For information relating to policies purchased prior to 03 February 2022, please check the PDS provided with your purchase. You can contact us if you need this sent to you again. For policies purchased on or from 03 February 2022 please see below.
All our plans offer cover for emergency medical transport to the nearest medical facility, most suitable medical facility (in another city or country) or even back home, if medically necessary.
There are any number of reasons our travellers have had to be evacuated to medical facilities or repatriated back home because of an accident or illness. For example - some incidents where we've helped travellers include when they've:
It can and does happen, which is why emergency transport is available when it’s necessary to get to proper medical facilities or for repatriation home if you’re unfit to continue your trip when:
Depending on where you are and what’s happened to you, there’s cover for emergency medical transport by road ambulance or other suitable transport (including by helicopter if required) if a medical practitioner appointed by us recommends evacuation or repatriation is the best course of action. This may include transferring you to:
If it’s agreed that repatriation is necessary, there’s cover for reasonable, additional travel expenses to get you home (your return flight ticket will be used to reduce the insurer’s cost) and other reasonable and necessary additional expenses such as for a medical escort or a friend/relative to travel home with you (or accompany your child if you’re not able to).
If something happens and you need emergency transport, you (or someone else) must:
Circumstances such as your location and your specific medical situation will determine when and how you are transported to appropriate medical facilities.
Travel insurance is not designed to cover everything, so take the time to read the PDS, so there are no surprises if you do need to use it.
Here are the main things that aren’t covered:
This is only a summary of cover and does not include the full terms, conditions, limits, and exclusions of the policy. You should read your PDS in full, so you understand what is and isn’t covered. If you are unsure about your level of travel cover, please contact us for help.
We’re here to help if you have a question about travel insurance. We’re available: