Photo © Christian Wheatley

Travel insurance for water sports and activities

What to know when getting your adrenaline rush in and around the water

    As featured in:

  • As featured in:

With the Earth covered in so much water across oceans, lakes and rivers there’s plenty of opportunity to have some serious adventures on your travel. Whether you’re planning on surfing in Bali, rafting on the Colorado River or sailing the Mediterranean, World Nomads travel insurance can help you and your family if the unexpected happens.

What does World Nomads travel insurance cover?

World Nomads may offer cover for the following (up to the policy limits):

  • Emergency medical and evacuation coverage – if you or a member of your family suffers an injury or accident whilst participating in a covered water sports activity.
  • Baggage and high value items cover – if your baggage or items are stolen, lost or damaged you may be covered, including if your bags are delayed.
  • Cover for Coronavirus-related events – our policies offer medical coverage if you or your family are diagnosed with Coronavirus. You may also be covered for Coronavirus-related travel costs such as quarantine and trip cancellation, depending on which policy you choose.
  • Coverage for extended stays – your plan can be extended while still travelling for up to 12 months from your departure date (terms and conditions apply).

Why should I consider travel insurance when doing a water sports activity?

Before you head off on your adventure it might be worth considering how travel insurance can ensure that your holiday dreams don’t turn into a nightmare.

Our policies can help with medical costs and evacuation if you suffer an injury while sailing the Galapagos Islands and need to seek medical treatment. Having travel insurance can even help if your diving trip to the Great Blue Hole in Belize by is cancelled by the tour provider due to an insured event and you’re left out of pocket.

Our policies cover a wide range of water sports activities, so don’t leave your aquatic adventure up to chance.


Travel insurance tip: if you’ve already arrived at your overseas holiday destination and forgot to buy travel insurance before leaving New Zealand, don’t panic. You can visit the World Nomads website at any time of the day or night to purchase a policy.



What's covered by travel insurance for water activities and sports?

We want you to have the best experience on your travels, so we’ve designed our plans to cover the water sports that our nomads love the most including:

  • Dragon boating
  • Jet Skiing
  • Wakeboarding
  • Kiteboarding
  • Windsurfing
  • Boating (inland and coastal waters)
  • Parasailing
  • Kayaking
  • Snorkelling
  • Stand-up paddleboarding.

We can even offer cover for experiences that really push the limits including:

  • Outdoor endurance, multi-sport and triathlon events (less than ultra-distance)
  • Shark cage diving
  • Cavern diving (qualified to 40 metres).

World Nomads offers two plans – Standard and Explorer. Each policy provides different levels of coverage depending on what you need:

  • The Standard Plan covers a range of benefits and certain adventure activities and has lower coverage limits.
  • The Explorer Plan covers all the benefits of the Standard plan, with larger coverage limits, more benefits and covers more sports and activities.
  • Both the Standard and Explorer plans offer cover for nominated low-risk water sports under “Level 1” cover. If you plan to participate in higher-risk water sports, as listed in section 8 of the Policy Document, you may need to upgrade your Standard or Explorer plan to “level 2” or “level 3” cover depending on which water sports activities you plan on participating in. 

Depending on the level of cover you choose, our policies may cover you for the following when participating in water sports activities:

  • Medical emergency: if you suffer an accident on injury whilst participating in a water sports activity, you may be covered for medical expenses incurred including evacuation and even repatriation if you need to return home.
  • Trip cancellation: if any part your trip is cancelled due to unforeseen circumstances you may be covered for expenses incurred as a result of the cancellation.
  • Cover for stolen baggage and gear: if your gear is lost, stolen or damaged on your trip you may be able to claim to have your gear replaced or repaired.
  • Natural disaster: If a natural disaster impacts your planned water sports adventure our policies may cover you if you need to cancel or interrupt your travel plans.
woman kayaking in Slovenia
Woman kayaking in Slovenia. Photo credit: Getty Images/Brusonja

What's not covered?

While there are several circumstances we can offer coverage for, there are also those we just won’t cover. These include, but are not limited to:

  • Damage to any sporting equipment while in use, sporting equipment over 3 years old or damage to or theft of any water sports equipment that are left unsupervised in a public place.
  • If you travel against medical advice or neglect to adhere to New Zealand Government ‘Do Not Travel’ warnings issued prior to departure. Find out more at Safe Travel NZ.
  • A loss arising from participating in or training for a competition or race where you receive a financial reward (i.e., an appearance fee, a wage or salary).
  • Any adventure activities or sports that aren’t covered by our policies.
  • Any pre-existing medical conditions.
  • Any costs related to illegal activities or being under the influence of drugs or alcohol.

    Tips for your water activity and sports sports trip

    • Keep your receipts and paperwork:any claim you make will need supporting documentation such as receipts of your purchases. Keep these with you in printed or digital form if you intend to make a claim.
    • It pays to be prepared:check the weather, check your equipment, and check the credentials of your instructors and guides – if any seem unreliable then reconsider if it’s a smart move to go.
    • Don’t get in over your head:be responsible when choosing a water sports activity. Does it suit your experience level? Are you using an accredited tour operator? Make sure to wear appropriate safety gear.

      This is only a summary of coverage and does not include the full terms, conditions, limitations and exclusions of the policy. You should read your Policy Document in full so you understand what is and isn’t covered. That way there won’t be any surprises if you need to use it. If you have any questions, please get in touch.

      The information provided is of a general nature and is provided for information purposes only. It does not constitute financial advice in any form and should not be relied on as a substitute for obtaining professional advice that is specific to your circumstances. You should seek advice from a financial advice provider if you would like further information about whether a particular product is appropriate for you and your circumstances.

       


      True Claims Stories

      • Never travel without insurance. This was the first time I ever purchased travel insurance and I am so glad I did. A few days into my trip to Spain I twisted my foot heading down to the metro. Thanks to World Nomads I was able to get medical attention in Spain and since, as luck would have it, I had a fracture that required surgery, they got me a flight home the next day. Filing a claim was surprisingly easy and when the claim was finally processed, I was reimbursed for all of my expenses including things like the extra week in the hotel I didn't get to take advantage of.
        L.D.
        U.S. resident in Spain
      • I recently had a serious injury traveling on my own & the team was amazing. Being confused with a brain injury they took care of everything. Claiming was no problem, they were on the phone constantly to see if all was OK. I can't recommend them enough. Absolutely fantastic & l will always travel with World Nomads Insurance. Thanks guys for getting me home safely.
        A.B.
        Australian in Thailand
      • I was bitten by a monkey at the Batu Caves in Kuala Lumpur. I went to a nearby clinic and they gave me a rabies shot, antibiotics to take for 4 days, pain medicine, and anti-inflammatory medicine.
        T.R.
        Canadian in Malaysia

      24/7 emergency assistance

      Whether you need medical assistance or emergency evacuation, our teams are available 24 hours a day, 7 days a week, 365 days a year before and during your trip.

      Are you in need of emergency assistance right now?

      Contact the team

      Travel Insurance Benefits: how we can take care of you

      Trip Cancellation

      Been working hard for your trip?

      We'll work hard to protect it.

      Trip Protection
      • Unexpectedly hospitalised?
      • Travel buddy unfit to travel?
      • Been made redundant?

      We’ve got your back.

      Emergency Medical Expenses

      Feeling fit and healthy? What if you get sick or injured?

      Take the pain out of medical or dental costs.

      Emergency Medical Insurance
      • Need meds quick?
      • Accidentally injured?
      • Suddenly sick?

      We’ve got your back.

      Emergency Medical Transportation

      Know where the nearest hospital is?

      Don’t stress, we’ll get you there quickly.

      Evacuation and Repatriation
      • Banged up abroad?
      • Need a hospital urgently?
      • Medivac home?

      Help starts here.

      Protect your gear

      Love photography, filming or sport?

      Cover your bags, tech or gear.

      Protect your gear
      • Luggage lost?
      • Airline lost your gear?
      • Tech trashed?

      Help starts here.

      • Emergency Overseas Medical & Dental Expenses
      • Emergency Medical Evacuation & Repatriation
      • Trip Cancellation or Interruption
      • 24-Hour Assistance Services
      • Baggage
      • And more (depending on your country of residence)
      *This is a general summary only. Restrictions, exclusions and limitations will apply. Coverage may not be available for all countries, states or provinces. Benefit limits may vary depending on the plan chosen. Get a quote for full details.
      Photo © Christian Wheatley

      Travel insurance for water sports and activities

      What to know when getting your adrenaline rush in and around the water

        As featured in:

      • As featured in:

      Water, water everywhere! Whether you’re planning to set sail on your holiday, scuba dive the world’s great reefs, or you’re going to bounce down a canyon on a white-water adventure, World Nomads travel insurance can help you and your family if the unexpected happens.

      What does World Nomads travel insurance cover?

      Some of the key benefits that you may be covered for (up to the befit limits) include:

      • Emergency medical and evacuation coverage – if you or a member of your family suffers an injury or accident whilst participating in a covered water sports activity.
      • Baggage and high-value items cover – if your baggage or items are stolen, lost or damaged you may be covered, including if your bags are delayed.
      • Cover for Coronavirus-related events – our policies offer medical coverage if you or your family are diagnosed with Coronavirus. You may also be covered for Coronavirus-related travel costs such as quarantine and trip cancellation, depending on which policy you choose.
      • Coverage for extended stays – Your plan can be extended while still travelling for up to 12 months from your departure date (terms and conditions apply).

      Why should I consider travel insurance when doing a water sports activity?

      Before you head off on your adventure it might be worth considering how travel insurance can ensure that your holiday dreams don’t turn into a nightmare.

      Our policies can help with medical costs and evacuation if you suffer an injury while sailing in the Greek Islands and need to seek medical treatment. Travel insurance can also help if your surfboard is damaged while on your way to your surfing adventure in Hawaii.

      Having travel insurance can even help if your diving trip to the Great Barrier Reef by is cancelled due to an insured event by the tour provider and you’re left out of pocket.

      Our policies cover a wide range of water sports activities, so don’t leave your aquatic adventure up to chance.

      What’s covered by water sports activity insurance?

      We want you to have the best experience on your travels, so we’ve designed our plans to cover the water sports that our nomads love the most including: 

      • Dragon boating
      • Jet Skiing
      • Kayaking
      • Snorkelling
      • Scuba diving (qualified to 40 metres)
      • Surfing
      • Stand-up paddleboarding.

      We can even offer cover for experiences that really push the limits including:

      • Outdoor endurance, multi-sport and triathlon events (less than ultra-distance)
      • Shark cage diving
      • Cavern diving (qualified to 40 metres).

      World Nomads offers two plans – Standard and Explorer. Each policy provides different levels of coverage depending on what you need:

      • The Standard Plan covers a range of benefits and certain adventure activities and has lower coverage limits.
      • The Explorer Plan covers all the benefits of the Standard plan, with larger coverage limits, more benefits and covers more sports and activities.
      • Both the Standard and Explorer plans offer cover for nominated low-risk water sports under “Level 1” cover. If you plan to participate in higher-risk water sports, as listed in section 8 of the PDS, you may need to upgrade your Standard or Explorer plan to “level 2” or “level 3” cover depending on which water sports activities you plan on participating in.

      Depending on the level of cover you choose, our policies may cover you for the following when participating in water sports activities:

      • Medical emergency: if you suffer an accident on injury whilst participating in a water sports activity, you are covered for medical expenses incurred including evacuation and even repatriation if you need to return home.
      • Trip cancellation: if any part your trip is cancelled due to unforeseen circumstances you may be covered for expenses incurred as a result of the cancellation.
      • Cover for stolen baggage and gear: if your gear is lost, stolen or damaged on your trip you may be able to claim to have your gear replaced or repaired.
      • Natural disaster: If a natural disaster impacts your planned water sports adventure our policies may cover you if you need to cancel or interrupt your travel plans.

      woman kayaking in Slovenia
      Woman kayaking in Slovenia. Photo credit: Getty Images/Brusonja

      What's not covered?

      While there are several circumstances we can offer coverage for, there are also those we just won’t cover. These include, but are not limited to:

      • Damage to any sporting equipment while in use, sporting equipment over 3 years old or damage to or theft of any water sports equipment that are left unsupervised in a public place.
      • If you travel against medical advice or neglect to adhere to Australian Government ‘Do Not Travel’ warnings issued prior to departure. Find out more at Smartraveller.
      • A loss arising from participating in or training for a competition or race where you receive a financial reward (i.e., an appearance fee, a wage or salary).
      • Any adventure activities or sports that aren’t covered by our policies.
      • Any pre-existing medical conditions.
      • Any costs related to illegal activities or being under the influence of drugs or alcohol.

        Tips for your water activity and sports trip

        • Keep your receipts and paperwork:any claim you make will need supporting documentation such as receipts of your purchases. Keep these with you in printed or digital form if you intend to make a claim.
        • It pays to be prepared:check the weather, check your equipment, and check the credentials of your instructors and guides – if any seem unreliable then reconsider if it’s a smart move to go.
        • Don’t get in over your head:be responsible when choosing a water sports activity. Does it suit your experience level? Are you using an accredited tour operator? Make sure to wear appropriate safety gear.

          This is only a summary of cover and does not include the full terms, conditions, limitations and exclusions of the policy. You should read your PDS in full, so you understand what is and isn’t covered. That way there won’t be any surprises if you need to use it. If you have any questions, please get in touch.


          True Claims Stories

          • Never travel without insurance. This was the first time I ever purchased travel insurance and I am so glad I did. A few days into my trip to Spain I twisted my foot heading down to the metro. Thanks to World Nomads I was able to get medical attention in Spain and since, as luck would have it, I had a fracture that required surgery, they got me a flight home the next day. Filing a claim was surprisingly easy and when the claim was finally processed, I was reimbursed for all of my expenses including things like the extra week in the hotel I didn't get to take advantage of.
            L.D.
            U.S. resident in Spain
          • I recently had a serious injury traveling on my own & the team was amazing. Being confused with a brain injury they took care of everything. Claiming was no problem, they were on the phone constantly to see if all was OK. I can't recommend them enough. Absolutely fantastic & l will always travel with World Nomads Insurance. Thanks guys for getting me home safely.
            A.B.
            Australian in Thailand
          • I was bitten by a monkey at the Batu Caves in Kuala Lumpur. I went to a nearby clinic and they gave me a rabies shot, antibiotics to take for 4 days, pain medicine, and anti-inflammatory medicine.
            T.R.
            Canadian in Malaysia

          24/7 emergency assistance

          Whether you need medical assistance or emergency evacuation, our teams are available 24 hours a day, 7 days a week, 365 days a year before and during your trip.

          Are you in need of emergency assistance right now?

          Contact the team

          Travel Insurance Benefits: how we can take care of you

          Trip Cancellation

          Been working hard for your trip?

          We'll work hard to protect it.

          Trip Protection
          • Unexpectedly hospitalised?
          • Travel buddy unfit to travel?
          • Been made redundant?

          We’ve got your back.

          Emergency Medical Expenses

          Feeling fit and healthy? What if you get sick or injured?

          Take the pain out of medical or dental costs.

          Emergency Medical Insurance
          • Need meds quick?
          • Accidentally injured?
          • Suddenly sick?

          We’ve got your back.

          Emergency Medical Transportation

          Know where the nearest hospital is?

          Don’t stress, we’ll get you there quickly.

          Evacuation and Repatriation
          • Banged up abroad?
          • Need a hospital urgently?
          • Medivac home?

          Help starts here.

          Protect your gear

          Love photography, filming or sport?

          Cover your bags, tech or gear.

          Protect your gear
          • Luggage lost?
          • Airline lost your gear?
          • Tech trashed?

          Help starts here.

          • Emergency Overseas Medical & Dental Expenses
          • Emergency Medical Evacuation & Repatriation
          • Trip Cancellation or Interruption
          • 24-Hour Assistance Services
          • Baggage
          • And more (depending on your country of residence)
          *This is a general summary only. Restrictions, exclusions and limitations will apply. Coverage may not be available for all countries, states or provinces. Benefit limits may vary depending on the plan chosen. Get a quote for full details.
          Photo © Saro17

          Travel insurance when cycling

          Take life by the handlebars and check out World Nomads travel insurance plans when cycling on your next overseas adventure.

            As featured in:

          • As featured in:

          For lovers of cycling, traveling through a city or a whole region on two wheels can be an eye-opening experience. It can help you get in shape, it’s the environmentally-friendly option, and you get to make as many pit stops to rest and explore as you want.

          But with all the positives of cycling, there’s also the chance that you could get caught up in an accident and end up with a sprained ankle, a broken arm, or even worse end up in hospital due to a major accident. That’s why you should consider travel insurance if you need to cover your tracks.


          How you may benefit from World Nomads travel insurance cover

          When choosing World Nomads products, you’ll have access to two simple and flexible plans – Standard and Explorer. We offer cover (up to the policy limits) for:

          • Baggage protection: had your stuff stolen while cycling? Our gear coverage may help with replacing belongings that were swiped.
          • Emergency overseas medical: cycling through the Alps and taking in the fresh air can be great for the body and the mind, but not if it ends up in a bad injury. Emergency medical coverage will come in handy in the case of an accident, illness or injury.
          • Evacuation: your cycling route may be far away from medical facilities. With our cover, you can get transported to the medical facility best for your care, subject to approval from World Nomads. Note, there is no cover for search and rescue expenses.
          • Trip cancellation: has a sick or injured traveling companion put a stop to your cycling trip in New Zealand? Depending on your plan you may be able to recover your unused, prepaid travel expenses.
          • 24-hour emergency assistance: if you find yourself in need of urgent medical help, it’s not always easy to find help. World Nomads provides 24-hour Emergency Assistance. Our staff can assist you all the way from needing directions to a medical facility, helping with multi-lingual services, to urgent medical evacuation if you’ve suffered an injury or fall ill.
          • Coverage for some Coronavirus (COVID-19) related events: to find out more, including benefit limits and exclusions, read our What's covered for Coronavirus article

          What’s covered for cycling?

          Under both of World Nomads plans – Standard and Explorer – you may be automatically covered under the Standard Plan, or you’ll need to upgrade to the Explorer Plan depending on the type of cycling activity you’re doing. Depending on your country of residence and the plan you’ve selected, you could be covered for the following cycling activities:

          1. Cycling (incidental to the trip): automatically covered - level 1 activity
          2. Cycling (on an organised tour): automatically covered - Level 1 activity
          3. Cycling (independent cycle touring): upgrade to Explorer plan - level 2 activity
          4. Cycling (up to 4,500 meters – all styles including touring and organised tours): automatically covered - Level 1 activity. Policy excludes Yungas Road/Death Road. Special Exclusion (v)
          5. Cycling (up to 6,000 meters – all styles including touring and organised tours): upgrade to Explorer plan - level 2 activity. Policy excludes Yungas Road/Death Road. Special Exclusion (v)
          6. Cycling over 6,000 metres in elevation: Not covered.

          Note: all our plans are different and may require an upgrade to include cycling at certain altitude. In some instances, you must be with a professional, qualified and licensed cycling guide, instructor or operator. Terms and conditions, limits and exclusions, apply. Read your policy wording carefully to choose the right plan and cycling option for your trip.

          For more information on cycling and mountain biking coverage check out our Help Centre article, ‘Am I covered if I'm cycling or mountain biking?’ in the Help Centre which explains what you need to know to be adequately covered. Choose your country of residence and you’ll access the most up to date information.


          A happy couple riding bikes in a cityA couple riding bikes in New York City. Photo credit: Getty Images/Cavan Images

          Know where you’re going and what to do if the unexpected happens

          Before you hit the road with your bike, helmet and gear, it pays to arm yourself with these cycling tips for a safer trip:

          • Include all countries you’re visiting or traveling through on your policy: as well as all the adventure activities you’re planning to do or participate in. With World Nomads you’ll have a choice of more than 200 activities, sports and experiences to choose from.
          • Check you have all your paperwork: you’ll need to have all the appropriate paperwork, these may include any required vaccinations, visitor permits if you plan to visit any national parks, and special tourist visas for the countries you’ll be visiting,
          • Be responsible when choosing a cycling destination or activity: does the cycling tour your planning suit your experience level? Are there any travel or weather alerts for your destination? Have you got a ‘fit for travel’ thumbs up from your doctor to take on the mountains and specific altitudes? Do you need to use an accredited tour provider or operator? Can our 24/7 Emergency Assistance Team reach you if you get into trouble?
          • Wear a helmet and visible clothing: this should be a no brainer, but it’s still worth mentioning, as in many countries around the world, the locals don’t wear helmets when cycling. Another no brainer is if you’re planning to ride at night, you should have high vis clothing on yourself, your bike, or both to make sure other riders and vehicles see you.
          • Proof of purchase: remember that any claim you make will need supporting documentation such as receipts of your purchases. Keep these with you in printed or digital form if you intend to make a claim.

          Travel insurance tip: World Nomads provides travel insurance for more than 200 activities, sports and experiences. While this list might seem exhaustive, it doesn’t cover everything. That’s why you shouldn’t take for granted that your preferred activities will be covered. You can’t upgrade your level of cover mid-way through your holiday, so do consider this wisely.


          What's not covered?

          Some things we may not cover include:

          • If you refuse to be repatriated or evacuated
          • If you don’t follow your doctor’s instructions or what we or the 24/7 Emergency Assistance Team advise you to do
          • Damage to any sporting equipment while in use; loss, damage or theft of any sporting equipment left unattended. Please note that depending on your country of residence and the plan you’ve selected you may not be covered for bicycles and bicycle accessories.
          • Any pre-existing medical condition(s) as explained in the policy wording
          • Expenses that can be recovered from another source, e.g., transport carriers or accommodation providers
          • Unattended baggage or personal items
          • Participating or training in activity or sport at a professional level
          • Any search or rescue operations as explained in the policy wording
          • Misuse or being under the influence of alcohol or drugs.
          • Fraudulent or criminal acts.

            This is only a summary of cover and does not include the full terms, conditions, limitations and exclusions of the policy. You should read your policy wording in full, so you understand what is and isn’t covered. That way there won’t be any surprises if you need to use it. If you have any questions, please get in touch.


            True Claims Stories

            • Never travel without insurance. This was the first time I ever purchased travel insurance and I am so glad I did. A few days into my trip to Spain I twisted my foot heading down to the metro. Thanks to World Nomads I was able to get medical attention in Spain and since, as luck would have it, I had a fracture that required surgery, they got me a flight home the next day. Filing a claim was surprisingly easy and when the claim was finally processed, I was reimbursed for all of my expenses including things like the extra week in the hotel I didn't get to take advantage of.
              L.D.
              U.S. resident in Spain
            • I recently had a serious injury traveling on my own & the team was amazing. Being confused with a brain injury they took care of everything. Claiming was no problem, they were on the phone constantly to see if all was OK. I can't recommend them enough. Absolutely fantastic & l will always travel with World Nomads Insurance. Thanks guys for getting me home safely.
              A.B.
              Australian in Thailand
            • I was bitten by a monkey at the Batu Caves in Kuala Lumpur. I went to a nearby clinic and they gave me a rabies shot, antibiotics to take for 4 days, pain medicine, and anti-inflammatory medicine.
              T.R.
              Canadian in Malaysia

            24/7 emergency assistance

            Whether you need medical assistance or emergency evacuation, our teams are available 24 hours a day, 7 days a week, 365 days a year before and during your trip.

            Are you in need of emergency assistance right now?

            Contact the team

            Travel Insurance Benefits: how we can take care of you

            Trip Cancellation

            Been working hard for your trip?

            We'll work hard to protect it.

            Trip Protection
            • Unexpectedly hospitalised?
            • Travel buddy unfit to travel?
            • Been made redundant?

            We’ve got your back.

            Emergency Medical Expenses

            Feeling fit and healthy? What if you get sick or injured?

            Take the pain out of medical or dental costs.

            Emergency Medical Insurance
            • Need meds quick?
            • Accidentally injured?
            • Suddenly sick?

            We’ve got your back.

            Emergency Medical Transportation

            Know where the nearest hospital is?

            Don’t stress, we’ll get you there quickly.

            Evacuation and Repatriation
            • Banged up abroad?
            • Need a hospital urgently?
            • Medivac home?

            Help starts here.

            Protect your gear

            Love photography, filming or sport?

            Cover your bags, tech or gear.

            Protect your gear
            • Luggage lost?
            • Airline lost your gear?
            • Tech trashed?

            Help starts here.

            • Emergency Overseas Medical & Dental Expenses
            • Emergency Medical Evacuation & Repatriation
            • Trip Cancellation or Interruption
            • 24-Hour Assistance Services
            • Baggage
            • And more (depending on your country of residence)
            *This is a general summary only. Restrictions, exclusions and limitations will apply. Coverage may not be available for all countries, states or provinces. Benefit limits may vary depending on the plan chosen. Get a quote for full details.
            Photo © Andresr/IStock

            What to do if you fall suddenly ill

              As featured in:

            • As featured in:

            1. Seek medical attention

            If you’re traveling and suddenly fall ill, the steps below can help you get the care that you need and help you understand what’s needed to make a claim.

            If you suddenly fall ill at any time during your trip, go to the nearest medical centre or hospital. If you don’t know where the nearest doctor or hospital is you can contact our 24/7 Emergency Assistance Team, who can direct you where to go. You’ll need to tell them your policy number, your medical concern and your current location.

            Once you have sought medical attention, contact our 24/7 Emergency Assistance Team again and update them on your situation. If you’re admitted to hospital, our Emergency Assistance Team will get in contact with the hospital admissions department regarding payment and care arrangements.

            2. Get any reports in writing

            In order to submit a claim on your policy you will need to provide copies of all reports relating to your illness. Types of reports that you may need to obtain include:

            • Emergency medical transport report (if you are taken to hospital by ambulance or helicopter)
            • Treating doctor’s report stating the date you fell ill, the diagnosis and prognosis, as well as the cause of your illness
            • Hospital admission report stating the dates you were admitted and discharged from hospital
            • Other medical reports such as lab reports and specialist’s reports
            • Any correspondence from airline, hotel or railway companies confirming cancellations of any accommodation or journeys that you had paid for.

            3. Retain all your receipts

            If you wish to claim for any expenses that you incur due to falling ill on your holiday, then you’ll need to provide your receipts. While it’s always necessary to keep receipts for your medical expenses, make sure that you keep any other receipts from your holiday that can help substantiate your claim. Examples of receipts that you should keep include:

            • All hospital and doctor’s receipts
            • Receipts for medications that you may have purchased
            • Pathology receipts
            • Hotel, airline, railway, bus company and/or restaurant receipts

            4. Cover for some Coronavirus-related events during your holiday

            If you or one of your traveling partners contracts COVID-19 during your holiday and require medical treatment you may be covered, depending on your Country of Residence.

            If you need to cancel your travel plans because you or one of your traveling party is diagnosed with COVID-19, you may be able to claim for any non-refundable expenses that you incur. This benefit is only available on our Explorer Plans, depending on your Country of Residence.

            To support your claim, you’ll need to obtain:

            • Treating doctor’s report or medical certificate stating the Coronavirus diagnosis.
            • Pathology reports or official health statements indicating a positive COVID-19 result for you or anyone in your travelling party.
            • Any claims for non-refundable expenses will need to be supported by copies of your receipts.

            To find out what cover applies to you, read our What’s Covered for Coronavirus article, which has all of the details, including benefit limits, conditions and exclusions. 

            5. Need to know more?

            Depending on what’s happened, your Country of Residence, the plan you choose and any options or upgrades you buy cover can vary. Your Policy Wording will always have the full details of what you’re covered for.

            If you have any further questions about what’s covered and not covered, please contact us.

            This is only a summary of cover and does not include the full terms, conditions, limitations and exclusions of the policy. You should read your Policy Wording in full so you understand what is and isn’t covered. That way there won’t be any surprises if you need to use it. If you have any questions, please get in touch.

            Travel Insurance Benefits: how we can take care of you

            Trip Cancellation

            Been working hard for your trip?

            We'll work hard to protect it.

            Trip Protection
            • Unexpectedly hospitalised?
            • Travel buddy unfit to travel?
            • Close relative suddenly dies?

            We’ve got your back.

            Emergency Medical Expenses

            Feeling fit and healthy? What if you get sick or injured?

            Take the pain out of medical or dental costs.

            Emergency Medical Insurance
            • Need meds quick?
            • Accidentally injured?
            • Suddenly sick?

            We’ve got your back.

            Emergency Medical Transportation

            Know where the nearest hospital is?

            Don’t stress, we’ll get you there quickly.

            Evacuation and Repatriation
            • Banged up abroad?
            • Need a hospital urgently?
            • Medivac home?

            Help starts here.

            Protect your gear

            Love photography, filming or sport?

            Cover your bags, tech or gear.

            Protect your gear
            • Passport or tech stolen?
            • Airline lost your gear?
            • Bags delayed?

            Help starts here.

            • Emergency Overseas Medical & Dental Expenses
            • Emergency Medical Evacuation & Repatriation
            • Trip Cancellation or Interruption
            • 24-Hour Assistance Services
            • Baggage
            • And more (depending on your country of residence)
            *This is a general summary only. Restrictions, exclusions and limitations will apply. Coverage may not be available for all countries, states or provinces. Benefit limits may vary depending on the plan chosen. Get a quote for full details.

            24/7 emergency assistance

            Whether you need medical assistance or emergency evacuation, our teams are available 24 hours a day, 7 days a week, 365 days a year before and during your trip.

            Are you in need of emergency assistance right now?

            Contact the team
            Photo © Jarana Creatives/Getty

            Travel insurance when visiting Portugal

            Learn more about World Nomads travel insurance for your travel across Portugal.

              As featured in:

            • As featured in:

            If you’re planning a holiday to Portugal to experience the historic city centres of Lisbon and Porto, pristine beaches like Praia da Rocha in Portimao, wine tours in the Douro Valley, majestic castles in The Alentejo region and culinary experiences throughout this impressive European country, it’s a smart move to buy a travel insurance policy from World Nomads to protect your trip investment. And don’t forget about your health and your baggage. World Nomads plans offer out-of-country emergency medical coverage and baggage insurance.

            Your World Nomads policy may include coverage for:

            SRua Garrett at night
            Rua Garrett at night, Lisbon, Portgual. Photo credit: Getty Images / Renaud Visage

            What should you look for in a travel insurance policy for a trip to Portugal?

            An emergency situation affecting your travel plans could spell disaster for you and your pocketbook. What would happen if you or an immediate family member suddenly became sick, and you had to cancel your trip? What would you do if a pickpocket swipes your phone while you’re enjoying the sights and sounds of old town Sintra? Travel insurance is designed to cover losses resulting from these types of unforeseeable and emergency circumstances.

            A travel insurance plan that includes trip cancellation and interruption coverage can help protect your travel investment and should also provide cover for your baggage and personal effects and emergency medical cover in case you become sick or injured while on your trip. Travel insurance does not cover everything so make sure you read your policy to ensure it meets your needs.

            A World Nomads policy can help provide you with:

            Trip cancellation and interruption coverage

            It’s common to have to put down deposits on lodging, tours, excursions, and transportation because so many Canadian travellers visit Portugal. Travel insurance may protect your non-refundable and prepaid outlays should you need to cancel your trip because of a covered reason listed in your policy, like a sick parent.

            Lost, stolen or delayed baggage coverage

            World Nomads Standard and Explorer Plans offer cover for loss, theft or damage to baggage and personal belongings and sporting equipment. The policy limit will depend on the policy you choose to purchase. Upon arriving to Porto from Toronto to start your trip, if your luggage doesn’t arrive at the airport, it will be upsetting. However, our assistance services team can help you with emergency travel problems including luggage tracing. And your travel insurance policy may provide reimbursement for the replacement of necessary personal effects if your baggage is delayed by your airline or ground carrier for 12 hours or more while you are on your trip.

            World Nomads travel insurance may also provide reimbursement towards the cost to replace lost or damaged baggage and personal belongings, including lost or damaged sporting equipment. Your personal belongings also may be covered if stolen while travelling in Portugal. For example, if you’re on a city tour in Lisbon, and your watch is swiped in a crowded shopping area, you may be reimbursed for this loss.

            When you realize your baggage or belongings have been delayed, lost or stolen, get a report from your airline, tour operator or local police. You will need this report when you file a claim. Hold on to any related receipts. Keep in mind there could be a waiting period before your benefits kick in. Be sure to read your travel insurance policy as it will outline exclusions, per item limits and how depreciation may impact your reimbursement.

            To be best protected, keep your personal belongings near you at all times. Store valuables like credit cards and travel documents in a money belt or cross-body bag, and don’t draw attention by wearing expensive jewellery. You have a duty of care to protect your belongings. For instance, if you leave your cell phone in a washroom while drinking in excess in Lisbon, your travel insurance probably won’t cover this type of loss.

            Lagos beach in Algarve, Portugal
            Lagos beach in Algarve, Portugal. Photo credit: Getty Images / Carol Yepes

            Overseas emergency medical coverage

            When in Portugal, having overseas medical insurance is a good idea in case you become sick or get injured. It’s important to understand that Canada and Portugal do not have reciprocal healthcare agreements. Out-of-country medical treatment can be expensive, so buying overseas emergency medical insurance for travel to Portugal is recommended. World Nomad’s travel insurance plans include emergency medical coverage for injury and sickness. Coverage may include such things as the cost of a visit to a local doctor, hospital expenses, ambulance transportation and emergency evacuation and repatriation if recommended by your treating physician. So if you cut your foot on a beach in Praia de Tavira, Algarve, the emergency medical coverage in your World Nomads travel insurance policy may cover your medical expenses.

            For information on COVID-related coverage, read our Travel Insurance & Covid-19 article.

            24/7 Emergency Assistance

            Handling a medical emergency is unsettling, but with a World Nomads travel insurance policy, you’re not alone. Our 24/7 Emergency Assistance Team may help you to identify appropriate medical care, act as a liaison with medical providers, and assist with arrangements including upfront payment of medical care if deemed necessary. We can also assist with translation services.

            Elevador da Bica funicular in Lisbon, Portugal
            Elevador da Bica funicular in Lisbon, Portugal. Photo credit: Getty Images / Alexander Spatari

            Coverage for sports and recreational activities in Portugal

            If you’re headed to Lagos to kayak, or you’re planning a guided bicycle tour in the Alentejo region, World Nomads offers travel insurance coverage for 150+ activities and sports. List your planned activities when you purchase your policy. You’ll have the option to upgrade your policy for more adventurous pursuits. Reach out to us if you need help with policy choices, we’re happy to assist.

            This is only a summary of coverage and does not include the full terms and conditions of the policy. It is important you read and understand your policy as it contains benefits, conditions, exclusions and pre-existing condition exclusions. If you do not understand your coverage, or if you have questions, just ask us.

            Travel Insurance Benefits: how we can take care of you

            Trip Cancellation

            Been working hard for your trip?

            We'll work hard to protect it.

            Trip Protection
            • Unexpectedly hospitalised?
            • Travel buddy unfit to travel?
            • Close relative suddenly dies?

            We’ve got your back.

            Emergency Medical Expenses

            Feeling fit and healthy? What if you get sick or injured?

            Take the pain out of medical or dental costs.

            Emergency Medical Insurance
            • Need meds quick?
            • Accidentally injured?
            • Suddenly sick?

            We’ve got your back.

            Emergency Medical Transportation

            Know where the nearest hospital is?

            Don’t stress, we’ll get you there quickly.

            Evacuation and Repatriation
            • Banged up abroad?
            • Need a hospital urgently?
            • Medivac home?

            Help starts here.

            Protect your gear

            Love photography, filming or sport?

            Cover your bags, tech or gear.

            Protect your gear
            • Passport stolen?
            • Airline lost your gear?
            • Bags delayed?

            Help starts here.

            • Emergency Overseas Medical & Dental Expenses
            • Emergency Medical Evacuation & Repatriation
            • Trip Cancellation or Interruption
            • 24-Hour Assistance Services
            • Baggage
            • And more (depending on your country of residence)
            *This is a general summary only. Restrictions, exclusions and limitations will apply. Coverage may not be available for all countries, states or provinces. Benefit limits may vary depending on the plan chosen. Get a quote for full details.

            24/7 emergency assistance

            Whether you need medical assistance or emergency evacuation, our teams are available 24 hours a day, 7 days a week, 365 days a year before and during your trip.

            Are you in need of emergency assistance right now?

            Contact the team