Travel insurance for emergency ambulance transport or repatriation home when your trip hasn’t gone to plan.
For information relating to policies purchased prior to 14 July 2021 12:00am UTC, please check the Policy Wording provided with your purchase. You can contact us if you need this sent to you again. For policies purchased from 14 July 2021 please see below.
Your policy offers cover for emergency ambulance transport or repatriation home to your country of residence if you suffer a sudden illness or sudden, accidental injury, or you become ill with COVID-19.
Depending on where you are and what’s happened to you, there’s cover for emergency medical transport by road ambulance or other suitable transport (including by helicopter if available and medically necessary) to transfer you:
If your treating physician and our medical consultant decide your ongoing treatment should be back in your country of residence, there’s coverage for:
If something happens and you need emergency transport, you (or someone else) MUST:
Please note: the availability of emergency medical transport and the suitability of the medical facilities nearby will depend on where you are located and your medical situation. If you need urgent medical help please contact the Emergency Assistance team.
Travel insurance is not designed to cover everything, so take the time to read the Policy Wording for the full terms, conditions and exclusions. That way there are no surprises if you do need to use it.
Some of the main events that aren’t covered are:
If you have any questions or if you’re not sure if something is covered, get in touch.
We’re here to help if you have a question about travel insurance. We’re available:
For policies purchase on or after 2 December 2018:
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For policies purchased before 2 December 2018:
Before your trip, check to see if there are current travel alerts for your destination – you can also view the latest government advice
Gaza−Israel conflict: For travellers in, or planning on travelling to, Israel or the Palestinian Territories, please see our travel alert with more information.