Free, mandatory and compulsory travel insurance
Questions to ask about how it works before you travel
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As featured in:
Did someone say free travel insurance?
- Could free travel insurance possibly be a bad idea?
- Purchased Travel insurance vs free, mandatory or compulsory travel insurance
- Questions you should ask about compulsory, mandatory or free travel insurance
- What do travel insurance policies cover?
- How much travel insurance do I need?
- How to get a letter for your visa stating travel insurance coverage
Yes, you heard that right! COVID-19 has led to the rise of free travel insurance being offered by some travel providers in a bid to improve confidence in traveling abroad.
It has also seen an increase in the number of governments imposing additional entry or visa travel restrictions for foreigners around travel insurance. These vary from mandating the purchase of a specified travel insurance policy and insurer, to the compulsory requirement to travel with an insurance policy with minimum benefits and levels.
While on the face of it, it may seem like a dream come true (after all who doesn’t like free stuff?), or a forced imposition to be complied with, it’s still a good idea to ask some questions about these policies and understand if they’re sufficient for your unique travel needs.
Could free travel insurance possibly be a bad idea?
‘Maybe’, is the short answer, depending on your unique travel plans.
Before you take-up that free travel insurance, or purchase the mandatory or compulsory travel insurance you need in order to enter the country you’re traveling to, it’s worth pausing for a moment and considering if the cover the travel insurance policy offers is sufficient for your individual travel plans.
If it’s not, you, and possibly your family, could be left out of pocket, or completely uncovered for events you thought your insurer would cover.
We’re not saying you must buy more insurance – we're suggesting the important question to ask about any policy is whether it’s appropriate for you and your plans, not whether it’s free or you have to buy it.
Purchased travel insurance versus free or mandatory travel insurance
- Purchased travel insurance: It helps to understand that traditionally purchased travel insurance policies are generally designed to help travelers cover the costs of the many unexpected events travelers encounter every year – not just COVID-19. Different plans with differing levels of benefits will suit different people – you can purchase a more well-rounded policy that covers many kinds of events such as baggage, evacuation, repatriation, cancellation and more, or there are also some single-event policies that might only cover cancellation. If you compare travel insurance plans you’ll see the categories of cover and benefit limits generally increase as the price of the policy goes up.
- Free, mandatory or compulsory: In comparison, many free, mandatory and compulsory travel insurance policies were introduced in response to COVID-19… that means it’s worth checking if they include cover for non COVID-19 related events and when they start. After all - there are plenty of other things that can go wrong while traveling. Many of the COVID-19-related free, compulsory or mandatory travel insurance policies may only cover medical costs or COVID-19 related costs. They may also have lower benefit limits than what you might expect from traditional travel insurance policies on-offer.
Questions you should ask about compulsory, mandatory or free travel insurance
The following questions are a good place to start to understand the level of cover a free, mandatory or compulsory insurance policy is offering. You’ll no doubt have more.
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Policy start and end date/location: If I get ill, are my medical costs covered for all destinations I’m traveling to or through, including transit countries? When does it start? Is it as soon as I book my holiday, or is it only when I arrive at my destination? What happens if I get hurt en-route or need to cancel?
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Cancellation: Does it include costs of canceling all my travel or just those of the provider I’ve purchased with? Does it include accommodation costs if I’m quarantined or hospitalized?
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Evacuation and repatriation: Will it cover the costs of paying for emergency flights to evacuate me home if needed? What if I break my leg while skiing or hiking – does the policy include evacuation costs off the mountain?
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Benefit limits: Are the benefit limits sufficient for my destination? Are they likely to cover the cost of an average hospital stay if something goes wrong… or will I be left out of pocket.
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Medical: Does it cover me if I get sick with something other than COVID-19 such as if I’m injured and need surgery or other medical help?
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Who is covered: Who does the policy cover – my family or just me? Do I need to buy a separate policy for each family member?
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Quarantine costs: If I’m quarantined unexpectedly, who will look after my children, or my pets if they’re traveling with me? Will the costs for their care be covered?
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Baggage: What if my stuff is stolen, damaged or lost – is that covered?
What do travel insurance policies cover?
It varies between providers – and depends on how much you pay. As an example - all World Nomads policies offer two kinds of plans (Standard and Explorer) with different benefit limits for:
- Overseas emergency medical and dental expenses
- 24/7 Emergency Assistance.
- Emergency medical evacuation
- Trip delay, cancellation, or interruption due to an unforeseen event
- Delayed, damaged, or stolen gear or bags (if they've been checked in with a carrier)
- Cover for more than 150 activities… and even more on some of the Explorer Plans (Benefit limits apply)
And many policies offer extras you can buy such as baggage cover or additional activities… for an additional fee of course.
How much travel insurance cover do you need?
How much cover you need depends on your circumstances. All plans have benefit limits which define the maximum amount the insurer will pay in the event of a successful claim for that event. You should consider:
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Where are you traveling to, or through? If something goes wrong, will medical assistance or evacuation be difficult and expensive? Remote locations might not be covered by travel insurance policies, or you might have to pay extra to get cover. Do you need a plan that has an unlimited benefit limit for medical costs and evacuation, or the choice of a cheaper but reduced benefit limit? If your unexpected medical costs go over the benefit limit, you’ll be out of pocket for the difference.
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What activities will you be doing? For more adventurous sports you might need a higher level of cover, or they may not be covered at all. Check what you’re planning to do against the level of cover and covered activities in your policy.
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What items are you taking with you? Benefit levels vary so don’t assume your phone will be covered if you lose it. Also, some policies won’t cover luxury items so if you can’t afford to lose it, don’t travel with it.
How do I get a letter with supporting information for my visa stating my insurance cover and limits?
Some countries require a letter outlining your travel insurance medical cover and limits as a condition to obtaining a visa. It pays to be prepared and leave plenty of time (at least six months depending on where you’re going and the visa you need) before your consulate visit or travel to obtain the supporting information you need.
Bought your travel insurance with World Nomads? Contact our Customer Service Centre who may be able to help. Allow enough time for us to process this before your appointment at a consulate.
Bought with a different provider? Contact their customer service and find out if they can help.
Travel insurance tip: Does Travel Insurance cover visa delay? While the answer is that 'It depends on the insurer and their plans’, you should check your policy carefuly as many don’t. It pays to be prepared and leave plenty of time to get your visas before you travel, at least six months depending on where you’re going and the visa you need, and consider holding off on booking and paying for anything until you have it.
What next?
Just remember, you should consider taking out a travel insurance policy that provides cover for your trip and activities with the benefit levels you need. You can have a look at World Nomads What’s covered pages, get a quote and compare our plans or contact us to ask more.
This is only a summary of cover and does not include the full terms and conditions of the policy. You should read your policy wording in full so you understand what is and isn’t covered. That way there won’t be any surprises if you need to use it. If you have any questions, please get in touch.
Teeth hit the ground
I put my foot in a funny way while I was walking quickly because it was raining. I fell unexpectedly to the floor, face first, so I put my arm out, broke the shoulder and my front teeth hit the ground breaking a tooth.
P.R. Italian Nomad.
Travel Insurance Benefits: how we can take care of you
Trip Cancellation
Been working hard for your trip?
We'll work hard to protect it.
Trip Protection
- Unexpectedly hospitalised?
- Travel buddy unfit to travel?
- Close relative suddenly dies?
We’ve got your back.
Emergency Medical Expenses
Feeling fit and healthy? What if you get sick or injured?
Take the pain out of medical or dental costs.
Emergency Medical Insurance
- Need meds quick?
- Accidentally injured?
- Suddenly sick?
We’ve got your back.
Emergency Medical Transportation
Know where the nearest hospital is?
Don’t stress, we’ll get you there quickly.
Evacuation and Repatriation
- Banged up abroad?
- Need a hospital urgently?
- Suddenly sick?
Help starts here.
Protect your gear
Love photography, filming or sport?
Cover your bags, tech or gear.
Protect your gear
- Passport or tech stolen?
- Airline lost your gear?
- Bags delayed?
Help starts here.
- Emergency Overseas Medical & Dental Expenses
- Emergency Medical Evacuation & Repatriation
- Trip Cancellation or Interruption
- 24-Hour Assistance Services
- Baggage
- And more (depending on your country of residence)
24/7 emergency assistance
Whether you need medical assistance or emergency evacuation, our teams are available 24 hours a day, 7 days a week, 365 days a year before and during your trip.
Are you in need of emergency assistance right now?
Contact the teamTravel tips for the COVID-19 era
If you are getting ready to travel here are some tips to know before you go
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As featured in:
Key travel insurance tips for traveling in the age of COVID-19
At World Nomads, we’ve heard stories from many travelers telling us about how much they miss traveling and how they have had their dream trip disrupted by Coronavirus (COVID-19).
Dealing with eye-watering medical and quarantine bills is something most of us don’t budget for. To avoid some nasty surprises, we’ve compiled these handy tips that we hope will give you the upper hand for your next trip in this new traveling era of COVID-19.
While we can tell you what you should expect or look out for, we can’t tell you what you’ll need to know for your exact destination, so our number one tip is to check in with the government authority of the country you’re heading to, or through, and familiarize yourself with any new or existing COVID-19 requirements for entry...
Tip 1: Allow extra time at airports, particularly when traveling internationally:
If you’ve been given the greenlight to travel then we envy you, but it also means there may be a few more hoops for you to jump through. Many countries have implemented extra measures at borders, with airport and customs staff taking extra measures to collect health declarations at arrival, as well as travelers’ visa requirements and contact details. You may need to complete a travel risk assessment, undergo a COVID-19 test, or provide more information on where you’ve been and where you’re going. Be ready to add in an extra two to three hours if traveling in a large group or if you need to make a flight connection.
Tip 2: Get ready to quarantine:
While many countries have quarantine measures already in place, some countries may not have them until you arrive, or, you may be asked to go into mandatory quarantine if authorities believe you have come in contact with someone diagnosed with COVID-19 or if an outbreak occurs. Please note that if you need to go into compulsory quarantine as required by the government to return to your home country, you will have to factor in the costs as this is not covered under World Nomads travel insurance policies.
Tip 3: Special visas and stay permits may be the new normal:
To kick-start tourism some popular destinations now require new tourist visas (e.g. Thailand, Costa Rica, Japan) with new rules in place to combat COVID-19 ensuring travellers visiting their country have a level of cover to pay any potential medical costs. We’re seeing more countries introduce these visas and with some new requirements travellers may need to:
- Buy extra locally-based travel insurance;
- Pass extra health tests to confirm you’re COVID-19 free;
- Provide a letter outlining your travel insurance cover benefits;
- Provide a letter agreeing that any required medical treatment will be paid by you if upon arrival you have a positive Polymerase Chain Reaction (PCR) test or show symptoms of COVID-19.
Whether or not you’ll need to do this depends on the visa requirements at the countries you are traveling to or through. Also be prepared to use your credit card or have the funds if you’re asked to go to a hospital or need to quarantine on arrival.
Tip 4: Get tested for COVID-19 before you board your flight:
Now more than ever there are key benefits to getting a clean bill of health right before you go overseas. A growing number of airlines and governments now require travelers to produce a PCR test that shows they are negative for COVID-19. Many people have had to cancel their trips at the last-minute or have had significant losses because they didn’t get tested, or their PCR test was delayed. Make sure you know when the test needs to be taken – you'd hate to have it not count as you took it five hours before the eligible time period kicked in. Current reports have test times varying from 48 to 72 hours before your flight - check with the government at the destination you are heading to or through for any requirements and be sure you leave enough time to get tested and have the results back in time before you arrive at the airport to avoid delays, having to reschedule or deal with any further losses.
Tip 5: Research your travel bubbles, travel corridors and travel tiers:
Many countries and regions are planning or have implemented travel bubbles, travel corridors and travel tiers. It can get confusing knowing who can go where and when so it’s important to keep an eye on government and travel websites for travel alerts and what levels of travel may be in place, especially if you’ve bought your travel insurance quite far in advance of your travel dates (a lot can change in a week or two when it comes to COVID-19!). Be aware some travel bubbles are one way only – for example between New Zealand and Australia – this could mean added costs if you haven’t done your research. If that bubble does pop you could be required to go into quarantine if you’re already traveling, or you may have to cancel your trip if you haven’t left home. Many travel tiers and corridors can change at a moment’s notice when COVID-19 cases go up or down and may cause a big headache if you’ve booked tours, have connecting flights, and need to cancel or rearrange your flight and accommodation dates.
Tip 6: It pays to be an admin junkie:
One thing that remains super important with COVID-19 is keeping copies of receipts and your paperwork when you travel. It’s a good idea to send a copy to a friend or family member at home, as well as yourself via email, so you can always access them easily. When you first head off on your trip, you may need evidence of your planned travel and accommodation costs, and medical documents confirming you’ve got a clean bill of health. If you need to make a claim after you’ve returned home, you may need to:
- Provide proof of ownership;
- Provide any supporting police or carrier reports;
- Provide any evidence of accommodation, airline and tour operator related charges;
- Provide any medical evidence especially if you or your loved ones had an accident, fell ill or had to quarantine and had to use a credit card for extra costs and wish to be reimbursed.
Tip 7: Plan for a risk-free holiday and remember to have fun:
If you’re lucky enough to have a holiday planned out and everything goes to plan, you should take every measure possible in place to avoid putting yourself and others at risk of getting COVID-19. Some things that will help you have a stress-free holiday include:
- Always remember to keep social distancing
- Wear a face mask and carry hand sanitizer
- Comply with rules and any customs in the country that you’re visiting
- Consider driving (if properly licenced in the country you’re in) rather than flying, taking a train or bus to your next destination
- Use online or contactless reservations and check-in using contactless payment
- Self-cater when possible
- Try and avoid large crowds.
At the end of the day, your holiday is meant to be packed with fun and not stress. The better informed and prepared you are, the more fun you’ll have!
You can read more about the latest information on Coronavirus. If you have any unanswered questions our FAQ's section may be able to help out.
About World Nomads
World Nomads polices are designed by travelers for travelers to provide simple and flexible travel insurance – and it’s often cheaper than you might think! Featuring coverage for more than 150 activities, quotes are fast, free and you can do it all online at www.worldnomads.com. All of the information we provide about travel insurance is a brief summary only. It does not include all terms, conditions, limitations, exclusions and termination provisions of the travel insurance plans described. Coverage may not be available for residents of all countries, states or provinces. Please carefully read your policy wording for a full description of coverage.
Did you know travel insurance covers...
- Trip cancellation
- Emergency medical
- Evacuation and repatriation
- Lost or damaged gear
- Delayed baggage
- Death overseas
- Terrorism
- And more...
You can also buy away from home or buy more cover if you extend your trip. Plus, you can claim online anytime, anywhere in the world.
True Claims Stories
Travel Insurance Benefits: how we can take care of you
Trip Cancellation
Been working hard for your trip?
We'll work hard to protect it.
Trip Protection
- Unexpectedly hospitalised?
- Travel buddy unfit to travel?
- Close relative suddenly dies?
We’ve got your back.
Emergency Medical Expenses
Feeling fit and healthy? What if you get sick or injured?
Take the pain out of medical or dental costs.
Emergency Medical Insurance
- Need meds quick?
- Accidentally injured?
- Suddenly sick?
We’ve got your back.
Emergency Medical Transportation
Know where the nearest hospital is?
Don’t stress, we’ll get you there quickly.
Evacuation and Repatriation
- Banged up abroad?
- Need a hospital urgently?
- Medivac home?
Help starts here.
Protect your gear
Love photography, filming or sport?
Cover your bags, tech or gear.
Protect your gear
- Luggage lost?
- Passport pilfered?
- Airline lost your gear?
Help starts here.
- Emergency Overseas Medical & Dental Expenses
- Emergency Medical Evacuation & Repatriation
- Trip Cancellation or Interruption
- 24-Hour Assistance Services
- Baggage
- And more (depending on your country of residence)
24/7 emergency assistance
Whether you need medical assistance or emergency evacuation, our teams are available 24 hours a day, 7 days a week, 365 days a year before and during your trip.
Are you in need of emergency assistance right now?
Contact the teamTravel Insurance Cover for COVID-19 Related Events
Travel insurance may help if Coronavirus cancels your travel plans.
- As featured in:
As featured in:
- Emergency Medical and repatriation if you get sick with Coronavirus while overseas.
- Cancellation cover in the event of sudden illness or leave is cancelled and you are a member of the armed forces, police or a certified medical professional. Benefit limits, conditions and exclusions also apply.
Cover and benefit limits apply and vary between plans.
| Benefit | Standard | Explorer |
|---|---|---|
| Emergency medical expenses overseas | Yes | Yes |
| Medical repatriation/ evacuation (including funeral expenses or repatriation of your remains if the worst-case scenario happens) | Yes | Yes |
| Trip disruption cover Note: Check your policy wording for full details, including benefit limits, conditions and exclusions. |
YES | Yes |
What do I do if I get COVID-19 before or during my trip?
If you need to cancel or cut short your trip due to yourself or a travel companion being diagnosed with COVID-19 by a medical practitioner, and certified as unfit to travel, or if an immediate relative is hospitalised or dies due to coronavirus, we have provided some tips below, especially if you intend to make a claim. Please follow these simple tips:
- Isolate! And seek the relevant medical attention.
- Contact your doctor as soon as reasonably possible. They will need to certify that due to the COVID-19 diagnosis you are medically unfit to continue with your original travel plans. The diagnosis of Coronavirus must be made after policy purchase.
- Don’t delay in the cancellation of your plans to maximise the opportunity of refunds from your providers.
- Always keep receipts for any trip payments you make and, wherever possible, request written reports from providers or local authorities.
Travel insurance isn’t designed to cover everything, so make sure you’re careful with your planning and you read the Policy Wording to make sure you understand what’s included and what’s not, as well as the terms, conditions, limitations and exclusions. If you have any questions get in touch.
Contact our 24/7 Emergency Medical Assistance teams as soon as possible, so they can support you from the time you fall sick or get injured until the time you get home.
When you call please have ready:
- Your policy number
- A contact number and travelling companion details for where you are now
- The nature of your problem
- Your location
Bag snatched in Latvia.
It was my final day in Riga, Latvia. In my small bag I keep all my valuables, because hostels can't always be reliable with safekeeping. It contained my new GoPro, Iphone, digital camera, laptop and hard drive, plus my emergency money (200 euros). I planned on using my cameras and computer for editing later that afternoon. The coast was amazing and, as it got late, I decided to take the train back to Riga city. As I was getting off the train, down the vertical steep steps, I had my bag snatched off my shoulder. In seconds, the doors closed and the train pulled off. Telling authorities on the platforms immediately, they could not assist and referred me straight to the police. Feeling helpless, I went to the police where I was kept for hours, because of English barriers and translations of documents. I walked out just after midnight with my report. A day trip I won't forget soon.
Travel Insurance Benefits: how we can take care of you
Trip Cancellation
Been working hard for your trip?
We'll work hard to protect it.
Trip Protection
- Unexpectedly hospitalised?
- Travel buddy unfit to travel?
- Close relative suddenly dies?
We’ve got your back.
Emergency Medical Expenses
Feeling fit and healthy? What if you get sick or injured?
Take the pain out of medical or dental costs.
Emergency Medical Insurance
- Need meds quick?
- Accidentally injured?
- Suddenly sick?
We’ve got your back.
Emergency Medical Transportation
Know where the nearest hospital is?
Don’t stress, we’ll get you there quickly.
Evacuation and Repatriation
- Banged up abroad?
- Need a hospital urgently?
- Medivac home?
Help starts here.
Protect your gear
Love photography, filming or sport?
Cover your bags, tech or gear.
Protect your gear
- Passport or tech stolen?
- Airline lost your gear?
- Bags delayed?
Help starts here.
- Emergency Overseas Medical & Dental Expenses
- Emergency Medical Evacuation & Repatriation
- Trip Cancellation or Interruption
- 24-Hour Assistance Services
- Baggage
- And more (depending on your country of residence)
24/7 emergency assistance
Whether you need medical assistance or emergency evacuation, our teams are available 24 hours a day, 7 days a week, 365 days a year before and during your trip.
Are you in need of emergency assistance right now?
Contact the team
