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If your checked-in baggage has been confirmed as permanently lost by the carrier, there’s cover to claim for the items in this baggage.
How much you can claim per item and in total depends on what type of plan you buy, the Standard or Explorer Plan.
To make a claim for your lost items, you must:
Just to let you know that if you made a claim for delayed baggage while waiting optimistically for your lost baggage to arrive, any amount paid out will be deducted from the final claim settlement of your lost baggage claim.
Also be aware that any baggage claim submitted will have the policy excess applied. There is a €70/$100USD excess deducted per person, per claimable event
Travel insurance is not designed to cover everything, so take the time to read the full description of cover in the Product Guide (policy wording) for the full details on what’s not covered.
Here’s the main thing that isn’t covered:
We’re here to help if you have a question about travel insurance. We’re available:
For policies purchase on or after 2 December 2018:
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For policies purchased before 2 December 2018:
Coronavirus (COVID-19) and travel - Need to know before you buy
Our policies provide cover for some coronavirus-related events. Cover is not available for loss arising from: government intervention including travel bans, border closures or broadly imposed quarantine requirements; events for which the US Department of State has issued a ‘Do Not Travel’ warning for your destination(s); or failure to follow advice from official bodies. Your ability to travel may be affected by travel restrictions. Check your cover and the latest government advice and our travel insurance alerts.
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