FAQ

Here are our most frequently asked questions about cover for Asia. You can also find the answers to other questions in our Help Center or you can ask the customer service team.

• Do Canadians need visas to travel in Asia?
  Visa requirements vary widely across Asia. Canadians can enter some countries visa-free for short stays, while others require a visa in advance or an e-visa. Always check the entry requirements for each destination before you travel.

• Which countries in Asia are visa-free for Canadians?
  Several popular destinations, including Japan, South Korea, Thailand and Malaysia, allow visa-free entry for Canadians for short stays. Requirements can change, so it’s important to confirm before departure.

• Is Asia safe for tourists?

  Asia is generally safe for visitors, but safety can vary by country and region. Petty theft can occur in busy areas, and some destinations may have higher risks related to political turmoil, traffic, poverty, weather or local conditions. Stay aware of your surroundings and follow Canadian government advice.

• Do I need travel insurance for Asia?

  Travel insurance isn’t mandatory, but it’s strongly recommended. Cover for accidents, medical emergencies, cancellations, delays and lost luggage can help protect you against unexpected costs. Whether you’re in a major city or off adventuring in a more remote location, it’s reassuring to know you can get the help you need – especially when it comes to an accident or sudden illness.

• What vaccinations do I need for Asia?
  Recommended vaccinations depend on where you’re travelling, but may include hepatitis A and B, typhoid and tetanus. Some destinations may also require or recommend additional vaccines. Speak with your doctor before you travel.

• Is it safe to drink tap water in Asia?
  In many parts of Asia, it’s best to avoid tap water. Stick to bottled or filtered water, avoid ice unless you’re sure it’s purified and take care with raw foods.

• How do I make a travel insurance claim?

  You can make a claim online 24/7. Have your documents and receipts handy to upload, and get started. If you get stuck, you can call us collect on +1 416 646 3723 or send an email to worldnomads@travelguard.com and we will assist you with your claim. 

• What do I do if I need emergency assistance?

  No matter where you are in the world, our 24/7 Emergency Assistance partners at Travel Guard are ready to help – 24 hours a day, every day of the year. Whether it’s a medical emergency, stolen gear, missing bags, or a natural disaster, they’re the first call to make. Need a translator? They can help with that too.

  When you call, you’ll be asked if you are experiencing a travel emergency. If you are having a medical emergency, you’ll be connected with Emergency Assistance right away. If your situation is not urgent and you are calling outside of normal business hours, you’ll be able to leave a message and be called back. 

  The contact information for medical emergency assistance is: 

  Phone: +1 866 878 0192 (toll-free from Canada and the Continental U.S.); or 

  Phone: +1 416 646 3723 (collect from anywhere else in the world) 

• What if my passport gets stolen in Asia?

  World Nomads travel insurance plans cover theft or damage of the following documents: 

  • Passports 
  • Driver’s licenses 
  • Birth certificates 
  • Travel visas 

  You can claim up to the maximum limit stated in the policy towards the replacement of your passport or one or more other travel documents mentioned above. 

FAQ

Here are our most frequently asked questions about cover for New Zealand. You can also find the answers to other questions in our Help Center or you can ask the customer service team.

• Do Canadians need a visa to visit New Zealand?

  Canadians don’t need a visa for short stays (up to 6 months), but you do need a New Zealand Electronic Travel Authority (NZeTA) before you travel. It’s quick to apply for online, and you may also need to pay a visitor levy. 

• Is New Zealand safe for tourists?

  New Zealand is considered a very safe destination, with low levels of violent crime. Petty theft can occur in cities and at popular tourist spots, so keep valuables secure and stay aware of your surroundings.

• What is the best time to visit New Zealand?
  December to February is summer and ideal for beaches and outdoor activities, while spring (September to November) and autumn (March to May) offer milder weather and fewer crowds. Winter (June to August) is best for skiing.

• Can I drive in New Zealand with a Canadian license?
  Yes, you can drive with a valid Canadian driver’s license for up to 12 months. Remember that driving is on the left-hand side of the road, and conditions can vary, especially in rural and mountainous areas.

• Is New Zealand expensive to travel to?
  New Zealand can be relatively expensive, particularly for accommodation and activities. Costs vary by region, but it’s worth budgeting realistically for transport, food and experiences – it soon adds up.

• Can I drink tap water in New Zealand?
  Yes, tap water in New Zealand is generally safe to drink and of high quality.

• What currency is used in New Zealand and can I use credit cards?
  New Zealand uses the New Zealand dollar (NZD). Credit and debit cards are widely accepted, though it’s useful to carry some cash for smaller purchases.

• Do I need travel insurance for New Zealand?

  Travel insurance isn’t mandatory, but it’s strongly recommended. Cover for accidents, medical emergencies, cancellations, delays and lost luggage can help protect you against unexpected costs. Whether you’re in a major city or off adventuring in a more remote location, it’s reassuring to know you can get the help you need – especially when it comes to an accident or sudden illness.

• How do I make a claim?

  You can make a claim online 24/7. Have your documents and receipts handy to upload, and get started. The claims process is usually quick and easy but if you get stuck you can call us collect on +1 416 646 3723 or send an email to worldnomads@travelguard.com and we will help you with your claim. 

• What do I do if I need emergency assistance?

  No matter where you are in the world, our 24/7 Emergency Assistance partners at Travel Guard are ready to help – 24 hours a day, every day of the year. Whether it’s a medical emergency, stolen gear, missing bags, or a natural disaster, they’re the first call to make. Need a translator? They can help with that too.

  When you call, you’ll be asked if you are experiencing a travel emergency. If you are having a medical emergency, you’ll be connected with Emergency Assistance right away. If your situation is not urgent and you are calling outside of normal business hours, you’ll be able to leave a message and be called back. 

  The contact information for medical emergency assistance is: 

  Phone: +1 866 878 0192 (toll-free from Canada and the Continental U.S.); or 

  Phone: +1 416 646 3723 (collect from anywhere else in the world) 

• What if my passport gets stolen in New Zealand?

  World Nomads travel insurance plans cover theft or damage of the following documents: 

  • Passports 
  • Driver’s licenses 
  • Birth certificates 
  • Travel visas 

  You can claim up to the maximum limit stated in the policy towards the replacement of your passport or one or more other travel documents mentioned above. 

FAQ

Here are our most frequently asked questions about cover for a trip to New Zealand. You can also find the answers to other questions in our Help Center or you can ask the customer service team.

• Do I need a visa to visit New Zealand?

  Visa requirements depend on your nationality. Many countries qualify for visa waiver programs allowing stays up to 90 days. Check New Zealand Immigration website for your specific requirements and apply well before travel.

• Will my health insurance cover me in New Zealand?
  Most international health insurance doesn't provide coverage in New Zealand or offers limited benefits. New Zealand's healthcare system requires payment from international visitors, making travel insurance for overseas medical emergencies something to consider.

• Does travel insurance cover stolen or lost luggage?
  Our policies may cover lost, stolen, or damaged luggage and personal belongings up to specified limits. Report theft to police immediately and obtain documentation. Keep receipts for valuable items to support claims.

• Can I buy travel insurance for New Zealand while travelling?

  You can buy a new policy or extend your coverage while already travelling, provided you're not currently making a claim. If you buy a policy while traveling, you'll have to wait up to 72 hours for full cover to apply.

FAQ

Here are our most frequently asked questions about cover for flexcations. You can also find the answers to other questions in our Help Center or you can ask the customer service team.

• Are flexcations covered under World Nomads Travel Insurance?

  Yes, flexcations for certain types of work are covered under both plans offered by World Nomads Travel Insurance. When you purchase your policy, you’ll need to list all of the activities that you plan to participate in while on your trip, including the type of work you will be doing. You won’t be able to add or remove activities after you make your purchase, so make sure you add them all at that time. If you aren’t sure if something is covered, we suggest you contact us to ask.

• Will travel insurance cover my laptop and other electronics that I use for work?

  Our plans are designed to provide coverage for your baggage and personal effects, including electronic devices and personal computers. Although our plans may provide cover for your personal electronics that you own and take with you on your trip, we will not cover your professional gear that is owned by someone other than yourself or used for professional purposes. 

• What types of incidents are covered while on a workcation?

  If your trip is delayed or interrupted due to an unforeseen event, you may be able to recover your unused, non-refundable, prepaid travel expenses (up to the policy limits), and this could include unused, prepaid, non-refundable tours that you paid for in advance. If you get hurt while on your workcation and require medical assistance, emergency medical coverage could come in handy in the case of an unexpected injury. You could also be covered for unplanned situations such as lost bags or Canadian government travel advisories warning travellers not to travel to a destination on your itinerary.

• Can I get coverage after my trip starts?

  Yes. If your trip has already started, World Nomads can still offer you coverage. You can buy a plan online anytime, from almost anywhere in the world. If you buy a plan after departing from your home province, you won’t be covered for any loss or expense related to any injury or sickness that occurs in the 48-hour period after your departure date.

• Does World Nomads offer travel insurance for overseas flexcations?

  Yes, some of the best places to take a flexcation are outside of Canada and World Nomads doesn’t want to limit your fun. For example, if you have travel insurance for France, you could have the opportunity to be a digital nomad in Paris. If you have travel insurance for Japan, you could work remotely and spend your free time skiing in the Japanese Alps. When you get a quote for flexcation travel insurance, you’ll need to input where you’ll be travelling.

• Does travel insurance cover routine healthcare when I’m working remotely in another country?

  World Nomads plans include emergency medical insurance coverage in the event you suffer a medical emergency while on your trip. Travel insurance won’t pay for any routine or preventative medical or dental care, such as allergy medications or routine check-ups. If you have an unexpected medical emergency though, World Nomads Travel Insurance may help with things such as hospital stays, prescription medications, and x-rays. Travel insurance is designed to cover losses from unforeseen and emergency circumstances only, and you must be covered under your Government Health Insurance Plan (GHIP) for the full duration of your policy to be eligible for maximum emergency medical benefits. If you aren’t, emergency medical benefits will be limited to $40,000 CAD for the full duration of your trip. 

• What should I do if I get hurt while I’m on a workcation?

  You can contact the 24/7 Emergency Assistance team and they can help direct you to nearby medical facilities. They can also translate for you if you’re travelling outside Canada and your medical team doesn’t speak English or French. Make sure you keep all documentation including doctor reports, invoices, etc. You’ll need those things if you plan to make a claim.

• Does World Nomads Travel Insurance cover other activities during my trip?

  Yes, you could be covered for more than 250 sports, activities and experiences. We know you’ll be doing more than working and studying, and that’s what makes it fun to be a digital nomad. Things like hiking, camping, and biking could all be covered. When you purchase your policy, you’ll need to list all of the activities that you plan to participate in while on your trip. You won’t be able to add or remove activities after you make your purchase, so make sure you add them all at that time. If you’re participating in an activity and not sure if it’s covered, you can contact us and ask.

• Do I get my money back if I cancel a trip?

  Trip cancellation coverage is offered on all four plans offered by World Nomads, and you could be reimbursed for pre-paid, unused, non-refundable expenses like flights, tours and accommodations if your trip is cancelled for a covered reason. If you want ultimate flexibility to simply change your mind about your trip, you may be able to get optional ‘cancel for any reason’ coverage as well. 

• What happens if my bags are delayed?

  If your checked-in bags are delayed more than 12 hours on the way to your destination, your plan could reimburse you for the cost (up to the policy limits) of essential items like toiletries and a change of clothes until you and your bag are reunited.

FAQ

Here are our most frequently asked questions about cover for vacation rentals. You can also find the answers to other questions in our Help Center or you can ask the customer service team.

• Is staying in a vacation rental covered under World Nomads Travel Insurance?

  Yes, you can cover your prepaid, non-refundable, commercial vacation rental under both plans offered by World Nomads Travel Insurance. There are also 250+ sports, activities and experiences that may be covered.

  When you purchase your policy, you’ll need to list all of the activities that you plan to participate in while on your trip. You won’t be able to add or remove activities after you make your purchase, so make sure you add them all at that time.  Costs may vary depending on the additional activities you list. If you aren’t sure if something is covered, we suggest you contact us to ask.

• What types of incidents are covered while staying in a vacation rental?

  If your trip is delayed or interrupted due to an unforeseen event, you may be able to recover your non-refundable, prepaid travel expenses (up to the policy limits), and this could include unused, prepaid, non-refundable accommodations that you paid for in advance. If you get hurt while staying in a vacation rental and require medical assistance, emergency medical coverage could come in handy in the case of an unexpected injury. You could also be covered for unplanned situations such as lost bags or Canadian government travel advisories advising travellers not to travel to a destination on your itinerary.

• Can I get coverage after my trip starts?

  Yes. If your trip has already started, World Nomads can still offer you coverage. You can buy a plan online anytime, from anywhere in the world. If you buy a plan after departing from your home province, you won’t be covered for any loss or expense related to any injury or sickness that occurs in the 48-hour period after your departure date.

• Does World Nomads offer travel insurance for trips staying in vacation rentals overseas?

  Yes, some of the best vacation rentals are outside of Canada and World Nomads doesn’t want to limit your fun. For example, if you have travel insurance for Italy, you could have the opportunity to stay in a rustic villa in a vineyard. When you get a quote for travel insurance for trips when staying in a vacation rental, you’ll need to input where you’ll be travelling.

• What should I do if I get hurt while I’m at a vacation rental?

  You can contact the 24/7 Emergency Assistance team and they can help direct you to nearby medical facilities. They can also translate for you if you’re travelling outside Canada and your medical team doesn’t speak English or French. Make sure you keep all documentation including doctor reports, invoices, etc. You’ll need those things if you plan to make a claim.

• Does World Nomads Travel Insurance cover other activities during my trip?

  Yes, you could be covered for more than 250+ sports, activities and experiences. Things like hiking, biking, and swimming could all be covered. When you purchase your policy, you’ll need to list all of the activities that you plan to participate in while on your trip. You won’t be able to add or remove activities after you make your purchase, so make sure you add them all at that time. If you’re participating in an activity and not sure if it’s covered, you can contact us and ask.

• Do I get my money back if I cancel a trip?

  Trip cancellation coverage is available on all four plans offered by World Nomads, and you could be reimbursed for pre-paid, unused, non-refundable expenses like flights, tours and vacation rentals if your trip is cancelled for a covered reason. If you want ultimate flexibility to simply change your mind about your trip, you may be able to get optional ‘cancel for any reason’ coverage as well. 

• What happens if my bags are delayed?

  If your checked-in bags are delayed more than 12 hours on the way to your destination, your plan could reimburse you for the cost of (up to the policy limits) essential items like toiletries and a change of clothes until you and your bag are reunited.

FAQ

Here are our most frequently asked questions about cover for horse riding. You can also find the answers to other questions in our Help Center or you can ask the customer service team.

• Is horseback riding covered under World Nomads Travel Insurance?

  Yes, basic horseback riding tours are covered can be covered under all four plans offered by World Nomads Travel Insurance, but make sure you list this as an activity you’ll be participating in when you purchase your policy. Leisure, social, non-competitive horseback riding is considered a Level 1 activity and is automatically covered, but you’ll still need to list this as an activity when you purchase your policy. However, you will need to pay an additional premium to be covered for any Level 2 activities and Level 3 activities such as equestrian, dressage, show jumping, eventing or bareback riding. If you are doing something beyond a basic equestrian activity, we suggest you contact us to find out what is covered.

• What types of incidents are covered while horseback riding abroad?

  If your trip is delayed or interrupted due to an unforeseen event, you may be able to recover your nonrefundable, unused, prepaid travel expenses (up to the policy limits), and this could include unused, pre-paid, non-refundable horseback riding tours that you paid for in advance. If you fall off of your horse or you’re at the wrong end of a feisty hoof and you require emergency medical assistance, emergency medical coverage could come in handy in the case of an unexpected injury. You could also be covered for unplanned situations such as lost bags or Canadian government advisories advising travellers not to travel to a destination on your itinerary.

• Can I get coverage after my trip starts?

  Yes. If your trip has already started, World Nomads can still offer you coverage. You can buy a plan online anytime, from almost anywhere in the world. If you buy a plan after departing from your home province, you won’t be covered for any loss or expense related to any injury or sickness that occurs in the 48-hour period after your departure date. Your departure date will be 12:01am local time on the date that you are originally scheduled to start your trip as shown on your policy certificate.

• What kind of horseback riding activities are covered by World Nomads Travel Insurance?

  Basic horseback riding tours are covered under all four plans offered by World Nomads Travel Insurance but make sure you list this as an activity you’ll be participating in when you purchase your policy. Leisure, social and non-competitive horseback riding is considered a Level 1 activity and is automatically covered, but you’ll still need to be listed when you purchase your policy. However, you will need to pay an additional premium to be covered for Level 2 activities and Level 3 activities, such as bareback, equestrian, dressage, show jumping, and eventing. If you are doing something beyond a basic equestrian activity, we suggest you contact us to find out what is covered.

• What should I do if I get hurt while horseback riding?

  You can contact the 24/7 Emergency Assistance team and they can help direct you to nearby medical facilities. They can also translate for you if you’re travelling outside Canada and your medical team doesn’t speak English. Make sure you keep all documentation including doctor reports, invoices, etc. You’ll need those things if you plan to make a claim.

• Does World Nomads Travel Insurance cover other activities during my trip?

  Yes, you could be covered for more than 250 other sports, activities and experiences. Things like hiking, biking, rock climbing, and camping could all be covered. When you purchase your policy, you’ll need to list all of the other activities that you plan to participate in while on your trip. You won’t be able to add or remove activities after you make your purchase, so make sure you add them all at that time. If you’re participating in an activity and not sure if it’s covered, you can contact us and ask.

• Do I get my money back if I cancel a trip?

  Trip cancellation coverage is offered with all four plans offered by World Nomads, and you could be reimbursed for pre-paid, unused, non-refundable expenses like flights, horseback riding tours and accommodations if your trip is cancelled for a covered reason. If you want ultimate flexibility to simply change your mind about your trip, you may be able to get optional ‘cancel for any reason’ coverage as well. 

• What happens if my bags are delayed?

  If your checked-in bags are delayed more than 12 hours on the way to your destination, your plan could reimburse you for the cost of (up to the policy limits) essential items like toiletries and a change of clothes until you and your bag are reunited.