If it's an emergency, call our 24/7 Emergency Assistance Team
Phone: +61 2 8263 0470
or call reverse charges* via an operator +61 2 8292 1470 from anywhere in the world.
You'll need the international dialling code or just the plus sign (+) to dial the number correctly on your mobile phone.
Email: [email protected]
Within Australia:
1300 787 375
SMS: +61 4 1720 4602
If it's not urgent or you simply need to change your policy then talk to us.
*We'll accept a reverse charges call or you can claim the costs to call our 24/7 Emergency Assistance team. Reverse charges calls can be made in most countries by contacting the international operator, however, there may be restrictions when using mobiles. If you aren't sure then ask your hotel reception to connect you. Here are some of the Telstra reverse charges numbers for some carriers overseas.
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- Emergency Assistance Contact
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Contact our Emergency Assistance Team
For help in an emergency, contact our Emergency Assistance Team. They are available 24 hours a day, 7 days a week.
Contact us
From anywhere in the world:
+61 2 8263 0470
From anywhere in the world:
+61 2 8292 1470
Within Australia:
1300 787 375
SMS:
+61 4 1720 4602
Contact our Claims Team
We’re here to help if you have a question about your claim. We’re available: