What you should consider when buying travel insurance for a trip to Croatia.
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If your idea of a European adventure is wandering through lush pine forests and ancient ruins during the day and partying in Zagreb nightclubs until dawn, then you’re sure to fall in love with Croatia. However, before you set off for the hiking trails of Paklenica National Park or the galleries and museums of Sibenik, you might want to consider purchasing travel insurance first.
World Nomads offer two travel insurance plans, the Standard and Explorer Plan. These plans both offer cover for accidents, medical emergencies, theft, and lost or stolen luggage. However, the Explorer plan offers a wider scope of cover, with higher limits and sub-limits.
The following is only a summary of the cover on offer. When selecting your plan, always read through the Policy Wording first, to become familiar with the full list of benefits, exclusions, and general conditions.
Irish travellers might want to buy travel insurance before leaving for Croatia due to the following reasons:
Natural catastrophes – Croatia is prone to occasional earthquakes which cause severe damage to buildings, including hostels and hotels.
Travel insurance tip: if your hotel or hostel is damaged by an earthquake, or other type of natural disaster, you may be covered for accommodation with a different provider and any transport expense you incur (Explorer Plan).
Crime – although not regarded as a country with a high crime rate, travellers do need to be mindful when carrying bags or wearing expensive jewellery.
Adventure activities - World Nomads offers cover for over 150 adventure activities. Please read your Policy Wording beforehand to know exactly what activities are covered, as well as the actual terms, conditions, benefit limits and exclusions. While many of these activities are covered by both the Standard and Explorer Plans, the limits and sub-limits will be different for each policy.
If you’re planning to trek across the Velebit Mountains, you might not be covered if you've bought the wrong plan for your hike. You would need to know the altitude limit for hiking listed within your policy. Our plans have different levels of cover for hiking at altitudes of 3,000 metres (Level 1), 4,500 metres (Level 2) and 6,000 metres (Level 3). Certain exclusions apply to every policy. An example of an exclusion would be search-and-rescue missions.
These are just some of the 150 adventure activities that are covered:
No matter what type of holiday you’re seeking, Croatia has something to satisfy even the most intense cases of wanderlust. Although generally safe and tourist friendly, travellers to Croatia do need to be cautious when exploring its mountain ranges and coastal regions.
When hiking across any one of Croatia’s vast networks of mountain ranges, it’s always best to stick to the main walking tracks. There are believed to be unexploded landmines scattered throughout some forest regions, planted during the Croatian War of Independence that ran from 1991 to 1995.
Hikers should also try to avoid walking on the outermost edges of trails when crossing over mountains as the earth can often be soft and unstable in places. Hikers can easily lose their footing and take a fall if walking too close to the edge of a path.
Make sure that you’ve selected the right travel insurance plan for your specific needs. Buy a quote, make a claim, or extend your policy online anytime, from anywhere in the world.
Some things we don’t cover include:
This is not a full list of what’s covered and what’s not; please check your Policy Wording for a full list of terms, conditions, limitations, and exclusions that may apply to your specific plan. If you are unsure of your level of travel cover, please contact us for help.
Travel insurance tip: if any of your personal belongings are stolen, please make sure you notify the local police immediately. Get a police report as you’ll need to submit this when making a claim. When submitting your claim for theft, it’s best to include as much supporting documentation as possible. This can include witness statements, photographs, or surveillance footage of the incident, as well as the receipts for the stolen items. Please note that without supporting documentation, your claim may be harder to get approved.
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Know where the nearest hospital is?
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Whether you need medical assistance or emergency evacuation, our teams are available 24 hours a day, 7 days a week, 365 days a year before and during your trip.
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Contact the teamWhat you should consider when buying travel insurance for a trip to Croatia.
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Thinking of spending this summer in Croatia? If you’re sweating your way through Paklenica National Park or immersing yourself in the throng of Varazdin’s annual Spancirfest festival, you should consider buying travel insurance when planning your Croatian escape.
World Nomads offers two travel insurance plans, the Standard and Explorer plan. Both plans can help British travellers in the event of any injury, sickness or theft, with natural catastrophes also covered under the Explorer plan.
The Explorer Plan offers a wider range of cover than the Standard Plan, as well as some higher limits and sub-limits. Before selecting any plan, read through the Policy Wording carefully to make sure that your favourite activities are covered.
Here is a brief sample of what we cover. Please check your Policy Wording for our complete list:
Here are a few reasons why travel insurance may be worth it when travelling around Croatia.
Natural Catastrophes – Croatia has experienced its fair share of earthquakes. Depending on the magnitude, earthquakes can destroy buildings and occasionally cause fatalities.
Crime – Croatia is widely considered to be a safe country for travellers, without a high incidence of crime. However, tourists flaunting flashy jewellery or designer handbags may make themselves the targets of muggers.
Adventure activities: Our Standard Plan and Explorer plans cover more than 150 adventure activities. Many of these activities will be covered by both policies, however the benefit limits will be different for each policy. That’s why you need to read your Policy Wording carefully to make sure your chosen activities will be covered.
For example, if you’re planning a hiking trip over the Biokovo mountain range, you might not be covered if you've bought the wrong plan for your hike. You would need to know the altitude limit for hiking listed within your policy. Our plans have different levels of cover for hiking at altitudes of 3,000 metres (Level 1), 4,500 metres (Level 2) and 6,000 metres (Level 3). Certain exclusions apply to every policy. An example of an exclusion would be search-and-rescue missions.
Here are just a few of the 150+ adventure activities that we cover:
When hiking in any of Croatia’s mountains or along its seaside cliffs, always be careful where you step. Hikers can easily lose their footing when treading over tree roots and loose rocks. Whatever you do, don’t walk too close to the edge of a cliff or walking trail, even if it seems safe to do so, as the earth can suddenly crumble underneath you.
It’s always best to hike in groups, preferably with a guide rather than wandering solo through the wilderness, and always stick to the designated hiking trails.
Undetonated landmines from the Croatian War of Independence in the 1990s are littered throughout some mountains and woodland areas, so it’s best to stick to the commonly used hiking trails.
Make sure that you’ve selected the right travel insurance plan for your specific needs. Buy a quote, make a claim, or extend your policy online, anytime, from anywhere.
Some things we don’t cover include:
This is not a full list of what’s covered and what’s not; please check your Policy Wording for a full list of terms, conditions, limitations, and exclusions that may apply to your specific plan. If you are unsure of your level of travel cover, please contact us for help.
Travel insurance tip: if your hostel, Airbnb accommodation, or hotel is damaged during an earthquake, flood, fire, or other type of disaster, then your policy may cover the costs of transferring to and staying with a different accommodation provider (Explorer Plan).
Travel insurance tip: if any of your belongings are stolen, you must report the incident to the local police in the first instance. Get a police report as you’ll need to submit this when making a claim. Other supporting evidence you’ll need to provide include copies of receipts, witnesses’ statements, along with any photographs or CCTV footage. Claims without these documents may be harder to approve
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Whether you need medical assistance or emergency evacuation, our teams are available 24 hours a day, 7 days a week, 365 days a year before and during your trip.
Are you in need of emergency assistance right now?
Contact the teamWhat you should consider when buying travel insurance for a trip to Germany
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Often drawn to Deutschland during the summer months, Irish travellers enjoy hiking, biking and even a touch of the fast Autobahn. The Irish are also drawn to Germany’s many castles, its culture, and the scenic countryside. But before you head off and get stuck into it, you may want to consider getting yourself a travel insurance policy in case the unexpected happens during your trip.
No matter where in Germany you’re headed, it’s important for a resident of Ireland to be insured in case the unexpected occurs.
World Nomads offers two insurance policies – Standard and Explorer. Each provides different levels of coverage depending on your needs. Coverage provisions for the following:
You can purchase your policy of choice before departing Ireland, or when you arrive, but you’ll only be covered from the date marked on the policy certificate.
Throughout the global Coronavirus (COVID-19) pandemic nothing is more certain than uncertainty and although we know the Irish usually have luck on their side, that’s often not enough if there’s a protest that derails your plans or you sprain your ankle on a hike through the Sauerland village area in North Rhine-Westphalia, an area renowned for its outdoor activities.
Coronavirus is the latest consideration for travellers no matter how close they are to their home country. Despite vaccinations, it is possible to pick it up or be required to cut your trip off early to tend to a family member, so we factor that into our Explorer policy. For all the details including benefit limits and exclusions under our Coronavirus cover, check out our Coronavirus cover article.
Another reason to consider travel insurance in Germany is if you’re planning a road trip, as the roads can be dangerous, especially the Autobahn. Also, activities such as hiking, biking or skiing obviously come with the risk of injury, which can prove costly and ruin your trip if you’re uninsured.
For those digital nomads who don’t leave home without their tech devices, we can often get distracted by what there is to see and sometimes luggage and tech gear goes missing or is stolen, so World Nomads has cover for that.
Our Emergency Assistance Team is available 24/7 and can assist with letting you know if attending a hospital is medically necessary, help you locate the nearest medical facilities (this can be beneficial in out of the way places), liaise with your treating doctor to make sure that your treatment plan is appropriate, and assist with language barriers you may face.
Like any destination that is not your home, there are opportunistic thieves everywhere so it’s vital that you always keep your possessions close and keep your wits about you. Most educated travellers will know that train stations are fair game for pickpockets and rail scams. Political protests and riots can flare up at any time, and given its history, Deutschland is not immune from terrorist attacks, so it is important that travellers keep up to date with the Irish Department of Foreign Affairs website prior to and during your trip.
Here is a brief sample of what we cover and why it could come in handy when travelling around Germany. Please check your Policy Wording for our complete list:
Some things we don’t cover include:
This is not a full list of what’s covered and what’s not; please check your Policy Wording for a full list of terms, conditions, limitations, and exclusions that may apply to your specific plan. If you are unsure of your level of travel cover, please contact us for help.
Been working hard for your trip?
We'll work hard to protect it.
We’ve got your back.
Feeling fit and healthy? What if you get sick or injured?
Take the pain out of medical or dental costs.
We’ve got your back.
Know where the nearest hospital is?
Don’t stress, we’ll get you there quickly.
Help starts here.
Love photography, filming or sport?
Cover your bags, tech or gear.
Help starts here.
Whether you need medical assistance or emergency evacuation, our teams are available 24 hours a day, 7 days a week, 365 days a year before and during your trip.
Are you in need of emergency assistance right now?
Contact the teamWhat you should consider when buying travel insurance for a trip to Germany
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Germany has long been a popular travel destination for British tourists. More than two million make the trip annually, drawn to Deutschland’s verdant forests, historic castles, and fast autobahn. But before you jet off to try Germany’s world-famous ale and Bratwurst sausages, you may want to consider buying travel insurance just in case the unexpected occurs.
Let’s face it, most of us are busy planning our next trip even before our last one has ended. As important as the itinerary is, so too is travel insurance.
World Nomads offers two plans – Standard and Explorer – each provides different levels of coverage depending on your Country of Residence and what level of cover you need. World Nomads offers cover for the following:
You can purchase a World Nomads policy before leaving the United Kingdom, or while you are en route, but do note that coverage is only available from the date marked on the policy certificate.
As picturesque as this part of Europe is, Germany’s Alpine region is prone to avalanches and wild weather which can derail a winter holiday. Also, the roads across Germany can be dangerous, especially the very fast Autobahn motorway. Also, activities such as hiking, biking, or skiing come with the risk of injury, which can prove costly and ruin your trip if you’re uninsured.
With Coronavirus (COVID-19) as a consideration, it’s possible that you may contract the virus mid-trip and need to alter or cancel your plans. World Nomads’ Explorer plan factors in provisions for some COVID19-related events (terms and exclusions do apply). For all the details including benefit limits and exclusions under our Coronavirus cover, check out our Coronavirus cover article.
Our Emergency Assistance Team is available 24/7 and can help you know if attending a hospital is medically necessary, help you find the nearest medical facilities (this can be beneficial in out of the way places), liaise with your treating doctor to make sure that your treatment plan is appropriate, any assist with language barriers you may face.
Always be aware of your surroundings and always remain vigilant about your possessions.
If you’ve done your research, you’ll know that pickpockets are active across Germany, you may encounter political protests or, although unlikely, find yourself caught up in a terrorist attack, so it’s important to keep up to date with the UK Government’s Travel Advisory page.
Here is a brief sample of what we cover and why it could come in handy when travelling around Germany. Please check your Policy Wording for our complete list:
Some things we don’t cover include:
This is not a full list of what’s covered and what’s not; please check your Policy Wording for a full list of terms, conditions, limitations, and exclusions that may apply to your specific plan. If you are unsure of your level of travel cover, please contact us for help.
Been working hard for your trip?
We'll work hard to protect it.
We’ve got your back.
Feeling fit and healthy? What if you get sick or injured?
Take the pain out of medical or dental costs.
We’ve got your back.
Know where the nearest hospital is?
Don’t stress, we’ll get you there quickly.
Help starts here.
Love photography, filming or sport?
Cover your bags, tech or gear.
Help starts here.
Whether you need medical assistance or emergency evacuation, our teams are available 24 hours a day, 7 days a week, 365 days a year before and during your trip.
Are you in need of emergency assistance right now?
Contact the teamWhat you should consider when buying travel insurance for a trip to Croatia.
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Croatia offers travelers the perfect conditions to enjoy the rich beauty of its forests and coastlines or to soak in the excitement of its vibrant cities such as Zagreb and Split. Smaller cities such as Rijeka and Zadar are perfect for travelers seeking a more laid-back and off the beaten track Croatian adventure.
However, before you step foot on this romantic land of pebbled beaches, historic villages, and awe-inspiring waterfalls, you may want to consider buying travel insurance, as even the most careful travelers can run into danger or unforeseen events when they’re not expecting it.
The following is just a brief list of what World Nomads may cover under our Standard and Explorer plans. Depending on your Country of Residence and the plan you choose, World Nomads plans may offer cover (up to the benefit limits) for:
To view the entire list of what we cover, along with the terms, benefit limits and exclusions, please check your policy wording.
World Nomads offers two plans, the Standard and Explorer plan, which both cover many of the same risks including lost baggage, emergency medical treatment and repatriation back to your Country of Residence. However, our Explorer Plan gives a broader range of cover, with more benefits and higher limits. Ultimately you should consider selecting the plan that gives you the most adequate level of cover for the activities that you wish to pursue on your Croatian holiday.
Here are just a few of the reasons why travel insurance could come in handy when planning a trip to Croatia:
Natural Catastrophes – like many countries around the world, Croatia has a history of being struck by earthquakes that can render hotels and hostels uninhabitable.
Crime – as is the case in most countries of the world, opportunistic thieves scrutinize crowds of tourists, planning when they can snatch an unattached handbag or shopping bag from a traveler whose attention is otherwise engaged.
Adventure activities - whatever activities you might be into, Croatia offers travelers plenty of verdant forests, jagged mountain ranges and pristine beaches to tantalize even the most hardcore adventure seekers.
You should check your policy wording to ensure you pick the best plan for your favorite sports and activities. For example, before you begin your hiking expedition through Risnjak National Park, you would need to know the altitude limit for hiking listed within your chosen policy.
Our plans have different levels of cover for hiking at altitudes of 3,000 meters (Level 1), 4,500 meters (Level 2) and 6,000 meters (Level 3). Certain exclusions apply to every policy. One such exclusion is search and rescue missions.
If you feel unsure about whether your volunteer activity is covered, you can get in touch with our Customer Service team and they will be able to assist you.
Here are just a few of the 150+ adventure activities that we cover:
Travel insurance tip – If your booked accommodation is damaged by any type of natural catastrophe such as a hurricane, flood, or earthquake, then your policy may cover you for the costs of relocating to and staying in a different hotel or hostel. This cover is only available on the Explorer Plan.
Travel insurance tip – if any of your belongings are stolen, go to your nearest police station and report the incident. Request a police report, as you’ll need this if you wish to claim. When making a claim, include all supporting documentation such as witness statement details, receipts of purchase, police reports and surveillance footage (if the incident was caught on film).
If you have a passion for adventure activities such as hiking, mountain climbing and diving, then you won’t have difficulty passing the time when you visit Croatia. However, travelers need to be aware of the hidden dangers that lie beneath the rugged natural beauty.
When trekking the mountains and forest regions, always keep to the established hiking trails and try to avoid wandering off into the undergrowth. Landmines remaining from the Croatian War of Independence several decades ago may still pose a threat to anyone passing through the wilderness.
Croatia’s coastlines provide ample opportunities for cliff jumping enthusiasts. We do offer cover for cave/cavern diving, scuba diving and free diving (up to 50 meters), but please be aware that special conditions and exclusions apply to these activities. Always check your policy wording to ensure that any of your selected activities and sports are adequately covered. Please note that we won’t cover you for cliff diving under any of our policies.
Below is a limited list of what our travel plans do not cover. To view the entire list of benefits, limits, and exclusions, please refer to your policy wording.
This is not a full list of what’s covered and what’s not; please check your Policy Wording for a full list of terms, conditions, limitations, and exclusions that may apply to your specific plan. If you are unsure of your level of travel cover, please contact us for help.
Been working hard for your trip?
We'll work hard to protect it.
We’ve got your back.
Feeling fit and healthy? What if you get sick or injured?
Take the pain out of medical or dental costs.
We’ve got your back.
Know where the nearest hospital is?
Don’t stress, we’ll get you there quickly.
Help starts here.
Love photography, filming or sport?
Cover your bags, tech or gear.
Help starts here.
Whether you need medical assistance or emergency evacuation, our teams are available 24 hours a day, 7 days a week, 365 days a year before and during your trip.
Are you in need of emergency assistance right now?
Contact the teamWhat you should consider when buying travel insurance for a trip to Germany
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Planning a German adventure is all about indulging in the food and top notch German beers, as well as hiking in the Bavarian Alps, and taking in the arts, culture, and history at one of Germany’s 6,200 museums covering every topic imaginable, including mustard. Before you take off, you may want to consider travel insurance to ensure that any hiccups to your plans don’t pack a knockout punch.
Once your trip is locked in, next on the travel list to consider should be an insurance policy. If it’s an afterthought, that’s alright too, you can still get a policy if you’ve already set off.
World Nomads offers two plans – Standard and Explorer – each provides different levels of coverage depending on your Country of Residence and what level of cover you need. Here are some of the highlights our cover provides for:
As exciting as a trip to this part of Europe is for most, as with all travel not everything always goes without a hitch. If landing in Deutschland after a lengthy flight from the US or further afield only to realize your luggage hasn’t arrived with you; twisting your ankle while traversing the cobbled streets in Bremen; or the thought of your travel buddy contracting Coronavirus (COVID-19) pre-trip give you the jitters, travel insurance could lessen the financial burden.
Our Emergency Assistance Team is available 24/7 and can assist with letting you know if attending a hospital is medically necessary, help you locate the nearest medical facilities (this can be beneficial in out of the way places), liaise with your treating doctor to make sure that your treatment plan is appropriate, and assist with language barriers you may face.
Although mostly a safe destination, the unexpected can trip us up here just as it can anywhere. In this part of the world, pickpocketing and bag snatching are common concerns, especially when in crowded areas, so it’s best to be wary of your surroundings and belongings.
Scams are also prevalent, particularly at railway stations and riots and demonstrations can be disruptive. If you’re injured, have your possessions stolen, or your plans are cancelled due to unexpected extreme weather events, your World Nomads policy may be able to help.
Each of the two levels of cover – Standard and Explorer – offer different benefits, limits, and sub-limits, so it’s best to compare them to see which suits you best. Here is a brief sample of what we cover depending on your Country of Residence and the plan you’ve selected. Please check your policy wording for our complete list:
Some things we don’t cover include:
This is not a full list of what’s covered and what’s not; please check your policy wording for a full list of terms, conditions, limitations, and exclusions that may apply to your specific plan. If you are unsure of your level of travel cover, please contact us for help.
Been working hard for your trip?
We'll work hard to protect it.
We’ve got your back.
Feeling fit and healthy? What if you get sick or injured?
Take the pain out of medical or dental costs.
We’ve got your back.
Know where the nearest hospital is?
Don’t stress, we’ll get you there quickly.
Help starts here.
Love photography, filming or sport?
Cover your bags, tech or gear.
Help starts here.
Whether you need medical assistance or emergency evacuation, our teams are available 24 hours a day, 7 days a week, 365 days a year before and during your trip.
Are you in need of emergency assistance right now?
Contact the teamFour travel benefits you shouldn't leave home without
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Maybe your next trip won’t include crossing an ocean or boarding a plane. But just because you’re travelling within Brazil doesn’t mean that you won’t need backup if your travels take a turn for the worst.
World Nomads’ coverage starts when you leave your home province and provides essential protection against a wide range of mishaps that you could encounter on the road.
It doesn’t matter if you’re on a distant continent or in an adjacent state – you could sprain your ankle, get into a car accident, or get delayed by inclement weather just about anywhere. A good travel protection plan can help prevent any of these unexpected events from turning into full-blown disasters.
Accidents and emergencies can happen in your own backyard – which is why it’s important to consider these four main benefits of domestic travel insurance.
It is important that you read and understand your coverage. There are limits and exclusions that apply to all insured travellers.
Along with the benefits above, World Nomads travel insurance also includes important assistance services and features such as:
Been working hard for your trip?
We'll work hard to protect it.
We’ve got your back.
Feeling fit and healthy? What if you get sick or injured?
Take the pain out of medical or dental costs.
We’ve got your back.
Know where the nearest hospital is?
Don’t stress, we’ll get you there quickly.
Help starts here.
Love photography, filming or sport?
Cover your bags, tech or gear.
Help starts here.
Whether you need medical assistance or emergency evacuation, our teams are available 24 hours a day, 7 days a week, 365 days a year before and during your trip.
Are you in need of emergency assistance right now?
Contact the teamSimple and flexible travel insurance. Buy at home or while traveling, and claim online from anywhere in the world.
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As coberturas e o serviço que você já conhece, agora também para viagens domésticas. Cobertura em todo o território brasileiro.
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Talvez sua próxima viagem não inclua cruzar um oceano ou embarcar em uma longa viagem de avião. Mas só porque você está viajando dentro do Brasil, isso não significa que você não precisará de apoio se algo der errado.
A cobertura da World Nomads para viagens domésticas começa quando você sai de sua casa e fornece proteção essencial contra uma ampla gama de contratempos que você pode encontrar na estrada.
Não importa se você está em um continente distante ou em um estado adjacente – você pode torcer o tornozelo, sofrer um acidente de carro ou atrasar-se pelo mau tempo em qualquer lugar. Um bom plano de proteção de viagem pode ajudar a evitar que qualquer um desses eventos inesperados se transforme em um desastre.
Acidentes e emergências podem acontecer no seu próprio quintal – e é por isso que é importante considerar esses quatro principais benefícios do seguro viagem doméstico.
É importante que você leia e entenda sua cobertura. Existem limites e exclusões que se aplicam a todos os viajantes segurados.
Este é apenas um resumo da cobertura e não inclui todos os termos e condições da apólice. É importante que você leia e entenda sua apólice, pois ela contém benefícios, condições, exclusões e exclusões de condições pré-existentes. Se você não entender sua cobertura ou se tiver dúvidas, basta nos perguntar.
Além dos benefícios acima, o Seguro Viagem World Nomads também inclui importantes serviços e recursos de assistência, como:
Equipe de Assistência Emergencial, disponível 24 horas por dia, 7 dias por semana, que pode ajudar você a remarcar voos, localizar bagagem perdida ou substituir cartões de crédito roubados.
Nossa rede global de especialistas em segurança está disponível 24 horas por dia, 7 dias por semana. Você pode consultá-los para obter dicas de segurança e assistência paraevacuação.
A cobertura de diversos esportes e atividades de aventura faz parte de todos os nossos planos. Leia o artigo com mais detalhes sobre nossa cobertura de esportes e atividades de aventura.
Been working hard for your trip?
We'll work hard to protect it.
We’ve got your back.
Feeling fit and healthy? What if you get sick or injured?
Take the pain out of medical or dental costs.
We’ve got your back.
Know where the nearest hospital is?
Don’t stress, we’ll get you there quickly.
Help starts here.
Love photography, filming or sport?
Cover your bags, tech or gear.
Help starts here.
Whether you need medical assistance or emergency evacuation, our teams are available 24 hours a day, 7 days a week, 365 days a year before and during your trip.
Are you in need of emergency assistance right now?
Contact the teamSeguro viagem simples e flexível. Compre em casa ou durante a viagem e faça a solicitação online de qualquer lugar do mundo
Faça uma cotação
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If you suddenly feel unwell at any time during your overseas trip, go to the nearest medical centre or hospital. An emergency transport service provider can carry you to the nearest hospital if you’re in too much pain to walk or take public transport.
In case you don’t know the whereabouts of your nearest hospital or doctor’s surgery, you can call our 24/7 Emergency Assistance Team who will direct you where to go. You’ll need to tell them your policy number, what seems to be wrong with you and your current location.
After being examined by a hospital or medical centre doctor, call our 24/7 Emergency Assistance Team again to update them on your situation. If you’re admitted to hospital, our Emergency Assistance Team will correspond with the Admissions Department regarding payments and care arrangements.
You will need to provide copies of all reports in relation to your illness. Cover is only provided for illnesses that happen during your trip and not for any existing medical conditions. We may request a report on your medical history from your General Practitioner in Australia if we require further information. Types of reports you’ll need to obtain include:
If you wish to claim for any expenses you incurred because of falling ill on your overseas holiday, then you’ll need to be able to provide your receipts. While it’s always necessary to keep receipts for your medical expenses, make sure that you keep any other receipts from your holiday as well. Receipts for hotel stays, flights and even dining receipts (if you experienced food poisoning) may be required to substantiate your claim. Examples of receipts that you should keep include:
If you or one of your travelling partners contracts COVID-19 at any time during your holiday, and you need to cancel your travel plans, then you may be able to claim for any non-refundable expenses that you had incurred. Your Explorer Plan cover must already be in effect (having already passed your 72-hour waiting period), at the time that you or one of your companions caught COVID-19.
To support your claim, you’ll need to obtain a treating doctor’s report or medical certificate stating the Coronavirus diagnosis. Other documents that you’ll need to provide include pathology reports or official health statements indicating a positive COVID-19 result for you or anyone in your travelling party. Any claims for non-refundable expenses will need to be supported by copies of your receipts.
Please note: Coronavirus cover varies between plans.
To find out what cover applies to you, read our Coronavirus cover article, which has all of the details, including benefit limits, conditions and exclusions.
This information may help if things go wrong and you want to make a claim. All travel insurance plans are different, and cover will vary, depending on what’s happened, your Country of Residence, the plan you choose and any options or upgrades you buy. Your PDS will always have the full details of what you’re covered for.
If you have any further questions about what’s covered and not covered, just ask us.
Been working hard for your trip?
We'll work hard to protect it.
We’ve got your back.
Feeling fit and healthy? What if you get sick or injured?
Take the pain out of medical or dental costs.
We’ve got your back.
Know where the nearest hospital is?
Don’t stress, we’ll get you there quickly.
Help starts here.
Love photography, filming or sport?
Cover your bags, tech or gear.
Help starts here.
Whether you need medical assistance or emergency evacuation, our teams are available 24 hours a day, 7 days a week, 365 days a year before and during your trip.
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If you’re injured or get ill during your overseas holiday, ask your treating doctor to give you a report or medical certificate stating your diagnosis and period that you will be unfit for travel. Then contact the airlines and hotels with whom you have bookings as soon as reasonably possible. Try to make alternative arrangements for when you’ll be fit to resume your holiday.
If your doctor believes there is no option but to cancel your holiday and return home, then you may be covered for any of your previously paid, non-refundable expenses. However, if you are only unfit for a brief period, then your expenses may only be covered for the time stated on your medical certificate, not for the remainder of your holiday.
Don’t leave it to the last minute to cancel or rearrange your hotel or airline bookings as this may lead to additional costs. If you delay notifying these organisations, then your claim for expenses may not be approved.
Any cover offered for accommodation and flights will only be made up to the maximum benefit limits stated in your PDS. That’s why it’s important to read through your policy so that you know the applicable terms, limits, exclusions, and benefits.
To submit a claim for expenses, you’ll need to submit all the medical reports related to your illness or injury, as well as general correspondence regarding your cancellations. Examples of reports you’ll need to provide include:
If you cannot provide receipts for your accommodation, flights, and treatment expenses, then your claim may be dismissed, or any payment that you do receive might only be for a minimal amount. Types of receipts that you’ll need to provide include the following:
If you or one of your travelling companions’ contracts Coronavirus (COVID-19) during your overseas holiday, and have to cancel the rest of your trip, then your pre-paid, non-refundable travel expenses may be covered if you have selected the Explorer Plan.
You’ll need to ask your treating doctor for a report stating the diagnosis of COVID-19, as well as a pathology report or public health statement indicating a positive COVID-19 result.
If you are diagnosed with COVID-19 within the 72-hour waiting period after being issued with your Certificate of Insurance, then your non-refundable travel expenses may not be covered.
To find out what cover applies to you, read our Coronavirus cover article, which has all of the details, including benefit limits, conditions and exclusions.
Please note: COVID-19 cover varies between plans.
This information may help if things go wrong and you want to make a claim. All travel insurance plans are different, and cover will vary, depending on what’s happened, your Country of Residence, the plan you choose and any options or upgrades you buy. Your PDS will always have the full details of what you’re covered for.
If you have any further questions about what’s covered and not covered, just ask us.
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