If you’re incorporating pickleball into your travel plans, learn how travel insurance can help in case the unexpected strikes.
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Millions of people have fallen in love with the unique combination of tennis, badminton, and ping pong known as pickleball.
As one of the fastest growing sports in the world, more hotels are building pickleball courts to give experienced and new picklers a chance to get in on the action while they are traveling.
While serious injuries are rare in pickleball, even the best of us have lost our balance and taken a tumble when going for an overhead slam.
If pickleball is on your list of activities for your next trip, you may want to consider a travel insurance plan with adventure sports cover, as that could help protect you on and off the court when you are traveling.
Falls are one of the most common pickleball related injuries. You can be proactive and take steps ahead of time to work on your balance, but as you are twisting, turning, and moving across the court, there’s always a possibility of accidents.
A travel insurance plan from World Nomads could assist with things like x-rays, medication, a hospital stay, or other emergency medical needs that you may have.
If you are looking to explore even more sports and adventures during your travels, you will want to compare the cover in both the Standard and Explorer plans that are offered by World Nomads.
You can select your country of residence and get a quote to learn more about activities that are covered. Depending on your country of residence, you may need to add activities to your policy when you purchase it.
If you aren’t sure if something is covered, contact our customer service team and they can help explain what each policy includes.
Aside from emergency medical cover, travel insurance may help with several other aspects of your trip. Depending on your country of residence, World Nomads may also offer cover for:

From our own time on the court, we’ve learned that many injuries can often be avoided. Here are a few tips we have learned from our own experiences as picklers.
This is only a summary of cover and does not include the full terms, conditions, limitations and exclusions of the policy. You should read your policy wording in full, so you understand what is and isn’t covered. That way there won’t be any surprises if you need to use it. If you have any questions, please get in touch.
Been working hard for your trip?
We'll work hard to protect it.
We’ve got your back.
Feeling fit and healthy? What if you get sick or injured?
Take the pain out of medical or dental costs.
We’ve got your back.
Know where the nearest hospital is?
Don’t stress, we’ll get you there quickly.
Help starts here.
Love photography, filming or sport?
Cover your bags, tech or gear.
Help starts here.
Whether you need medical assistance or emergency evacuation, our teams are available 24 hours a day, 7 days a week, 365 days a year before and during your trip.
Are you in need of emergency assistance right now?
Contact the teamWe're thrilled to announce our largest-ever price reduction
Got a quote recently? We encourage you to request a new quote on our website. You might be pleasantly surprised by the savings now available to you.
*This price reduction of up to 15% applies to the premium payable and is subject to conditions such as country of residence, travel destination and duration of trip.
Check out World Nomads travel insurance plans when rock climbing. Be adequately covered if injuries or extreme weather issues strike.
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Kiwis are a wild bunch…they just love adventure. Combining physical strength, mental focus, and a deep appreciation for nature's wonders, rock climbing has become a popular pursuit for Kiwis seeking exhilaration and excitement. Combine that with a holiday abroad, and you have a recipe for pure fun.
However, whether you're a seasoned climber or a novice enthusiast, rock climbing can be a dangerous sport.

World Nomads offers coverage across two insurance policies (Standard and Explorer) for four different rock climbing activities:
Note: some of these activities require package upgrades or specific qualifications. For this reason, we recommend you refer to your Policy Document or contact us before purchasing a travel insurance policy. Please note: soloing/free soloing rock climbing is not covered.
If you’re looking for a location to climb between November and April, check out Krabi province in Thailand – the limestone cliffs have many routes for all skill levels. Keep in mind though, Thailand has some of the busiest airports in the world, and with that comes the possibility of lost baggage. Or even worse your rock climbing gear could go missing in transit or be snatched right under your eyes. If this happens our travel insurance may be able to help.
If you arrive at the airport and your baggage is delayed for more than 12 hours, both our Standard and Explorer plans offer cover for the cost of essential items (think jocks, socks, and a toothbrush). And if the unthinkable has happened and your baggage or climbing gear is lost or stolen, we may cover the original purchase price to replace the items.

Let’s not sugar-coat it, rock climbing’s all about mental and physical strength and stamina – one small slip-up can, unfortunately, end badly. Also, even the best climbers can be affected by natural challenges, for instance, what if you’re climbing the sheer limestone walls of Frankenjura, Germany and find yourself impacted by falling loose rock? Our travel insurance coverage could assist with any overseas medical care needed to get you back on your feet again.
Here are some of the ways travel insurance could come in handy on your next overseas trip:
Cover for over 150 sports, activities and experiences: Yosemite National Park is renowned as a world-class destination for rock climbing. And hiking. And kayaking. And cycling. World Nomads provides travel insurance for more than 150 activities, sports and experiences. While this list might seem exhaustive, it doesn’t cover everything. That’s why you shouldn’t take for granted that your preferred activities will be covered. You can’t upgrade your level of cover mid-way through your holiday, so do consider this wisely.
Cover for stolen gear: Travel insurance may help you continue to ‘rock on’ if someone decides they like your gear more than you do and steals it. Both the Standard and Explorer policies offer coverage for the cost of stolen belongings (up to policy limits).
Some things we may not cover include:

This is only a summary of coverage and does not include the full terms, conditions, limitations and exclusions of the policy. You should read your Policy Document in full, so you understand what is and isn’t covered. That way there won’t be any surprises if you need to use it. If you have any questions, please get in touch.
The information provided is of a general nature and is provided for information purposes only. It does not constitute financial advice in any form and should not be relied on as a substitute for obtaining professional advice that is specific to your circumstances. You should seek advice from a financial advice provider if you would like further information about whether a particular product is appropriate for you and your circumstances.
Traveller tip: no one plans for a natural disaster, but unfortunately, they happen. If your whole trip or your rock climbing session is interrupted by a natural disaster and you’re forced to extend your stay, our travel insurance may cover the reasonable and necessary costs (up to policy limits).
Travel insurance tip: if you’ve already arrived at your overseas holiday destination and forgot to buy travel insurance before leaving New Zealand, don’t panic. You can visit the World Nomads website at any time of the day or night to purchase a policy.
Traveller tip: if your climbing gear is stolen, it’s imperative you get on the front foot by reporting it to the authorities and obtaining a police report. After that, we ask that you contact us to submit a claim. Always keep copies or originals of any receipts in case you need to make a claim for stolen gear and valuables.
Traveller tip: rock climbing can get gnarly, which is why doing your research into travel insurance could be a wise decision. Make sure you take the time to understand what you're signing up for, including what happens if you need to be plucked off a mountain or need a bit of patching up. Do your research, back the ropes, and conquer the world – one rock face at a time!
Been working hard for your trip?
We'll work hard to protect it.
We’ve got your back.
Feeling fit and healthy? What if you get sick or injured?
Take the pain out of medical or dental costs.
We’ve got your back.
Know where the nearest hospital is?
Don’t stress, we’ll get you there quickly.
Help starts here.
Love photography, filming or sport?
Cover your bags, tech or gear.
Help starts here.
Whether you need medical assistance or emergency evacuation, our teams are available 24 hours a day, 7 days a week, 365 days a year before and during your trip.
Are you in need of emergency assistance right now?
Contact the teamCheck out World Nomads travel insurance plans when rock climbing. Be adequately covered if injuries or extreme weather issues strike.
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Ready to conquer new heights? Literally? Aussie explorers have been attracted to rock climbing for centuries, and it’s easy to see why – rocky climbing ticks all the boxes; physical strength, mental focus, (nearly) untouched landscapes, and breathtaking views. Embarking on a rock climbing adventure can be an exhilarating experience, however, amidst the adrenaline rush and excitement, it's important not to forget to research travel insurance…just in case.

World Nomads offers coverage across two insurance policies (Standard and Explorer) for four different rock climbing activities:
Note: some of these activities require package upgrades or specific qualifications. For this reason, we recommend you refer to your Product Disclosure Statement (PDS) or contact us before purchasing a travel insurance policy. Please note: soloing/free soloing rock climbing is not covered.
If you’re looking for a location to climb between November and April, check out Krabi province in Thailand – the limestone cliffs have many routes for all skill levels. Keep in mind though, Thailand has some of the busiest airports in the world, and with that comes the possibility of lost baggage. Or even worse your rock climbing gear could go missing in transit or be snatched right under your eyes. If this happens our travel insurance may be able to help.
If you arrive at the airport and your baggage is delayed for more than 12 hours, both our Standard and Explorer plans offer cover for the cost of essential items (think jocks, socks, and a toothbrush). And if the unthinkable has happened and your baggage or climbing gear is lost or stolen, we may cover the original purchase price to replace the items.
Please note: sporting equipment that is checked-in is only covered where the carrier requires it be checked-in due to its size or weight.

It’s no secret that Aussies love a thrill-seeking adventure, and while Australia offers some of the best rock-climbing locations, there’s always an allure to travel abroad and discover new and challenging rock formations to scale. However, travelling overseas and hanging off cliff faces also presents risk. World Nomads could be your ticket to having fun, the safe way.
Here are some of the ways travel insurance could come in handy on your next overseas trip:
Cover for over 150 sports & adventure activities: Yosemite National Park is renowned as a world-class destination for rock climbing. And hiking. And kayaking. And cycling. World Nomads provides travel insurance for more than 150 activities, sports and experiences. While this list might seem exhaustive, it doesn’t cover everything. That’s why you shouldn’t take for granted that your preferred activities will be covered. You can’t upgrade your level of cover mid-way through your holiday, so do consider this wisely.
Cover for stolen gear: Travel insurance can help you continue to ‘rock on’ if someone decides they like your gear more than you do and steals it. Both the Standard and Explorer policies offer coverage for the cost of stolen belongings (up to policy limits).
Travel insurance is not designed to cover everything so understanding what’s not covered is important. There are several situations we can cover you for, but there are also some we just won’t cover.
These include, but are not limited to:

This is only a summary of coverage and does not include the full terms, conditions, limitations and exclusions of the policy. You should read your PDS in full, so you understand what is and isn’t covered. That way there won’t be any surprises if you need to use it. If you have any questions, please get in touch.
Traveller tip: no one plans for a natural disaster, but unfortunately, they happen. If your whole trip or your rock climbing session is interrupted by a natural disaster and you’re forced to extend your stay, our travel insurance may cover the reasonable and necessary costs (up to policy limits).
Traveller tip: rock climbing can get gnarly, which is why doing your research into travel insurance could be a wise decision. Make sure you take the time to understand what you're signing up for, including what happens if you need to be plucked off a mountain or need a bit of patching up. Do your research, back the ropes, and conquer the world – one rock face at a time!
Traveller tip: if your climbing gear is stolen, it’s imperative you get on the front foot by reporting it to the authorities and obtaining a police report. After that, we ask that you contact us to submit a claim. Always keep copies or originals of any receipts in case you need to make a claim for stolen gear and valuables.
Been working hard for your trip?
We'll work hard to protect it.
We’ve got your back.
Feeling fit and healthy? What if you get sick or injured?
Take the pain out of medical or dental costs.
We’ve got your back.
Know where the nearest hospital is?
Don’t stress, we’ll get you there quickly.
Help starts here.
Love photography, filming or sport?
Cover your bags, tech or gear.
Help starts here.
Whether you need medical assistance or emergency evacuation, our teams are available 24 hours a day, 7 days a week, 365 days a year before and during your trip.
Are you in need of emergency assistance right now?
Contact the teamConfira nossos planos de Seguro Viagem que podem ajudar a protegê-lo em sua viagem ao Equador.
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Um país relativamente pequeno, porém repleto de experiências incríveis para o viajante aventureiro. No Equador, você pode escalar vulcões, andar de bicicleta nos Andes, flutuar em meio à selva, pescar piranhas - emoções são o que não faltam. E isso sem falar na incrível vida selvagem que você vai explorar nas Ilhas Galápagos!
Mas junto com as aventuras vêm os riscos. E se acontecer um desastre natural ou você sofrer um acidente longe de algum centro urbano? Ao planejar as férias dos seus sonhos, uma apólice de seguro é uma boa ideia para ajudá-lo a lidar com eventos inesperados e inconvenientes.
Uma viagem única para mergulhar com tubarões, tartarugas marinhas e arraias em Galápagos significa um alto investimento. Um Seguro Viagem que cobre bagagem extraviada e emergências médicas pode ajudar a proteger esse investimento caso algo inesperado aconteça.
Uma plano de Seguro Viagem da World Nomads pode oferecer cobertura para:
Se você procura praias tranquilas ou montanhas cobertas de neve, o Equador tem tudo para fazer de uma visita as melhores férias da sua vida! Mas as coisas podem não sair conforme o planejado. Saber que você pode resolver problemas financeiros, médicos ou logísticos por meio de sua apólice de seguro representa um grande conforto. Alguns dos eventos inesperados com os quais podemos ajudá-lo incluem:
Embora o Brasil e o Equador sejam vizinhos próximos, as companhias aéreas ainda podem extraviar ou perder sua bagagem. Se isso acontecer, certifique-se de seguir todos os procedimentos de comunicação corretos no aeroporto e a World Nomads poderá fornecer a você uma muda de roupa e itens pessoais até que as coisas sejam resolvidas.
Com tanto a se fazer no Equador, você provavelmente passou muito tempo planejando a sua viagem. Mas se algo inesperado, como uma doença ou um acidente, acontecer um pouco antes da partida, ou mesmo durante a viagem, seu seguro pode ajudá-lo a recuperar parte de suas perdas.
As cidades maiores, como Quito e Cuenca, oferecem uma fascinante mistura de história e cultura indígena e espanhola, incluindo um dos maiores mercados ao ar livre da América Latina. Mas se você for roubado enquanto admira o artesanato local, nossa linha direta 24 horas pode indicar a delegacia de polícia mais próxima e ajudá-lo a obter documentos temporários. Também podemos ajudá-lo a receber fundos transferidos por sua família no Brasil.
Se você se machucar em uma caminhada até os famosos lagos de cratera ou em uma expedição de rafting das montanhas para a selva, nossa equipe de assistentes pode ajudá-lo a encontrar o centro médico mais próximo. Se a lesão for grave, a World Nomads também poderá ajudar a providenciar uma evacuação de emergência para o Brasil.
Infelizmente, os efeitos da pandemia ainda fazem parte de nossas vidas; portanto, se você adoecer com um problema médico relacionado ao Coronavírus, seu seguro poderá ajudar com internações hospitalares e medicamentos.
A World Nomads desenvolveu um seguro abrangente para o viajante aventureiro com cobertura para mais de 150 esportes e atividades radicais. Com novas experiências incríveis sendo lançadas no Equador, como tirolesa em alta altitude e balanços à beira de penhascos, é importante que você leia as diferentes apólices - Standard, Explorer e Explorer Plus - e decida qual é a certa para o tipo de férias que pretende tirar.
Claro, nenhuma apólice de seguro pode cobrir absolutamente tudo, e há uma série de situações para as quais a World Nomads não fornecerá assistência ou reembolso. Elas podem incluir:
Claro, este é apenas um breve guia para o seguro durante sua viagem ao Equador. Então, antes de ir para o “centro do mundo”, não hesite em entrar em contato para obter informações mais detalhadas sobre as diferentes apólices e coberturas disponíveis.
Been working hard for your trip?
We'll work hard to protect it.
We’ve got your back.
Feeling fit and healthy? What if you get sick or injured?
Take the pain out of medical or dental costs.
We’ve got your back.
Know where the nearest hospital is?
Don’t stress, we’ll get you there quickly.
Help starts here.
Love photography, filming or sport?
Cover your bags, tech or gear.
Help starts here.
Whether you need medical assistance or emergency evacuation, our teams are available 24 hours a day, 7 days a week, 365 days a year before and during your trip.
Are you in need of emergency assistance right now?
Contact the teamSeguro viagem simples e flexível. Compre em casa ou durante a viagem e faça a solicitação online de qualquer lugar do mundo
Faça uma cotação
Choose a plan from our Single Trip and Annual Multi-Trip options, depending on your needs.
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Whether you need cover for just the one trip or multiple over the next 12 months, World Nomads has a policy for you.
Choose between Single Trip and Annual Multi-Trip, depending on your coverage needs.
World Nomads offers two plans - Standard and Explorer - offering different benefits, limits and sub-limits of coverage.
Suitable for?
Smart travellers seeking essential cover
Cancelling Your Trip
€3,500
Cutting Short your Trip
€3,500
Emergency Medical Expenses and Medical Repatriation
€5,000,000
Personal Baggage
€1,500
Baggage Delay (after 24 hours)
€125
Delay (per 12 hours / max.)
Not covered
Missed Departure and Connections Outside of Ireland
Not covered
Missed Departure from Ireland
Not covered
Additional Transport Costs
Not covered
Suitable for?
Travellers after higher limits & extra benefits
Cancelling Your Trip
€6,000
Cutting Short your Trip
€6,000
Emergency Medical Expenses and Medical Repatriation
€10,000,000
Personal Baggage
€3,000
Baggage Delay (after 24 hours)
€250
Delay (per 12 hours / max.)
€50 / €200
Missed Departure and Connections Outside of Ireland
€1,000
Missed Departure from Ireland
€1,500
Additional Transport Costs
€1,000
Whether you need medical assistance or emergency evacuation, our teams are available 24 hours a day, 7 days a week, 365 days a year before and during your trip.
Are you in need of emergency assistance right now?
Contact the teamHere are our frequently asked questions regarding travel insurance. You can also visit our help centre for more FAQs.
Contact us for any queries you have about buying travel insurance, your policy, making a claim and emergency medical assistance.
From anywhere in the world:
worldnomads.assist@collinsoninsurance.com
From anywhere in the world:
Freecall within Ireland:
From anywhere in the world, charges apply:
Whether ordinary or obscure, we cover a wide range of sports and activities when you travel.
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However you like to stay active when you're away, we know that sports and adventure activities play a big role in making your travel experience memorable. That's why we offer a diverse range of activities cover, catering to your unique interests. From abseiling to zorbing, there's a good chance we'll be able to cover you.
Been working hard for your trip?
We'll work hard to protect it.
We’ve got your back.
Feeling fit and healthy? What if you get sick or injured?
Take the pain out of medical or dental costs.
We’ve got your back.
Know where the nearest hospital is?
Don’t stress, we’ll get you there quickly.
Help starts here.
Love photography, filming or sport?
Cover your bags, tech or gear.
Help starts here.
Whether you need medical assistance or emergency evacuation, our teams are available 24 hours a day, 7 days a week, 365 days a year before and during your trip.
Are you in need of emergency assistance right now?
Contact the teamWhat to do if someone at home is sick or injured
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Unfortunately, sometimes things happen; loved ones fall ill, and best-laid plans don’t go to plan. If you find yourself unable to travel because someone at home is sick or injured, our Cancellation Travel Insurance cover helps Kiwis cover the non-refundable portion of their travel expenses. This includes transport, accommodation, tours/experiences, travel agency cancellation fees and frequent flyer points.
Here are the steps you need to take if you find yourself needing to make an online claim:
If you find yourself cancelling or postponing your holiday due to the illness or injury of a loved one, it’s essential you take immediate action by rearranging/cancelling all pre-paid and pre-booked travel expenses (think accommodation, tours, transportation etc.).
Traveller tip 1: Take time to research all offers, compensation options, and cancellation alternatives available when rearranging/cancelling with your service providers. Some providers can be quite accommodating – especially in unavoidable situations such as illness and injury. Not only is it in your best interest to avoid or minimise your expenses, it’s important to keep in mind that World Nomads will only cover costs within policy limits, and where you’ve taken reasonable and necessary steps to minimise costs as much as possible.
It’s important you collect all the required reports outlining the medical situation affecting your close relative, and therefore your ability to continue with your travel plans. Some reports required include:
Without supporting documentation we may be forced to deny your travel insurance claim. For full details of required documentation, and policy inclusions and exclusions, please refer to your Policy Document.
If the unforeseen does happen, and you’re forced to stay in New Zealand instead of travelling abroad, make sure you keep all your paperwork. (Think receipts, itineraries, booking confirmations, cancellation confirmations, e-tickets, and vouchers).
Also, make sure to keep all documentation outlining any cancellation/postponement offers you’ve secured and refunds paid to yourself, as we’ll need to see those in order to keep your trip cancellation claim hassle-free.
Traveller tip 2: paid for your travel expenses with frequent flyer or similar air travel points? All is not lost – if you can’t recover the lost points from any other source, World Nomads Travel Insurance may be able to reimburse you for the cost of any equivalent class ticket (up to policy limits). Refer to your Policy Document for full details.
If your travel plans are interrupted or cancelled because a close relative in New Zealand is hospitalised or dies due to Coronavirus, you may be covered for the reimbursement of your non-refundable travel expenses. We offer Coronavirus coverage for cancellation and trip interruption expenses under our Explorer Plan.
To find out what cover applies to you, read our Coronavirus cover article, which has all of the details, including benefit limits, conditions and exclusions.
Traveller tip 3: wondering who we deem a ‘close relative’? Check out our article, Am I covered if I need to cancel my trip because a relative is sick/injured? for our definition of a close relative, and more information on what is (and isn’t covered) should you find yourself cancelling your trip because someone at home is sick or injured.
This information may help if things go wrong, and you want to make a claim. All travel insurance plans are different, and cover will vary, depending on what’s happened, your Country of Residence, the plan you choose and any options or upgrades you buy. Your Policy Document will always have the full details of what you’re covered for.
If you have any further questions about what’s covered and not covered, just ask us.
This is a summary only. It does not include all terms, conditions, limitations, and exclusions of the plans described. Please carefully read your Policy Document for a full description of coverage. If you have any questions, please get in touch.
The information provided is of a general nature and is provided for information purposes only. It does not constitute financial advice in any form and should not be relied on as a substitute for obtaining professional advice that is specific to your circumstances. You should seek advice from a financial advice provider if you would like further information about whether a particular product is appropriate for you and your circumstances.
Been working hard for your trip?
We'll work hard to protect it.
We’ve got your back.
Feeling fit and healthy? What if you get sick or injured?
Take the pain out of medical or dental costs.
We’ve got your back.
Know where the nearest hospital is?
Don’t stress, we’ll get you there quickly.
Help starts here.
Love photography, filming or sport?
Cover your bags, tech or gear.
Help starts here.
Whether you need medical assistance or emergency evacuation, our teams are available 24 hours a day, 7 days a week, 365 days a year before and during your trip.
Are you in need of emergency assistance right now?
Contact the teamWhat to do if you can’t travel because someone at home is sick or injured
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So, you’ve booked tickets and planned the itinerary, you’re all set for the adventure of a lifetime…then the unexpected happens; someone at home becomes sick or injured and is hospitalised as result, meaning, you’re travel plans are now changing.
Unfortunately, we can’t magically make loved ones better (sorry), but if you’re insured with a World Nomads travel insurance policy, we may be able to take some of the financial sting out of cancelling or rearranging your holiday and remaining in Australia.
Here are the steps you need to take if you find yourself in this situation:
If you find yourself cancelling or postponing your holiday due to the illness or injury of a loved one, it’s essential you take immediate action by rearranging/cancelling all pre-paid and pre-booked travel expenses (think accommodation, tours, transportation etc.).
Traveller tip 1: Take time in the first instance to research all offers, compensation options, and cancellation alternatives available when rearranging/cancelling with your transport service providers. Some can be quite accommodating – especially in unavoidable situations such as illness and injury. Not only is it in your best interest to avoid or minimise your expenses, it’s important to keep in mind that World Nomads will only cover costs within policy limits, and where you’ve taken reasonable and necessary steps to minimise costs as much as possible.
We know you’ll no doubt be overwhelmed dealing with the sudden medical situation facing your loved one, which is why we try and make claiming cancellation or trip interruption expenses as straightforward as possible. We may require key documents, including:
Once you have these reports, you’re ready to make your online claim, 24hrs a day, 7 days a week.
It’s incredibly important that you hold onto all your source documents for your cancelled/postponed adventure – and we mean everything! Receipts, itineraries, booking confirmations, cancellation confirmations, e-tickets, vouchers…the whole shebang!
Also, make sure to keep all documentation outlining any cancellation/postponement offers you’ve secured, and refunds paid to yourself, as we’ll need to see those to keep your trip cancellation claim hassle-free.
Traveller tip 2: Paid for your travel expenses with frequent flyer or similar air travel points? All is not lost – if you can’t recover the lost points from any other source, World Nomads Travel Insurance may be able to reimburse you for the cost of any equivalent class ticket (up to the policy benefit limits).
If your travel plans are interrupted or cancelled because a close relative in Australia is hospitalised or dies due to Coronavirus, you may be covered for the reimbursement of your non-refundable travel expenses. We may offer Coronavirus coverage for cancellation and trip interruption expenses under our Explorer Plan.
To find out what cover applies to you, read our Coronavirus cover article, which has all of the details, including benefit limits, conditions and exclusions.
Traveller tip 3: Wondering who we deem a ‘close relative’? Check out our article, Am I covered if I need to cancel my trip because a relative is sick/injured? for our definition of a close relative, and more information on what is (and isn’t covered) should you find yourself cancelling your trip because someone at home is sick or injured.
If your travel plans are interrupted or cancelled because a close relative in Australia is hospitalised or dies due to Coronavirus, you may be covered for the reimbursement of your non-refundable travel expenses. We may offer Coronavirus coverage for cancellation and trip interruption expenses under our Explorer Plan.
To find out what cover applies to you, read our Coronavirus cover article, which has all of the details, including benefit limits, conditions and exclusions.
Traveller tip 3: Wondering who we deem a ‘close relative’? Check out our article, Am I covered if I need to cancel my trip because a relative is sick/injured? for our definition of a close relative, and more information on what is (and isn’t covered) should you find yourself cancelling your trip because someone at home is sick or injured.
Been working hard for your trip?
We'll work hard to protect it.
We’ve got your back.
Feeling fit and healthy? What if you get sick or injured?
Take the pain out of medical or dental costs.
We’ve got your back.
Know where the nearest hospital is?
Don’t stress, we’ll get you there quickly.
Help starts here.
Love photography, filming or sport?
Cover your bags, tech or gear.
Help starts here.
Whether you need medical assistance or emergency evacuation, our teams are available 24 hours a day, 7 days a week, 365 days a year before and during your trip.
Are you in need of emergency assistance right now?
Contact the teamWhat to do if someone at home is sick or injured
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Did you know that our policies may cover you if a close relative at home falls ill or is injured you must change your travel plans? It doesn’t matter where you are, or what you’re doing, read on to find out how we can help.
If a close relative in your Country of Residence falls sick, is injured or suddenly dies we may cover cancelled travel expenses for:
If you need to change your travel plans because a close relative falls ill, is injured or suddenly dies, you must contact us.
As soon as you know that you won’t be able to use any pre-booked or pre-paid accommodation, transport or tours, you must try to rearrange them, or if necessary, cancel.
If you decide to rearrange, we’ll only pay up to the benefit limits for unused, non-refundable expenses for the portion of the trip that you need to rearrange or cancel.
If you don’t rearrange or cancel as soon as reasonably possible, we won’t cover any additional rearrangement or cancellation costs that arise as a result. But you should only cancel arrangements when it’s necessary.
To support any claims, you’ll need to provide us the with the following:
Make sure to keep your receipts, itineraries and booking and cancellation confirmations, including details of any refunds received for any affected transport and accommodation, so that you can support your claim.
If you don’t have evidence to support your claim, we may not be able to pay any applicable benefits.
Our policies have cover for some Coronavirus-related travel events (available on the Explorer Plan only), including having to cancel or postpone your trip because you or a member of your traveling party are diagnosed with Covid-19, or a close relative in your Country of Residence is hospitalised or dies from Covid-19, after your policy was purchased.
We’ve also included cover for overseas medical expenses and medical evacuation and repatriation related to your personal Coronavirus diagnosis, which is available on both the Standard and Explorer plans.
Be sure to read the Policy Wording and General Exclusions for other scenarios and expenses we don’t cover so there’ll be no surprises if you need to use your cover. If you are unsure about your level of travel cover, please get in touch.
All travel insurance plans are different, and cover will vary, depending on what's happened, your Country of Residence, the plan you choose and any options or upgrades you buy. Your Policy Wording will always have the full terms, conditions, limitations and exclusions of the policy. You can contact us if you’re not sure.
Been working hard for your trip?
We'll work hard to protect it.
We’ve got your back.
Feeling fit and healthy? What if you get sick or injured?
Take the pain out of medical or dental costs.
We’ve got your back.
Know where the nearest hospital is?
Don’t stress, we’ll get you there quickly.
Help starts here.
Love photography, filming or sport?
Cover your bags, tech or gear.
Help starts here.
Whether you need medical assistance or emergency evacuation, our teams are available 24 hours a day, 7 days a week, 365 days a year before and during your trip.
Are you in need of emergency assistance right now?
Contact the team