Buy Travel Insurance Away from Home
Get covered by World Nomads, even if you're already on the road
- As featured in:
As featured in:
We know it can be easy to forget to buy travel insurance when planning a holiday. If you’ve left home without travel insurance or your policy is due to expire and you’re still on the road, you can still purchase travel insurance with World Nomads.
We’ve designed simple and flexible travel insurance so you can buy what you need, when you need it, even while travelling. If you forgot to buy a policy before you started your trip, are outside your home country without insurance, or your cover has ended but your trip hasn’t, you can buy a World Nomads policy 24/7 online.
If you buy a policy while traveling, waiting periods, conditions and restrictions on cover do apply.
What is a waiting period?
You may have to wait 72 hours (waiting period) before any cover is activated, depending on when you purchase your policy as explained in ‘When cover starts & ends’ in your Policy Wording. This means certain benefits such as Cancelling Your Trip may not apply, as you’ve already left your country of residence.
Please note that your country of residence will determine the laws, regulations and tax that apply.
Most policies can cover you straight away if you're injured in an accident after you buy a policy. Your Policy Wording will have full details to understand the cover, limits and exclusions.
- Buy while travelling
- Get cover 24/7 online
- Instant confirmation
- Ongoing traveller support
- 24/7 Emergency Medical Assistance
Waiting periods apply
Travel Insurance Benefits: how we can take care of you
Trip Cancellation
Been working hard for your trip?
We'll work hard to protect it.
Trip Protection
- Unexpectedly hospitalised?
- Travel buddy deceased?
- Close relative dropped dead?
We’ve got your back.
Emergency Medical Expenses
Feeling fit and healthy? What if you get sick or injured?
Take the pain out of medical or dental costs.
Emergency Medical Insurance
- Need drugs?
- Accidentally injured?
- Suddenly sick?
We’ve got your back.
Emergency Medical Transportation
Know where the nearest hospital is?
Don’t stress, we’ll get you there quickly.
Evacuation and Repatriation
- Banged up abroad?
- Need a hospital urgently
- Medivac home?
Help starts here.
Protect your gear
Love photography, filming or sport?
Cover your bags, tech or gear.
Protect your gear
- Luggage lost?
- Passport pilfered?
- Tech Trashed?
Help starts here.
- Emergency Overseas Medical & Dental Expenses
- Emergency Medical Evacuation & Repatriation
- Trip Cancellation or Interruption
- 24-Hour Assistance Services
- Baggage
- And more (depending on your country of residence)
24/7 emergency assistance
Whether you need medical assistance or emergency evacuation, our teams are available 24 hours a day, 7 days a week, 365 days a year before and during your trip.
Are you in need of emergency assistance right now?
Contact the teamFAQ
Here are our most frequently asked questions about buying away from home. You can also find the answers to other questions in our Help Center or you can ask the customer service team.
-
Do you have an excess?
Yes. The policies do have a €100 excess for most benefits.
-
How long does it take to get a copy of my insurance?
As soon as the payment goes through, it will be emailed to you or in your membership.
Travel Insurance for Assault
Get the medical treatment you need in the unfortunate event you've been attacked.
- As featured in:
As featured in:
Physical and sexual assault aren't something you want to think about for your trip, but the unfortunate truth is that these attacks happen way too often to travelers. While some destinations have higher incidents than others, no destination is immune.
To add complexity to already horrific circumstances, the laws and customs of some countries can see innocent victims imprisoned, so knowing what to do following an attack can be difficult.
Our Emergency assistance teams have extensive experience understanding and liasing with medical providers on the ground, so that you can get the care you need, when you need it.
Does travel insurance cover assault?
If you’ve been assaulted overseas, all of World Nomads travel insurance policies have the following benefits which can help patch you up and get you on the road to recovery:
- Hospitalisation
- Day surgery and out-patient treatment
- Visits to registered medical practitioners
- Prescribed medicines
- Ambulances
- Extra expenses to get you home, if medically necessary
Depending on the policy you buy and your country of residence, there are limitations that will apply. So, it’s a good idea to do some research on where you’re going, so you can pick a policy that’s best for you.
Does travel insurance cover counselling following assault?
| Country of residence | Cover for counselling |
|---|---|
| Australia | Explorer plan only. |
| Brazil | |
| Canada | |
| Ireland | Explorer plan only. |
| New Zealand | Explorer plan only. |
| United Kingdom | Explorer plan only. |
| USA | |
| All other countries |
What's not covered by travel insurance?
If you pick a fight and end up coming out worse for wear, there's a pretty good chance you won't be covered because of needless risk and stupidity.
There may be specific terms, conditions, limitations and exclusions that apply depending on what you'll be doing. Of course, always read the full terms, conditions limitations and exclusions in the plan you choose so there’ll be no surprises if you need to use it. If you are unsure of your level of travel cover, please contact us for help.
What do I do if I’m assaulted overseas?
It’s essential that you get in contact with our emergency assistance teams as soon as possible so that they can assess the situation according to location and local laws, and then triage accordingly
So that our Emergency Assistance teams can assist you quickly, please be ready with the following:
- Your policy number
- A contact number for where you are now
- The nature of your problem
- Your location
Assault while jogging.
During my holiday in Sydney , Australia, I was physically assaulted by a man while jogging. The attacker approached me and severely punched me in a face. I fell on a ground and almost lost consciousness with blood coming out of my right eye and nose. I was laying on cement pathway crying and screaming for help. Shortly after I was seen by group of teenagers walking nearby and they ran to help me. Those people called ambulance and police. I was taken to hospital and had x-rays and other medical treatments provided. My right eye orbit was broken and I was advised by doctors to have a risky and complicated surgery on low eye orbit to prevent possible vision loss and other complications.
Kazakhstani traveler in Australia.
Travel Insurance Benefits: how we can take care of you
Trip Cancellation
Been working hard for your trip?
We'll work hard to protect it.
Trip Protection
- Unexpectedly hospitalised?
- Travel buddy unfit to travel?
- Close relative suddenly dies?
We’ve got your back.
Emergency Medical Expenses
Feeling fit and healthy? What if you get sick or injured?
Take the pain out of medical or dental costs.
Emergency Medical Insurance
- Need meds quick?
- Accidentally injured?
- Suddenly sick?
We’ve got your back.
Emergency Medical Transportation
Know where the nearest hospital is?
Don’t stress, we’ll get you there quickly.
Evacuation and Repatriation
- Banged up abroad?
- Need a hospital urgently?
- Medivac home?
Help starts here.
Protect your gear
Love photography, filming or sport?
Cover your bags, tech or gear.
Protect your gear
- Passport or tech stolen?
- Airline lost your gear?
- Bags delayed?
Help starts here.
- Emergency Overseas Medical & Dental Expenses
- Emergency Medical Evacuation & Repatriation
- Trip Cancellation or Interruption
- 24-Hour Assistance Services
- Baggage
- And more (depending on your country of residence)
24/7 emergency assistance
Whether you need medical assistance or emergency evacuation, our teams are available 24 hours a day, 7 days a week, 365 days a year before and during your trip.
Are you in need of emergency assistance right now?
Contact the teamFAQ
Here are our most frequently asked questions about assault and travel insurance. You can also find the answers to other questions in our Helpdesk or you can ask our customer service team.
-
Do I call the police if I've been assaulted?
If you're unsure what to do, call our 24/7 emergency teams, they'll be able to provide guidance and support.
-
I'm a solo female traveler. Can I request female doctors if something happens to me?
You can ask and we'll see what we can do.
-
What happens if I'm injured and need life support?
That’s a really bad way to end your holiday, and we hope you never end on life support. But if you do, we will look at the best possible solution to either get you home, or get your family over there to say goodbye.
-
Can my mum come and get me?
Yes, in some situations we can send your mum over to pick you up if you need mobility support. If you’re on any kind of administrative medication, then we might send you a nurse or doctor.
Travel Insurance for Assault
Get the medical treatment you need after being attacked.
- As featured in:
As featured in:
For information relating to policies purchased prior to 27 June 2024, please check the Policy Wording provided with your purchase. You can contact us if you need this sent to you again. For policies purchased from 27 June 2024, please see below.
Physical and sexual assault aren't something you want to think about for your trip, but the unfortunate truth is that these attacks happen way too often to travellers. That's why we're here to help you. While some destinations have higher incidents of assault than others, no destination is immune.
To add complexity to already horrific circumstances, the laws and customs of some countries can see innocent victims imprisoned, so knowing what to do following an attack can be difficult.
If you're unsure what to do, call our 24/7 Emergency Medical Assistance Team and they'll be able to guide you. Our Emergency Assistance Team has extensive experience understanding and liasing with medical providers on the ground, so that you can get the care you need, when you need it.
Does travel insurance cover assault?
If you’ve been assaulted overseas, all of World Nomads travel insurance policies have the following benefits which can help patch you up and get you on the road to recovery:
- Hospitalization
- Day surgery and out-patient treatment
- Visits to registered medical practitioners
- Prescribed medicines
- Ambulances
- Extra expenses to get you home, if medically necessary
- Counselling services abroad from a psychiatrist or registered counsellor
What's not covered by travel insurance?
Travel insurance is designed for when things unexpectedly happen to you. If you pick a fight and end up coming out worse for wear, we're going to take that into account and may decide you won't be covered because you've put yourself at risk.
The policy isn’t designed to cover everything so take the time to read the terms, conditions, limitations and exclusions in the policy wording for full details, so there are no surprises if you need to use it. If you’re not sure if something is covered get in touch.
What do I do if I’m assaulted overseas?
It’s essential that you get in contact with our 24/7 Emergency Medical Assistance Team as soon as possible so that they can assess the situation according to location and local laws, and then triage accordingly
So that our Emergency Medical Assistance Team can assist you quickly, please be ready with the following:
- Your policy number
- A contact number for where you are now
- The nature of your problem
- Your location
Assault while jogging.
During my holiday in Sydney , Australia, I was physically assaulted by a man while jogging. The attacker approached me and severely punched me in a face. I fell on a ground and almost lost consciousness with blood coming out of my right eye and nose. I was laying on cement pathway crying and screaming for help. Shortly after I was seen by group of teenagers walking nearby and they ran to help me. Those people called ambulance and police. I was taken to hospital and had x-rays and other medical treatments provided. My right eye orbit was broken and I was advised by doctors to have a risky and complicated surgery on low eye orbit to prevent possible vision loss and other complications.
Kazakhstani traveler in Australia.
Travel Insurance Benefits: how we can take care of you
Trip Cancellation
Been working hard for your trip?
We'll work hard to protect it.
Trip Protection
- Unexpectedly hospitalised?
- Travel buddy unfit to travel?
- Close relative suddenly dies?
We’ve got your back.
Emergency Medical Expenses
Feeling fit and healthy? What if you get sick or injured?
Take the pain out of medical or dental costs.
Emergency Medical Insurance
- Need meds quick?
- Accidentally injured?
- Suddenly sick?
We’ve got your back.
Emergency Medical Transportation
Know where the nearest hospital is?
Don’t stress, we’ll get you there quickly.
Evacuation and Repatriation
- Banged up abroad?
- Need a hospital urgently?
- Medivac home?
Help starts here.
Protect your gear
Love photography, filming or sport?
Cover your bags, tech or gear.
Protect your gear
- Passport or tech stolen?
- Airline lost your gear?
- Bags delayed?
Help starts here.
- Emergency Overseas Medical & Dental Expenses
- Emergency Medical Evacuation & Repatriation
- Trip Cancellation or Interruption
- 24-Hour Assistance Services
- Baggage
- And more (depending on your country of residence)
24/7 emergency assistance
Whether you need medical assistance or emergency evacuation, our teams are available 24 hours a day, 7 days a week, 365 days a year before and during your trip.
Are you in need of emergency assistance right now?
Contact the teamFAQ
Here are our most frequently asked questions about assault. You can also find the answers to other questions in our Helpdesk or you can ask our customer service team.
-
Do I call the police if I've been assaulted?
If you're unsure of what to do, call our emergency medical assistance teams.
-
I'm a solo female traveler. Can I request female doctors if something happens to me?
You can ask and we'll see what we can do.
-
What happens if I'm injured and need life support?
That’s a really bad way to end your holiday, and we hope you never end on life support. But if you do, we will look at every situation individually to find the best solution.
-
Can my mum come and get me?
Yes, in some situations we can send your mum or an immediate family member over to pick you up if you need mobility support. If you’re on any kind of administrative medication, then we might send you a nurse or doctor.
Worldwide 24 hour Emergency Medical Assistance for Europeans
Wherever you are, we’re there to help!
- As featured in:
As featured in:
Emergency Assistance for travellers from the European Economic Area (EEA)
For policies purchased on or after 27 June 2024:
Emergency Medical Assistance: 24 hours, 7 days a week
Email: worldnomads.assist@collinsoninsurance.com
|
Country of residence |
Phone |
|
Belgium |
+44 (0) 144 444 2015 |
|
Denmark |
+44 (0) 144 444 2017 |
|
Germany |
+44 (0) 144 444 2018 |
|
Netherlands |
+44 (0) 144 444 2019 |
For policies purchased before 27 June 2024:
Contact our 24/7 Emergency Assistance team.
Emergency Medical Assistance: 24 hours, 7 days a week
Email: worldnomadsassist@axa-assistance.com
|
Country of residence |
Phone |
|
Belgium |
+32 (0)2 808 66 32 |
|
Denmark |
+45 89 87 30 23 |
|
Germany |
+49 (0)335 5622 3012 |
|
Netherlands |
+31 (0)20 8080731 |
Email: worldnomadsassist@axa-assistance.com
Not European? Find the right Emergency Assistance team by changing your Country of Residence
Be prepared.
So that our 24/7 Emergency Medical Assistance teams can assist you quickly, please be ready with the following:
- Your policy number
- A contact number for where you are now
- The nature of your problem
- Your location
- Prescribed medication (if any)
How does my travel insurance policy help me in an emergency?
Learn how your travel insurance policy can assist if you're in an emergency situation by watching this video.Bitten by a tick in Colombia
I was bitten by a tick in Sierra Nevada region on my trip in Colombia, and infected by borrelia. A doctor examined me and I have received treatment for borreliose with antibiotics and probiotics. However, as the brain fog and dizziness persisted even during continuing treatment, the emergency assistance team organised medical repatriation as it is not safe for me to travel with these symptoms.
A.B. Norwegian Nomad in Colombia.
Travel Insurance for adventure activities
World Nomads travel insurance has been designed by travelers for travelers, to help you explore your boundaries
- As featured in:
As featured in:
Understand the key parts of World Nomads travel insurance
We cover 250 activities you love + more
- Scuba diving
- Mountain biking
- Surfing
- Bungee jumping
- Skiing
Travel Insurance for adventure activities
World Nomads travel insurance has been designed by travelers for travelers, to help you explore your boundaries
- As featured in:
As featured in:
Understand the key parts of World Nomads travel insurance
Award-winning travel insurance
WeMoney award winner for best adventure travel insurance two years in a row! Get a quote with an award-winning travel insurance provider today.
We cover 250 activities you love + more
- Scuba diving
- Mountain biking
- Surfing
- Bungee jumping
- Skiing
Does Travel Insurance Cover Terrorism?
Find out how we could help if you're caught up in a terror attack.
For information relating to policies purchased prior to 05 May 2022, please check the Policy Document provided with your purchase. You can contact us if you need this sent to you again. For policies purchased on or from 05 May 2022 please see below.
This information is for New Zealand residents.
There's a lot of media around this, and there's a lot of allure in danger too. When everyone is saying something different about the risks of travel, it's hard to get a clear picture of what's going on. It also raises lots of questions about how insurance works.
What can travel insurance cover if there's a terror attack?
If the event is unforeseen – which by their very nature terrorist attacks almost all are, you could be covered for:
- Hospitalisation
- Out-patient treatment
- Prescribed medicines
- Medical transportation to bring you home
In addition, we also have 24/7 Emergency Assistance Teams who can assist you – keeping you informed, putting you in contact with consular officials, arranging medical care, and getting in touch with your family for you.
What’s not covered by travel insurance if there's a terror attack?
Travel insurance isn’t designed to cover everything. We often see claims for terrorism that we have to decline because the New Zealand plans excludes them:
- Cancellation
- Trip interruption expenses
- Changing your mind to travel
- Buying a policy AFTER the event happens
- If the New Zealand government says a destination is "Do not travel" and you still travel there
Also, we don't cover anything that happens because you made jokes about terrorism or bombs while standing in an airport security screening area or other high security environment. Those people do not have a sense of humour, and you won't be laughing when they reach for the latex gloves.
This is only a summary of coverage and does not include the full terms, conditions, limitations and exclusions of the policy. You should read your Policy Document in full so you understand what is and isn’t covered. That way there won’t be any surprises if you need to use it. If you have any questions, please get in touch.
How to get help if you're hurt in a terror attack
It’s essential that you get in contact with our 24/7 Emergency Assistance Team as soon as possible so that our team can support you from the time you fall sick or get injured until the time you get home.
So that our 24/7 Emergency Assistance Team can assist you quickly, please be ready with the following:
- Your policy number
- A contact number for where you are now
- The nature of your problem
- Your location
Travel Insurance Benefits: how we can take care of you
Trip Cancellation
Been working hard for your trip?
We'll work hard to protect it.
Trip Protection
- Have you died?
- Has one of your relos died?
- Has an earthquake damaged your home?
We’ve got your back.
Emergency Medical Expenses
Feeling fit and healthy? What if you get sick or injured?
Take the pain out of medical or dental costs.
Emergency Medical Insurance
- Need medicine?
- Accidentally injured?
- Suddenly sick?
We’ve got your back.
Emergency Medical Transportation
Know where the nearest hospital is?
Don’t stress, we’ll get you there quickly.
Evacuation and Repatriation
- Banged up abroad?
- Medivac needed home?
- You died overseas?
Help starts here.
Protect your gear
Love photography, filming or sport?
Cover your bags, tech or gear.
Protect your gear
- Damaged docs?
- Passport pilfered?
- Tech trashed?
Help starts here.
- Emergency Overseas Medical & Dental Expenses
- Emergency Medical Evacuation & Repatriation
- Trip Cancellation or Interruption
- 24-Hour Assistance Services
- Baggage
- And more (depending on your country of residence)
24/7 emergency assistance
Whether you need medical assistance or emergency evacuation, our teams are available 24 hours a day, 7 days a week, 365 days a year before and during your trip.
Are you in need of emergency assistance right now?
Contact the teamFAQ
Here are our most frequently asked questions about cover for Terrorism. You can also find the answers to other questions in our Helpdesk or you can ask the customer service team.
-
Am I covered if I need to cancel my plans as a result of terrorism?
There's no cover in the New Zealand policies for cancellation as a result of terrorism.
-
Can you refund the rest of my policy because I’ve returned home early?
No. If you’ve traveled on your policy, there are no partial refunds.
-
What if I have to leave my baggage behind?
To get coverage, we would need you to report your bags missing and get written documentation from the relevant authorities.
Travel insurance for delayed baggage
Learn how travel insurance could help if your luggage misses your flight.
- As featured in:
As featured in:
So you've arrived at your destination and spent your first two hours on the ground watching a baggage carousel grow empty without ever coughing up your bags. This happens a lot. It's really annoying. Happily, there's someone to blame. That's the airline.
In every airport, there's a lost luggage counter where you can report your missing items. You’ll need to get a Property Irregularity Report (PIR) from that counter.
What does travel insurance cover regarding delayed luggage?
If you're luggage is delayed by more than 12 hours, our policies cover essential purchases (toothbrushes, deodorant, clean undies, etc.).
There are limits on the amount you can spend. So before you go shopping for a new wardrobe, check your policy carefully on the limits, conditions and exclusions which may apply before you buy.
If you need to make a claim, you'll also need to fill in all of the documentation required by the carrier and submit this with your receipts.
What's not covered
Delayed luggage once you're back home. You've now got access to your full wardrobe, so you shouldn't need anything from your bags. When you're shopping for essential purchases, think Walmart and the chemist, not high street fashion and designer labels.
Oh, and carry your prescribed medication and a spare prescription in your carry-on luggage. We don't cover a trip to the doctor for a new script or replacement meds.
Oh, and carry your medication and a spare prescription in your carry-on luggage. We may not cover a trip to the doctor for a new script or replacement meds unless these expenses are related to an existing medical condition we don’t cover.
This is only a summary of coverage and does not include the full terms, conditions, limitations and exclusions of the policy. You should read your Policy Document in full so you understand what is and isn’t covered. That way there won’t be any surprises if you need to use it. If you have any questions, please get in touch.
Items you can claim if your bags are delayed:
- T-shirt(s)
- Underwear
- Socks
- Toiletries
- Reasonable & necessary essential items (check your Policy Document for details)
Items that aren't covered if your bags are delayed:
- Designer jeans to replace your fisherman's pants
- A new ball gown for that special event
- Tailor made suit
- Leather jacket
- Other non-essential items you can live without for a few days
Baggage Delayed in Copenhagen.
I flew from Spain to Copenhagen via Brussels. When I arrived in Copenhagen my bag did not arrive with me. I made a claim with the airline and they said it would reach me in time before I fly out to Los Angeles. But my bag did not arrive in time. This claim is for delayed luggage over the period without clothing.
Kiwi in Copenhagen.
Travel Insurance Benefits: how we can take care of you
Trip Cancellation
Been working hard for your trip?
We'll work hard to protect it.
Trip Protection
- Have you died?
- Has one of your relos died?
- Has an earthquake damaged your home?
We’ve got your back.
Emergency Medical Expenses
Feeling fit and healthy? What if you get sick or injured?
Take the pain out of medical or dental costs.
Emergency Medical Insurance
- Need medicine?
- Accidentally injured?
- Suddenly sick?
We’ve got your back.
Emergency Medical Transportation
Know where the nearest hospital is?
Don’t stress, we’ll get you there quickly.
Evacuation and Repatriation
- Banged up overseas?
- Medivac needed home?
- You died overseas?
Help starts here.
Protect your gear
Love photography, filming or sport?
Cover your bags, tech or gear.
Protect your gear
- Damaged docs?
- Passport pilfered?
- Tech trashed?
Help starts here.
- Emergency Overseas Medical & Dental Expenses
- Emergency Medical Evacuation & Repatriation
- Trip Cancellation or Interruption
- 24-Hour Assistance Services
- Baggage
- And more (depending on your country of residence)
24/7 emergency assistance
Whether you need medical assistance or emergency evacuation, our teams are available 24 hours a day, 7 days a week, 365 days a year before and during your trip.
Are you in need of emergency assistance right now?
Contact the teamFAQ
Here are our most frequently asked questions about cover for delayed baggage. You can also find the answers to other questions in our Helpdesk or you can ask the customer service team.
-
What if I don’t have receipts?
You can still lodge a claim. However, the team might depreciate or be unable to process your claim.
-
What supporting documents do you need?
You’ll need a Property Irregularity Report (‘PIR’) from the carrier confirming the delay and any compensation they provided to you or offered to you, your receipts and a copy of your itinerary.
-
Is there an excess/co-pay/deductible?
Yes, there is a NZD $100 excess.
Travel Insurance for Medical Repatriation
When your illness or injury stops you in your tracks & you have to get home for treatment.
- As featured in:
As featured in:
When a condition is truly life-threatening and the local hospitals can't look after you, or if we decide you need to be bought home for further treatment, there's cover in World Nomads travel insurance policies to bring you home to recover. That can be anything from an air ambulance a private jet, hiring a doctor, a nurse, a pilot and a co-pilot, and flying you to a hospital where they can deal with your condition), to an upgrade.
How World Nomads travel insurance can get you home
If you’ve selected the policy for the activity you’re doing and we believe it’s medically necessary to bring you home for ongoing treatment, there’s cover in all of our policies for:
- Air Ambulance
- Sea Level Aircraft
- Helicopter
- Ground Ambulance
- Flight upgrade
- Flight upgrade + medical staff.
It's important to note that you need to contact our 24/7 Emergency Assistance Team before making any plans, regardless of what your treating doctor says. Our team are experts in this field, with the help of treating doctors the experienced members of the EA team can work out what's best for you... and, if you need to move, it can be prepaid so the money doesn't come out of your pocket.
What's not covered by World Nomads travel insurance
First up, if we can, we'll use your existing ticket home. Date changes, and upgrades are often the most effective way to do this. You won't be able to claim that flight. Likewise, if we buy you a new flight, you can't claim for your unused flight home either.
Travel insurance isn’t designed to cover everything. Common claims we see where there's no cover include:
- If you've had drugs, alcohol or you've been reckless
- If you've been acting illegally
- Any medical expenses once you're back home
- A joyflight after you've reached Base Camp.
- Jumping on a scooter without a helmet or correct licence.
- If you refuse repatriation, we will limit our cover for that condition to what it would have cost to come home. After that, your medical and related costs will be coming out of your own pocket.
For more information check out our article on medical transport and repatriation and read your policy carefully before you buy.
This is only a summary of coverage and does not include the full terms, conditions, limitations and exclusions of the policy. You should read your Policy Document in full so you understand what is and isn’t covered. That way there won’t be any surprises if you need to use it. If you have any questions, please get in touch.
How to get medical assistance.
It’s essential that you get in contact with our 24/7 Emergency Assistance Teams as soon as possible, so that our teams can support you from the time your fall sick of get injured until the time you get home.
So that our Emergency Assistance teams can assist you quickly, please be ready with the following:
- Your policy number
- A contact number for where you are now
- The nature of your problem
- Your location
My head bounced.
I went to the supermarket. When I got inside I was feeling strange, - stomach pain, light headed, clammy, loss of sight and part of hearing, went outside to get some air, thinking maybe my blood sugar was low. I went inside and got one of the clerks to get me a juice. I sat down on the ground because I was feeling weak. The guy brought me the juice I had some, stood up to pay then passed out. I don’t remember hitting the ground, but woke up to people around me and somebody on the phone to the ambulance. I didn’t want them to call but they said I hit my head pretty hard that it bounced off the ground.
Claim Paid: NZD $904
Travel Insurance Benefits: how we can take care of you
Trip Cancellation
Been working hard for your trip?
We'll work hard to protect it.
Trip Protection
- Have you died?
- Has one of your relos died?
- Has an earthquake damaged your home?
We’ve got your back.
Emergency Medical Expenses
Feeling fit and healthy? What if you get sick or injured?
Take the pain out of medical or dental costs.
Emergency Medical Insurance
- Need medicine?
- Accidentally injured?
- Suddenly sick?
We’ve got your back.
Emergency Medical Transportation
Know where the nearest hospital is?
Don’t stress, we’ll get you there quickly.
Evacuation and Repatriation
- Banged up overseas?
- Medivac needed home?
- You died overseas?
Help starts here.
Protect your gear
Love photography, filming or sport?
Cover your bags, tech or gear.
Protect your gear
- Damaged docs?
- Passport pilfered?
- Tech trashed?
Help starts here.
- Emergency Overseas Medical & Dental Expenses
- Emergency Medical Evacuation & Repatriation
- Trip Cancellation or Interruption
- 24-Hour Assistance Services
- Baggage
- And more (depending on your country of residence)
24/7 emergency assistance
Whether you need medical assistance or emergency evacuation, our teams are available 24 hours a day, 7 days a week, 365 days a year before and during your trip.
Are you in need of emergency assistance right now?
Contact the teamFAQ
Here are our most frequently asked questions. You can also find the answers to other questions in our Helpdesk or you can ask the customer service team.
-
Can my mum come and get me?
Yes, in some situations we can send your mum over to pick you up if you need mobility support. If you’re on any kind of administrative medication, then we might send you a nurse or doctor.
-
Can I choose the sex of my nurse or doctor?
You can ask and we'll see what we can do.
-
What if I'm on really heavy drugs as pain killers while I'm coming home? Will I be allowed to transit in all countries?
There are some countries which will not allow you to enter (even transit) with certain drugs and in these cases we will either reroute you or discuss with your treating doctor on alternate pain killers.
-
What happens I’m on life support?
That’s a really bad way to end your holiday, and we hope you never end on life support. But if you do, we will look at the best possible solution to either get you home, or get your family over there to say goodbye.
Travel Insurance for Death Overseas
Learn how travel insurance could help your family if you die overseas.
- As featured in:
As featured in:
For information relating to policies purchased prior to 18 May 2022, please check the Policy Document provided with your purchase. You can contact us if you need this sent to you again. For policies purchased on or from 18 May 2022 please see below.
It's not something anyone wants to talk about, but fatal accidents and illnesses do happen. For those worst case scenarios, your family will need help and support; emotional, logistical and financial.
Our Emergency Assistance Team can help your loved ones get you home – they're available 24/7 for help, they have the expertise to handle some aspects of international bureaucracy such as helping out with the paper work and working with relevant government departments and the policy can help with the associated costs.
The priority of your loved ones will be to bring you home; we’ll be there to help take away the added stress of navigating overseas laws, different languages and formalities.
What’s covered by travel insurance if you die overseas?
If you die overseas as the result of an accident or a sudden and unexpected illness, you may be covered for:
- Bringing your remains back to New Zealand.
- Local cremation or burial overseas.
- When necessary, reasonable and necessary travel and accomodation costs for your next of kin to travel with your remains.
We also have access to some of the New Zealand Government's MFAT services, so for countries where the local laws are complex, we can call on some additional support.
Note: In case of death, the death certificate and a medical report must be included with any claim.
What's not covered by travel insurance?
A lot of the exclusions to medical cover do also apply here, so take the time to read the policy. In the event of a fatal illness or injury, if we're not going to cover your medical expenses and you then pass away, there won't be any cover under this part of the policy either.
Some other events we do not cover are:
- Suicide.
- Deaths as a result of drugs or alcohol.
- Any illness or death arising from a metastatic or terminal prognosis that was made prior to the issue of the Certificate of Insurance.
- If an existing medical condition causes your death (unless otherwise stated in the policy).
- Any costs within your home country once your remains are returned to your next of kin.
This is only a summary of coverage and does not include the full terms, conditions, limitations and exclusions of the policy. You should read your Policy Document in full so you understand what is and isn’t covered. That way there won’t be any surprises if you need to use it. If you have any questions, please get in touch.
How your family or friend can get assistance if you die overseas.
It’s essential that your family or travel buddy get in contact with our Emergency Assistance team as soon as possible, so that our teams can support them from the time you die until your remains have returned home.
To help our Emergency Assistance teams assist them quickly, they'll need the following:
- Your policy number
- Your location
- As many details as possible about the circumstances surrounding your death
So, leave a copy of your policy with your family or friend, just in case they need to use it.
How we help.
Overseas deaths are the most heartbreaking cases to help with. No one is ready to deal with the sudden death of a close relative overseas, let alone having to deal with the complex organisation and unexpected high costs. The World Nomads Emergency Assistance team can coordinate a local burial or bringing home loved ones with trusted partners on the ground, and ensure that families and friends are supported throughout such a difficult time.
Operations Manager.
Travel Insurance Benefits: how we can take care of you
Trip Cancellation
Been working hard for your trip?
We'll work hard to protect it.
Trip Protection
- Have you died?
- Has one of your relos died?
- Has an earthquake damaged your home?
We’ve got your back.
Emergency Medical Expenses
Feeling fit and healthy? What if you get sick or injured?
Take the pain out of medical or dental costs.
Emergency Medical Insurance
- Need medicine?
- Accidentally injured?
- Suddenly sick?
We’ve got your back.
Emergency Medical Transportation
Know where the nearest hospital is?
Don’t stress, we’ll get you there quickly.
Evacuation and Repatriation
- Banged up overseas?
- Medivac needed home?
- You died overseas?
Help starts here.
Protect your gear
Love photography, filming or sport?
Cover your bags, tech or gear.
Protect your gear
- Damaged docs?
- Passport pilfered?
- Tech trashed?
Help starts here.
- Emergency Overseas Medical & Dental Expenses
- Emergency Medical Evacuation & Repatriation
- Trip Cancellation or Interruption
- 24-Hour Assistance Services
- Baggage
- And more (depending on your country of residence)
24/7 emergency assistance
Whether you need medical assistance or emergency evacuation, our teams are available 24 hours a day, 7 days a week, 365 days a year before and during your trip.
Are you in need of emergency assistance right now?
Contact the team