Before your trip, check the latest government advice for any travel alerts for your destination.

What can the emergency assistance team help with?

Our Emergency Assistance Team is available 24 hours a day, 7 days a week, 365 days a year. The Emergency Assistance team is here to help you obtain the care and attention you need in case of an emergency while traveling. They can help with:

  • Locating the nearest medical facilities
  • Arranging medical transport
  • Arranging medical evacuation, if required
  • Setting up payments to medical facilities
  • Locating the nearest embassies and consulates
  • Liaising with your family back home

In the event of an emergency, call the local emergency authorities first to receive immediate assistance, and then contact our Emergency Assistance team to discuss your situation.

Who do I call if I need help?

You can contact the Emergency Assistance team on:

  • Phone: +353 21 237 8009 or +353 21 237 8003 (Call via an operator reverse charges. Not toll-free. Call costs are claimable.)
  • Phone: +61 28263 0470 (Call via an operator reverse charges. Not toll-free. Call costs are claimable.)
  • Email:

What information should I have ready when I call?

So that our Emergency Assistance teams can help you quickly, have the following ready:

  • Your policy number
  • A contact number for where you are now
  • The nature of your problem
  • Your location
  • Prescribed medication (if any)

What if I need help, but it’s not an emergency?

Our customer services team and the claims team communicate in English – you can find their contact details here.

Need more information?

For more information about what to do in an emergency, check out our guides on:

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Our contact details

We’re here to help if you have a question about travel insurance. We’re available:

  • Monday to Friday 9:00am - 5:00pm (UTC/UTC+1)

Contact us


For policies purchase on or after 2 December 2018:

+353 21 237 8007


For policies purchased before 2 December 2018:

+61 2 8256 1542