Travel Insurance: Who do I call for emergency help?

If it's an emergency, call our 24/7 Emergency Assistance Team

Phone: +61 2 8263 0470

or call reverse charges* via an operator +61 2 8292 1470 from anywhere in the world.  

You'll need the international dialling code or just the plus sign (+) to dial the number correctly on your mobile phone.

Email: [email protected]


Within Australia:

1300 787 375

SMS: +61 4 1720 4602

If it's not urgent or you simply need to change your policy then talk to us.

*We'll accept a reverse charges call or you can claim the costs to call our 24/7 Emergency Assistance team. Reverse charges calls can be made in most countries by contacting the international operator, however, there may be restrictions when using mobiles. If you aren't sure then ask your hotel reception to connect you. Here are some of the Telstra reverse charges numbers for some carriers overseas.


Related Articles

View more

Can't find the answer you are looking for?

Contact us
  • All contact details
  • Emergency Assistance Contact
  • Claims contact

Contact our Emergency Assistance Team

For help in an emergency, contact our Emergency Assistance Team. They are available 24 hours a day, 7 days a week.

Contact us

Phone

From anywhere in the world:
+61 2 8263 0470

From anywhere in the world:
+61 2 8292 1470

Within Australia:
1300 787 375

SMS:
+61 4 1720 4602

Contact our Claims Team

We’re here to help if you have a question about your claim. We’re available:

Contact us

Phone

Within Australia:
1300 787 375

From anywhere in the world:
+61 2 8256 1542