Travel Insurance when visiting Thailand
Turquoise waters, vibrant culture, lush jungles and Tuk Tuks
- As featured in:
As featured in:
Thailand should be on every global travelers’ radar as it offers a mix of white sand beaches, ornate temples, and lush forests. With so much to explore, you may want to consider the benefits of travel insurance for you and your travel companions.
With World Nomads, you can buy travel insurance as soon as your trip is locked in and you're ready to go, or while you're on the road traveling around Thailand.
What’s Covered
World Nomads has two plans which cover an array of activities ranging from mountain biking to snorkelling, hiking, kayaking, surfing, scuba diving and more. Depending on your Country of Residence and the plan you choose, World Nomads plans offer cover (up to the benefit limits) for:
- Emergency medical: overseas emergency medical expenses at a hospital or medical centre if you suffer an unexpected injury or illness while in Chiang Mai.
- Evacuation: approved overseas emergency medical evacuation to the most appropriate medical facility for treatment or repatriation back to your country of residence. Emergency transport is subject to approval from the 24-hour Emergency Assistance team.
- Trip cancellation: has a sick or injured traveling companion put a stop to your Thailand trip? Your plan may be able to recover the unused, non-refundable travel expenses.
- Gear protection: had your camera stolen while trekking in Thailand? Our gear coverage can help with replacing belongings swiped from under your nose. You’ll need a police report to submit with your claim as well as copies of the original receipts and supporting documentation.
- Lost, stolen, or damaged baggage cover: we offer cover for baggage and items which you take with you or buy during your trip if they are stolen, damaged or destroyed, or if lost or damaged by a carrier. You must report all theft or loss to the police as well as to the common carrier, service provider or other local authority as soon as possible.
- Coronavirus cover: we offer cover for some Coronavirus related events. To find out more click here.
Traveler tip 1: if you’ve suffered a theft, get a Property Irregularity Report or other incident report from the carrier so you can submit it with your claim, as well as a police report. You should also have copies of the original receipts for your valuables and any luggage tickets.
Why should I consider insurance for Thailand?
World Nomads has two travel insurance plans to choose from, Standard vs Explorer. Both plans can help if you suddenly up in hospital with a bad case of food poisoning, or if you’ve had bags or valuables stolen. A worst-case scenario is if you are badly injured and need to be repatriated back to your Country of Residence as this can be very costly.
Traveler tip 2: To travel to Thailand, you’ll need to seek permission using the Royal Thai Government’s online platform – Thailand Pass and be approved before entering. Requirements for a Thailand Pass include a vaccination certificate, a negative COVID test from three days before departure and travel insurance with a minimum coverage of US$50,213 (AUD$70,000). For the latest Thailand travel alerts and restrictions click here.
What to look out for when traveling around Thailand
Beware theft and pickpockets
While Thailand is amongst the safest places to travel, there is always the chance that you could be the victim of a theft. Make sure you keep a copy of your receipts as you’ll need proof of ownership for any claims should your items get stolen. All World Nomads travel insurance plans will have some baggage coverage if your bags and valuables are stolen or damaged. However, with any insurance plan, benefit limits, conditions and exclusions may apply.
Keep an eye on your gear 24/7
It’s very important that you NEVER leave your valuables out of sight. You can find out more about our travel cover for tech gear and other high value items here. Make copies of all key documents such as, passport, ID, travel insurance, receipts, vouchers, addresses, transportation tickets, and keep them separate from the originals so you’ll have proof of purchase if the originals go missing. Exercise caution in crowded areas and on public transport; padlocking your bags to the luggage rack if you’re on an overnight train or bus is always a good idea.
Surviving Thailand’s food markets
You're going to find a variety of delicious food while traveling in Thailand, but food preparation standards can vary. Gastro and its unpleasant side effects are one of the more common medical complaints our travelers have experienced while in Thailand.
Our 24/7 Emergency Assistance team can help you find a doctor, particularly useful in Thailand’s remote areas, where access to medical care is harder to come by. If your illness is serious, the team can arrange for an emergency evacuation. Hospitals in Thailand (especially around Bangkok or Phuket) are well-equipped to treat you even if they may seem less modern than facilities you’d find at home.
Here are some simple actions that can help in case of gastro:
- Always wash your hands before and after eating or use a hand sanitizer.
- Never eat anything that's been sitting around, even for a short while.
- Don't drink tap water in Thailand – stick to bottled, boiled, filtered, or treated water.
- If you lose more fluids than you can keep down, seek help and use rehydration sachets.
Riding Motorbikes and Scooters
It’s easy to rent a motorcycle, so it’s not surprising that we see everything from exhaust pipe burns to extreme injuries caused by crashes, which can sometimes be fatal.
If you choose to ride, be sure to select a travel insurance plan that covers motorbike and scooter use.
Depending on your Country of Residence and the plan you’ve selected, we may offer coverage for global travelers hurt in motorcycle accidents for:
- Emergency medical expenses for treatment at the hospital or by a doctor at the local medical centre.
- Evacuation to more suitable medical facility if it’s urgent, medically necessary and if you’re fit to travel.
- Repatriation if you’re seriously ill or injured and unable to continue your trip.
For your coverage to take effect, certain conditions apply:
- You must have a valid driver’s license from your country of residence and as required in the relevant country where you're traveling.
- You need to comply with local laws and safety practices (wear a helmet, obey speed limits, and don’t drive drunk).
Traveler tip 3: if you’re intending to rent a car or motorbike you must check the licensing and local laws for the country you’re going to. You must also be adequately insured elsewhere, as you are not covered under this insurance for third party liability in respect of any mechanical or motorized vehicle.
If you need medical treatment, evacuation, or repatriation, you or a travel companion MUST contact our 24-hour Emergency Assistance team as soon as possible. Limits and exclusions to coverage will apply so read your policy carefully for full details.
For more details, or if you have a specific question about World Nomads insurance, please visit our online Help Center or contact us.This is only a summary of coverage and does not include the full terms, conditions, limitations and exclusions of the policy. You should read your policy wording in full so you understand what is and isn’t covered. That way there won’t be any surprises if you need to use it. If you have any questions, please get in touch.
Travel Insurance Benefits: how we can take care of you
Trip Cancellation
Been working hard for your trip?
We'll work hard to protect it.
Trip Protection
- Unexpectedly hospitalised?
- Travel buddy unfit to travel?
- Close relative suddenly dies?
We’ve got your back.
Emergency Medical Expenses
Feeling fit and healthy? What if you get sick or injured?
Take the pain out of medical or dental costs.
Emergency Medical Insurance
- Need meds quick?
- Accidentally injured?
- Suddenly sick?
We’ve got your back.
Emergency Medical Transportation
Know where the nearest hospital is?
Don’t stress, we’ll get you there quickly.
Evacuation and Repatriation
- Banged up abroad?
- Need a hospital urgently?
- Medivac home?
Help starts here.
Protect your gear
Love photography, filming or sport?
Cover your bags, tech or gear.
Protect your gear
- Passport or tech stolen?
- Airline lost your gear?
- Bags delayed?
Help starts here.
- Emergency Overseas Medical & Dental Expenses
- Emergency Medical Evacuation & Repatriation
- Trip Cancellation or Interruption
- 24-Hour Assistance Services
- Baggage
- And more (depending on your country of residence)
24/7 emergency assistance
Whether you need medical assistance or emergency evacuation, our teams are available 24 hours a day, 7 days a week, 365 days a year before and during your trip.
Are you in need of emergency assistance right now?
Contact the teamTravel Insurance when visiting Thailand
Turquoise waters, vibrant culture, lush jungles and Tuk Tuks
- As featured in:
As featured in:
With its beautiful beaches, vibrant cities, and rich cultural heritage, it’s easy to see why New Zealanders want to visit Thailand. However, unexpected issues can arise during any trip.
Here’s why you should consider travel insurance for your Thailand adventure.
- What’s covered in Thailand
- Why should I consider travel insurance for Thailand?
- What to look out for when travelling around Thailand
- What’s not covered
- FAQs for travel to Thailand
What’s covered in Thailand
Our policies can offer cover (up to policy limits) for benefits including:
- Emergency medical treatment
- Medical evacuation and repatriation
- More than 150 activities, sports, and experiences
- Trip cancellation and delay
- Baggage and personal belongings
- Cover for families
- Cover for extended stays and if you’re working
For over 20 years, World Nomads has helped adventurous travellers like you with travel insurance tailored for your journey. With our policies, you can enjoy emergency medical treatment, medical evacuation, trip cancellation benefits, baggage protection, cover for over 150 sports and activities, and many more benefits.
World Nomads offers two plans – Standard and Explorer. Each offers different levels of coverage and benefits. It is up to you to choose what plan has the right level of coverage to meet your travel needs.
Why should I consider travel insurance for Thailand?
With affordable accommodation, delicious food and adventures from scuba diving in Phuket to hiking Khao Luang - Thailand is a traveller’s dream. Our policies may cover you if your passport is stolen whilst browsing the Pattaya floating market or if your trip is cancelled due to extreme weather.
Our policies also offer cover for families looking for a relaxing break and digital nomads remote working in Chiang Mai.
What to look out for when travelling around Thailand
Beware of theft and pickpockets
While Thailand is a relatively safe place to travel, pickpockets are active in tourist areas. World Nomads travel insurance plans have some coverage if your bags and valuables are stolen or damaged.
Traveller tip 1: Make copies of all key documents such as passport, ID, travel insurance, receipts, vouchers and transportation tickets so you’ll have proof of purchase for any claims.
Keep an eye on your gear 24/7
It’s very important that you NEVER let your valuables out of sight. Exercise caution in crowded areas and on public transport.
Traveller tip 2: if you’re a victim of theft, get a Property Irregularity Report or other incident report so you can submit it with your claim, as well as a police report.
Surviving traveller's diarrhea
If you eat something that doesn’t agree with you and need medical assistance our 24/7 Emergency Assistance Team is here to help. The multi-lingual team can help you find a doctor or a, particularly useful in Thailand’s remote area, where access to medical care is harder to come by. If your illness is serious, the team can arrange for an emergency evacuation.
Stay healthy and avoid gastro with these tips:
- Always wash your hands or use hand sanitizer.
- Don't drink tap water in Thailand – stick to bottled, boiled, filtered, or treated water.
- If you lose more fluids than you can keep down, seek help and use rehydration sachets.
Riding motorbikes and scooters
Our policies may cover you (up to policy limits) if you ride a motorbike or scooter in Thailand for:
- Emergency medical expenses
- Evacuation to suitable medical facility if required
- Repatriation if you’re seriously ill or injured
To be covered for motorbike, scooter or moped use you must:
- select the activity when you purchase your policy. Activities cannot be added after policy purchase.
- have a valid driver’s license for the same class of vehicle in New Zealand, and as required in Thailand.
- comply with local laws and safety practices (wear a helmet, obey speed limits, and don’t drive under the influence of alcohol or drugs).
What do I do if I’m sick or injured and need assistance?
If you need emergency medical help, contact the 24-hour Emergency Assistance Team as soon as possible. They will contact suitable assistance and arrange medical care.
If you have general questions about your policy, you can contact us.
What’s not covered
There are some things we can’t cover, including, but not limited to:
- Participation in any activities where you don’t purchase the appropriate level upgrade, or where it is specifically excluded
- Existing medical conditions
- Traveling to, planning to travel to, or choosing to remain in a country or region that is subject to a ‘Do Not Travel’ warning issued by the New Zealand Government (see SafeTravel)
- Unsupervised baggage or personal items
- Being intoxicated by alcohol or drugs or acting illegally.
Always check the terms, conditions limits and exclusions of your policy. If you’re not sure about something or have any questions, contact us.
Are you looking for more travel inspiration for Thailand?
World Nomads has various articles that cover a range of fun topics on Bali, such as:
- Planning a Trip to Thailand: What to Know Before You Go
- Bangkok, Thailand: Insider Tips for Planning Your Trip
- 5 Ways to Get Off the Beaten Path in Thailand
This is only a summary of coverage and does not include the full terms, conditions, limitations and exclusions of the policy. You should read your Policy Document in full so you understand what is and isn’t covered. That way there won’t be any surprises if you need to use it. If you have any questions, please get in touch.
FAQs for travel to Thailand
Here are our most frequently asked questions about Thailand and travel insurance. You can also find the answers to other questions in our Help Center or you can ask our customer service team.
-
Do I need a Visa for Thailand?
From 2025 travellers from 93 visa-exempt countries including New Zealand will have to apply for a mandatory electronic travel authorisation (ETA) permit. A pilot phase is due to begin in December 2024, with a full roll-out by June 2025.
Travellers will need to apply for the free ETA online before arriving for tourist visits up to 60 days.
For more information visit the Thailand e-visa website.
-
I’m in Thailand right now – can I buy, change or upgrade my policy?
You can purchase a World Nomads policy online while you’re travelling, although a 72-hour waiting period may apply. You can also make some changes to your existing policy online via your World Nomads membership, or by contacting us. You can also extend your policy if you want to keep travelling. Be aware there are some policy changes you can’t make.
Travel Insurance Benefits: how we can take care of you
Trip Cancellation
Been working hard for your trip?
We'll work hard to protect it.
Trip Protection
- Unexpectedly hospitalised?
- Travel buddy unfit to travel?
- Close relative suddenly dies?
We’ve got your back.
Emergency Medical Expenses
Feeling fit and healthy? What if you get sick or injured?
Take the pain out of medical or dental costs.
Emergency Medical Insurance
- Need meds quick?
- Accidentally injured?
- Suddenly sick?
We’ve got your back.
Emergency Medical Transportation
Know where the nearest hospital is?
Don’t stress, we’ll get you there quickly.
Evacuation and Repatriation
- Banged up abroad?
- Need a hospital urgently?
- Medivac home?
Help starts here.
Protect your gear
Love photography, filming or sport?
Cover your bags, tech or gear.
Protect your gear
- Passport or tech stolen?
- Airline lost your gear?
- Bags delayed?
Help starts here.
- Emergency Overseas Medical & Dental Expenses
- Emergency Medical Evacuation & Repatriation
- Trip Cancellation or Interruption
- 24-Hour Assistance Services
- Baggage
- And more (depending on your country of residence)
24/7 emergency assistance
Whether you need medical assistance or emergency evacuation, our teams are available 24 hours a day, 7 days a week, 365 days a year before and during your trip.
Are you in need of emergency assistance right now?
Contact the teamTravel Insurance for Thailand
Turquoise waters, vibrant culture, lush jungles and Tuk Tuks.
- As featured in:
As featured in:
With white sandy beaches, beautiful temples, and island hideaways, Thailand is a top destination for Aussies looking to unwind. Although Thailand is a friendly country the unexpected can happen, so consider taking World Nomads travel insurance with you.
- What’s covered in Thailand
- Why should I consider travel insurance for Thailand?
- What to look out for when travelling around Thailand
- What’s not covered
- FAQs for travel to Thailand
What’s covered in Thailand
Our policies can offer cover (up to policy limits) for benefits including:
- Emergency medical treatment
- Medical evacuation and repatriation
- More than 150 activities, sports, and experiences
- Trip cancellation and delay
- Baggage and personal belongings
- Coronavirus-related events
- Cover for families
- Cover for extended stays and if you’re working
For over 20 years, World Nomads has helped adventurous travellers like you with travel insurance tailored for your journey. With our policies, you can enjoy emergency medical treatment, medical evacuation, trip cancellation benefits, baggage protection, cover for over 150 sports and activities, and many more benefits.
World Nomads offers two plans – Standard and Explorer. Each offers different levels of coverage and benefits. It is up to you to choose what plan has the right level of coverage to meet your travel needs.
Why should I consider travel insurance for Thailand?
With affordable accommodation, delicious food and adventures from scuba diving in Phuket to hiking Khao Luang - Thailand is a traveller’s dream. Our policies may cover you if your passport is stolen whilst browsing the Pattaya floating market or if your trip is cancelled due to extreme weather.
Our policies also offer cover for families looking for a relaxing break and digital nomads remote working in Chiang Mai.
What to look out for when travelling around Thailand
Beware of theft and pickpockets
While Thailand is a relatively safe place to travel, pickpockets are active in tourist areas. World Nomads travel insurance plans have some coverage if your bags and valuables are stolen or damaged.
Traveller tip 1: Make copies of all key documents such as passport, ID, travel insurance, receipts, vouchers and transportation tickets so you’ll have proof of purchase for any claims.
Keep an eye on your gear 24/7
It’s very important that you NEVER let your valuables out of sight. Exercise caution in crowded areas and on public transport.
Traveller tip 2: if you’re a victim of theft, get a Property Irregularity Report or other incident report so you can submit it with your claim, as well as a police report.
Surviving traveller's diarrhea
If you eat something that doesn’t agree with you and need medical assistance our 24/7 Emergency Assistance Team is here to help. The multi-lingual team can help you find a doctor or a, particularly useful in Thailand’s remote area, where access to medical care is harder to come by. If your illness is serious, the team can arrange for an emergency evacuation.
Stay healthy and avoid gastro with these tips:
- Always wash your hands or use hand sanitizer.
- Don't drink tap water in Thailand – stick to bottled, boiled, filtered, or treated water.
- If you lose more fluids than you can keep down, seek help and use rehydration sachets.
Riding Motorbikes and Scooters
Our policies may cover you (up to policy limits) if you ride a motorbike or scooter in Thailand for:
- Emergency medical expenses
- Evacuation to suitable medical facility if required
- Repatriation if you’re seriously ill or injured
To be covered for motorbike, scooter or moped use you must:
- select the activity when you purchase your policy. Activities cannot be added after policy purchase.
- have a valid driver’s license for the same class of vehicle in Australia, and as required in Thailand.
- comply with local laws and safety practices (wear a helmet, obey speed limits, and don’t drive under the influence of alcohol or drugs).
What do I do if I’m sick or injured and need assistance?
If you need emergency medical help, contact our 24-hour Emergency Assistance Team as soon as possible. They will contact suitable assistance and arrange medical care.
If you have general questions about your policy, you can contact us.
What’s not covered
There are some things we can’t cover, including, but not limited to:
- Participation in any activities where you don’t purchase the appropriate level upgrade, or where it is specifically excluded
- Existing medical conditions
- Traveling to, planning to travel to, or choosing to remain in a country or region that is subject to a ‘Do Not Travel’ warning issued by the Australian Government (see www.smartraveller.gov.au)
- Unsupervised baggage or personal items
- Being intoxicated by alcohol or drugs or acting illegally.
Always check the terms, conditions limits and exclusions of your policy. If you’re not sure about something or have any questions, contact us.
Are you looking for more travel inspiration for Thailand?
World Nomads has various articles that cover a range of fun topics on Bali, such as:
- Planning a Trip to Thailand: What to Know Before You Go
- Bangkok, Thailand: Insider Tips for Planning Your Trip
- 5 Ways to Get Off the Beaten Path in Thailand
Travel insurance is not designed to cover everything, so take the time to read the full description of cover in the PDS for the full details on what’s not covered as well as the terms, conditions, limitation and exclusions. If you are unsure of anything, please contact us for help.
FAQs for travel to Thailand
Here are our most frequently asked questions about Thailand and insurance. You can also find the answers to other questions in our Help Center or you can ask our customer service team.
-
Do I need a Visa for Thailand?
From 2025 travellers from 93 visa-exempt countries including Australia will have to apply for a mandatory electronic travel authorisation (ETA) permit. A pilot phase is due to begin in December 2024, with a full roll-out by June 2025.
Travellers will need to apply for the free ETA online before arriving for tourist visits up to 60 days.
For more information visit the Thailand e-visa website.
-
I’m in Thailand right now – can I buy, change or upgrade my policy?
You can purchase a World Nomads policy online while you’re travelling, although a 72-hour waiting period may apply. You can also make some changes to your existing policy online via your World Nomads membership, or by contacting us. You can also extend your policy if you want to keep travelling. Be aware there are some policy changes you can’t make.
Travel Insurance Benefits: how we can take care of you
Trip Cancellation
Been working hard for your trip?
We'll work hard to protect it.
Trip Protection
- Unexpectedly hospitalised?
- Travel buddy unfit to travel?
- Close relative suddenly dies?
We’ve got your back.
Emergency Medical Expenses
Feeling fit and healthy? What if you get sick or injured?
Take the pain out of medical or dental costs.
Emergency Medical Insurance
- Need meds quick?
- Accidentally injured?
- Suddenly sick?
We’ve got your back.
Emergency Medical Transportation
Know where the nearest hospital is?
Don’t stress, we’ll get you there quickly.
Evacuation and Repatriation
- Banged up abroad?
- Need a hospital urgently?
- Medivac home?
Help starts here.
Protect your gear
Love photography, filming or sport?
Cover your bags, tech or gear.
Protect your gear
- Passport or tech stolen?
- Airline lost your gear?
- Bags delayed?
Help starts here.
- Emergency Overseas Medical & Dental Expenses
- Emergency Medical Evacuation & Repatriation
- Trip Cancellation or Interruption
- 24-Hour Assistance Services
- Baggage
- And more (depending on your country of residence)
24/7 emergency assistance
Whether you need medical assistance or emergency evacuation, our teams are available 24 hours a day, 7 days a week, 365 days a year before and during your trip.
Are you in need of emergency assistance right now?
Contact the teamTravel insurance when rock climbing
Check out World Nomads travel insurance plans when rock climbing. Be adequately covered if injuries or extreme weather issues strike.
- As featured in:
As featured in:
Travel insurance when rock climbing
When looking for a mix of thrills, adventure and breath-taking natural landscapes, rock climbing delivers on all three. With so many top rock climbing destinations globally such as the Dolomites in Italy, Kalymnos in Greece, and Yosemite National Park in the USA, adrenaline junkies don’t have to look far.
Whether you’re a beginner or an experienced climber you may want to consider travel insurance as rock climbing can test your physical and mental abilities.
Insurance is essential if you are injured, severe weather derails your trip, or your equipment is lost or damaged.
- What's covered when rock climbing?
- Cover for more than 150 adventure and sports activities on both World Nomads plans
- What am I covered for?
- What's not covered?
- Key insurance tips for your rock climbing trip
What's covered when rock climbing?
World Nomads covers most rock climbing activities whether it is an indoor rock climbing day with friends or a week away at Yosemite National Park. However, we will not be able to cover you for rock climbing over 6,000 metres (19,685 feet) or if you plan on free soloing.
Depending on your Country of Residence and whether you’ve selected the Standard or Explorer plan, we may offer coverage for rock climbing for the following:
- Rock climbing (indoor)
- Rock climbing (bouldering)
- Rock climbing outdoor under 6,000m (19,685 feet)- multi-pitch climbing / sport climbing / bolted / aid climbing / traditional climbing / top or bottom rope climbing.
Residents of some countries may require an upgrade to include certain rock climbing activities and at certain altitudes.
Cover for more than 150 adventure and sports activities on both World Nomads plans
While there are many activities available on the Standard Plan, those feeling adventurous can upgrade to the Explorer Plan, which offers higher benefits and cover for a broader range of activities and sports.
Travel insurance tip: to have cover for an adventure sport or activity, you may need to add it to your policy or select a plan with more benefits/coverage when you buy and pay the extra premium, depending on your Country of Residence. Remember, you can’t upgrade your coverage after you buy, so it’s important to get this right on the first go.
What am I covered for?
Travel insurance is designed for many reasons, for example if extreme weather derails your rock climbing trip, However, there are specific reasons why it’s important for a rock climbing trip. World Nomads offers coverage (up to the policy limits) for:
- Baggage protection: had your ropes or rappelling gear stolen while rock climbing? Our gear coverage may help to replace belongings that were swiped.
- Emergency medical: rock climbing and fresh air can be great for the body and soul but not if it ends up in a bad fall. Emergency medical coverage will help in the case of an accident or when you need urgent medical treatment for an injury. Get to a doctor for treatment and medication and you can submit a claim to recover the costs (up to your benefit limit).
- Evacuation: your next rock climbing adventure may be far away from medical facilities. With our cover, you can get transported to the medical facility best for your care, subject to approval from us. Please note that remote travel is not covered.
- Trip cancellation: has a sick or injured traveling companion put a stop to your rock climbing adventure? Depending on your plan, you may be able to recover your travel expenses.
- Coverage for some Coronavirus (COVID-19)-related events: depending on your Country of Residence and the plan you’ve selected you may be covered for some Coronavirus-related events. To find out more, read our What’s Covered for Coronavirus article.
What's not covered?
Some things we may not cover include:
- Training for and/or participating in an activity at a professional level.
- Competing at an international event as a national representative.
- Going against local authority warnings by entering closed or restricted areas or places or putting yourself in an unsafe or dangerous situation.
- If you don’t follow your doctor’s instructions or what we or the 24/7 Emergency Assistance Team advise you to do.
- Any remote search or rescue operations to remove you from a life-threatening situation (unless covered by natural catastrophe).
- Unattended baggage or personal items.
Key insurance tips for your rock climbing trip
- Got your paperwork?: you’ll need the right visas and permits wherever you go to climb – insurance doesn’t cover you for not doing your paperwork.
- Know where to go… and where not to: check you can camp / climb or just generally be wherever that ‘hot’ climbing spot is. You don’t want to find yourself spending dinner in the local police station instead of the local bar… and insurance doesn’t cover you for illegal acts,
- Proof of purchase: yep, any claim you make will need supporting documentation such as receipts of your purchases.
- It pays to be prepared: check the weather, check your equipment, and check the credentials of your climbing instructor (if it’s a group climb) – if any seem unreliable then reconsider if it’s a smart move to go.
- Don’t get in over your head: be responsible when choosing a rock climbing destination or activity. Does it suit your experience level? Are you using an accredited tour operator?
- Keep an eye on your gear: don’t leave your expensive rock climbing gear or any other baggage unattended -those 'I spaced out” moments might not qualify for coverage.
- Be responsible: Choose a tour operator that promotes responsible tourism, works as part of the local community, as well as actively helps to conserve the environment.
This is not a full list of what’s covered and what’s not; please check your policy for a full list of terms, conditions, limitations & exclusions that may apply to your specific plan. If you are unsure of your level of travel cover, please contact us for help.
True Claims Stories
Travel Insurance Benefits: how we can take care of you
Trip Cancellation
Been working hard for your trip?
We'll work hard to protect it.
Trip Protection
- Unexpectedly hospitalised?
- Travel buddy unfit to travel?
- Been made redundant?
We’ve got your back.
Emergency Medical Expenses
Feeling fit and healthy? What if you get sick or injured?
Take the pain out of medical or dental costs.
Emergency Medical Insurance
- Need meds quick?
- Accidentally injured?
- Suddenly sick?
We’ve got your back.
Emergency Medical Transportation
Know where the nearest hospital is?
Don’t stress, we’ll get you there quickly.
Evacuation and Repatriation
- Banged up abroad?
- Need a hospital urgently?
- Medivac home?
Help starts here.
Protect your gear
Love photography, filming or sport?
Cover your bags, tech or gear.
Protect your gear
- Luggage lost?
- Airline lost your gear?
- Tech trashed?
Help starts here.
- Emergency Overseas Medical & Dental Expenses
- Emergency Medical Evacuation & Repatriation
- Trip Cancellation or Interruption
- 24-Hour Assistance Services
- Baggage
- And more (depending on your country of residence)
24/7 emergency assistance
Whether you need medical assistance or emergency evacuation, our teams are available 24 hours a day, 7 days a week, 365 days a year before and during your trip.
Are you in need of emergency assistance right now?
Contact the teamEssential tips for first-time World Nomads travel insurance buyers
- As featured in:
As featured in:
You may be weighing up the pros and cons of travel insurance for your next trip overseas, especially if you’ve never used it before. With Coronavirus adding an extra level of uncertainty, now could be the right time to consider travel insurance.
World Nomads offers insurance for travelers aged between 18 and 69. Our policies are available to travelers from more than 100 countries worldwide. You can get a quote online and be covered in no time.
If you’ve never had the need for travel insurance but you are thinking about buying it for your next trip, some of the scenarios where it may help include:
- If you need to cancel or curtail your trip because you’re sick.
- If you want your tech gear, valuables, and baggage covered.
- If you need emergency treatment during your trip due to an unexpected illness or injury.
- If you plan to do several activities and sports and need that extra level of cover.
- If you end up stuck at the airport for an extended period due to a travel delay or trip interruption.
What to look out for when considering travel insurance
Get a doctor to approve your fit to travel: know your own medical needs, for example, whether you have pre-existing medical condition(s) that may invalidate your cover. You may need to have a doctor’s sign off that you’re fit to travel, for example, if you’re pregnant and having pregnancy-related complications or if you’re unsure about a specific medical condition.
Research all your travel destinations: always do your research on the countries or regions you plan to visit. Check government travel advisories as they can change rapidly. Check out our travel alerts, and health organizations advisories, such as the World Health Organization.
Take time out to read the fine print: check your policy’s benefit limits, terms and conditions and exclusions to ensure you are getting the right level of cover for your travel plans and destinations to cover any potential claims. You can always get in touch with the Customer Service team who can help answer any questions.
Ensure all activities and sports are covered: our plans include cover for more than 200 activities globally, from backpacking to kayaking, hiking, and bungee jumping, but not all are covered under every plan – you can find out what is available for your Country of Residence here. You may need to pay an additional premium for higher-risk activities or choose a different plan. Read the policy wording carefully to choose the right plan and/or adventure sport option for your trip.
We’re here to help in case of emergency: make sure to know what to do in case of an emergency, which you can discuss with our 24/7 Emergency Assistance Team.
I have never bought World Nomads travel insurance. Why should I consider it?
For many first-time buyers, buying travel insurance can be daunting and confusing. At World Nomads, we have made choosing a travel insurance plan less time-consuming and stressful by offering two travel insurance plans with different levels of cover depending on your travel needs.
Standard Plan: includes a range of benefits such as overseas medical, coverage for your belongings, pre-trip cancellation and certain adventure activities.
Explorer Plan: has all the benefits of a Standard Plan and a few more, but it is more expensive.
Check out our Standard vs Explorer article for information on coverage, benefit limits, terms and conditions and exclusions.
Can I buy or extend my travel insurance while overseas?
With a World Nomads policy, you can buy cover anytime, anywhere. Plus, if you decide to stay longer somewhere or want to change direction on a whim, we are happy to extend your policy as long as it’s done before the end date shown on your Certificate of Insurance.
Traveler tip: if you buy a policy while traveling overseas, you must wait 72 hours before any cover is activated. The maximum duration available for any policy, including extensions, is 12 months from the start date.
Does World Nomads travel insurance include cover for Coronavirus-related events?
We offer cover for some Coronavirus-related events, however level of coverage under our Standard and Explorer Plans will depend on your Country of Residence and the plan you’ve selected.
If you are diagnosed with Coronavirus while overseas, your benefits may include:
- 24/7 access to our Emergency Assistance Team, who can help you access local medical care.
- Medical costs including hospitalization.
- Evacuation or repatriation if deemed medically necessary by us and in consultation with your attending medical practitioner.
Some of our Explorer plans offer cover for some additional Coronavirus-related insured events, such as cancellation following a COVID-19 diagnosis, to assist our travelers.
To find out what cover applies to you, read our What’s Covered for Coronavirus article, which has all of the details, including benefit limits, conditions and exclusions.
Things to look out for when buying travel insurance:
- Make sure you correctly choose the right trip dates, age limit, and level of cover.
- Ensure all your destinations are covered.
- Make sure you understand what a pre-existing medical condition is under our policy.
- Some activities and sports may require extra level of cover or may not be covered.
- Make sure you clearly understand the benefit limits and the excess as per the level of cover you’ve selected.
- Understand that there will be General Exclusions in your cover for which you won’t be covered under any circumstances.
- Make copies of travel documents and keep receipts in case you need to make a claim.
This is only a summary of cover and does not include the full terms, conditions, limitations and exclusions of the policy. You should read your policy wording in full, so you understand what is and isn’t covered. That way there won’t be any surprises if you need to use it. If you have any questions, please get in touch.
Did you know travel insurance covers...
- Trip cancellation
- Emergency medical
- Evacuation and repatriation
- Lost or damaged gear
- Delayed baggage
- Death overseas
- Terrorism
- And more...
You can also buy away from home or buy more cover if you extend your trip. Plus, you can claim online anytime, anywhere in the world.
True Claims Stories
Travel Insurance Benefits: how we can take care of you
Trip Cancellation
Been working hard for your trip?
We'll work hard to protect it.
Trip Protection
- Unexpectedly hospitalised?
- Travel buddy unfit to travel?
- Been made redundant?
We’ve got your back.
Emergency Medical Expenses
Feeling fit and healthy? What if you get sick or injured?
Take the pain out of medical or dental costs.
Emergency Medical Insurance
- Need meds quick?
- Accidentally injured?
- Suddenly sick?
We’ve got your back.
Emergency Medical Transportation
Know where the nearest hospital is?
Don’t stress, we’ll get you there quickly.
Evacuation and Repatriation
- Banged up abroad?
- Need a hospital urgently?
- Medivac home?
Help starts here.
Protect your gear
Love photography, filming or sport?
Cover your bags, tech or gear.
Protect your gear
- Luggage lost?
- Airline lost your gear?
- Tech trashed?
Help starts here.
- Emergency Overseas Medical & Dental Expenses
- Emergency Medical Evacuation & Repatriation
- Trip Cancellation or Interruption
- 24-Hour Assistance Services
- Baggage
- And more (depending on your country of residence)
24/7 emergency assistance
Whether you need medical assistance or emergency evacuation, our teams are available 24 hours a day, 7 days a week, 365 days a year before and during your trip.
Are you in need of emergency assistance right now?
Contact the teamTravel Insurance when horse riding
Make your horse riding adventure a memorable one for all the right reasons
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Are you hot to trot and mounting a case for an equine-inspired holiday? If it’s the sole reason for your trip or just one of the activities you’re planning on your travels, World Nomads travel insurance may help when the unexpected happens.
- Why should I consider travel insurance for horse riding?
- What's covered
- Coverage for more than 150 activities, sports, and experiences
- What's not covered?
Why should I consider travel insurance for horse riding?
If horse riding in the Loire Valley in France, riding and camping in Torres del Paine National Park in Chile, or galloping on an Andalucían beach in Spain is on your to-do list, we can offer coverage for many types of social/leisure, and non-competitive horse riding activities. For those who take it more seriously, some of our plans may also offer cover for equestrian, dressage, show jumping, and eventing.
Note: all our plans are different, which means you may require an upgrade for some activities and sports depending on your Country of Residence and the plan you've selected. Conditions and exclusions apply. Read the policy wording carefully to choose the right plan and/or adventure sport option for your trip.
Horse riding can be a rewarding and exciting experience. If it’s your first time horse riding, you might want to keep the following handy tips in mind:
- Have the right gear: wearing a helmet is a MUST, no matter how experienced you are.
- Wear proper clothing: long pants and closed-toed footwear are essential.
- It pays to be prepared: check the weather, check your equipment, and check the credentials of your riding instructor (if it’s a group ride) – if they’re not good then reconsider if it’s a smart move to go.
- Keep an eye on your gear: don’t leave your expensive horse-riding gear or any other baggage unattended – those 'I spaced out” moments might not qualify for coverage.
- Proof of purchase: any claim you make will need supporting documentation such as receipts of your purchases.
- Saddle up properly: make sure you and your children’s saddles are fitted properly. If the saddle is the wrong size, you or your child could be more likely to slip out of it and fall and it could end up being a costly mistake.
Check your policy wording carefully as terms and conditions and special exclusions may apply for horse riding activities.
What's covered
Our policies may cover you (up to the policy limits) for:
- Trip cancellation or disruption: if your trip is cancelled or interrupted due to an unforeseen event, you may be able to recover your travel expenses.
- Baggage delays and personal belongings: if you arrive at your destination but your baggage doesn’t, our policies cover baggage delays that stretch from 12 to more than 24 hours.
- Emergency medical: horse-riding and fresh air can be great for the body and soul, but not if it you’re on the wrong end of a feisty hoof and require medical assistance. Emergency medical coverage could come in handy in the case of an accident or injury that results in you going to hospital.
- Evacuation cover: your horse-riding adventure may be far away from medical facilities. With our cover, you can get transported to the medical facility best for your care, subject to approval from us. If your injuries are worse than first thought, you could be repatriated back to your Country of Residence if it's medically necessary.
- Natural catastrophe: If you find yourself amid a natural disaster or your destination is affected by extreme weather, we can offer coverage if you can’t use your booked accommodation or need to move to a safer location. If you’re caught up in a natural disaster you must contact our 24/7 Emergency Assistance Team as soon as possible as it may impact what we pay you if you intend to make a claim.
Keep in mind that benefit limits, terms and conditions, and exclusions apply, so be sure to read your policy wording carefully. If you have any questions about your cover, contact us.
Coverage for more than 150 activities, sports, and experiences
At World Nomads, we know that adventurous activities go hand-in-hand with traveling abroad. That’s why World Nomads offers cover for 150+ adventure activities, sports, and experiences, everything from hot-air ballooning, rafting, hiking, and of course – horse riding.
We offer two plans – Standard and Explorer – each of which offers different levels of coverage. It is up to you to choose what plan has the right level of coverage to meet your travel needs and that matches your specific activity plans.
If your favorite sport is not on the list get in touch with our Customer Assistance Team and they will let you know if we cover it. Be aware that an upgrade for certain activities and sports may be required.
Also, if things go wrong during your horse-riding trip and you intend to make a claim, please be aware that, in most cases, a claim will require that you prove you acted responsibly, used the recommended safety clothing and equipment, and were guided by a professional, qualified, and licensed guide, instructor, or operator.
What's not covered
While there are several things, we can offer coverage for, there are also things we just won’t cover. These include, but are not limited to:
- If you travel against medical advice or neglect to adhere to government ‘Do Not Travel’ warnings issued prior to departure.
- Any pre-existing medical condition unless otherwise expressly stated in your policy.
- Participation in a sport or activity not listed as covered in the policy wording or agreed by World Nomads or where you haven’t paid the required additional premium.
- Expenses you incur after you return to your Country of Residence.
- Unattended baggage or personal items.
This is not a full list of what’s covered and what’s not; please check your policy for a full list of terms, conditions, limitations, and exclusions that may apply to your specific plan. If you are unsure of your level of travel cover, please contact us for help.
Traveler tip 1: horse riding requires a certain amount of strength, stamina, flexibility, and balance to mount and ride the horse, especially for all-day horse-riding adventures. We do not recommend you ride a horse unless you are physically capable of it.
Traveler tip 2: horses can be easily spooked, and this is when many injuries occur. Some examples of things that can spook a horse include – sudden or unexpected movements, loud, sudden noises (alarms, whistles, bells, cell phones, screams, etc.), large crowds, other animals (for example, unleashed dogs), wasps and other insects, and camera flashes.
Travel Insurance Benefits: how we can take care of you
Trip Cancellation
Been working hard for your trip?
We'll work hard to protect it.
Trip Protection
- Unexpectedly hospitalised?
- Travel buddy unfit to travel?
- Been made redundant?
We’ve got your back.
Emergency Medical Expenses
Feeling fit and healthy? What if you get sick or injured?
Take the pain out of medical or dental costs.
Emergency Medical Insurance
- Need meds quick?
- Accidentally injured?
- Suddenly sick?
We’ve got your back.
Emergency Medical Transportation
Know where the nearest hospital is?
Don’t stress, we’ll get you there quickly.
Evacuation and Repatriation
- Banged up abroad?
- Need a hospital urgently?
- Medivac home?
Help starts here.
Protect your gear
Love photography, filming or sport?
Cover your bags, tech or gear.
Protect your gear
- Luggage lost?
- Airline lost your gear?
- Tech trashed?
Help starts here.
- Emergency Overseas Medical & Dental Expenses
- Emergency Medical Evacuation & Repatriation
- Trip Cancellation or Interruption
- 24-Hour Assistance Services
- Baggage
- And more (depending on your country of residence)
24/7 emergency assistance
Whether you need medical assistance or emergency evacuation, our teams are available 24 hours a day, 7 days a week, 365 days a year before and during your trip.
Are you in need of emergency assistance right now?
Contact the teamTravel Insurance for a trip to Africa
The African continent is ready for adventure.Check out these travel insurance tips so you can push your exploration to the limit.
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Known as the cradle of civilization, Africa has a winning combination of culture and nature, with urban art galleries, traditional art and diverse cultures, as well as jaw-dropping natural wonders, including 19,341-ft-high (5,895 meters)ice-capped Mount Kilimanjaro, the mountain jungles of Rwanda and the chance to see lions, elephants, cheetahs and more.
But as with any safari in the African bush, it helps to have a professional to guide you. World Nomads is here to assist, with travel insurance tips to keep in mind as you explore this diverse and fascinating continent… BYO binoculars!
Medical emergencies
Soaring over the Masai Mara grasslands in a hot-air balloon or walking over the Victoria Falls knife-edge bridge are unforgettable thrills, but they’re not exactly risk-free. A stubbed toe or a bout of malaria can feel worse when it happens in a remote place – such as a far-flung water hole, or a small village.
If you’re a World Nomads policy holder, you’ll have support from a team of like-minded people who know what it’s like to be an independent traveler. Your policy can help cover emergency accidents and illness when the worst happens (like a twisted ankle that stops your walking safari through Botswana’s Okavango Delta in its tracks). You also have access to our 24/7 Emergency Assistance Team, which could come in handy when you need to translate your Ugandan doctor’s advice or find the nearest quality hospital. If you’ve had an accident and need help, follow our guide on what to do.
Trip cancellation for terrorist incidents
Unfortunately, no place is immune to terrorist activity. Governments across the globe have their eye on some parts of Africa as hotbeds of terrorist activity. The U.S. State Department is warning visitors not to travel to some regions due to terrorism.
When you have a World Nomads policy and one of these events takes place in your destination within 30 days of your departure date, you may be able to make a claim if you need to cancel your trip up to the benefit limits.
Keep in mind that all our plans are different, depending on your Country of Residence and the plan you've selected. Conditions and exclusions apply. Read the policy wording carefully to choose the right plan for your trip. If you have any questions about your cover, you can contact us.
Weather-related trip delay, trip interruption and trip cancellation coverage
Not-so-fun fact: weather patterns across Africa can range from the unusual (such as the snowstorms in South Africa that had elephants, giraffes, and rhinos wandering in a de-facto snow globe) to the downright dangerous (monsoons and whipping winds in equatorial areas).
At its best, such extreme weather can lead to unexpected days indoors spent hunkering down at your lodge. At its worst, you could endure safety concerns, delayed tours or canceled flights. If you have a World Nomads policy, you can breathe a little easier knowing you may have some trip cancellation, trip interruption or trip delay coverage for some of these situations, depending on your Country of Residence and the policy you’ve chosen. Read your policy for more details on cover for natural disaster. You can always contact us if you have any questions.
Carjacking, pickpocketing and other crimes
Be sure to check for your government’s travel advisories regarding advice for traveling to Africa or to reconsider visiting parts of Africa that are currently experiencing civil unrest, violent crime and kidnapping.
If you are robbed during your travels, you may be reimbursed the loss of your belongings up to your depreciated value, depending on your Country of Residence and plan chosen. Don’t forget to keep your police report and make a copy to submit with your claim. Keep in mind that cash, currency and credit cards aren’t replaceable, so you’ll want to only carry what you need for the day (enough for some sugary South African fried koeksisters, for example).
Now, with these tips in mind, the only thing you need to worry about is making sure your safari guides have your favorite tipples in the jeep for your sundowner. If you haven’t organised travel insurance for your African Odyssey yet, get an online quote 24/7.
Travel Insurance Benefits: how we can take care of you
Trip Cancellation
Been working hard for your trip?
We'll work hard to protect it.
Trip Protection
- Are you or your family sick or injured?
- Natural disaster or terrorist attack where your'e going?
- Called to active service?
We’ve got your back.
Emergency Medical Expenses
Feeling fit and healthy? What if you get sick or injured?
Take the pain out of medical or dental costs.
Emergency Medical Insurance
- Need medication?
- Accidentally injured?
- Suddenly sick?
We’ve got your back.
Emergency Medical Transportation
Know where the nearest hospital is?
Don’t stress, we’ll get you there quickly.
Evacuation and Repatriation
- Hurt abroad?
- Need to get to a hospital urgently?
- Medevac home?
Help starts here.
Protect your gear
Love photography, filming or sport?
Cover your bags, tech or gear.
Protect your gear
- Video camera gone?
- Laptop lost?
- Sports gear stolen?
Help starts here.
- Emergency Overseas Medical & Dental Expenses
- Emergency Medical Evacuation & Repatriation
- Trip Cancellation or Interruption
- 24-Hour Assistance Services
- Baggage
- And more (depending on your country of residence)
24/7 emergency assistance
Whether you need medical assistance or emergency evacuation, our teams are available 24 hours a day, 7 days a week, 365 days a year before and during your trip.
Are you in need of emergency assistance right now?
Contact the teamTravel Insurance Cover for COVID-19 Related Events
Travel insurance may help if Coronavirus cancels your travel plans
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For information relating to policies purchased prior to 03 February 2022, please check the PDS provided with your purchase. You can contact us if you need this sent to you again. For policies purchased on or from 03 February 2022 please see below.
We know Aussie travellers can’t wait to travel again which is why we’ve added some Coronavirus (COVID-19) specific cover to our insurance plans, to help make it clear what COVID-19 related events our travellers may have coverage for. All our travel insurance plans include emergency medical and repatriation cover if you get sick with Coronavirus while abroad. Our Explorer plans also offer cover for some COVID-19 related events with the COVID-19 travel costs benefit a new feature.
World Nomads travel insurance for Coronavirus and our plans
- Standard and Explorer plans: Offer cover for emergency medical assistance if you get sick with COVID-19 overseas – cover includes medical assistance, repatriation and hospitalisation benefits.
- Explorer Plan: Offers cover for some COVID-19-related events such as cancellation, trip interruption expenses and some quarantine costs, as well as additional benefits for healthcare workers, residential care workers and law enforcement officers who have their pre-arranged leave cancelled by their employer due to COVID-19.
Benefit limits apply and vary between plans.
| Benefit | Standard | Explorer |
|---|---|---|
|
Emergency medical expenses overseas |
Yes |
Yes |
|
Medical repatriation/ evacuation (including funeral expenses or repatriation of your remains if the worst-case scenario happens) |
Yes |
Yes |
| Coronavirus Travel Costs Note: This section has its own benefit limits which apply. Check your PDS for full details or read our Help article which has all of the details, including benefit limits, conditions and exclusions. |
NA |
Yes |
What do I do if I get COVID-19 before or during my trip?
If you need to cancel or cut short your trip because you or a member of your travelling party is diagnosed with COVID-19 by a medical practitioner, or if your close relative in Australia is hospitalised or dies due to COVID-19, these tips may be helpful, especially if you intend to make a claim.
- Contact our 24/7 Emergency Assistance team as soon as possible – they can help direct you to local medical facilities if needed and help you understand your options.
- Isolate! And seek the relevant medical attention.
- If you haven’t left home yet and might need to cancel your trip – make sure you’ve got medical evidence of your diagnosis. This can include certification from your doctor that due to the COVID-19 diagnosis you are medically unfit to continue with your original travel plans, or an official PCR test. The diagnosis of COVID-19 must be made after your policy was purchased.
- Don’t delay in the cancellation of your plans to maximise the opportunity of refunds from your providers.
- Always keep receipts for any trip payments you make and, wherever possible, request written reports from providers or local authorities.
- Follow Australian government and local advice – different countries have different rules. What’s okay in Australia may not be okay in the countries you visit. While some countries may be more relaxed in their COVID-19 protocols, others may be very strict in who they allow to enter.
Travel insurance isn’t designed to cover everything, so make sure you’re careful with your planning and you read the PDS to make sure you understand what’s included and what’s not, as well as the terms, conditions, limitations and exclusions. If you have any questions get in touch.
Contact our 24/7 Emergency Assistance teams as soon as possible, so they can support you from the time you fall sick or get injured until the time you get home.
When you call please have ready:
- Your policy number
- A contact number and travelling companion details for where you are now
- The nature of your problem
FAQ
Here are our most frequently asked questions about Coronavirus cover and travel insurance. You can also find the answers to other questions in our Helpdesk or you can ask our customer service team.
-
Does my insurance cover medical costs upfront or do I have to pay and claim later?
Our international policies can offer cover for emergency overseas medical expenses and medical evacuation and repatriation following a serious injury or sudden illness; this includes coronavirus, subject to all policy terms, conditions, limits, and exclusions. However, if the plan you already purchased doesn’t include the benefit section ‘Coronavirus Travel Costs’ (which offers some cover for eight specific coronavirus-related events), contact us for assistance. We are not able to change the plan issued after purchase, but, provided you have not used your original policy, and do not need to make any claim, we may be able to assist with issuing a replacement policy and providing you with a refund of your original premium. It is important to remember that this would be a new policy, subject to the policy terms conditions and pricing in effect at the date it is issued and would not offer cover for any event that has already occurred.
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What do I do if my test hasn’t come back in time, and I need to cancel my trip?
If you need to cancel or rearrange your travel arrangements, even at the last minute, don’t delay in speaking with your airline or other travel providers to minimise any potential cancellation costs or fees. If you booked through a travel agent, they may be able to assist you with this, too. If you do need to make a claim, the cover available will depend on your individual circumstances, as well as the plan you have purchased. For us to assess if cover can apply, you’ll need to submit a claim along with all supporting documentation. Remember, if you are required to take a test prior to travel, it is important to allow sufficient time for results to come back.
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Why don't you cover ongoing treatment at home?
Cover may be available if you are unfit to travel due to contracting COVID-19, depending on the plan you have purchased, and the facts of your claim - check the policy you have purchased and if it has Coronavirus Travel Costs cover. We assess all claims on a case-by-case basis. Speak with your travel providers, you may be able to cancel or change your arrangements at no or minimal cost. If you booked through a travel agent, they may be able to assist you with this, too. Please note, if you’re already travelling and need to make changes to a flight change or your accommodation, even at the last minute, don’t delay in speaking with your airline or provider. If you can’t continue with your planned arrangements due to a positive diagnosis, simply not showing up could mean you forfeit your booking or incur additional fees when you may have been able to move your dates or times at no or minimal cost. If you booked through a travel agent, they may be able to assist you with this, too
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Do I need medical proof of my positive COVID-19 result if I need to cancel my trip?
Yes. You will need to provide documentation to support the circumstances of your claim. We understand that the type of documentation you can provide may vary and assess every claim on a case-by-case basis. You should submit as much information as you’re able to along with your claim, this will help us to assess your claim in a timely manner and reduce the possibility that we may need to ask you for further information. Information you supply may include: PCR Test demonstrating that at the time you were due to travel, you had an active case of COVID-19; Proof you were subject to mandatory isolation at the time you were due to travel due to a registered RAT (Rapid Antigen Test) result; Letter from medical practitioner confirming you are medically unfit to travel due to COVID. Don’t forget to contact your travel service providers as well, as you’ll also need to demonstrate that you have requested to refund or reschedule your arrangements, and what your out of pocket costs are. Remember, not all of our plans cover pre-trip cancellation for COVID-19. This is only a summary of coverage and does not include the full terms, conditions, limitations and exclusions of the policy. You should read your PDS in full so you understand what is and isn’t covered.
Bag snatched in Latvia.
It was my final day in Riga, Latvia. In my small bag I keep all my valuables, because hostels can't always be reliable with safekeeping. It contained my new GoPro, Iphone, digital camera, laptop and hard drive, plus my emergency money (200 euros). I planned on using my cameras and computer for editing later that afternoon. The coast was amazing and, as it got late, I decided to take the train back to Riga city. As I was getting off the train, down the vertical steep steps, I had my bag snatched off my shoulder. In seconds, the doors closed and the train pulled off. Telling authorities on the platforms immediately, they could not assist and referred me straight to the police. Feeling helpless, I went to the police where I was kept for hours, because of English barriers and translations of documents. I walked out just after midnight with my report. A day trip I won't forget soon.
Travel Insurance Benefits: how we can take care of you
Trip Cancellation
Been working hard for your trip?
We'll work hard to protect it.
Trip Protection
- Unexpectedly hospitalised?
- Travel buddy unfit to travel?
- Close relative suddenly dies?
We’ve got your back.
Emergency Medical Expenses
Feeling fit and healthy? What if you get sick or injured?
Take the pain out of medical or dental costs.
Emergency Medical Insurance
- Need meds quick?
- Accidentally injured?
- Suddenly sick?
We’ve got your back.
Emergency Medical Transportation
Know where the nearest hospital is?
Don’t stress, we’ll get you there quickly.
Evacuation and Repatriation
- Banged up abroad?
- Need a hospital urgently?
- Medivac home?
Help starts here.
Protect your gear
Love photography, filming or sport?
Cover your bags, tech or gear.
Protect your gear
- Passport or tech stolen?
- Airline lost your gear?
- Bags delayed?
Help starts here.
- Emergency Overseas Medical & Dental Expenses
- Emergency Medical Evacuation & Repatriation
- Trip Cancellation or Interruption
- 24-Hour Assistance Services
- Baggage
- And more (depending on your country of residence)
24/7 emergency assistance
Whether you need medical assistance or emergency evacuation, our teams are available 24 hours a day, 7 days a week, 365 days a year before and during your trip.
Are you in need of emergency assistance right now?
Contact the team
