Photo © Lumina Images/IStock

Travel Insurance for Stolen or Lost Passports

How travel insurance could help if your passport is stolen or lost while traveling.

    As featured in:

  • As featured in:

For information relating to policies purchased prior to 18 May 2022, please check the Policy Document provided with your purchase. You can contact us if you need this sent to you again. For policies purchased on or from 18 May 2022 please see below.

This content is for New Zealand travellers.

It's just about the ultimate travel nightmare. You reach for your passport... and it's gone! It happens a lot. Sometimes it's a deliberately targeted item, sometimes it's just something in a bag that got snatched. Either way, you need help, and quickly.

What does travel insurance cover if my passport is stolen?

After you've spoken to the New Zealand Ministry of Foreign Affairs and Trade (MFAT) to notify them that the passport's been stolen, lost or damaged, you'll probably need to make your way to the nearest consulate or embassy.

Keep your receipt for that taxi fare – you can claim it. Worst case scenario, the nearest embassy isn't in the same city as you. You can claim the cost of travelling to where you need to be to replace the passport.

If you have to cancel other bookings because you're waiting for a new passport to be issued, you can claim that too. We'll also cover the cost of a temporary replacement passport. If you need a full replacement of your passport, our cover will be based off the amount of time remaining on your original passport (e.g. you paid NZD$480 for your passport 5 years ago. It's valid for 10 years, so we'd pay you NZD$240).

What's not covered?

All the exclusions that apply to other pieces of luggage also apply to passports. Leaving it somewhere by accident or leaving it unattended means it won't be covered. If we don't cover the passport itself, then we won't cover the costs relating to getting a new one.

We also won't cover it without the report from MFAT or the embassy/consulate – you must report a lost or stolen passport under New Zealand law, so you'll want to do that anyway... not to mention that they probably won't let you leave the country without a valid passport!

This is only a summary of coverage and does not include the full terms, conditions, limitations and exclusions of the policy. You should read your Policy Document in full so you understand what is and isn’t covered. That way there won’t be any surprises if you need to use it. If you have any questions, please get in touch.

How to get assistance if your passport is stolen.

It’s essential that you get in contact with our Emergency Assistance Team as soon as possible so that our teams can help you navigate local laws and advise you on how to get your replacement passport.

So that our Emergency Assistance team can assist you quickly, please be ready with the following:

  • Your policy number
  • A contact number for where you are now
  • The nature of your problem
  • Your location

Passport stolen during dinner with friends.

My handbag was stolen when I was having dinner with friends. In my bag was my passport, and as I had to apply for an emergency passport, and then another visa, in order to leave China. I had to cancel the flight I had booked.
Nomad in China
Claim Paid: $1112.22

Travel Insurance Benefits: how we can take care of you

Trip Cancellation

Been working hard for your trip?

We'll work hard to protect it.

Trip Protection
  • Have you died?
  • Has one of your relos died?
  • Has a bushfire damaged your home?

We’ve got your back.

Emergency Medical Expenses

Feeling fit and healthy? What if you get sick or injured?

Take the pain out of medical or dental costs.

Emergency Medical Insurance
  • Need medicine?
  • Accidentally injured?
  • Suddenly sick?

We’ve got your back.

Emergency Medical Transportation

Know where the nearest hospital is?

Don’t stress, we’ll get you there quickly.

Evacuation and Repatriation
  • Banged up overseas?
  • Medivac needed home?
  • You died overseas?

Help starts here.

Protect your gear

Love photography, filming or sport?

Cover your bags, tech or gear.

Protect your gear
  • Damaged docs?
  • Passport pilfered?
  • Tech trashed?

Help starts here.

  • Emergency Overseas Medical & Dental Expenses
  • Emergency Medical Evacuation & Repatriation
  • Trip Cancellation or Interruption
  • 24-Hour Assistance Services
  • Baggage
  • And more (depending on your country of residence)
*This is a general summary only. Restrictions, exclusions and limitations will apply. Coverage may not be available for all countries, states or provinces. Benefit limits may vary depending on the plan chosen. Get a quote for full details.

24/7 emergency assistance

Whether you need medical assistance or emergency evacuation, our teams are available 24 hours a day, 7 days a week, 365 days a year before and during your trip.

Are you in need of emergency assistance right now?

Contact the team

FAQ

Here are our most frequently asked questions about overseas medical insurance. You can also find the answers to other questions in our Helpdesk or you can ask our customer service team

Travel Insurance for Lost or Stolen Passports

Learn what to do if your passport is stolen while travelling, and how World Nomads travel insurance could help.

    As featured in:

  • As featured in:

Four simple steps to take if your passport is stolen

Losing your passport while traveling can be stressful, but following these steps can help minimize disruptions and ensure a smoother replacement process:

  1. Report the theft to local authorities – File a police report as soon as possible and obtain a written document confirming the theft. This will be required for both the embassy and travel insurance claims.
  2. Contact your embassy or consulate – Reach out to the nearest diplomatic mission to begin the process of obtaining an emergency passport or a replacement.
  3. Secure documentation and copies – Keep a record of the police report, embassy correspondence, and any receipts for related expenses.
  4. Notify your travel insurance provider – If you have a policy with us, tell us. Contact the 24/7 Emergency Assistance team to guide you through the process.

Travel insurance coverage for stolen passports

Having travel insurance can help mitigate the financial and logistical challenges of replacing a stolen passport. Key areas of coverage include:

  • Emergency passport expenses – Some policies may cover the cost of obtaining an emergency passport.
  • Additional travel expenses – If the theft results in delays or itinerary changes, certain policies may help cover costs.
  • 24/7 Emergency Assistance – We can assist in locating the nearest embassy, translating documents, and guiding you through the claim process.

Note: an AUD $100 excess is payable per event. 

What do I need to make a claim? 

  • Reports from local police, common carriers, service providers and any other relevant parties.
  • Receipts for passport processing fees. 
  • Copies of all documentation provided by the Australian Government. 
  • Receipts for pre-paid, non-refundable accommodations and any additional expenses incurred, should it apply to your case. 

Important exclusions and limitations

Understanding the limitations of travel insurance can help prevent claim issues. Common exclusions include:

  • Negligence – Claims may be denied if the passport was left unattended or not properly safeguarded.
  • Lack of documentation – A valid police report is typically required for a successful claim.
  • Confiscation by authorities – If a government official takes your passport, insurance usually does not cover this.
  • Full replacement cost – Most policies only cover emergency passport fees, not the full cost of a new passport.

Preventative measures to protect your passport

  • Before travelling – Make photocopies and store digital backups in a secure, accessible location.
  • During travel – Keep your passport in a safe or secure bag and avoid carrying it unnecessarily in crowded places.

Ensuring a smooth claims process

To ensure a smooth claims process:

  • Notify us as soon as possible after the theft.
  • Submit all required documentation, including police reports and receipts.
  • Follow our specific claim process and deadlines.

By taking proactive steps and understanding your insurance coverage, you can handle passport theft more efficiently and reduce its impact on your travels.

To find out more about how to make a claim click here.

What’s not covered by World Nomads travel insurance?

  • If you leave your passport behind.
  • If you don’t take proper precautions to protect your passport.
  • If you don’t obtain a written police report if it's stolen.
  • If customs or another government body confiscates your passport.
  • A new passport is not covered. Cover is to get you an emergency passport, not the full replacement cost.

Need to know more?

When you get a travel insurance quote, you’ll be able to compare the coverage of each plan so you may determine the best travel insurance plan for your needs. If you’re unclear about anything at all, get in touch with us.  

The features and benefits described are a summary of cover only. Cover is subject to the full terms, conditions, limitations and exclusions outlined in the Product Disclosure Statement.

Passport stolen during dinner with friends.

My handbag was stolen when I was having dinner with friends. In my bag was my passport, and as I had to apply for an emergency passport, and then another visa, in order to leave China. I had to cancel the flight I had booked.
L.E. Aussie in China.
Claim Paid: $1112.22

Travel Insurance Benefits: how we can take care of you

Trip Cancellation

Been working hard for your trip?

We'll work hard to protect it.

Trip Protection
  • Are you, your family sick, injured or deceased?
  • Has one of your relatives died?
  • Has a bushfire damaged your home?

We’ve got your back.

Emergency Medical Expenses

Feeling fit and healthy? What if you get sick or injured?

Take the pain out of medical or dental costs.

Emergency Medical Insurance
  • Need medicine?
  • Accidentally injured?
  • Suddenly sick?

We’ve got your back.

Emergency Medical Transportation

Know where the nearest hospital is?

Don’t stress, we’ll get you there quickly.

Evacuation and Repatriation
  • Banged up overseas?
  • Medivac needed home?
  • You died overseas?

Help starts here.

Protect your gear

Love photography, filming or sport?

Cover your bags, tech or gear.

Protect your gear
  • Damaged docs?
  • Passport pilfered?
  • Tech trashed?

Help starts here.

  • Emergency Overseas Medical & Dental Expenses
  • Emergency Medical Evacuation & Repatriation
  • Trip Cancellation or Interruption
  • 24-Hour Assistance Services
  • Baggage
  • And more (depending on your country of residence)
*This is a general summary only. Restrictions, exclusions and limitations will apply. Coverage may not be available for all countries, states or provinces. Benefit limits may vary depending on the plan chosen. Get a quote for full details.

24/7 emergency assistance

Whether you need medical assistance or emergency evacuation, our teams are available 24 hours a day, 7 days a week, 365 days a year before and during your trip.

Are you in need of emergency assistance right now?

Contact the team

FAQ

Here are our most frequently asked questions about overseas medical insurance. You can also find the answers to other questions in our Helpdesk or you can ask our customer service team.

  • Will my travel insurance cover the cost of replacing my Australian passport?
    Our policies may cover you for the official processing fees to replace your passport if it got lost stolen or was accidentally damaged. If your trip is interrupted as a result of your passport being stolen, if it got lost, or was accidentally damaged, we may cover you for reasonable and necessary additional travel and accommodation expenses incurred to replace these items. You can find more information in the Product Disclosure Statement (PDS).
This is a summary only. It does not include all terms, conditions, limitations and exclusions of the plans described. Please carefully read your Policy Document for a full description of coverage. If you have any questions, please get in touch.
Photo © BBTOMAS/IStock

Travel Insurance for Health Emergencies

Find out why travel insurance isn't health insurance and learn the difference.

    As featured in:

  • As featured in:

For information relating to policies purchased prior to 18 May 2022, please check the Policy Document provided with your purchase. You can contact us if you need this sent to you again. For policies purchased on or from 18 May 2022 please see below.

Travel Insurance for health emergencies

Travel insurance is there to help you when you need it most. If you've been involved in an accident or you've fallen ill and need medical care, our travel insurance policies can help patch you up and get you back on the road. 

Just keep in mind that our policies are travel insurance policies not health insurance policies, and many policies don't cover existing medical conditions. Make sure you read through your policy carefully to see how and if you can be covered. 

So this isn't a health insurance plan?

No, it's a travel insurance policy. It's there for overseas unexpected medical emergencies. It's not designed to cover cover ongoing illness, routine check-ups or treatment overseas, or any treatment when you get home. 

What does travel insurance cover if I'm sick or injured?

If you’re injured in an accident or suddenly become ill while travelling, you can be covered for overseas emergency medical treatment including:

  • Hospitalisation.
  • Day surgery and out-patient treatment.
  • Visits to registered medical practitioners.
  • Prescribed medicines.
  • Ambulances.
  • Extra expenses to get you home, if medically necessary.

We also have 24/7 Emergency Assistance teams who can guide you to the nearest hospital, arrange medical transport, set up direct payments to the medical facility, and give support to your family. Coverage may depend on your past medical history, what's happened to you and any other conditions, limits or exclusions of cover as described in your policy.

Is cover for Coronavirus available?

World Nomads can offer benefits for medical issues related to Coronavirus (COVID-19). If you are diagnosed with COVID-19 while overseas and it’s not considered an ‘existing medical condition’ under our policy, your benefits may include:

  • 24/7 access to our Emergency Assistance team, who can help you access local medical care;
  • Medical costs including hospitalisation;
  • Evacuation or repatriation if deemed medically necessary by us and in consultation with your attending physician.

In addition, our Explorer Plan also has a Coronavirus Travel Costs benefit for certain events. You can check out our Coronavirus cover article which has all of the details, including benefit limits and exclusions. 

What’s not covered?

Travel insurance isn’t designed to cover everything. Common claims for overseas medical expenses we see where there's no cover include:

  • If you're intoxicated as a result of taking drugs or alcohol.
  • Where you've been acting recklessly.
  • Non-emergency treatment that can wait until you return home to New Zealand (that's what your health insurance or national health coverage at home is designed to do).
  • Any existing medical conditions.
  • Ongoing treatment at home.

For more information check out our articles on overseas medical coverage and adventure sports coverage.

This is only a summary of cover and does not include the full terms, conditions, limits, and exclusions of the policy. You should read your Policy Document in full, so you understand what is and isn’t covered. If you are unsure about your level of travel cover, please contact us for help.

The information provided is of a general nature and is provided for information purposes only. It does not constitute financial advice in any form, and should not be relied on as a substitute for obtaining professional advice that is specific to your circumstances. You should seek advice from a financial advice provider if you would like further information about whether a particular product is appropriate for you and your circumstances.

How to get medical assistance for health emergencies.

It’s essential that you get in contact with our 24/7 Emergency Assistance Teams as soon as possible, so that our teams can support you from the time you fall sick or get injured until the time you get home.

So that our Emergency Assistance teams can assist you quickly, please be ready with the following:

  • Your policy number
  • A contact number for where you are now
  • The nature of your problem
  • Your location

Cramps and body explosions in India.

I had been sick in India for about a month with ongoing symptoms including diahorrhea, vomiting, stomach cramps, nausea, fever, loss of appetite etc. Once we had arrived in Turkey I had an attack during the night at our Hostel. I was vomiting, had diahorrhea and intense stomach cramping so my boyfriend and I thought it was best to head to a hospital. Due to my condition I could not walk, it was also 2am/3am and we had no other method of getting to a hospital other than arranging for the hospital to send an ambulance to pick me up. Upon arriving at the hospital, the doctors undertook an examination of me and my conditions and due to severe dehydration they gave me a drip to restore my fluids. To find out what the causation of my symptoms were, they conducted tests on my blood and stool. The doctor also prescribed me medication to treat both my symptoms and illness. These included creams and also antibiotics.
Nomad in India.
Claim Paid. $1042.54

Travel Insurance Benefits: how we can take care of you

Trip Cancellation

Been working hard for your trip?

We'll work hard to protect it.

Trip Protection
  • Have you died?
  • Has one of your relos died?
  • Has an earthquake damaged your home?

We’ve got your back.

Emergency Medical Expenses

Feeling fit and healthy? What if you get sick or injured?

Take the pain out of medical or dental costs.

Emergency Medical Insurance
  • Need medicine?
  • Accidentally injured?
  • Suddenly sick?

We’ve got your back.

Emergency Medical Transportation

Know where the nearest hospital is?

Don’t stress, we’ll get you there quickly.

Evacuation and Repatriation
  • Banged up overseas?
  • Medivac needed home?
  • You died overseas?

Help starts here.

Protect your gear

Love photography, filming or sport?

Cover your bags, tech or gear.

Protect your gear
  • Damaged docs?
  • Passport pilfered?
  • Tech trashed?

Help starts here.

  • Emergency Overseas Medical & Dental Expenses
  • Emergency Medical Evacuation & Repatriation
  • Trip Cancellation or Interruption
  • 24-Hour Assistance Services
  • Baggage
  • And more (depending on your country of residence)
*This is a general summary only. Restrictions, exclusions and limitations will apply. Coverage may not be available for all countries, states or provinces. Benefit limits may vary depending on the plan chosen. Get a quote for full details.

24/7 emergency assistance

Whether you need medical assistance or emergency evacuation, our teams are available 24 hours a day, 7 days a week, 365 days a year before and during your trip.

Are you in need of emergency assistance right now?

Contact the team

FAQ

Here are our most frequently asked questions about travel health insurance. You can also find the answers to other questions in our Helpdesk or you can ask our customer service team

Travel Insurance for Overseas Health Emergencies

Learn what makes travel insurance different to health insurance, and how you may be covered in the event of a medical health emergency.

    As featured in:

  • As featured in:

Article at a glance:

  • Travel insurance covers overseas medical emergencies, not routine or ongoing care.
  • It includes cover for GP visits, hospitalisation, emergency evacuation, repatriation, and more.
  • Call the 24/7 Emergency Assistance team first if you’re sick or injured abroad.
  • COVID-19-related medical issues may be covered if it’s not a pre-existing condition.
  • Keep all receipts and reports — they’re essential for claims.
  • Existing medical conditions, treatment once home, and elective care are not covered.
  • Health insurance (like Medicare) only works in Australia, not overseas.
  •  Always read the Product Disclosure Statement (PDS)/Financial Services Guide (FSG) and Target market Determination (TMD) to know what you are covered for and consider whether this product is right for you. Contact us if you have any other questions.

Find out why travel insurance isn't health insurance and learn more about how you may be covered if you’re trip is derailed due to a medical event.

This article is for Australian travellers who want to learn how travel insurance may help if you experience an urgent medical situation while abroad.

Important first step: if you’ve found yourself in a medical emergency, call the 24/7 Emergency Team immediately so we can confirm your cover and oversee your care.

Keep in mind: Our policies are travel insurance policies not health insurance policies, and most travel insurance policies don't cover existing medical conditions. Make sure you read through your combined Product Disclosure Statement (PDS)/Financial Services Guide (FSG) carefully to see how you may be covered. 

The difference between health insurance and travel insurance

World Nomads offers travel insurance plans. Travel insurance is distinctly different to a health insurance plan. Travel insurance is there for overseas medical emergencies and is not designed to cover ongoing illness or treatment overseas, or any treatment when you get home. 

Health insurance, on the other hand, is a type of insurance that helps cover the costs of medical care in your home country (e.g. Medicare in Australia). Health insurance typically includes hospital cover for treatments in a private or public hospital, and extras cover. Health insurance does not offer cover for travellers going overseas.

Overseas medical expenses

What's covered by World Nomads?

If it's necessary to seek urgent medical treatment while you’re travelling, your policy may cover your reasonable emergency overseas medical expenses, (up to the policy limits and when agreed by us, for up to 12 months from the date the illness first appears, or injury happens) for:

  • Visits to a GP or other registered medical practitioner
  • Medical evacuation by air or road ambulance to the most suitable medical facility
  • Admission and treatment in hospital
  • Day surgery and out-patient medical treatment
  • Prescribed medication for sudden illness and serious injury suffered while travelling
  • Prescribed physiotherapy
  • Prescribed alternative therapy treatment (Explorer Plan only)
  • Clinical psychology (Explorer Plan only)
  • Out-of-pocket expenses if admitted to hospital (Explorer Plan only)
  • A travel partner or close relative to travel to and remain with you if you are admitted to hospital
  • Repatriation home - with a medical escort if you’re not fit to continue travelling, when pre-approved on the reasonable recommendation of a medical practitioner appointed by us.

Note: Use this as a guide only, as every claim is assessed on its individual circumstances.

We also have 24-hour multi-lingual Emergency Assistance teams who can guide you to the nearest hospital, arrange medical transport, set up direct payments to the medical facility, and keep you in contact with your family back in Australia. 

Coverage may depend on your past medical history, what's happened to you and any other terms, conditions, limitations and exclusions of cover as described in your policy.

The features and benefits described are a summary of cover only. Cover is subject to the full terms, conditions, limitations and exclusions outlined in the FSG/ Product Disclosure Statement

How to get medical assistance for health emergencies

It’s essential that you get in contact with our 24/7 Emergency Assistance Teams as soon as possible, so that our teams can support you from the time you fall sick or get injured until the time you get home.

So that our Emergency Assistance teams can assist you quickly, please be ready with the following:

  • Your policy number
  • A contact number for where you are now
  • The nature of your problem
  • Your location

Medical treatment overseas

If I need to seek medical treatment, what do I do?

If you face a medical emergency, suddenly fall ill, have an accident while overseas, or someone on your policy passes away while travelling, follow these steps:

  • Call the 24/7 Emergency Assistance team immediately for advice on what to do and where to go.
  • Go to the closest medical facility for the emergency medical treatment you need. Call local emergency services to receive any necessary medical attention.
  • Follow professional advice: Adhere to the medical professionals’ guidance. We can coordinate directly with them to ensure you receive the international medical care you require, including emergency evacuation and repatriation if required.
  • Keep documentation: save all medical reports, receipts, and relevant documentation – these are essential for processing your claim. Learn about what happens if you are missing something.
  • Stay informed: keep communication lines open with your family and the assistance team to adjust your travel plans as the situation develops.
  • Manage your accommodation: If you need to return to Australia for a covered event, take care of overseas accommodation by cancelling bookings. Note: expenses won’t be reimbursed if you haven't made reasonable efforts to cancel or seek refunds.

What if a medical emergency happens at home before I leave?

Learn what to do if you can’t travel because someone at home is sick or injured and learn more about travel insurance for cancellation travel insurance for cancellation.

Refer to your combined PDS/FSG or contact us if you have any other questions – we’re here to help. 

Is cover for COVID-19 available?

World Nomads may offer benefits for medical issues related to COVID-19. If you are diagnosed with COVID-19 while overseas and it’s not considered an ‘existing medical condition’ under the policy, your benefits may include:

  • 24/7 access to the Emergency Assistance team, who can help you access local medical care.
  • Medical costs including hospitalisation.
  • Evacuation or repatriation if deemed medically necessary by us and in consultation with your attending physician.

Read more about COVID-19 cover in this article, which includes information on benefit limits and exclusions.

What's not covered

What isn't included for overseas medical treatment?

Travel insurance isn’t designed to cover everything, so make sure you read the PDS/FSG for what is and isn’t covered. That way there are no surprises if you need to use it. 

Some of the main medical-related events that aren’t covered include:

  • Any existing medical condition you had before purchasing your policy and/or that you suffered in previous periods of insurance (i.e. prior to purchasing more cover if you are extending your trip), unless it qualifies as an automatically covered condition.
  • Private hospital treatment when public funded treatment was available.
  • Where care is available under any Reciprocal Health Care Agreement*.
  • Any medical expenses incurred once you return home, even if you require ongoing medical treatment for something that occurred during your trip. Travel insurance does not provide health insurance at home.
  • Expenses which are not reasonable or medically necessary; routine treatment; elective treatment.
  • Anything else that’s listed in the General Exclusions and specific section exclusions in the PDS/FSG.

*About Reciprocal Health Care Agreements (Australia)

The Australian government has Reciprocal Health Care Agreements with many countries overseas – you can read more about these as the level of cover varies between them. These agreements mean eligible Australians may get help with the cost of certain essential medical treatment when visiting these countries. 

This is only a summary of cover and does not include the full terms, conditions, limits, and exclusions of the policy. FSG/PDS in full, so you understand what is and isn’t covered. If you are unsure about your level of travel cover, please contact us for help.

Cramps and body explosions in India.

I had been sick in India for about a month with ongoing symptoms including diahorrhea, vomiting, stomach cramps, nausea, fever, loss of appetite etc. Once we had arrived in Turkey I had an attack during the night at our Hostel. I was vomiting, had diahorrhea and intense stomach cramping so my boyfriend and I thought it was best to head to a hospital. Due to my condition I could not walk, it was also 2am/3am and we had no other method of getting to a hospital other than arranging for the hospital to send an ambulance to pick me up. Upon arriving at the hospital, the doctors undertook an examination of me and my conditions and due to severe dehydration they gave me a drip to restore my fluids. To find out what the causation of my symptoms were, they conducted tests on my blood and stool. The doctor also prescribed me medication to treat both my symptoms and illness. These included creams and also antibiotics.
A.D. Australian in India.
Claim Paid. $1042.54

Travel Insurance Benefits: how we can take care of you

Trip Cancellation

Been working hard for your trip?

We'll work hard to protect it.

Trip Protection
  • Are you, your family sick, injured or deceased?
  • Has one of your relatives died?
  • Has a bushfire damaged your home?

We’ve got your back.

Emergency Medical Expenses

Feeling fit and healthy? What if you get sick or injured?

Take the pain out of medical or dental costs.

Emergency Medical Insurance
  • Need medicine?
  • Accidentally injured?
  • Suddenly sick?

We’ve got your back.

Emergency Medical Transportation

Know where the nearest hospital is?

Don’t stress, we’ll get you there quickly.

Evacuation and Repatriation
  • Banged up overseas?
  • Medivac needed home?
  • You died overseas?

Help starts here.

Protect your gear

Love photography, filming or sport?

Cover your bags, tech or gear.

Protect your gear
  • Damaged docs?
  • Passport pilfered?
  • Tech trashed?

Help starts here.

  • Emergency Overseas Medical & Dental Expenses
  • Emergency Medical Evacuation & Repatriation
  • Trip Cancellation or Interruption
  • 24-Hour Assistance Services
  • Baggage
  • And more (depending on your country of residence)
*This is a general summary only. Restrictions, exclusions and limitations will apply. Coverage may not be available for all countries, states or provinces. Benefit limits may vary depending on the plan chosen. Get a quote for full details.

24/7 emergency assistance

Whether you need medical assistance or emergency evacuation, our teams are available 24 hours a day, 7 days a week, 365 days a year before and during your trip.

Are you in need of emergency assistance right now?

Contact the team