Travel Insurance Credit
World Nomads is offering eligible travellers a travel insurance credit on unused policies due to COVID-19 travel restrictions.
This is for eligible World Nomads customers excluding residents of USA, Canada, Brazil, China or the Philippines. Please select your Country of Residence to view the terms applicable to you.
World Nomads recognizes that the coronavirus (COVID-19) pandemic is an extraordinary circumstance that has affected many travellers around the world.
To help, we are offering eligible travellers a travel insurance credit if you have been affected by coronavirus (COVID-19) travel bans.
How to apply for a travel insurance credit
If your trip has been put on hold and you can’t travel due to the current government travel bans and haven’t and don’t plan to use your policy, then you can apply for a travel insurance credit by 31 March 2021.
To apply*, please fill in this credit request form. Eligible customers will be sent a confirmation of their credit.
* If you’ve already been in touch with us, you don’t have to reapply!
Credit offer redemption
Eligible customers who have received written confirmation of their offer of credit, can redeem this credit by purchasing a new policy and contacting us before 31 March 2023 to receive a refund on the original unused policy.
Terms of credit
Customers, with departure dates up to and including 31 March 2021 must apply for a credit offer by 31 March 2021. We will confirm your offer of credit in writing, once approved.
Who is eligible:
This credit offer is available for eligible European Economic Area (EEA) resident customers with an unused policy who cannot travel due to COVID-19 and the subsequent Australian and New Zealand Government travel restrictions.
Who is not eligible:
- Policy holders who are residents of USA, Canada, Brazil, China or the Philippines.
- The credit offer cannot be redeemed if you use the original policy in any way, such as:
- you have travelled or intend to travel on this policy;
- a claim is submitted or you want to exercise any other right under the policy;
- the policy is cancelled before the credit is redeemed.
Redemption:
- To redeem a travel insurance credit, travellers must purchase a new travel insurance policy, subject to the eligibility requirements and terms of the PDS (and any SPDS) in Australia, Policy Documents in the USA, or the policy wording in New Zealand, United Kingdom, Ireland, Europe and other countries where World Nomads offers travel insurance (except Canada, Brazil, China or the Philippines) active at the date the new policy is purchased, and request a refund for the original unused policy no later than 31 March 2023.
- Travel insurance credit is redeemed by refunding the original value of the policy after a new policy is purchased. It cannot be redeemed at the time of the new policy purchase or before;
- At least one insured traveller from the original unused policy needs to be listed on the new policy;
- Credit must be redeemed by 31 March 2023. For all other eligible residents, travel does not have to commence before this date.
Other important information:
- This offer of credit is not transferrable;
- Credit is applicable to the purchase of travel insurance which, in Australia and New Zealand is managed by nib Travel Services (Australia) Pty Limited; in Europe nib Travel Services Europe Limited, trading as nib Travel Services and World Nomads; and in all other countries (except Canada, Brazil, China or the Philippines) nib Travel Services Limited on behalf of the underwriter.
- All insurance is subject to eligibility rules and policy terms and conditions made available at the time of booking. Rates and plans may change without notice. Any premium difference between any new policy and the original policy is payable by you at the time of purchase;
- We reserve the right to cancel the credit and any associated purchase without compensation if you do not comply with these terms and conditions.
Travel Insurance Credit
World Nomads is offering eligible travellers a travel insurance credit on unused policies due to COVID-19 travel restrictions.
This is for eligible World Nomads customers excluding residents of USA, Canada, Brazil, China or the Philippines. Please select your Country of Residence to view the terms applicable to you.
World Nomads recognizes that the coronavirus (COVID-19) pandemic is an extraordinary circumstance that has affected many travelers around the world.
To help, we are offering eligible travelers a travel insurance credit if you have been affected by coronavirus (COVID-19) travel bans.
How to apply for a travel insurance credit
If your trip has been put on hold and you can’t travel due to the current government travel bans and haven’t and don’t plan to use your policy, then you can apply for a travel insurance credit by 31 March 2021.
To apply*, please fill in this credit request form. Eligible customers will be sent a confirmation of their credit.
* If you’ve already been in touch with us, you don’t have to reapply!
Credit offer redemption
Eligible customers who have received written confirmation of their offer of credit, can redeem this credit by purchasing a new policy and contacting us before 31 March 2023 to receive a refund on the original unused policy.
Terms of credit
Customers, with departure dates up to and including 31 March 2021 must apply for a credit offer by 31 March 2021. We will confirm your offer of credit in writing, once approved.
Who is eligible:
This credit offer is available to eligible customers from the Australia, New Zealand, United Kingdom, Ireland, Europe and other countries, where World Nomads offers travel insurance (except USA, Canada, Brazil, China or the Philippines), with an unused policy who cannot travel due to Coronavirus (COVID-19) and the subsequent Government travel restrictions.
Who is not eligible:
- The credit offer cannot be redeemed if you use the original policy in any way, such as:
- you have traveled or intend to travel on this policy;
- a claim is submitted or you want to exercise any other right under the policy;
- the policy is cancelled before the credit is redeemed.
- Policy holders who are residents of USA, Canada, Brazil, China or the Philippines.
Redemption:
- To redeem a travel insurance credit, travelers must purchase a new travel insurance policy, subject to the eligibility requirements and terms of the PDS (and any SPDS) in Australia, Policy Documents in the USA, or the policy wording in New Zealand, United Kingdom, Ireland, Europe and other countries where World Nomads offers travel insurance (except Canada, Brazil, China or the Philippines) active at the date the new policy is purchased, and request a refund for the original unused policy no later than 31 March 2023.
- Travel insurance credit is redeemed by refunding the original value of the policy after a new policy is purchased. It cannot be redeemed at the time of the new policy purchase or before;
- At least one insured traveler from the original unused policy needs to be listed on the new policy;
- Credit must be redeemed by 31 March 2023. For all other eligible residents, travel does not have to commence before this date.
Other important information:
- This offer of credit is not transferrable;
- Credit is applicable to the purchase of travel insurance which, in Australia and New Zealand is managed by nib Travel Services (Australia) Pty Limited; in Europe nib Travel Services Europe Limited trading as nib Travel Services; and in all other countries (except Canada, Brazil, China or the Philippines) nib Travel Services Limited on behalf of the underwriter.
- All insurance is subject to eligibility rules and policy terms and conditions made available at the time of booking. Rates and plans may change without notice. Any premium difference between any new policy and the original policy is payable by you at the time of purchase;
- We reserve the right to cancel the credit and any associated purchase without compensation if you do not comply with these terms and conditions.
Travel Insurance Credit
World Nomads is offering eligible travellers a travel insurance credit on unused policies due to COVID-19 travel restrictions.
This is for eligible World Nomads United Kingdom and Irish customers.
World Nomads recognizes that the coronavirus (COVID-19) pandemic is an extraordinary circumstance that has affected many travelers around the world.
To help, we are offering eligible travelers a travel insurance credit if you have been affected by coronavirus (COVID-19) travel bans.
How to apply for a travel insurance credit
If your trip has been put on hold and you can’t travel due to the current government travel bans and haven’t and don’t plan to use your policy, then you can apply for a travel insurance credit by 31 March 2021.
To apply*, please fill in this credit request form. Eligible customers will be sent a confirmation of their credit.
* If you’ve already been in touch with us, you don’t have to reapply!
Credit offer redemption
Eligible customers who have received written confirmation of their offer of credit, can redeem this credit by purchasing a new policy and contacting us before 31 March 2023 to receive a refund on the original unused policy.
Terms of credit
Customers, with departure dates up to and including 31 March 2021 must apply for a credit offer by 31 March 2021. We will confirm your offer of credit in writing, once approved.
Who is eligible:
This credit offer is available for to eligible UK and Irish resident customers with an unused policy who cannot travel due to COVID-19 and the subsequent Australian and New Zealand Government travel restrictions.
Who is not eligible:
- Policy holders who are residents of USA, Canada, Brazil, China or the Philippines.
- The credit offer cannot be redeemed if you use the original policy in any way, such as:
- you have traveled or intend to travel on this policy;
- a claim is submitted or you want to exercise any other right under the policy;
- the policy is cancelled before the credit is redeemed.
Redemption:
- To redeem a travel insurance credit, travelers must purchase a new travel insurance policy, subject to the eligibility requirements and terms of the PDS (and any SPDS) in Australia, Policy Documents in the USA, or the policy wording in New Zealand, United Kingdom, Ireland, Europe and other countries where World Nomads offers travel insurance (except Canada, Brazil, China or the Philippines) active at the date the new policy is purchased, and request a refund for the original unused policy no later than 31 March 2023.
- Travel insurance credit is redeemed by refunding the original value of the policy after a new policy is purchased. It cannot be redeemed at the time of the new policy purchase or before;
- At least one insured traveler from the original unused policy needs to be listed on the new policy;
- Credit must be redeemed by 31 March 2023. For all other eligible residents, travel does not have to commence before this date.
Other important information:
- This offer of credit is not transferrable;
- Credit is applicable to the purchase of travel insurance which, in Australia and New Zealand is managed by nib Travel Services (Australia) Pty Limited; in Europe nib Travel Services Europe Limited trading as nib Travel Services; and in all other countries (except Canada, Brazil, China or the Philippines) nib Travel Services Limited on behalf of the underwriter.
- All insurance is subject to eligibility rules and policy terms and conditions made available at the time of booking. Rates and plans may change without notice. Any premium difference between any new policy and the original policy is payable by you at the time of purchase;
- We reserve the right to cancel the credit and any associated purchase without compensation if you do not comply with these terms and conditions.
Travel Insurance Credit
World Nomads is offering eligible Australian and New Zealand travellers a travel insurance credit on unused policies due to COVID-19 travel restrictions.
This is for eligible World Nomads customers excluding residents of the US, Canada, Brazil, China and the Philipines.
World Nomads recognises that the coronavirus (COVID-19) pandemic is an extraordinary circumstance that has affected many travellers around the world.
To help, we are offering eligible Australian and New Zealand resident travellers a travel insurance credit if you have been affected by coronavirus (COVID-19) travel bans.
If your trip has been put on hold and you can’t travel due to the current government travel bans and haven’t and don’t plan to use your policy, then you can apply for a travel insurance credit.
Credit offer redemption
Eligible customers who have received written confirmation of their offer of credit, can redeem this credit by purchasing a new policy and contacting us before June 30, 2021 to receive a refund on the original unused policy.
Terms of credit
- Customers, with departure dates up to and including September 30, 2020 must apply for a credit offer by September 30, 2020. We will confirm your offer of credit in writing, once approved.
-
This credit offer is available for to eligible Australian and New Zealand resident customers with an unused policy who cannot travel due to COVID-19 and the subsequent Australian and New Zealand Government travel restrictions.
- The credit offer cannot be redeemed if you use the original policy in any way, such as:
- you have travelled or intend to travel on this policy;
- a claim is submitted or you want to exercise any other right under the policy;
- the policy is cancelled before the credit is redeemed.
- Policy holders who are not residents of Australia or New Zealand.
- To redeem a travel insurance credit, travellers must purchase a new travel insurance policy, subject to the eligibility requirements and terms of the PDS (and any SPDS) in Australia or the policy wording in New Zealand active at the date the new policy is purchased, and request a refund for the original unused policy no later than June 30, 2021.
- Travel insurance credit is redeemed by refunding the original value of the policy after a new policy is purchased. It cannot be redeemed at the time of the new policy purchase or before;
- At least one insured traveller from the original unused policy needs to be listed on the new policy;
- Credit must be redeemed by June 30, 2021. Travel does not have to commence before this date;
- This offer of credit is not transferrable;
- Credit is applicable to the purchase of travel insurance which is managed by nib Travel Services (Australia) Pty Limited on behalf of the underwriter.
- All insurance is subject to eligibility rules and policy terms and conditions made available at the time of booking. Rates and plans may change without notice. Any premium difference between any new policy and the original policy is payable by you at the time of purchase;
- We reserve the right to cancel the credit and any associated purchase without compensation if you do not comply with these terms and conditions.
Travel Insurance Credit
World Nomads is offering eligible Australian travellers a travel insurance credit on unused policies due to COVID-19 travel restrictions.
This is for eligible World Nomads New Zealand customers.
World Nomads recognizes that the coronavirus (COVID-19) pandemic is an extraordinary circumstance that has affected many travelers around the world.
To help, we are offering eligible travelers a travel insurance credit if you have been affected by coronavirus (COVID-19) travel bans.
How to apply for a travel insurance credit
If your trip has been put on hold and you can’t travel due to the current government travel bans and haven’t and don’t plan to use your policy, then you can apply for a travel insurance credit by 31 March 2021.
To apply*, please fill in this credit request form. Eligible customers will be sent a confirmation of their credit.
* If you’ve already been in touch with us, you don’t have to reapply!
Credit offer redemption
Eligible customers who have received written confirmation of their offer of credit, can redeem this credit by purchasing a new policy and contacting us before 31 March 2022 to receive a refund on the original unused policy.
Terms of credit
Customers, with departure dates up to and including 31 March 2021 must apply for a credit offer by 31 March 2021. We will confirm your offer of credit in writing, once approved.
Who is eligible:
This credit offer is available for to eligible Australian and New Zealand resident customers with an unused policy who cannot travel due to COVID-19 and the subsequent Australian and New Zealand Government travel restrictions.
Who is not eligible:
- Policy holders who are residents of USA, Canada, Brazil, China or the Philippines.
- The credit offer cannot be redeemed if you use the original policy in any way, such as:
- you have traveled or intend to travel on this policy;
- a claim is submitted or you want to exercise any other right under the policy;
- the policy is cancelled before the credit is redeemed.
Redemption:
- To redeem a travel insurance credit, travelers must purchase a new travel insurance policy, subject to the eligibility requirements and terms of the PDS (and any SPDS) in Australia, Policy Documents in the USA, or the policy wording in New Zealand, United Kingdom, Ireland, Europe and other countries where World Nomads offers travel insurance (except Canada, Brazil, China or the Philippines) active at the date the new policy is purchased, and request a refund for the original unused policy no later than 31 March 2022.
- Travel insurance credit is redeemed by refunding the original value of the policy after a new policy is purchased. It cannot be redeemed at the time of the new policy purchase or before;
- At least one insured traveler from the original unused policy needs to be listed on the new policy;
- Credit must be redeemed by 31 March 2022. For all other eligible residents, travel does not have to commence before this date.
Other important information:
- This offer of credit is not transferrable;
- Credit is applicable to the purchase of travel insurance which, in Australia and New Zealand is managed by nib Travel Services (Australia) Pty Limited; in Europe nib Travel Services Europe Limited trading as nib Travel Services; and in all other countries (except Canada, Brazil, China or the Philippines) nib Travel Services Limited on behalf of the underwriter.
- All insurance is subject to eligibility rules and policy terms and conditions made available at the time of booking. Rates and plans may change without notice. Any premium difference between any new policy and the original policy is payable by you at the time of purchase;
- We reserve the right to cancel the credit and any associated purchase without compensation if you do not comply with these terms and conditions.
Travel Insurance Credit
World Nomads is offering eligible travellers a travel insurance credit on unused policies due to COVID-19 travel restrictions.
This is for eligible World Nomads customers excluding residents of USA, Canada, Brazil, China or the Philippines. Please select your Country of Residence to view the terms applicable to you.
World Nomads recognizes that the coronavirus (COVID-19) pandemic is an extraordinary circumstance that has affected many travelers around the world.
To help, we are offering eligible travelers a travel insurance credit if you have been affected by coronavirus (COVID-19) travel bans. In addition, eligible travelers have the option to cancel their policy outside the cooling-off period and obtain a refund. You can request a refund here.
How to apply for a travel insurance credit
If your trip has been put on hold and you can’t travel due to the current government travel bans and haven’t and don’t plan to use your policy, then you can apply for a travel insurance credit by 31 March 2021.
To apply*, please fill in this credit request form. Eligible customers will be sent a confirmation of their credit.
* If you’ve already been in touch with us, you don’t have to reapply!
Credit offer redemption
Eligible customers who have received written confirmation of their offer of credit, can redeem this credit by purchasing a new policy and contacting us before 31 March 2023 to receive a refund on the original unused policy.
Terms of credit
Customers, with departure dates up to and including 31 March 2021 must apply for a credit offer by 31 March 2021. We will confirm your offer of credit in writing, once approved.
Who is eligible:
This credit offer is available to eligible customers from the Australia, New Zealand, United Kingdom, Ireland, Europe and other countries, where World Nomads offers travel insurance (except USA, Canada, Brazil, China or the Philippines), with an unused policy who cannot travel due to Coronavirus (COVID-19) and the subsequent Government travel restrictions.
Who is not eligible:
- The credit offer cannot be redeemed if you use the original policy in any way, such as:
- you have traveled or intend to travel on this policy;
- a claim is submitted or you want to exercise any other right under the policy;
- the policy is cancelled before the credit is redeemed.
- Policy holders who are residents of USA, Canada, Brazil, China or the Philippines.
Redemption:
- To redeem a travel insurance credit, travelers must purchase a new travel insurance policy, subject to the eligibility requirements and terms of the PDS (and any SPDS) in Australia, Policy Documents in the USA, or the policy wording in New Zealand, United Kingdom, Ireland, Europe and other countries where World Nomads offers travel insurance (except Canada, Brazil, China or the Philippines) active at the date the new policy is purchased, and request a refund for the original unused policy no later than 31 March 2023.
- Travel insurance credit is redeemed by refunding the original value of the policy after a new policy is purchased. It cannot be redeemed at the time of the new policy purchase or before;
- At least one insured traveler from the original unused policy needs to be listed on the new policy;
- Credit must be redeemed by 31 March 2023. For all other eligible residents, travel does not have to commence before this date.
Other important information:
- This offer of credit is not transferrable;
- Credit is applicable to the purchase of travel insurance which, in Australia and New Zealand is managed by nib Travel Services (Australia) Pty Limited; in Europe nib Travel Services Europe Limited trading as nib Travel Services; and in all other countries (except Canada, Brazil, China or the Philippines) nib Travel Services Limited on behalf of the underwriter.
- All insurance is subject to eligibility rules and policy terms and conditions made available at the time of booking. Rates and plans may change without notice. Any premium difference between any new policy and the original policy is payable by you at the time of purchase;
- We reserve the right to cancel the credit and any associated purchase without compensation if you do not comply with these terms and conditions.
Travel Insurance Credit
World Nomads is offering eligible travellers a travel insurance credit on unused policies due to COVID-19 travel restrictions - this is not available for Canadian residents.
This offer is not available for residents of Canada. For more options, please contact us
Travel Insurance Credit
World Nomads is offering eligible travelers a travel insurance credit on unused policies due to COVID-19 travel restrictions.
This is for eligible World Nomads customers excluding residents of USA, Canada, Brazil, China or the Philippines. Please select your Country of Residence to view the terms applicable to you.
World Nomads recognizes that the coronavirus (COVID-19) pandemic is an extraordinary circumstance that has affected many travelers around the world.
To help, we are offering eligible travelers a travel insurance credit if you have been affected by coronavirus (COVID-19) travel bans. In addition, eligible travelers have the option to cancel their policy outside the cooling-off period and obtain a refund. You can request a refund here.
How to apply for a travel insurance credit
If your trip has been put on hold and you can’t travel due to the current government travel bans and haven’t and don’t plan to use your policy, then you can apply for a travel insurance credit by 31 March 2021.
To apply*, please fill in this credit request form. Eligible customers will be sent a confirmation of their credit.
* If you’ve already been in touch with us, you don’t have to reapply!
Credit offer redemption
Eligible customers who have received written confirmation of their offer of credit, can redeem this credit by purchasing a new policy and contacting us before 31 March 2023 to receive a refund on the original unused policy.
Terms of credit
Customers, with departure dates up to and including 31 March 2021 must apply for a credit offer by 31 March 2021. We will confirm your offer of credit in writing, once approved.
Who is eligible:
This credit offer is available to eligible customers from the Australia, New Zealand, United Kingdom, Ireland, Europe and other countries, where World Nomads offers travel insurance (except USA, Canada, Brazil, China or the Philippines), with an unused policy who cannot travel due to Coronavirus (COVID-19) and the subsequent Government travel restrictions.
Who is not eligible:
- The credit offer cannot be redeemed if you use the original policy in any way, such as:
- you have traveled or intend to travel on this policy;
- a claim is submitted or you want to exercise any other right under the policy;
- the policy is cancelled before the credit is redeemed.
- Policy holders who are residents of USA, Canada, Brazil, China or the Philippines.
Redemption:
- To redeem a travel insurance credit, travelers must purchase a new travel insurance policy, subject to the eligibility requirements and terms of the PDS (and any SPDS) in Australia, Policy Documents in the USA, or the policy wording in New Zealand, United Kingdom, Ireland, Europe and other countries where World Nomads offers travel insurance (except Canada, Brazil, China or the Philippines) active at the date the new policy is purchased, and request a refund for the original unused policy no later than 31 March 2023.
- Travel insurance credit is redeemed by refunding the original value of the policy after a new policy is purchased. It cannot be redeemed at the time of the new policy purchase or before;
- At least one insured traveler from the original unused policy needs to be listed on the new policy;
- Credit must be redeemed by 31 March 2023. For all other eligible residents, travel does not have to commence before this date.
Other important information:
- This offer of credit is not transferrable;
- Credit is applicable to the purchase of travel insurance which, in Australia and New Zealand is managed by nib Travel Services (Australia) Pty Limited; in Europe nib Travel Services Europe Limited trading as nib Travel Services; and in all other countries (except Canada, Brazil, China or the Philippines) nib Travel Services Limited on behalf of the underwriter.
- All insurance is subject to eligibility rules and policy terms and conditions made available at the time of booking. Rates and plans may change without notice. Any premium difference between any new policy and the original policy is payable by you at the time of purchase;
- We reserve the right to cancel the credit and any associated purchase without compensation if you do not comply with these terms and conditions.
Does Travel Insurance Cover Dental?
Learn how travel insurance may cover emergency dental treatment abroad.
- As featured in:
As featured in:
Broken or chipped teeth can happen at any time. It can be seeded bread in Berlin, olives in Athens or dried fish in Krasnodar. If pain suddenly strikes, World Nomads travel insurance can cover the emergency dental treatment you need to get relief so you can keep traveling.
What does travel insurance cover for overseas dental?
If you have to see a dentist while traveling for the immediate relief of sudden pain to healthy, natural teeth you can be covered if:
- You get an unexpected infection.
- You've broken your tooth.
- You injure your mouth or jaw in an accident.
- Your pre-existing condition leads to a clinical emergency.
Not all of our policies are the same. Limits, terms and conditions of cover vary depending on the policy you buy and your past dental history.
What’s not covered
Travel insurance isn’t designed to cover everything. Terms, conditions and exclusions apply, so be sure to read your full policy wording to avoid surprises. Here are the main things that aren't covered:
- General check-ups.
- Getting your teeth straightened in Thailand.
- New teeth or fillings following pain relieving treatment.
- Major dental work, such as crowns, dentures, bridges and implants.
- If you've bought a policy after the pain has set in.
- Non-emergency treatment that can wait until you return home (it's not health insurance, it's for travel emergencies).
If you purchase your policy after you’ve already left your home country, there is a 72 hour waiting period before cover begins.
This is not a full list of what's covered and what's not covered. It is important that you read and understand your policy before you travel as your coverage is subject to certain limitations and exclusions.
How to get dental assistance
If you're in a serious accident, it’s essential that you get in contact with our emergency assistance teams as soon as possible so that our teams can support you.
So that our Emergency Assistance teams can assist you quickly, please be ready with the following:
- Your policy number
- A contact number
- The nature of your problem
- Your location
If you've already visited a dentist and received emergency treatment, you can submit your claim online.
I bit on something hard
A bone chipped my front tooth, on the top row, and cracked it. Blood started to run down so I had an emergency visit to the dentist to repair it.
B.P. U.S Resident in South Africa.
Travel Insurance Benefits: how we can take care of you
Trip Cancellation
Been working hard for your trip?
We'll work hard to protect it.
Trip Protection
- Unexpectedly hospitalised?
- Travel buddy unfit to travel?
- Close relative suddenly dies?
We’ve got your back.
Emergency Medical Expenses
Feeling fit and healthy? What if you get sick or injured?
Take the pain out of medical or dental costs.
Emergency Medical Insurance
- Need meds quick?
- Accidentally injured?
- Suddenly sick?
We’ve got your back.
Emergency Medical Transportation
Know where the nearest hospital is?
Don’t stress, we’ll get you there quickly.
Evacuation and Repatriation
- Banged up abroad?
- Need a hospital urgently?
- Medivac home?
Help starts here.
Protect your gear
Love photography, filming or sport?
Cover your bags, tech or gear.
Protect your gear
- Passport or tech stolen?
- Airline lost your gear?
- Bags delayed?
Help starts here.
- Emergency Overseas Medical & Dental Expenses
- Emergency Medical Evacuation & Repatriation
- Trip Cancellation or Interruption
- 24-Hour Assistance Services
- Baggage
- And more (depending on your country of residence)
24/7 emergency assistance
Whether you need medical assistance or emergency evacuation, our teams are available 24 hours a day, 7 days a week, 365 days a year before and during your trip.
Are you in need of emergency assistance right now?
Contact the teamGet a travel insurance quote
Simple and flexible travel insurance. Buy at home or while traveling, and claim online from anywhere in the world.
Get a quote
What to do if your luggage is delayed
- As featured in:
As featured in:
- Report the delay to your carrier immediately
- Obtain receipts for any purchasey
- Obtain a final report
- Need to know more?
- Does my insurance cover my tech?
1. Report the delay to your carrier immediately
Once you realise your baggage has been delayed, speak with a representative from your carrier (usually your airline) to report the delay. Ask them for a Property Irregularity Report (PIR) or another official document. The report should state the reason for the delay as well as the date and time that your luggage is estimated to arrive.
Ask the carrier for some financial assistance to help you buy some everyday items such as toothpaste, deodorant or new underwear while you wait for your bags. If they refuse your request, then ask them to put the reason for their denial in writing to you. You must include this letter or report with your other documentation when submitting your claim for essential items.
2. Obtain receipts for any purchases
If you need to buy a few essentials to make life more comfortable until your bags arrive, then you’ll need to keep copies of your receipts should you wish to claim for these expenses.
Cover for essential items is only offered to travellers whose luggage is delayed for at least 12 hours after their scheduled arrival. If your luggage is returned to you within 12 hours of arriving, you can't claim for essential items.
Therefore, only receipts showing a date and time which is at least 12 hours after your scheduled arrival, and before the delivery time of your luggage, will be covered.
3. Obtain a final report
After you get your bags, ask your carrier for another report stating the reason for the delay, the length of the delay, as well as the date and time the luggage was returned to you.
A few points to consider if you wish to claim for essential items
Before you rush out to your favourite designer’s shop to buy this season’s must-haves, please remember that only reasonably necessary items may be covered under our policies. Some examples could include toiletries, prescription medications or new underwear.
These are items to help you stay clean, fresh, and comfortable until your baggage is returned to you.
There is no cover for essential items if your luggage is delayed on your return home to Australia.
Both our Standard and Explorer plans have different daily limits of cover. Please read through your PDS to make sure you’re aware of the limits, benefits and exclusions that relate to your policy.
4. Need to know more?
This information could help you if things go wrong and you want to make a claim. All travel insurance plans are different, and cover will vary depending on what’s happened, your Country of Residence, the plan you choose and any options or upgrades you buy. Your PDS will always have the full terms, conditions and exclusions that apply.
If you have questions about what’s covered and not covered, just ask us.
Does my insurance cover my tech?
Travel Insurance Benefits: how we can take care of you
Trip Cancellation
Been working hard for your trip?
We'll work hard to protect it.
Trip Protection
- Unexpectedly hospitalised?
- Travel buddy unfit to travel?
- Close relative suddenly dies?
We’ve got your back.
Emergency Medical Expenses
Feeling fit and healthy? What if you get sick or injured?
Take the pain out of medical or dental costs.
Emergency Medical Insurance
- Need meds quick?
- Accidentally injured?
- Suddenly sick?
We’ve got your back.
Emergency Medical Transportation
Know where the nearest hospital is?
Don’t stress, we’ll get you there quickly.
Evacuation and Repatriation
- Banged up abroad?
- Need a hospital urgently?
- Medivac home?
Help starts here.
Protect your gear
Love photography, filming or sport?
Cover your bags, tech or gear.
Protect your gear
- Passport or tech stolen?
- Airline lost your gear?
- Bags delayed?
Help starts here.
- Emergency Overseas Medical & Dental Expenses
- Emergency Medical Evacuation & Repatriation
- Trip Cancellation or Interruption
- 24-Hour Assistance Services
- Baggage
- And more (depending on your country of residence)
24/7 emergency assistance
Whether you need medical assistance or emergency evacuation, our teams are available 24 hours a day, 7 days a week, 365 days a year before and during your trip.
Are you in need of emergency assistance right now?
Contact the team