Your travel insurance policy provides coverage for emergency medical expenses if you suffer a covered illness or injury during your travels. The maximum limits for coverage depend on whether you bought a Standard or Explorer plan.
Your coverage may include the following when ordered by a medical professional as a necessary treatment and can’t wait until your return home to the United States:
Our 24/7 Emergency Assistance team is here to help in the case of an emergency and must be contacted immediately if you:
The team can help with locating suitable medical facilities, verifying your travel insurance coverage, and monitoring your care throughout the emergency.
That depends on what’s happened to you and the treatment required. Payment may be advanced to the hospital to secure admission. In other cases, such as at a local physician’s office or urgent care, you may have to pay upfront and submit a claim after treatment is complete. It also depends on what is covered by your primary insurance (but don’t worry, we’ll contact them if you are admitted to the hospital or require help).
Remember, travel insurance is made for emergency medical and dental treatment at least 100 miles outside of your home. It’s for unexpected illnesses or injuries, not general check-ups. Other things that your policy may not cover:
This is a summary only. It does not include all terms, conditions and exclusions of the plans described. Please refer to the actual plans for complete details of coverage and exclusions and take the time to read the full description of coverage in the policy.
Questions? Feel free to reach out to us.
We’re here to help if you have a question about travel insurance. We’re available:
Within the USA & Canada toll free:
1-844-207-1930
From anywhere in the world, direct / collect:
+1-816-905-3963
Before your trip, check the latest government advice for any travel alerts for your destination.