Photo © Getty/freemixer

Travel insurance when rock climbing

Check out World Nomads travel insurance plans when rock climbing. Be adequately covered if injuries or extreme weather issues strike.

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Ready to conquer new heights? Literally? Aussie explorers have been attracted to rock climbing for centuries, and it’s easy to see why – rocky climbing ticks all the boxes; physical strength, mental focus, (nearly) untouched landscapes, and breathtaking views. Embarking on a rock climbing adventure can be an exhilarating experience, however, amidst the adrenaline rush and excitement, it's important not to forget to research travel insurance…just in case.

female rock climber
Having fun while rock climbing. Photo credit: Getty images / Daniel Milchev

What’s covered when rock climbing?

World Nomads offers coverage across two insurance policies (Standard and Explorer) for four different rock climbing activities:

  • Rock climbing (indoor)
  • Rock climbing (outdoor)
  • Rock climbing (bouldering/no ropes/no equipment)
  • Rock climbing (sport climbing/bolted)

Note: some of these activities require package upgrades or specific qualifications. For this reason, we recommend you refer to your Product Disclosure Statement (PDS) or contact us before purchasing a travel insurance policy. Please note: soloing/free soloing rock climbing is not covered.

Cover for lost, stolen or delayed baggage

If you’re looking for a location to climb between November and April, check out Krabi province in Thailand – the limestone cliffs have many routes for all skill levels. Keep in mind though, Thailand has some of the busiest airports in the world, and with that comes the possibility of lost baggage. Or even worse your rock climbing gear could go missing in transit or be snatched right under your eyes. If this happens our travel insurance may be able to help.

If you arrive at the airport and your baggage is delayed for more than 12 hours, both our Standard and Explorer plans offer cover for the cost of essential items (think jocks, socks, and a toothbrush). And if the unthinkable has happened and your baggage or climbing gear is lost or stolen, we may cover the original purchase price to replace the items.

Please note: sporting equipment that is checked-in is only covered where the carrier requires it be checked-in due to its size or weight.

Rock climbing at sunset
Rock climbing at sunset. Photo credit: Getty images / Daniel Milchev

Why should I consider travel insurance when rock climbing

It’s no secret that Aussies love a thrill-seeking adventure, and while Australia offers some of the best rock-climbing locations, there’s always an allure to travel abroad and discover new and challenging rock formations to scale. However, travelling overseas and hanging off cliff faces also presents risk. World Nomads could be your ticket to having fun, the safe way.

Here are some of the ways travel insurance could come in handy on your next overseas trip:

Cover for over 150 sports & adventure activities: Yosemite National Park is renowned as a world-class destination for rock climbing. And hiking. And kayaking. And cycling. World Nomads provides travel insurance for more than 150 activities, sports and experiences. While this list might seem exhaustive, it doesn’t cover everything. That’s why you shouldn’t take for granted that your preferred activities will be covered. You can’t upgrade your level of cover mid-way through your holiday, so do consider this wisely.

Cover for stolen gear: Travel insurance can help you continue to ‘rock on’ if someone decides they like your gear more than you do and steals it. Both the Standard and Explorer policies offer coverage for the cost of stolen belongings (up to policy limits).

What’s not covered

Travel insurance is not designed to cover everything so understanding what’s not covered is important. There are several situations we can cover you for, but there are also some we just won’t cover.

These include, but are not limited to:

  • World Nomads does not offer coverage for free soloing – so make sure you keep those ropes firmly attached!
  • World Nomads won’t cover you if you overestimate your vertical limit skills and put yourself in dangerous situations – this includes breaking local laws and warnings.
  • Competing at an international event as a national representative.
  • Any remote search or rescue operations to remove you from a life-threatening situation (unless covered by natural catastrophe).
  • Follow the local laws and regulations – whether it’s respecting the local customs or respecting the fragile ecosystems of the beautiful places you’re lucky enough to discover, it’s always important to remember travel insurance doesn’t cover breaking the law.
two rock climbers
Two rock climbers. Photo credit: Getty images / Solovyova

Key tips for your rock climbing trip

  • Ensure you have a clean bill of health before you go: climbing isn't just a bit of a walk in the park -- you need to be in top-notch form to scale those crags. Don't forget to have a quick check-in with your doc and sort out any necessary vaccinations or medicines, depending on where you're headed. Speaking of general health; make sure you refer to your PDS before leaving, as we often don’t offer coverage for existing medical conditions.
  • Rock climbing can be dangerous – take the time to plan your adventure in detail. It’s important to assess the route difficulty, comparing it to your experience level – because while it’s good to challenge yourself, the outcome won’t be much fun if you realise you’ve bitten off more than you can climb, halfway up!
  • Do you know what likes crags? Rock climbers…and…ticks. Do you know what likes rock climbers? Ticks. Because: yum. Tick bites can cause Rocky Mountain Fever and Lyme Disease, which can result in a hospital trip. It’s always best to do a thorough check of your body and gear after every climb.
  • Check your gear! Safety is paramount when rock climbing, and safety starts with a thorough inspection of all your climbing gear – before, and after every single climb.
  • Rock climbing requires physical strength and ability – we recommend you speak to your doctor before embarking on your journey just to be sure that you’re medically fit for the challenge.
  • Inform a local assistance company and your family of your rock-climbing location and trekking route and policy details.
  • Make sure to use a qualified tour guide if you're rock climbing as part of a group.
  • Check which countries your rock-climbing trip passes through to ensure your policy covers you for that region.
  • For the intrepid rock climber, be aware a higher policy excess applies if you need to be medically evacuated within Nepal.
  • Make sure that you've selected the right travel insurance plan for your specific needs. Get a quote online anytime, anywhere.

This is only a summary of coverage and does not include the full terms, conditions, limitations and exclusions of the policy. You should read your PDS in full, so you understand what is and isn’t covered. That way there won’t be any surprises if you need to use it. If you have any questions, please get in touch.

Traveller tip: no one plans for a natural disaster, but unfortunately, they happen. If your whole trip or your rock climbing session is interrupted by a natural disaster and you’re forced to extend your stay, our travel insurance may cover the reasonable and necessary costs (up to policy limits).

Traveller tip: rock climbing can get gnarly, which is why doing your research into travel insurance could be a wise decision. Make sure you take the time to understand what you're signing up for, including what happens if you need to be plucked off a mountain or need a bit of patching up. Do your research, back the ropes, and conquer the world – one rock face at a time!

Traveller tip: if your climbing gear is stolen, it’s imperative you get on the front foot by reporting it to the authorities and obtaining a police report. After that, we ask that you contact us to submit a claim. Always keep copies or originals of any receipts in case you need to make a claim for stolen gear and valuables.

True Claims Stories

  • Never travel without insurance. This was the first time I ever purchased travel insurance and I am so glad I did. A few days into my trip to Spain I twisted my foot heading down to the metro. Thanks to World Nomads I was able to get medical attention in Spain and since, as luck would have it, I had a fracture that required surgery, they got me a flight home the next day. Filing a claim was surprisingly easy and when the claim was finally processed, I was reimbursed for all of my expenses including things like the extra week in the hotel I didn't get to take advantage of.
    L.D.
    U.S. resident in Spain
  • I recently had a serious injury traveling on my own & the team was amazing. Being confused with a brain injury they took care of everything. Claiming was no problem, they were on the phone constantly to see if all was OK. I can't recommend them enough. Absolutely fantastic & l will always travel with World Nomads Insurance. Thanks guys for getting me home safely.
    A.B.
    Australian in Thailand
  • I was bitten by a monkey at the Batu Caves in Kuala Lumpur. I went to a nearby clinic and they gave me a rabies shot, antibiotics to take for 4 days, pain medicine, and anti-inflammatory medicine.
    T.R.
    Canadian in Malaysia

Travel Insurance Benefits: how we can take care of you

Trip Cancellation

Been working hard for your trip?

We'll work hard to protect it.

Trip Protection
  • Unexpectedly hospitalised?
  • Travel buddy unfit to travel?
  • Been made redundant?

We’ve got your back.

Emergency Medical Expenses

Feeling fit and healthy? What if you get sick or injured?

Take the pain out of medical or dental costs.

Emergency Medical Insurance
  • Need meds quick?
  • Accidentally injured?
  • Suddenly sick?

We’ve got your back.

Emergency Medical Transportation

Know where the nearest hospital is?

Don’t stress, we’ll get you there quickly.

Evacuation and Repatriation
  • Banged up abroad?
  • Need a hospital urgently?
  • Medivac home?

Help starts here.

Protect your gear

Love photography, filming or sport?

Cover your bags, tech or gear.

Protect your gear
  • Luggage lost?
  • Airline lost your gear?
  • Tech trashed?

Help starts here.

  • Emergency Overseas Medical & Dental Expenses
  • Emergency Medical Evacuation & Repatriation
  • Trip Cancellation or Interruption
  • 24-Hour Assistance Services
  • Baggage
  • And more (depending on your country of residence)
*This is a general summary only. Restrictions, exclusions and limitations will apply. Coverage may not be available for all countries, states or provinces. Benefit limits may vary depending on the plan chosen. Get a quote for full details.

24/7 emergency assistance

Whether you need medical assistance or emergency evacuation, our teams are available 24 hours a day, 7 days a week, 365 days a year before and during your trip.

Are you in need of emergency assistance right now?

Contact the team
Photo © Getty Images / John Coletti

Seguro viagem para o Equador

Confira nossos planos de Seguro Viagem que podem ajudar a protegê-lo em sua viagem ao Equador.

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Um país relativamente pequeno, porém repleto de experiências incríveis para o viajante aventureiro. No Equador, você pode escalar vulcões, andar de bicicleta nos Andes, flutuar em meio à selva, pescar piranhas - emoções são o que não faltam. E isso sem falar na incrível vida selvagem que você vai explorar nas Ilhas Galápagos!

Mas junto com as aventuras vêm os riscos. E se acontecer um desastre natural ou você sofrer um acidente longe de algum centro urbano? Ao planejar as férias dos seus sonhos, uma apólice de seguro é uma boa ideia para ajudá-lo a lidar com eventos inesperados e inconvenientes.

San Rafael (Coca) Falls on Quijos River
San Rafael (Coca) Falls on Quijos River. Photo credit: Getty Images / Kevin Schafer

Por que o Seguro Viagem é importante

Uma viagem única para mergulhar com tubarões, tartarugas marinhas e arraias em Galápagos significa um alto investimento. Um Seguro Viagem que cobre bagagem extraviada e emergências médicas pode ajudar a proteger esse investimento caso algo inesperado aconteça.

Uma plano de Seguro Viagem da World Nomads pode oferecer cobertura para:

  • Bagagem extraviada ou perdida
  • Cancelamento ou interrupção da viagem
  • Objetos pessoais roubados
  • Seguro médico no exterior e cobertura para eventos relacionados ao Coronavírus
  • Mais de 150 atividades e esportes no Equador

Ao que devo ficar atento quando viajar para o Equador?

Se você procura praias tranquilas ou montanhas cobertas de neve, o Equador tem tudo para fazer de uma visita as melhores férias da sua vida! Mas as coisas podem não sair conforme o planejado. Saber que você pode resolver problemas financeiros, médicos ou logísticos por meio de sua apólice de seguro representa um grande conforto. Alguns dos eventos inesperados com os quais podemos ajudá-lo incluem:

Embora o Brasil e o Equador sejam vizinhos próximos, as companhias aéreas ainda podem extraviar ou perder sua bagagem. Se isso acontecer, certifique-se de seguir todos os procedimentos de comunicação corretos no aeroporto e a World Nomads poderá fornecer a você uma muda de roupa e itens pessoais até que as coisas sejam resolvidas.

Com tanto a se fazer no Equador, você provavelmente passou muito tempo planejando a sua viagem. Mas se algo inesperado, como uma doença ou um acidente, acontecer um pouco antes da partida, ou mesmo durante a viagem, seu seguro pode ajudá-lo a recuperar parte de suas perdas.

  • Objetos pessoais roubados

As cidades maiores, como Quito e Cuenca, oferecem uma fascinante mistura de história e cultura indígena e espanhola, incluindo um dos maiores mercados ao ar livre da América Latina. Mas se você for roubado enquanto admira o artesanato local, nossa linha direta 24 horas pode indicar a delegacia de polícia mais próxima e ajudá-lo a obter documentos temporários. Também podemos ajudá-lo a receber fundos transferidos por sua família no Brasil.

Se você se machucar em uma caminhada até os famosos lagos de cratera ou em uma expedição de rafting das montanhas para a selva, nossa equipe de assistentes pode ajudá-lo a encontrar o centro médico mais próximo. Se a lesão for grave, a World Nomads também poderá ajudar a providenciar uma evacuação de emergência para o Brasil.

Infelizmente, os efeitos da pandemia ainda fazem parte de nossas vidas; portanto, se você adoecer com um problema médico relacionado ao Coronavírus, seu seguro poderá ajudar com internações hospitalares e medicamentos.

A World Nomads desenvolveu um seguro abrangente para o viajante aventureiro com cobertura para mais de 150 esportes e atividades radicais. Com novas experiências incríveis sendo lançadas no Equador, como tirolesa em alta altitude e balanços à beira de penhascos, é importante que você leia as diferentes apólices - Standard, Explorer e Explorer Plus - e decida qual é a certa para o tipo de férias que pretende tirar.

Guayas Province, Guayaquil, Las Penas
Guayas Province, Guayaquil, Las Penas. Photo credit: Getty Images / Westend61

O que não está coberto?

Claro, nenhuma apólice de seguro pode cobrir absolutamente tudo, e há uma série de situações para as quais a World Nomads não fornecerá assistência ou reembolso. Elas  podem incluir:

  • Praticar esportes não cobertos pelo plano adquirido. Sempre verifique o que está e o que não está incluso antes de fazer uma apólice e antes de se inscrever em um novo esporte radical, ok?
  • Se você não cuidou bem de si mesmo ou de seus pertences. Portanto, se você deixou suas coisas sem vigilância enquanto aproveitava a vida noturna de Quito ou seguia as iguanas na praia de Galápagos, não poderemos oferecer cobertura.
  • Tratamento para condições médicas pré-existentes ou se sua viagem foi planejada especificamente para receber cuidados de saúde especializados.

Claro, este é apenas um breve guia para o seguro durante sua viagem ao Equador. Então, antes de ir para o “centro do mundo”, não hesite em entrar em contato para obter informações mais detalhadas sobre as diferentes apólices e coberturas disponíveis.

 

Travel Insurance Benefits: how we can take care of you

Trip Cancellation

Been working hard for your trip?

We'll work hard to protect it.

Trip Protection
  • Unexpectedly hospitalised?
  • Travel buddy unfit to travel?
  • Close relative suddenly dies?

We’ve got your back.

Emergency Medical Expenses

Feeling fit and healthy? What if you get sick or injured?

Take the pain out of medical or dental costs.

Emergency Medical Insurance
  • Need meds quick?
  • Accidentally injured?
  • Suddenly sick?

We’ve got your back.

Emergency Medical Transportation

Know where the nearest hospital is?

Don’t stress, we’ll get you there quickly.

Evacuation and Repatriation
  • Banged up abroad?
  • Need a hospital urgently?
  • Medivac home?

Help starts here.

Protect your gear

Love photography, filming or sport?

Cover your bags, tech or gear.

Protect your gear
  • Passport stolen?
  • Airline lost your gear?
  • Bags delayed?

Help starts here.

  • Emergency Overseas Medical & Dental Expenses
  • Emergency Medical Evacuation & Repatriation
  • Trip Cancellation or Interruption
  • 24-Hour Assistance Services
  • Baggage
  • And more (depending on your country of residence)
*This is a general summary only. Restrictions, exclusions and limitations will apply. Coverage may not be available for all countries, states or provinces. Benefit limits may vary depending on the plan chosen. Get a quote for full details.

24/7 emergency assistance

Whether you need medical assistance or emergency evacuation, our teams are available 24 hours a day, 7 days a week, 365 days a year before and during your trip.

Are you in need of emergency assistance right now?

Contact the team

Obtenha uma cotação de seguro de viagem

Seguro viagem simples e flexível. Compre em casa ou durante a viagem e faça a solicitação online de qualquer lugar do mundo

Faça uma cotação
A person hiking in front of a mountain
Photo © Rialto Images/Stocksy

Travel Insurance

Simple and flexible travel insurance. Buy at home or while travelling, and claim online from anywhere in the world.

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Choose the cover that best suits your needs

Single trip

  • Up to 365 days of cover in one trip.
  • Flexibility in customising your coverage and destinations.
  • Can be more cost effective compared to Annual Multi-Trip if you're a less frequent traveller

Annual Multi-trip

  • Unlimited trips within 12-month period.
  • Cover for both international and domestic travel.
  • Convenience – no need to arrange travel insurance for each trip.
  • Can be more cost effective compared to Single Trip if you're a more frequent traveller
Learn more
Buy cover while traveling

If you're traveling and want to travel longer, World Nomads lets you buy more cover to keep you on the road.

24/7 Emergency Assistance

Our multi-lingual assistance team can help you when you need it most, connecting you with medical treatment and transportation.

Cover for 150+ Adventure Activities

At World Nomads, we love to explore our boundaries when we travel, so we've worked for over ten years developing one of the longest lists of covered activities.

Donate to local communities

We connect our customers to projects run by established charities so you can fund projects in destinations with the greatest need.

A true claim story

  • Never travel without insurance. This was the first time I ever purchased travel insurance and I am so glad I did. A few days into my trip to Spain I twisted my foot heading down to the metro. Thanks to World Nomads I was able to get medical attention in Spain and since, as luck would have it, I had a fracture that required surgery, they got me a flight home the next day. Filing a claim was surprisingly easy and when the claim was finally processed, I was reimbursed for all of my expenses including things like the extra week in the hotel I didn't get to take advantage of.
    L. De Jesus,
    U.S. resident in Spain
  • I recently had a serious injury traveling on my own & the team was amazing. Being confused with a brain injury they took care of everything. Claiming was no problem, they were on the phone constantly to see if all was OK. I can't recommend them enough. Absolutely fantastic & l will always travel with World Nomads Insurance. Thanks guys for getting me home safely
    A.Brennan,
    Australian in Thailand
  • Just wanted to say thank you to this wonderful insurance company. When my husband notified the company that I had suffered a life threatening pulmonary embolism, World Nomads took care of everything. They contacted the hospital immediately and checked on my situation, A wonderful nurse called me everyday, speaking to doctors and making sure I understood what had happened and the course of my treatment. I would recommend World Nomads to every traveler. We are still travelling and until we return home will continue to insure with them.
    K.McMahon,
    Australian in Thailand
  • I was bitten by a monkey at the Batu Caves in Kuala Lumpur. I went to a nearby clinic and they gave me a rabies shot, antibiotics to take for 4 days, pain medicine, and anti-inflammatory medicine.
    T.Ryan,
    Canadian in Malaysia

Travel Insurance Benefits: how we can take care of you

Trip Cancellation

Been working hard for your trip?

We'll work hard to protect it.

Trip Protection
  • Unexpectedly hospitalised?
  • Travel buddy unfit to travel?
  • Immediate relative suddenly dies?

We’ve got your back.

Emergency Medical Expenses

Feeling fit and healthy? What if you get sick or injured?

Take the pain out of medical or dental costs.

Emergency Medical Insurance
  • Accidentally injured?
  • Suddenly sick?

We’ve got your back.

Emergency Medical Transportation

Know where the nearest hospital is?

Don’t stress, we’ll get you there quickly.

Evacuation and Repatriation
  • Injured abroad?
  • Need a hospital urgently?
  • Medical evacuation home?

Help starts here.

Protect your gear

Love photography, filming or sport?

Cover your bags, tech or gear.

Protect your gear
  • Passport or tech stolen?
  • Airline lost your gear?
  • Bags delayed?

Help starts here.

  • Emergency Overseas Medical & Dental Expenses
  • Emergency Medical Evacuation & Repatriation
  • Trip Cancellation or Interruption
  • 24-Hour Assistance Services
  • Baggage
  • And more (depending on your country of residence)
*This is a general summary only. Restrictions, exclusions and limitations will apply. Coverage may not be available for all countries, states or provinces. Benefit limits may vary depending on the plan chosen. Get a quote for full details.

We cover 150 + Adventure Activities you love + more

Snow
Water
Air
Land
Sports
Experiences
  • Scuba diving
  • Mountain biking
  • Surfing
  • Bungee jumping
  • Skiing
Blue activities are automatically included in both the Standard and Explorer plans. All sports listed in orange will need to be added to your policy at the time of purchase. The list is intended as a guide only and there may be restrictions on what you can do, so read the policy wording or contact us. For a more detailed list click here

We cover more than 150 activities you love + more

Here are several activities under each category that World Nomads love to do:

Not all activities, sports, and experiences are automatically covered. You may have to upgrade the sorting level to receive the cover you require for the activities you plan to do, by paying an additional premium. Please read your policy wording carefully before you buy.

Snow
Water
Air
Land
Sports
Experiences
  • Scuba diving
  • Mountain biking
  • Surfing
  • Bungee jumping
  • Skiing
Snow
  • Ice Skating
  • Skiing
  • Snowboarding
  • Tobogganing
Water
  • Canoeing
  • Kayaking
  • Paddle Boarding
  • Sailing
  • Scuba Diving (up to 30 meters)
  • Snorkelling
  • Surfing
  • Tubing
  • Windsurfing
Air
  • Aerial Safari
  • Bungee Jumping
  • Hot Air Ballooning
  • Passenger in a commercial aircraft
  • Skydiving / Parachuting (tandem jumps only)
  • Zip Line
Land
  • Bushwalking
  • Camel Riding
  • Camping
  • Caving
  • Hiking
  • Orienteering
  • Motorbiking
  • Mountain Biking
  • Trekking
Sports
  • Baseball
  • Basketball
  • Cricket
  • Go Karting
  • Golf
  • Hockey
  • Tennis / Pickleball
  • Frisbee / Ultimate frisbee
  • Volleyball
Experiences
  • Childcare work
  • General farm work
  • Hospitality
  • Restaurant
  • Teaching
  • Fruit Picking
  • Admin work
  • Office work
  • WWOOFing
All of the information we provide about travel insurance is a brief summary only. It does not include all terms, conditions, limitations, exclusions and termination provisions of the travel insurance plans. Coverage may not be available for residents of all countries, states or provinces.

24/7 emergency assistance

Whether you need medical assistance or emergency evacuation, our teams are available 24 hours a day, 7 days a week, 365 days a year before and during your trip.

Are you in need of emergency assistance right now?

Contact the team

FAQ

Here are our most frequently asked questions. You can also visit our help center for more answers.

  • Can I buy travel insurance if I'm already overseas?
    Yes - If you're a resident of the Republic of Ireland and meet the Residential Eligibility Criteria, then you are most welcome to buy a policy while already travelling, although waiting periods and limitations may apply,

Whether ordinary or obscure, we cover a wide range of sports and activities when you travel.

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Preparing for your next adventure?

However you like to stay active when you're away, we know that sports and adventure activities play a big role in making your travel experience memorable. That's why we offer a diverse range of activities cover, catering to your unique interests. From abseiling to zorbing, there's a good chance we'll be able to cover you.

We cover 150+ Adventure Activities you love + more

Snow
Water
Air
Land
Sports
Experiences
  • Scuba diving
  • Mountain biking
  • Surfing
  • Bungee jumping
  • Skiing
Blue activities are automatically included in both the Standard and Explorer plans. All sports listed in orange will need to be added to your policy at the time of purchase. The list is intended as a guide only and there may be restrictions on what you can do, so read the policy wording or contact us. For a more detailed list click here

Travel Insurance Benefits: how we can take care of you

Trip Cancellation

Been working hard for your trip?

We'll work hard to protect it.

Trip Protection
  • Unexpectedly hospitalised?
  • Travel buddy unfit to travel?
  • Close relative suddenly dies?

We’ve got your back.

Emergency Medical Expenses

Feeling fit and healthy? What if you get sick or injured?

Take the pain out of medical or dental costs.

Emergency Medical Insurance
  • Need meds quick?
  • Accidentally injured?
  • Suddenly sick?

We’ve got your back.

Emergency Medical Transportation

Know where the nearest hospital is?

Don’t stress, we’ll get you there quickly.

Evacuation and Repatriation
  • Banged up abroad?
  • Need a hospital urgently?
  • Medivac home?

Help starts here.

Protect your gear

Love photography, filming or sport?

Cover your bags, tech or gear.

Protect your gear
  • Passport or tech stolen?
  • Airline lost your gear?
  • Bags delayed?

Help starts here.

  • Emergency Overseas Medical & Dental Expenses
  • Emergency Medical Evacuation & Repatriation
  • Trip Cancellation or Interruption
  • 24-Hour Assistance Services
  • Baggage
  • And more (depending on your country of residence)
*This is a general summary only. Restrictions, exclusions and limitations will apply. Coverage may not be available for all countries, states or provinces. Benefit limits may vary depending on the plan chosen. Get a quote for full details.

24/7 emergency assistance

Whether you need medical assistance or emergency evacuation, our teams are available 24 hours a day, 7 days a week, 365 days a year before and during your trip.

Are you in need of emergency assistance right now?

Contact the team
Photo © Pixdeluxe/IStock

What to do if you can’t go?

What to do if someone at home is sick or injured

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Unfortunately, sometimes things happen; loved ones fall ill, and best-laid plans don’t go to plan. If you find yourself unable to travel because someone at home is sick or injured, our Cancellation Travel Insurance cover helps Kiwis cover the non-refundable portion of their travel expenses. This includes transport, accommodation, tours/experiences, travel agency cancellation fees and frequent flyer points.

Here are the steps you need to take if you find yourself needing to make an online claim:

1. Rearrange or cancel your bookings

If you find yourself cancelling or postponing your holiday due to the illness or injury of a loved one, it’s essential you take immediate action by rearranging/cancelling all pre-paid and pre-booked travel expenses (think accommodation, tours, transportation etc.).

Traveller tip 1: Take time to research all offers, compensation options, and cancellation alternatives available when rearranging/cancelling with your service providers. Some providers can be quite accommodating – especially in unavoidable situations such as illness and injury. Not only is it in your best interest to avoid or minimise your expenses, it’s important to keep in mind that World Nomads will only cover costs within policy limits, and where you’ve taken reasonable and necessary steps to minimise costs as much as possible.

2. Get it in writing

It’s important you collect all the required reports outlining the medical situation affecting your close relative, and therefore your ability to continue with your travel plans. Some reports required include:

  • Doctor or other medical practitioner’s report, confirming the illness or injury
  • Hospital admission report
  • Ambulance report (if applicable)
  • Police report (applicable)
  • Any other applicable documentation

 Without supporting documentation we may be forced to deny your travel insurance claim. For full details of required documentation, and policy inclusions and exclusions, please refer to your Policy Document.

3. Keep your itineraries and receipts

If the unforeseen does happen, and you’re forced to stay in New Zealand instead of travelling abroad, make sure you keep all your paperwork. (Think receipts, itineraries, booking confirmations, cancellation confirmations, e-tickets, and vouchers).

Also, make sure to keep all documentation outlining any cancellation/postponement offers you’ve secured and refunds paid to yourself, as we’ll need to see those in order to keep your trip cancellation claim hassle-free.

Traveller tip 2: paid for your travel expenses with frequent flyer or similar air travel points? All is not lost – if you can’t recover the lost points from any other source, World Nomads Travel Insurance may be able to reimburse you for the cost of any equivalent class ticket (up to policy limits). Refer to your Policy Document for full details.

4. What if someone gets COVID-19 and I can't travel?

If your travel plans are interrupted or cancelled because a close relative in New Zealand is hospitalised or dies due to Coronavirus, you may be covered for the reimbursement of your non-refundable travel expenses. We offer Coronavirus coverage for cancellation and trip interruption expenses under our Explorer Plan.

To find out what cover applies to you, read our Coronavirus cover article, which has all of the details, including benefit limits, conditions and exclusions.

Traveller tip 3: wondering who we deem a ‘close relative’? Check out our article, Am I covered if I need to cancel my trip because a relative is sick/injured? for our definition of a close relative, and more information on what is (and isn’t covered) should you find yourself cancelling your trip because someone at home is sick or injured.

5. Need to know more?

This information may help if things go wrong, and you want to make a claim. All travel insurance plans are different, and cover will vary, depending on what’s happened, your Country of Residence, the plan you choose and any options or upgrades you buy. Your Policy Document will always have the full details of what you’re covered for.

If you have any further questions about what’s covered and not covered, just ask us.

This is a summary only. It does not include all terms, conditions, limitations, and exclusions of the plans described. Please carefully read your Policy Document for a full description of coverage. If you have any questions, please get in touch.

The information provided is of a general nature and is provided for information purposes only. It does not constitute financial advice in any form and should not be relied on as a substitute for obtaining professional advice that is specific to your circumstances. You should seek advice from a financial advice provider if you would like further information about whether a particular product is appropriate for you and your circumstances.

Travel Insurance Benefits: how we can take care of you

Trip Cancellation

Been working hard for your trip?

We'll work hard to protect it.

Trip Protection
  • Unexpectedly hospitalised?
  • Travel buddy unfit to travel?
  • Close relative suddenly dies?

We’ve got your back.

Emergency Medical Expenses

Feeling fit and healthy? What if you get sick or injured?

Take the pain out of medical or dental costs.

Emergency Medical Insurance
  • Need meds quick?
  • Accidentally injured?
  • Suddenly sick?

We’ve got your back.

Emergency Medical Transportation

Know where the nearest hospital is?

Don’t stress, we’ll get you there quickly.

Evacuation and Repatriation
  • Banged up abroad?
  • Need a hospital urgently?
  • Medivac home?

Help starts here.

Protect your gear

Love photography, filming or sport?

Cover your bags, tech or gear.

Protect your gear
  • Passport or tech stolen?
  • Airline lost your gear?
  • Bags delayed?

Help starts here.

  • Emergency Overseas Medical & Dental Expenses
  • Emergency Medical Evacuation & Repatriation
  • Trip Cancellation or Interruption
  • 24-Hour Assistance Services
  • Baggage
  • And more (depending on your country of residence)
*This is a general summary only. Restrictions, exclusions and limitations will apply. Coverage may not be available for all countries, states or provinces. Benefit limits may vary depending on the plan chosen. Get a quote for full details.

24/7 emergency assistance

Whether you need medical assistance or emergency evacuation, our teams are available 24 hours a day, 7 days a week, 365 days a year before and during your trip.

Are you in need of emergency assistance right now?

Contact the team