sudden and unavoidable has happened causing you to cancel or rearrange your trip before you leave home, there’s cover for your Trip Cancellation or Trip Interruption expenses but only if the reason follows an insured event.
Check that the reason you are cancelling or rescheduling is one of the 14 listed specific 'Insured Events' so your claim will be valid.
Contact your travel service provider (e.g. airline or tour operator) as soon as possible and let them know if you are cancelling or rearranging your trip.Try and seek compensation from them or any offer to re-arrange or reschedule your travels (if this is an option depending on your reasons for cancelling) before incurring fees and making a claim.
When making a claim, you’ll need to show:
Travel Insurance is not designed to cover everything so take the time to read the full description of cover in the Policy wording for the full details on what’s not covered (particularly Section 3 Cancellation and Trip Interruption). This way there are no surprises if you need to use it. If you are unsure, please contact us for help.
Here are the main things that aren’t covered:
We’re here to help if you have a question about travel insurance. We’re available:
By telling us your country of residence we are able to provide you with the most relevant insurance information.