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Please note that not all content is translated or available to residents of all countries. Contact us for full details.
If your checked-in baggage has been confirmed as permanently lost by the carrier, there’s cover to claim for the items in this baggage.
How much you can claim per item and in total depends on what type of plan you buy, the Standard or Explorer Plan.
To make a claim for your lost items, you must:
Just to let you know that if you made a claim for delayed baggage while waiting optimistically for your lost baggage to arrive, any amount paid out will be deducted from the final claim settlement of your lost baggage claim.
Also be aware that any baggage claim submitted will have the policy excess applied. There is a €70/$100USD excess deducted per person, per claimable event
Travel insurance is not designed to cover everything, so take the time to read the full description of cover in the Product Guide (policy wording) for the full details on what’s not covered.
Here’s the main thing that isn’t covered:
We’re here to help if you have a question about travel insurance. We’re available:
For policies purchase on or after 2 December 2018:
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For policies purchased before 2 December 2018:
Before your trip, check to see if there are current travel alerts for your destination – you can also view the latest government advice
Gaza−Israel conflict: For travellers in, or planning on travelling to, Israel or the Palestinian Territories, please see our travel alert with more information.
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