Travel insurance designed for adventures while traveling.
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World Nomads covers more than 180 activities and sports, and if it’s not on the list you can contact us and we’ll let you know if we’ll cover it.
You can read more about coverage for some specific activities, or select your Country Of Residence and click here to see the activities covered by the plans available to you.
We offer cover for:
It’s a wide, wide world, and that can only mean one thing – Adventure! Here at World Nomads, we believe in helping you get the most out of your vacation and the most out of what the planet has to offer. That’s why we offer travel insurance covering more than 180 adventure sports and activities. So if you’re planning on scuba diving in Mexico or mountain biking the Himalayas, it may be a good idea to get travel insurance to cover your adventures.
Everyone envisages the end of a fun day skiing telling stories around a log fire, but what if it ends up with you telling the doctor how you hit a tree or broke your leg? Things don’t always go as planned, so all our policies include round-the-clock professional emergency assistance in the form of a support hotline.
Some of the situations covered by your adventure travel insurance may include:
Emergency Medical Care and Evacuation
If you tumble out of a dune-buggy miles from anywhere, we can help direct you to the nearest hospital and may even be able to arrange the transportation to get you there as soon as possible. Our Emergency Assistance team may also be able to contact your family back in Brazil to let them know what might have happened and how you are getting on.
Lost documents
If you’re out deep-sea fishing when your documents fell overboard while hauling in a 110kg tuna, your travel insurance may be able to arrange replacements to ensure your vacation continues and you’ll be able to get back home. Our Emergency Assistance team may be able to help here as well, offering guidance on getting money wired from overseas.
Baggage Loss
All ready to hit the Alpine slopes only to discover the airline has lost your skis and all your winter clothing? Unfortunately, it can happen, so your adventure travel insurance may be able to reimburse you for replacement gear while the airline sorts things out. Just remember to complete all the proper paperwork at the airport and keep it safe for when you’re ready to claim.
You might have finished the day’s trekking across Northern Spain without a hitch, but one of your buddies might not have been so lucky. If one of your traveling companions injures themselves or falls ill and you have to cut your trip short, your policy may be able to help you get back home and cover you for lost expenses.
There are some radical sports which we in Brazil particularly love, such as surfing and rappelling. While many forms of these sports are included in our policies, there are others which are popular amongst Brazilians, such as skydiving and mountain climbing, which may not be.
While World Nomads may provide insurance for a wide range of sports and unforeseen events, it can’t cover everything. The following are some situations that won’t be covered:
Choose the right guide
Even if you’re just floating on a tube in the hotel pool, you should always be aware of the risks surrounding you. So if you’re planning to tube down some canyon rapids, you should be that much more aware of risks you face!
When choosing a tour operator, always check they are properly certified and registered to guide you through your exciting new adventure.
Choose the right gear
Make sure you are properly protected for the adventure sports you plan on doing. Double-check the harness on that high-speed yacht and pop on your helmet and pads when going skateboarding.
Be aware of your own limitations
You may ride around town every day at home, but that doesn’t mean that your body will be ready for a full day’s mountain biking in the high Pyrenees. Always take a step back and sensibly consider whether the activity you want to get involved in is suitable for your specific levels of fitness.
If you have any questions about coverage, just ask us – we’re happy to help.
A bone chipped my front tooth, on the top row, and cracked it. Blood started to run down so I had an emergency visit to the dentist to repair it.
Been working hard for your trip?
We'll work hard to protect it.
We’ve got your back.
Feeling fit and healthy? What if you get sick or injured?
Take the pain out of medical or dental costs.
We’ve got your back.
Know where the nearest hospital is?
Don’t stress, we’ll get you there quickly.
Help starts here.
Love photography, filming or sport?
Cover your bags, tech or gear.
Help starts here.
Whether you need medical assistance or emergency evacuation, our teams are available 24 hours a day, 7 days a week, 365 days a year before and during your trip.
Are you in need of emergency assistance right now?
Contact the teamSimple and flexible travel insurance. Buy at home or while traveling, and claim online from anywhere in the world.
Get a quote
Here are our most frequently asked questions about overseas medical insurance. You can also find the answers to other questions in our Helpdesk or you can ask our customer service team.
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You’re at the airport, ready to go and you just found out your flight is not leaving on time. What you do next can make the difference between a successful claim for compensation or a refund, and a long night on an uncomfortable airline bench.
World Nomads has put together some information that will help guide you if you’re stuck at an airport. The information covers some steps to follow in case your flight is delayed or cancelled, what you’re covered for and what you’re not covered for, and some added tips.
If you know it could be more than a 12-hour period, it’s worth finding out some information which can help if you need to make a claim, or claim compensation or a refund against the airline:
Traveler tip 1: if you are going to miss your flight because you’re just running late, that’s not an Insured Event. Under World Nomads policies, if an event is not specifically listed as an Insured Event, there is no cover for that event. Always make sure you read your Policy Wording for a full description of the coverage, terms, conditions and exclusions that apply to you.
Ask the service desk to give you evidence of why it was delayed. Travel insurance covers certain events, so you’ll need to show it was one of these for any claim to be successful. If for example it’s because of bad weather, then ask them to put that in writing for you. Some of our travelers report service desks have given them proof on letterhead paper at the airport on the spot. If they can't get their customer service and complaints, contact details then initiate contact on the spot.
If you have been left out of pocket or incurred expenses because of the delay, then your first port of call must be to seek compensation. Get the carrier to help rearrange or reschedule your plans or ask for a refund from the airline or travel providers who have not been able to provide their services to you. And yes – if you decide to claim for any costs you've incurred, then you’ll need evidence you tried to get a refund first. If you don’t have evidence, we’ll probably ask you for it which may delay any claim you make. We suggest you approach your airline or travel provider first.
Note: Depending on your Country of Residence you have rights under consumer protection legislation called the consumer guarantee in certain circumstances if your flight is delayed or cancelled. These are enshrined in the Montreal Convention which applies to residents from many countries. You must accept any reasonable alternative options offered by the airline, public transport provider, tour operator, or accommodation provider.
If you’re still out of pocket after contacting your airline, travel provider, or accommodation provider for compensation, you can make a claim under your travel insurance. We will consider all the information available to use and make a decision on your claim. As part of that process, the more documentation you have to show you have incurred expenses because of a covered event, the more easily and quickly we will be able to determine your claim.
This information may help if things go wrong, and you want to make a claim. All travel insurance plans are different, and cover will vary, depending on what’s happened, your Country of Residence, the plan you choose and any options or upgrades you buy. Your Policy Wording will always have the full details of what you’re covered for.
If you have any further questions about what’s covered and not covered, just ask us.
For more information on delayed and missed flights and how you may be covered read our Help Center article - Travel insurance: delayed and missed flights.
If you’re unsure about your level of cover around trip interruptions, you can read our Help Centre article - What does trip interruption cover?
Traveller tip 2: In many cases flight delays or cancellations have been caused due to strike action. If you would like to know what you may be covered for in case a strike leaves you stuck at the airport read our Help Centre article – Does travel insurance cover strikes?
Note: If your flight has been delayed or cancelled, or you’ve missed your connection, your airline or transport provider should always be your first phone call. You must make every reasonable effort to contact your travel providers as soon as possible to seek compensation or offers to rearrange or reschedule your plans. When applicable you should exercise your rights under consumer protection legislation before deciding to incur additional expenses, change your travel plans or make a claim with us.
Travel insurance is not designed to cover everything, so take the time to read the terms, conditions, limits and exclusions in the Policy Wording, particularly in the sections of cover that describe cover for 'cancellation' and 'trip interruption’ so there are no surprises if you do need to use it.
Here and the main things that aren’t covered:
If you think your travel plans might be affected, you should:
This is only a summary of cover and does not include the full terms, conditions, limits, and exclusions of the policy. You should read your Policy Wording in full, so you understand what is and isn’t covered. If you are unsure about your level of travel cover, please contact us for help.
Been working hard for your trip?
We'll work hard to protect it.
We’ve got your back.
Feeling fit and healthy? What if you get sick or injured?
Take the pain out of medical or dental costs.
We’ve got your back.
Know where the nearest hospital is?
Don’t stress, we’ll get you there quickly.
Help starts here.
Love photography, filming or sport?
Cover your bags, tech or gear.
Help starts here.
Whether you need medical assistance or emergency evacuation, our teams are available 24 hours a day, 7 days a week, 365 days a year before and during your trip.
Are you in need of emergency assistance right now?
Contact the teamWorld-class breaks and classic beach towns. Surf’s up! Where’s your travel insurance?
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Stoked to be hitting those waves you’ve only dreamed of until now? You’ve mastered all that Brazil’s coasts have to offer and now it’s off to the Gold Coast, Indonesia or Oahu. But an awkward wipeout or an encounter with hidden rock could bring your dream to a premature end. So before paddling out, it’s a good idea to have your travel insurance in place.
You might be a seasoned surfer and know the risks, but riding the waves knowing that you’re covered in the event of an accident makes you a smart surfer. A World Nomads travel policy for surfing may cover:
Baggage Loss: What if the airline misplaces your prized board and other baggage before you’ve even seen the ocean? Make sure you follow the correct Property Irregularity Procedures and your insurance may mean you can still head to the beach.
Lost documents: Mislaid your travel documents and wallet hopping from one beach town to another in Nicaragua? You may be able to rely on your travel insurance to ensure arranging replacements is smooth and easy.
Emergency Medical Care: One minute you’re flying across the waves, the next you’ve seriously wiped out. Getting overseas travel insurance for urgent or emergency medical issues before traveling may have been the best decision you make if you have an accident or even suffer a disability.
Transportation: The world’s best swells aren’t necessarily conveniently located next to the local hospital. Your travel insurance may well help you get from your secluded surfer’s paradise to the nearest medical center for treatment.
Trip cancellation: If you or a travel companion has an accident on the waves or falls ill, meaning your trip is cut short, your policy may help you get back home and recover your pre-paid travel expenses.
Besides wave surfing, your World Nomads policy may also cover:
Be sure to read through your travel insurance policy carefully as certain complementary forms of medical treatment may not be covered for surfing-related accidents.
World Nomads believes in providing support so that everyone has the chance to explore all the world has to offer. But you shouldn’t visit regions that have been deemed unsafe or unadvisable for travel, and you always need to be sensible and take care. World Nomads can’t cover everything, so please be aware of a few things, such as:
As a surfer, there’s a good chance you’re going to be up for trying a few other adventure sports or activities while on vacation.
World Nomads provides cover for more than 150 different exciting sports and activities that you can try out while traveling overseas. But you should always make sure you carefully read the different policies - Standard, Explorer and Explorer Plus - and decide which one is right for you.
Enjoying your vacation to the max often means making the right decisions. So when heading out for those early morning breaks:
Obviously, on a surfing vacation, this is what you’ll want specific coverage for. But World Nomads travel policies cover many of those other unexpected and sometimes unavoidable things that can happen when away from home.
You may need medical attention after twisting your ankle hiking over the hill to another beach or eating some local seafood that didn’t agree with you. There is still even the possibility that you might catch COVID-19. Whatever happens, travel insurance for medical emergencies is important as it may provide you with medical care and attention when far from home.
The World Nomads emergency assistance team can also provide you with 24/7 help on a range of unexpected events. These may include providing guidance to the nearest hospital or police station or informing your family back home of any emergencies and helping receive funds quickly and easily if you find yourself in difficulty.
Obviously, this is just a brief outline of why it’s a good idea to have some travel insurance if you’re on a surfing vacation. For more detailed information, get a quote online and carefully read through the policy options available. If you have any questions, feel free to contact us.
Been working hard for your trip?
We'll work hard to protect it.
We’ve got your back.
Feeling fit and healthy? What if you get sick or injured?
Take the pain out of medical or dental costs.
We’ve got your back.
Know where the nearest hospital is?
Don’t stress, we’ll get you there quickly.
Help starts here.
Love photography, filming or sport?
Cover your bags, tech or gear.
Help starts here.
Whether you need medical assistance or emergency evacuation, our teams are available 24 hours a day, 7 days a week, 365 days a year before and during your trip.
Are you in need of emergency assistance right now?
Contact the teamSimple and flexible travel insurance. Buy at home or while traveling, and claim online from anywhere in the world.
Get a quote
What to do if someone at home is sick or injured
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As soon as you know that you won’t be able to use any pre-booked or pre-paid accommodation, transport or tours, you must try to rearrange them, or if necessary, cancel. Your policy offers cover for some insured events that will allow for cancelation owing to injury or illness. Check your policy carefully to see if these apply in your circumstances.
Just remember, if you decide to rearrange, we’ll only pay up to the pre-trip cancellation benefit amount. If you don’t rearrange or cancel as soon as reasonably possible, we may not cover any additional rearrangement or cancellation costs that arise as a result. But you should only cancel arrangements when it’s absolutely necessary.
To support your claim, you’ll need to get the following:
You’ll need to keep your receipts, itineraries and booking and cancellation confirmations including details of any refunds received for any affected transport and accommodation.
Our suggestions should help you avoid unnecessary costs, gather the right evidence and help keep your claim hassle free.
Ready?
Having a sick relative is stressful enough, let alone having to cancel a trip overseas too! For policies purchased after 17 June 2021, we now have cover on our Explorer Plan for some Coronavirus related travel events to assist our European travellers, including having to cancel or postpone your trip abroad because a close relative is diagnosed with Coronavirus.
We’ve also included cover for overseas medical expenses and medical evacuation and repatriation related to your Coronavirus diagnosis and this is available on both the Standard and Explorer plans.
Please note: COVID-19 cover depends on your Country of Residence and varies between plans.
To find out what cover applies to you, read our Coronavirus cover article, which has all of the details, including benefit limits, conditions and exclusions.
This information may help you avoid unnecessary costs, gather the right evidence and help keep your claim hassle free.
All travel insurance plans are different, and cover will vary, depending what's happened, your country of residence, the plan you choose and any options or upgrades you buy. Your policy will always have the full details.
Been working hard for your trip?
We'll work hard to protect it.
We’ve got your back.
Feeling fit and healthy? What if you get sick or injured?
Take the pain out of medical or dental costs.
We’ve got your back.
Know where the nearest hospital is?
Don’t stress, we’ll get you there quickly.
Help starts here.
Love photography, filming or sport?
Cover your bags, tech or gear.
Help starts here.
Whether you need medical assistance or emergency evacuation, our teams are available 24 hours a day, 7 days a week, 365 days a year before and during your trip.
Are you in need of emergency assistance right now?
Contact the teamHome to modern architecture, colonial landmarks and amazing food experiences
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Picture this: snorkelling on the Singapore Southern Islands, followed by windsurfing on Changi Beach, finished off with the cultural experience of a lifetime: Dragon Boat Racing. It’s a water sports enthusiast's dream come true.
With World Nomads, you have access to cover even when you forget to purchase it before going on holiday. If you’re already in Singapore and are considering purchasing travel insurance, then we can help. Please note there are waiting periods that apply when purchasing a policy while already travelling, to find out more check out our waiting period Help Centre article here.
World Nomads offers cover (up to the policy limits) including, but not limited to:
World Nomads family plans: planning a family vacation full of adventure? Great call. World Nomads has policies that cover all family members while making memories together. Our cover includes two adults and up to eight dependents on one policy.
Emergency medical and evacuation coverage: nobody goes on holiday planning to need emergency medical assistance, but unfortunately, it happens. If the unexpected happens, we may cover reasonable and necessary expenses relating to your evacuation, ongoing medical treatment, and possible repatriation back to your Country of Residence if deemed medically necessary. Our 24/7 Emergency Assistance team members can:
Baggage and personal belongings coverage: so, you’ve packed your luggage and travel insurance, but the baggage hasn’t arrived as expected at Singapore Changi airport. Don’t sweat it. Our travel insurance may cover you for any reasonable basic expenses while the airline locates your belongings. Benefit limits, as well as, terms and conditions apply,
Activities coverage: Singapore offers Kiwis so many adventure activities to participate in: you could free-fall 10,000 feet on Sentosa Island, harness your inner Tarzan while swinging from the forest obstacles in Bedok Reservoir Park, or float through the jungle on a River Safari Cruise. World Nomads offers cover for these adventures (and 150 more) with our travel insurance policies. Simply specify all the activities you have planned for your trip when you get your quote, as you can’t add them afterwards. Terms and conditions apply.
Cover for Coronavirus-related events: Coronavirus interrupted your trip? Our Explorer travel insurance policy covers Kiwis for eight specific events related to some COVID-19-related events.
Whether you’re travelling for work or play (or a bit of both), Singapore offers the perfect combination of modern amenities and rich cultural experiences. It’s also home to one of the major international transport hubs in Asia. Which may explain why lost luggage is reportedly one of the most common issues for our travellers. Our travel insurance may help if you land safely at Singapore Changi Airport, but your luggage does not.
Singaporeans enjoy one of the fastest Internet speeds in the world, so pack the laptop for that work trip or flexcation. Keep in mind that although the rate of theft in Singapore is lower compared to other major cities worldwide, thieves are everywhere. While we won’t cover stolen items if they’ve been left unsupervised in public areas, we may cover the cost of your belongings (within policy limits) if you’ve taken reasonable care to protect them and they’ve been stolen or accidentally damaged.
Packed nothing but a bag and passport for your backpacking experience of a lifetime? Goodo. Check out Sentosa, Singapore’s island getaway, where there’s something for all ages, and once on the island, transportation is free.
While the simplistic nomadic lifestyle can be a breath of fresh air, it can also be hard to keep track of world events – especially when you’re planning out your route as you go. World Nomads keeps you up-to-date and informed with travel alerts, and if the unexpected happens, you can claim online, wherever you are in the world.
Travelling to Singapore
What can happen in 15 hours? Well…you could leave the safety of a New Zealand airport and land in the bustling Changi airport. Exciting right?!? Thing is, even the best-planned holidays can go sideways, and sometimes landing in another country can bring with it unexpected issues…which is where World Nomads Travel Insurance may be able to help.
Eating in Singapore
Got a hankering for Hainanese Chicken Rice? Perhaps a craving for Chilli Crab? Singapore’s famous for its diverse cultural offerings for foodies. But what happens if that Satay doesn’t sit well with your stomach? World Nomads offers cover for overseas medical emergencies (including food poisoning) in both our Standard and Explorer policies (policy benefit limits apply).
Adventuring in Singapore
Considering kayaking? The MacRitchie Reservoir is a popular destination with crystal clear waters, lush vegetation, and convenient equipment options. Both our plans offer many of the same benefits for adventurers choosing to kayak inland or within three nautical miles from the coast. However, if you’re considering upping the ante and going kayaking, windsurfing, or sailing beyond three nautical miles off the coast of Pulau Ubin, you’ll need to upgrade your cover. Be sure to specify these details when you get your quote, as you can’t add them afterwards.
Coronavirus cover when travelling to Singapore
We recommend you research the COVID-19-related travel restrictions and entry requirements (including PCR tests and proof of vaccination) for Singapore before embarking on your trip. You can check out our Coronavirus cover article which has all the details for our policies, including terms and conditions, benefit limits and exclusions.
It’s important to note that our policies aren’t one-size-fits-all, and we don’t cover all situations that can arise when travelling abroad. There are some important general exclusions you should be aware of, including:
This is only a summary of coverage and does not include the full terms, conditions, limitations and exclusions of the policy. You should read your Policy Document in full, so you understand what is and isn’t covered. That way there won’t be any surprises if you need to use it. If you have any questions, please get in touch.
The information provided is of a general nature and is provided for information purposes only. It does not constitute financial advice in any form and should not be relied on as a substitute for obtaining professional advice that is specific to your circumstances. You should seek advice from a financial advice provider if you would like further information about whether a particular product is appropriate for you and your circumstances.
Traveller tip 1: if you’ve suffered a theft, get a Property Irregularity Report or other incident report from the carrier so you can submit it with your claim, as well as a police report. You should also have copies of the original receipts for your valuables and any luggage tickets.
Traveller tip 2: wondering what the best dishes are in Singapore? Check out our list of Singaporean foods you should try when visiting.
Traveller tip 3: Singapore prides itself on its low crime rate and impeccable cleanliness, this standard of living is a result of its laws. Laws that you should become acquainted with if you’re considering visiting Singapore. We’ve written an article detailing the local laws of Singapore, you can check it out here.
Been working hard for your trip?
We'll work hard to protect it.
We’ve got your back.
Feeling fit and healthy? What if you get sick or injured?
Take the pain out of medical or dental costs.
We’ve got your back.
Know where the nearest hospital is?
Don’t stress, we’ll get you there quickly.
Help starts here.
Love photography, filming or sport?
Cover your bags, tech or gear.
Help starts here.
Whether you need medical assistance or emergency evacuation, our teams are available 24 hours a day, 7 days a week, 365 days a year before and during your trip.
Are you in need of emergency assistance right now?
Contact the teamHome to modern architecture, colonial landmarks and amazing food experiences
As featured in:
Singapore; the land of good times, great food, and stunning scenery. Whether you’re sampling the culinary delights of Clarke Quay, or scuba diving on Pulau Hantu island, there’s no doubt Singapore’s a top destination for Aussie adventurers.
Singapore’s widely considered one of the safest countries in the world – that said, it’s impossible to predict unexpected events when travelling to any location, which is why you may want to consider packing travel insurance.
With World Nomads, you have access to cover even when you forgot to purchase it before going on holiday. If you’re already in Singapore and are considering purchasing travel insurance, then we can help. Please note there are waiting periods that apply when purchasing a policy while already travelling. To find out more check out our waiting period Help Centre article here.
World Nomads offers cover (up to the policy limits) including, but not limited to:
World Nomads family plans: travelling as a family? Kids can be adventurous (read: accident-prone) – World Nomads has policies that can offer cover to all family members. Our cover includes two adults and up to eight dependents on one policy.
Emergency medical and evacuation coverage: nobody goes on holiday planning to need emergency medical assistance, but unfortunately, it happens. If the unexpected happens, we may cover reasonable and necessary expenses relating to your evacuation, ongoing medical treatment, and possible repatriation back to your Country of Residence if deemed medically necessary. Our 24/7 Emergency Assistance team members can:
Baggage and personal belongings coverage: the average flight time from Australia to Singapore is eight hours. Chances are, you’ll want to get your hands on your toothbrush when you land. But what happens when your baggage hasn’t arrived as expected at Singapore Changi airport? Don’t sweat it. Our travel insurance may cover any reasonable basic expenses while the airline locates your belongings. Benefit limits, as well as terms and conditions, apply.
Activities coverage: trying to decide between zip-lining and skydiving while holidaying in Singapore? It’s a tough call. We have policies that cover both activities (and 150 more activities, sports and experiences) should an unexpected accident unfold. Simply specify all the activities you have planned for your trip when you get your quote, as you can’t add them afterwards. Terms and conditions apply.
Whether you’re travelling for work or play (or a bit of both), Singapore offers the perfect combination of modern amenities and rich cultural experiences. It’s also home to one of the major international transport hubs in Asia. Which may explain why lost luggage is reportedly one of the most common issues for our travellers. Our travel insurance may help if you land safely at Singapore Changi Airport, but your luggage does not.
Singaporeans enjoy one of the fastest Internet speeds in the world, so pack the laptop for that work trip or flexcation. Keep in mind that although the rate of theft in Singapore is lower compared to other major cities worldwide, thieves are everywhere. While we won’t cover stolen items if they’ve been left unsupervised in public areas, we may cover the cost of your belongings (within policy limits) if you’ve taken reasonable care to protect them and they’ve been stolen or accidentally damaged.
Planning on embracing the simplicity of travelling light? Backpacking’s a whole lot of fun, especially if you like spontaneity! But keep in mind, with spontaneity comes risk…which is why we provide our travellers with up-to-date travel alerts, so they stay informed and safe – no matter where they are in the world.
Travelling to Singapore
You only need to speak to a few travellers to hear the gamut of things that can go wrong when flying: cancelled or delayed flights, severe weather, poor selection of mid-flight savoury treats. Unfortunately, we can’t supply chocolate-covered pretzels, but our travel insurance policies could be helpful if you need to book a hotel room due to a cancelled flight. Check out our Standard versus our Explorer plan options to find out more.
Eating in Singapore
It’s no secret Aussies love discovering new food…and it’s also no secret that Singapore serves up some of the best. Got a hankering for Hainanese Chicken Rice? Perhaps a craving for Chilli Crab? Singapore’s famous for its diverse cultural offerings for foodies. But what happens if that Satay doesn’t sit well with your stomach? World Nomads offers cover for overseas medical emergencies (including food poisoning) in both our Standard and Explorer policies (policy benefit limits apply).
Adventuring in Singapore
Considering kayaking? The MacRitchie Reservoir is a popular destination with crystal clear waters, lush vegetation, and convenient equipment options. Both our plans offer many of the same benefits for adventurers choosing to kayak inland or within three nautical miles from the coast. However, if you’re considering upping the ante and going kayaking, windsurfing, or sailing beyond three nautical miles off the coast of Pulau Ubin, you’ll need to upgrade your cover. Be sure to specify these details when you get your quote, as you can’t add them afterwards.
Coronavirus cover when travelling to Singapore
We recommend you research the COVID-19-related travel restrictions and entry requirements (including PCR tests and proof of vaccination) for Singapore before embarking on your trip. You can check out our Coronavirus cover article which has all the details, including terms and conditions, benefit limits and exclusions.
It’s important to note that our policies aren’t one-size-fits-all, and we don’t cover all situations that can arise when travelling abroad. There are some important general exclusions you should be aware of, including:
This is only a summary of coverage and does not include the full terms, conditions, limitations and exclusions of the policy. You should read your PDS in full, so you understand what is and isn’t covered. That way there won’t be any surprises if you need to use it. If you have any questions, please get in touch.
Traveller tip 1: if you’ve suffered a theft, get a Property Irregularity Report or other incident report from the carrier so you can submit it with your claim, as well as a police report. You should also have copies of the original receipts for your valuables and any luggage tickets.
Traveller tip 2: considering packing nothing but a duffle bag and hitting the hostels in Singapore? Check out the do’s and don’ts of backpacking first.
Been working hard for your trip?
We'll work hard to protect it.
We’ve got your back.
Feeling fit and healthy? What if you get sick or injured?
Take the pain out of medical or dental costs.
We’ve got your back.
Know where the nearest hospital is?
Don’t stress, we’ll get you there quickly.
Help starts here.
Love photography, filming or sport?
Cover your bags, tech or gear.
Help starts here.
Whether you need medical assistance or emergency evacuation, our teams are available 24 hours a day, 7 days a week, 365 days a year before and during your trip.
Are you in need of emergency assistance right now?
Contact the teamAs featured in:
Make sure everyone is safe. If you need immediate help, contact the local emergency services.
Get medical help from a doctor or hospital as soon as possible.
If it's an emergency situation, contact the local emergency services first, then contact our 24/7 Emergency Assistance Team as soon as you can.
Once you’re able to contact our 24/7 Emergency Assistance team, please be ready with the following:
Depending on where you’re travelling, there may be Reciprocal Health Care Agreements in place (the Emergency Assistance team will let you know). The terms of your policy require that you use the public health system where possible, particularly when travelling in a country with reciprocal health agreements.
If your private health/medical insurer offers medical cover for you when you're overseas, you will need to follow their notification and claims procedures before making a claim on your travel insurance policy.
Most claims need supporting documentation and medical claims are no different. So, while it may be the last thing on your mind, get copies of documents that will support your claim before you leave the medical facility such as:
You’ll need to keep all your receipts, along with your itineraries and booking and cancellation confirmations for any affected travel arrangements for when you claim. If you don’t do this, we may reduce or reject your claim.
This information may help you when things go wrong and you want to make a claim. All travel insurance plans are different and cover will vary, depending what's happened, your country of residence, the plan you choose and any options or upgrades you buy. Your policy will always have the full details.
If you have questions about what's covered and not covered, just ask us.
Been working hard for your trip?
We'll work hard to protect it.
We’ve got your back.
Feeling fit and healthy? What if you get sick or injured?
Take the pain out of medical or dental costs.
We’ve got your back.
Know where the nearest hospital is?
Don’t stress, we’ll get you there quickly.
Help starts here.
Love photography, filming or sport?
Cover your bags, tech or gear.
Help starts here.
Whether you need medical assistance or emergency evacuation, our teams are available 24 hours a day, 7 days a week, 365 days a year before and during your trip.
Are you in need of emergency assistance right now?
Contact the teamAs featured in:
As soon as you know that you won’t be able to use any pre-booked or pre-paid accommodation, transport or tours, you must try to rearrange them, or if necessary, cancel. Your policy offers cover for some insured events that will allow for cancelation owing to injury or illness. Check your policy carefully to see if these apply in your circumstances.
Just remember, when an insured event occurs, if you decide to rearrange your trip rather than cancel it, we’ll only reimburse your rearrangements costs when they are no greater than your trip deposits paid to date, or up to the pre-trip cancellation benefit amount for your policy, whichever is less. If you don’t rearrange or cancel as soon as reasonably possible, we may not cover any additional rearrangement or cancellation costs that arise as a result. But you should only cancel arrangements when it’s absolutely necessary.
To support your claim, you’ll need to get the following:
You’ll need to keep your receipts, itineraries and booking and cancellation confirmations, including details of any refunds received for any affected transport and accommodation.
This information may help you avoid unnecessary costs, gather the right evidence and help keep your claim hassle free.
The Coronavirus has made planning a trip harder than ever – which is why we’ve tried to add some certainty to the process with cover available on both the Standard and Explorer plans. Cover is provided if you’ve had to cancel or rearrange your trip due to you being certified as too ill to travel by a medical practitioner due to Covid-19. Diagnosis must be made after you’ve bought your policy, and benefit limits apply.
If you have no option but to cancel your trip and the event is unforeseen and out of your control, you may be covered for the following:
To find out what cover applies to you, read our Coronavirus cover article, which has all of the details, including benefit limits, conditions and exclusions.
Please note: COVID-19 cover depends on your Country of Residence and may vary depending on when your policy was purchased.
This is only a summary of cover and does not include the full terms, conditions, limitations and exclusions of the policy. You should read your Policy Wording in full so you understand what is and isn’t covered. That way there won’t be any surprises if you need to use it. If you have any questions, please get in touch.
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Whether you need medical assistance or emergency evacuation, our teams are available 24 hours a day, 7 days a week, 365 days a year before and during your trip.
Are you in need of emergency assistance right now?
Contact the team