What Does Domestic Travel Insurance Cover?
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Just because your trip isn’t on a faraway continent thousands and thousands of miles away, doesn’t mean that things can’t go astray. If you’re traveling within your home country, World Nomads offers domestic travel insurance ─ though only for residents of select countries. If you’re a U.S. citizen, check out our page on Domestic Travel Insurance that sums up all the benefits.
Travel Insurance Benefits: how we can take care of you
Trip Cancellation
Been working hard for your trip?
We'll work hard to protect it.
Trip Protection
- Unexpectedly hospitalised?
- Travel buddy unfit to travel?
- Close relative suddenly dies?
We’ve got your back.
Emergency Medical Expenses
Feeling fit and healthy? What if you get sick or injured?
Take the pain out of medical or dental costs.
Emergency Medical Insurance
- Need meds quick?
- Accidentally injured?
- Suddenly sick?
We’ve got your back.
Emergency Medical Transportation
Know where the nearest hospital is?
Don’t stress, we’ll get you there quickly.
Evacuation and Repatriation
- Banged up abroad?
- Need a hospital urgently?
- Medivac home?
Help starts here.
Protect your gear
Love photography, filming or sport?
Cover your bags, tech or gear.
Protect your gear
- Passport or tech stolen?
- Airline lost your gear?
- Bags delayed?
Help starts here.
- Emergency Overseas Medical & Dental Expenses
- Emergency Medical Evacuation & Repatriation
- Trip Cancellation or Interruption
- 24-Hour Assistance Services
- Baggage
- And more (depending on your country of residence)
24/7 emergency assistance
Whether you need medical assistance or emergency evacuation, our teams are available 24 hours a day, 7 days a week, 365 days a year before and during your trip.
Are you in need of emergency assistance right now?
Contact the teamWhat to do if you’re hurt in an accident
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- 1. Safety comes first
- 2. Get any reports in writing
- 3. Get it in writing
- 4. Hold on to your receipts
- 5. Need to know more?
- How does my travel insurance policy help me in an emergency?
1. Safety comes first
If you are seriously hurt during your overseas holiday, then make sure you attend a local medical centre or hospital immediately to receive medical attention.
2. Seek medical attention
If you’re experiencing an emergency our 24/7 Emergency Assistance Team can advise you of the nearest medical facility if you are unsure where to go, or if you need help navigating a foreign language.
Once you’re able to contact our 24/7 Emergency Assistance Team, please be ready with the following:
- Your policy number
- A contact number for where you are now
- The nature of your problem
- Your location.
Once you’ve been admitted to hospital or reviewed by a doctor in a medical centre, you’ll need to contact our 24/7 Emergency Assistance Team to update them on your situation. If you are hospitalised or if your treatment expenses as an outpatient are likely to go above NZD$2,000, then our Emergency Assistance Team will liaise with the hospital on your behalf to arrange payments.
For injuries where treatment costs are not expected to exceed NZD$2000, you pay all your medical fees, and then submit all your receipts to our claims department for reimbursement.
3. Get it in writing
If you’re injured and wish to claim for your medical expenses, always remember to collect as much supporting documents as possible. Some examples of documentation that you may need to provide include:
- Treating doctor’s report stating how the injury occurred and the diagnosis.
- Hospital admission report.
- Report from the emergency medical transport service (if taken to hospital by ambulance or helicopter).
- Medical imaging reports from any scans or tests that were conducted.
- If the police attended the scene of your accident, ask them for a police report.
- Medical centre or hospital invoices showing a list of the individual costs associated with your care and treatment.
4. Hold on to your receipts
Make sure you retain all your receipts if you intend on claiming for medical expenses. This includes receipts for any pharmaceutical products that you purchased in relation to your injury. If you cannot provide receipts to substantiate your treatment expenses, then your claim may be dismissed, or any payments that you do receive might not be for the full amounts.
It’s always a good idea to keep all documentation relating to your holiday in general, not just for your accident. As well as medical receipts, make sure you keep your itinerary, correspondence from airlines or hotels regarding cancellations, as well as all hospital, police, and doctor’s reports.
5. Need to know more?
Always read your Policy Document carefully so that you will be clear about the terms and conditions, limits, exclusions, and benefits of your plan. Our Standard and Explorer plans both have different levels of cover. It’s your responsibility to know the details of your policy, including what is and what isn’t covered, in case you need to make a claim. Your Policy Document will always have the full details.
If you have questions about what's covered and not covered, just ask us.
How does my travel insurance policy help me in an emergency?
Travel Insurance Benefits: how we can take care of you
Trip Cancellation
Been working hard for your trip?
We'll work hard to protect it.
Trip Protection
- Unexpectedly hospitalised?
- Travel buddy unfit to travel?
- Close relative suddenly dies?
We’ve got your back.
Emergency Medical Expenses
Feeling fit and healthy? What if you get sick or injured?
Take the pain out of medical or dental costs.
Emergency Medical Insurance
- Need meds quick?
- Accidentally injured?
- Suddenly sick?
We’ve got your back.
Emergency Medical Transportation
Know where the nearest hospital is?
Don’t stress, we’ll get you there quickly.
Evacuation and Repatriation
- Banged up abroad?
- Need a hospital urgently?
- Medivac home?
Help starts here.
Protect your gear
Love photography, filming or sport?
Cover your bags, tech or gear.
Protect your gear
- Passport or tech stolen?
- Airline lost your gear?
- Bags delayed?
Help starts here.
- Emergency Overseas Medical & Dental Expenses
- Emergency Medical Evacuation & Repatriation
- Trip Cancellation or Interruption
- 24-Hour Assistance Services
- Baggage
- And more (depending on your country of residence)
24/7 emergency assistance
Whether you need medical assistance or emergency evacuation, our teams are available 24 hours a day, 7 days a week, 365 days a year before and during your trip.
Are you in need of emergency assistance right now?
Contact the teamPolicy documents
Find the right policy document for your trip
Looking for your policy documents?
Our travel insurance products change over time and our level of coverage may vary depending on your country of residence.You bought a policy before?
Please login to your member portal to access all your information. If you have not signed up with us, the best way is to contact us.
Sign inYou are planning to buy?
Please get a quote to get the latest policy document specific to your country of residence.
Get a quoteCan't find the answer you are looking for?
Contact usRelated Articles
View moreWhat to do if you fall suddenly ill
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- 1. Seek medical attention
- 2. Get any reports in writing
- 3. Retain all your receipts
- 4. Cover for some Coronavirus-related events during your holiday
- 5. Need to know more?
- How does my travel insurance policy help me in an emergency?
1. Seek medical attention
If you suddenly feel unwell at any time during your overseas trip, go to the nearest medical centre or hospital. An emergency transport service provider can carry you to the nearest hospital if you’re in too much pain to walk or take public transport.
In case you don’t know the whereabouts of your nearest hospital or doctor’s surgery, you can call our 24/7 Emergency Assistance Team who will direct you where to go. You’ll need to tell them your policy number, what seems to be wrong with you and your current location.
After being examined by a hospital or medical centre doctor, call our 24/7 Emergency Assistance Team again to update them on your situation. If you’re admitted to hospital, our Emergency Assistance Team will correspond with the Admissions Department regarding payments and care arrangements.
2. Get any reports in writing
You will need to provide copies of all reports in relation to your illness. Cover is only provided for illnesses that happen during your trip and not for any existing medical conditions. We may request a report on your medical history from your General Practitioner in New Zealand if we require further information. Types of reports you’ll need to obtain include:
- Emergency medical transport report (if taken to hospital by ambulance or helicopter).
- Treating doctor’s report stating the date you fell ill, the diagnosis and prognosis, as well as the causation of your illness.
- Hospital admission report stating the dates you were admitted and discharged from hospital.
- Other medical reports such as lab reports, specialist’s reports and public health emails confirming a Coronavirus (COVID-19) diagnosis.
- Any correspondence from airline, hotel or railway firms confirming cancellations of any accommodation or journeys that you had paid for.
3. Retain all your receipts
If you wish to claim for any expenses you incurred because of falling ill on your overseas holiday, then you’ll need to be able to provide your receipts. While it’s always necessary to keep receipts for your medical expenses, make sure that you keep any other receipts from your holiday as well. Receipts for hotel stays, flights and even dining receipts (if you experienced food poisoning) may be required to substantiate your claim. Examples of receipts that you should keep include:
- All hospital and doctor’s receipts
- Receipts for pharmaceutical products that you may have purchased
- Pathology receipts
- Hotel, airline, railway, bus company and/or restaurant receipts
4. Cover for some Coronavirus-related events during your holiday
If you or one of your travelling partners contracts COVID-19 at any time during your holiday, and you need to cancel your travel plans, then you may be able to claim for any non-refundable expenses that you had incurred. Your Explorer Plan cover must already be in effect (having already passed your 72-hour waiting period), at the time that you or one of your companions caught COVID-19.
To support your claim, you’ll need to obtain a treating doctor’s report or medical certificate stating the Coronavirus diagnosis. Other documents that you’ll need to provide include pathology reports or official health statements indicating a positive COVID-19 result for you or anyone in your travelling party. Any claims for non-refundable expenses will need to be supported by copies of your receipts.
Please note: Coronavirus cover varies between plans.
To find out what cover applies to you, read our Coronavirus cover article, which has all of the details including terms and conditions, limits, and exclusions.
5. Need to know more?
This information may help if things go wrong, and you want to make a claim. All travel insurance plans are different, and cover will vary, depending on what’s happened, your Country of Residence, the plan you choose and any options or upgrades you buy. Your Policy Document will always have the full details of what you’re covered for.
If you have any further questions about what’s covered and not covered, just ask us.
How does my travel insurance policy help me in an emergency?
Travel Insurance Benefits: how we can take care of you
Trip Cancellation
Been working hard for your trip?
We'll work hard to protect it.
Trip Protection
- Unexpectedly hospitalised?
- Travel buddy unfit to travel?
- Close relative suddenly dies?
We’ve got your back.
Emergency Medical Expenses
Feeling fit and healthy? What if you get sick or injured?
Take the pain out of medical or dental costs.
Emergency Medical Insurance
- Need meds quick?
- Accidentally injured?
- Suddenly sick?
We’ve got your back.
Emergency Medical Transportation
Know where the nearest hospital is?
Don’t stress, we’ll get you there quickly.
Evacuation and Repatriation
- Banged up abroad?
- Need a hospital urgently?
- Medivac home?
Help starts here.
Protect your gear
Love photography, filming or sport?
Cover your bags, tech or gear.
Protect your gear
- Passport or tech stolen?
- Airline lost your gear?
- Bags delayed?
Help starts here.
- Emergency Overseas Medical & Dental Expenses
- Emergency Medical Evacuation & Repatriation
- Trip Cancellation or Interruption
- 24-Hour Assistance Services
- Baggage
- And more (depending on your country of residence)
24/7 emergency assistance
Whether you need medical assistance or emergency evacuation, our teams are available 24 hours a day, 7 days a week, 365 days a year before and during your trip.
Are you in need of emergency assistance right now?
Contact the teamWhat to do if your passport is stolen
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If your passport is stolen while you’re on your trip, follow this guide on what to do next. Rest assured knowing that our policies may help cover your extra costs while you arrange an emergency replacement passport.
Here’s what you need to do:
1. Report the incident immediately
Report the incident to the relevant authorities and make sure you get a report from them. Relevant authorities may include:
- The local police.
- The nearest New Zealand embassy, High Commission or consulate (the New Zealand Government may also accept online notifications).
- For visas and passports from other countries – contact the relevant embassy.
- Any other relevant parties, such as the airline, hotel or tour operator.
Important: For some countries, it may be an offence not to report the loss or theft or your passport as soon as you learn of the loss. It may also affect your travel insurance cover if you don't report it immediately. Contact us if you need help.
2. Arrange a replacement or emergency passport
Check the process to apply for an emergency or replacement passport with the nearest New Zealand embassy. To organise a replacement, you may need:
- a passport photo,
- ID (driver's license or expired passport),
- evidence of citizenship (photo of your missing passport),
- your e-tickets or itinerary,
- You may also need a police report.
If you need to travel to a different location to apply in person or collect your emergency passport, you should arrange to do this.
3. Rearrange or cancel any affected travel arrangements
As soon as you know that any of your travel plans are going to be affected, contact any accommodation, tour, transport and other providers to rearrange or cancel any plans you may have.
Make sure you get confirmation from them in writing of the changes or cancellation and keep receipts and details of any refunds or extra fees paid.
4. Keep your receipts
You'll need to keep all official reports you were given and all original receipts as evidence to support a claim on your travel insurance policy, including your itineraries and booking and cancellation confirmations for any affected transport, accommodation and additional expenses.
In the event of a claim, provide all your supporting documentation such as receipts.
5. Will my travel insurance cover the cost of replacing my passport?
Our policies may cover you for the official processing fees to replace your passport if it got lost stolen or was accidentally damaged.
If your trip is interrupted as a result of your passport being stolen, if it got lost, stolen or was accidentally damaged, we may cover you for reasonable and necessary additional travel and accommodation expenses incurred to replace these items. You can find more information in the Policy Document.
6.Need to know more?
If you have any questions about what's covered and not covered, feel free to contact us.
7. Passport-safe tips
- Always keep a copy of your passport in some form – whether that’s a photocopy or a photo on your device(s). Play it safe and have copies in multiple forms.
- Travel with some spare passport-sized photos just in case
- Lock up your passport when you’re not using it
- Emergency passports do not permanently replace your passport. They can be issued quickly with limited validity so you can return home or continue with your trip.
This is a summary only. It does not include all terms, conditions, limitations and exclusions of the plans described. Please carefully read your Policy Document for a full description of coverage. If you have any questions, please get in touch.
The information provided is of a general nature and is provided for information purposes only. It does not constitute financial advice in any form and should not be relied on as a substitute for obtaining professional advice that is specific to your circumstances. You should seek advice from a financial advice provider if you would like further information about whether a particular product is appropriate for you and your circumstances.
Travel Insurance Benefits: how we can take care of you
Trip Cancellation
Been working hard for your trip?
We'll work hard to protect it.
Trip Protection
- Unexpectedly hospitalised?
- Travel buddy unfit to travel?
- Close relative suddenly dies?
We’ve got your back.
Emergency Medical Expenses
Feeling fit and healthy? What if you get sick or injured?
Take the pain out of medical or dental costs.
Emergency Medical Insurance
- Need meds quick?
- Accidentally injured?
- Suddenly sick?
We’ve got your back.
Emergency Medical Transportation
Know where the nearest hospital is?
Don’t stress, we’ll get you there quickly.
Evacuation and Repatriation
- Banged up abroad?
- Need a hospital urgently?
- Medivac home?
Help starts here.
Protect your gear
Love photography, filming or sport?
Cover your bags, tech or gear.
Protect your gear
- Passport or tech stolen?
- Airline lost your gear?
- Bags delayed?
Help starts here.
- Emergency Overseas Medical & Dental Expenses
- Emergency Medical Evacuation & Repatriation
- Trip Cancellation or Interruption
- 24-Hour Assistance Services
- Baggage
- And more (depending on your country of residence)
24/7 emergency assistance
Whether you need medical assistance or emergency evacuation, our teams are available 24 hours a day, 7 days a week, 365 days a year before and during your trip.
Are you in need of emergency assistance right now?
Contact the teamWhat to do if your luggage is delayed
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As featured in:
- 1. Report the delay to your carrier immediately
- 2. Obtain receipts for any purchases
- 3. Obtain a final report
- 4. Need to know more?
- Does my insurance cover my tech
1. Report the delay to your carrier immediately
Once you realise that your baggage has been delayed, speak with a representative from your carrier (usually your airline) to report the delay. Ask them for a Property Irregularity Report (PIR) or another official document. The report should state the reason for the delay as well as the date and time that your luggage is estimated to arrive.
Ask the carrier for some financial assistance to help you buy some everyday items such as toothpaste, deodorant, or new underwear while you wait for your bags. If they refuse your request, then ask them to put the reason for their denial in writing to you. You must include this letter or report with your other documentation when submitting your claim for essential items.
2. Obtain receipts for any purchases
If you need to buy a few essentials to make life more comfortable until your bags arrive, then you’ll need to keep copies of your receipts should you wish to claim for these expenses.
Cover for essential items is only offered to travellers whose luggage is delayed for at least 12 hours after their scheduled arrival. If your luggage is returned to you within 12 hours of arriving, you cannot claim for essential items.
Therefore, only receipts showing a date and time which is at least 12 hours after your scheduled arrival, and before the delivery time of your luggage, will be covered.
3. Obtain a final report
After you get your bags, ask your carrier for a report stating the reason for the delay, the length of the delay, as well as the date and time the luggage was returned to you.
A few points to consider if you wish to claim for essential items
Before you rush out to your favourite designer’s shop to buy this season’s must-haves, please remember that only reasonably necessary items may be covered under our policies. Some examples could include toiletries, prescription medications or new underwear.
These are items to help you stay clean, fresh, and comfortable until your baggage is returned to you.
There is no cover for essential items if your luggage is delayed on your return home to New Zealand.
Both our Standard and Explorer plans have different daily limits of cover. Please read through your Policy Document to make sure you’re aware of the limits, benefits and exclusions that relate to your policy.
4. Need to know more?
This information could help you if things go wrong and you want to make a claim. All travel insurance plans are different, and cover will vary depending on what’s happened, your Country of Residence, the plan you choose and any options or upgrades you buy. Your Policy Document will always have the full terms and conditions, limits, and exclusions that apply.
If you have questions about what’s covered and not covered, just ask us.
Does my insurance cover my tech
Travel Insurance Benefits: how we can take care of you
Trip Cancellation
Been working hard for your trip?
We'll work hard to protect it.
Trip Protection
- Unexpectedly hospitalised?
- Travel buddy unfit to travel?
- Close relative suddenly dies?
We’ve got your back.
Emergency Medical Expenses
Feeling fit and healthy? What if you get sick or injured?
Take the pain out of medical or dental costs.
Emergency Medical Insurance
- Need meds quick?
- Accidentally injured?
- Suddenly sick?
We’ve got your back.
Emergency Medical Transportation
Know where the nearest hospital is?
Don’t stress, we’ll get you there quickly.
Evacuation and Repatriation
- Banged up abroad?
- Need a hospital urgently?
- Medivac home?
Help starts here.
Protect your gear
Love photography, filming or sport?
Cover your bags, tech or gear.
Protect your gear
- Passport or tech stolen?
- Airline lost your gear?
- Bags delayed?
Help starts here.
- Emergency Overseas Medical & Dental Expenses
- Emergency Medical Evacuation & Repatriation
- Trip Cancellation or Interruption
- 24-Hour Assistance Services
- Baggage
- And more (depending on your country of residence)
24/7 emergency assistance
Whether you need medical assistance or emergency evacuation, our teams are available 24 hours a day, 7 days a week, 365 days a year before and during your trip.
Are you in need of emergency assistance right now?
Contact the teamHistórias verdadeiras do departamento de Sinistros
Qualquer coisa pode acontecer em uma viagem (e acontece).
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As featured in:
Leia os melhores depoimentos dos piores casos que nós tratamos ao longo dos anos.
Travel Insurance Benefits: how we can take care of you
Trip Cancellation
Been working hard for your trip?
We'll work hard to protect it.
Trip Protection
- Você ou sua família estão doentes, feridos ou mortos?
- Perdeu seu emprego?
- Teve sua casa destruída?
We’ve got your back.
Emergency Medical Expenses
Feeling fit and healthy? What if you get sick or injured?
Take the pain out of medical or dental costs.
Emergency Medical Insurance
- Precisa de medicamentos?
- Sofreu um acidente?
- Ficou doente?
We’ve got your back.
Emergency Medical Transportation
Know where the nearest hospital is?
Don’t stress, we’ll get you there quickly.
Evacuation and Repatriation
- Se acidentou no exterior?
- Precisa urgentemente de um hospital?
- Impossibilitado de prosseguir viagem?
Help starts here.
Protect your gear
Love photography, filming or sport?
Cover your bags, tech or gear.
Protect your gear
- Suas malas sumiram?
- Não encontra sua bagagem?
- Malas danificadas?
Help starts here.
- Emergency Overseas Medical & Dental Expenses
- Emergency Medical Evacuation & Repatriation
- Trip Cancellation or Interruption
- 24-Hour Assistance Services
- Baggage
- And more (depending on your country of residence)
24/7 emergency assistance
Whether you need medical assistance or emergency evacuation, our teams are available 24 hours a day, 7 days a week, 365 days a year before and during your trip.
Are you in need of emergency assistance right now?
Contact the teamObtenha uma cotação de seguro de viagem
Seguro viagem simples e flexível. Compre em casa ou durante a viagem e faça a solicitação online de qualquer lugar do mundo
Faça uma cotação
Claim online
Travel insurance that's easy to claim online from anywhere in the world.
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Make your claim online 24/7
Having been on the road for long periods ourselves, we know that waiting until you get home to lodge a claim isn’t always ideal. World Nomads gives you the freedom to claim from wherever you are and whenever you like, so you can keep travelling.
Get a quote 24/7
With World Nomads you can get an instant quote anytime, anywhere, before you leave home or while you’re on the road.
Be prepared when you claim.
- Injury or illness? Call the Emergency Assistance team.
- Scan your receipts before your leave, just in case.
- If an airline loses your gear, tell them straight away, fill in their paperwork and keep a copy.
- Theft? Report it to the police as soon as possible.
- See what refunds you can get first from your transport or accommodation providers.
How to make a claim in 5 easy steps
1. Sh!t happens
Don’t panic, if it’s an emergency get help and document everything. Keep your policy number and local phone number handy if you need to call Emergency Assistance.
2. Start a claim
Login to your member account or create a free account to start your claim online. Not a member? Contact our service team who will assist. Nomads tip: Take this time to reread your policy to check your coverage.
3. Who, what, when, how much
Answer the questions relevant to your claim and save your draft. Gather any documents you need to submit with your claim.
4. Upload & click send
Upload your documents, enter your bank details and click the declaration to finish the claim. Be on the lookout for an email confirmation.
5. Keep calm & travel on
The claims team will be in touch if they need more information; and will let you know their decision as quickly as possible. Need ideas while you wait? Plan your next adventure with World Nomads guides, traveler stories and podcasts.
How do I make a claim on my travel insurance?
Learn more about how make a claim by watching this video.
Your top claims related questions answered
Want all the details?
You can compare the Standard and Explorer plans and prices by getting an instant online quote.
The claims process for World Nomads was painless and really intuitive.
I was pickpocketed while in Mexico City and had my recently new iPhone 6S stolen, as well as my credit card and driver’s license. The claims process for World Nomads was painless and really intuitive, logging everything online. The resolution was extremely fair and would be happy to recommend World Nomads to anyone.
Travel Insurance Benefits: how we can take care of you
Trip Cancellation
Been working hard for your trip?
We'll work hard to protect it.
Trip Protection
- Unexpectedly hospitalised?
- Travel buddy unfit to travel?
- Close relative suddenly dies?
We’ve got your back.
Emergency Medical Expenses
Feeling fit and healthy? What if you get sick or injured?
Take the pain out of medical or dental costs.
Emergency Medical Insurance
- Need meds quick?
- Accidentally injured?
- Suddenly sick?
We’ve got your back.
Emergency Medical Transportation
Know where the nearest hospital is?
Don’t stress, we’ll get you there quickly.
Evacuation and Repatriation
- Banged up abroad?
- Need a hospital urgently?
- Medivac home?
Help starts here.
Protect your gear
Love photography, filming or sport?
Cover your bags, tech or gear.
Protect your gear
- Passport or tech stolen?
- Airline lost your gear?
- Bags delayed?
Help starts here.
- Emergency Overseas Medical & Dental Expenses
- Emergency Medical Evacuation & Repatriation
- Trip Cancellation or Interruption
- 24-Hour Assistance Services
- Baggage
- And more (depending on your country of residence)
- As featured in:
As featured in:
24/7 emergency assistance
Whether you need medical assistance or emergency evacuation, our teams are available 24 hours a day, 7 days a week, 365 days a year before and during your trip.
Are you in need of emergency assistance right now?
Contact the teamFAQ
Here are our most frequently asked questions about claims. You can also find the answers to other questions in our Helpdesk or you can ask the customer service team.
-
What can I claim for?
To give you an idea, some of the things can claim for are: overseas medical expenses, medical evacuation, cancellation costs, emergency dental treatment, luggage and personal effects.
-
Can I make a claim whilst I'm away?
Absolutely! We understand that you might be away for extended periods of time, so our online claims system allows you to submit claims and liaise with our claims people while you are still travelling. Simply log in to your membership page to start the process and follow the prompts to submit your claim.
-
Can I wait until I get home to make a claim?
Yes, of course you can! Provided the incident you are claiming for took place while you were travelling and your policy was valid at the time, you can wait until you return home to submit your claim if this is easier.....no problem at all!
Travel Insurance Credit
World Nomads is offering eligible travellers a travel insurance credit on unused policies due to COVID-19 travel restrictions.
This is for eligible World Nomads United Kingdom and Irish customers.
World Nomads recognizes that the coronavirus (COVID-19) pandemic is an extraordinary circumstance that has affected many travelers around the world.
To help, we are offering eligible travelers a travel insurance credit if you have been affected by coronavirus (COVID-19) travel bans.
How to apply for a travel insurance credit
If your trip has been put on hold and you can’t travel due to the current government travel bans and haven’t and don’t plan to use your policy, then you can apply for a travel insurance credit by 31 March 2021.
To apply*, please fill in this credit request form. Eligible customers will be sent a confirmation of their credit.
* If you’ve already been in touch with us, you don’t have to reapply!
Credit offer redemption
Eligible customers who have received written confirmation of their offer of credit, can redeem this credit by purchasing a new policy and contacting us before 31 March 2023 to receive a refund on the original unused policy.
Terms of credit
Customers, with departure dates up to and including 31 March 2021 must apply for a credit offer by 31 March 2021. We will confirm your offer of credit in writing, once approved.
Who is eligible:
This credit offer is available for to eligible UK and Irish resident customers with an unused policy who cannot travel due to COVID-19 and the subsequent Australian and New Zealand Government travel restrictions.
Who is not eligible:
- Policy holders who are residents of USA, Canada, Brazil, China or the Philippines.
- The credit offer cannot be redeemed if you use the original policy in any way, such as:
- you have traveled or intend to travel on this policy;
- a claim is submitted or you want to exercise any other right under the policy;
- the policy is cancelled before the credit is redeemed.
Redemption:
- To redeem a travel insurance credit, travelers must purchase a new travel insurance policy, subject to the eligibility requirements and terms of the PDS (and any SPDS) in Australia, Policy Documents in the USA, or the policy wording in New Zealand, United Kingdom, Ireland, Europe and other countries where World Nomads offers travel insurance (except Canada, Brazil, China or the Philippines) active at the date the new policy is purchased, and request a refund for the original unused policy no later than 31 March 2023.
- Travel insurance credit is redeemed by refunding the original value of the policy after a new policy is purchased. It cannot be redeemed at the time of the new policy purchase or before;
- At least one insured traveler from the original unused policy needs to be listed on the new policy;
- Credit must be redeemed by 31 March 2023. For all other eligible residents, travel does not have to commence before this date.
Other important information:
- This offer of credit is not transferrable;
- Credit is applicable to the purchase of travel insurance which, in Australia and New Zealand is managed by nib Travel Services (Australia) Pty Limited; in Europe nib Travel Services Europe Limited trading as nib Travel Services; and in all other countries (except Canada, Brazil, China or the Philippines) nib Travel Services Limited on behalf of the underwriter.
- All insurance is subject to eligibility rules and policy terms and conditions made available at the time of booking. Rates and plans may change without notice. Any premium difference between any new policy and the original policy is payable by you at the time of purchase;
- We reserve the right to cancel the credit and any associated purchase without compensation if you do not comply with these terms and conditions.
