To make a claim, these are the steps you need to follow if your passport is stolen.
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For information relating to policies purchased prior to October 23 2024, please check the Policy Wording provided with your purchase. You can contact us if you need this sent to you again. For plans purchased after October 23 2024, please see below.
Did someone steal your bag with your passport in it? If you don’t have it locked up in a secure place, this can happen to you in even the ‘safest’ of places. If a thief makes off with your passport, you’ll want to get an emergency one ASAP and then get the process started for making a claim with your World Nomads travel insurance*. Use this guide to help you figure out the steps to take.
Go to the relevant authorities and get a report of the incident. These authorities may include:
Note: It's important to report the theft of your passport immediately to avoid identity theft and any other illegal uses of your document. Your travel insurance claim may also be affected if you don't report the theft to us within 20 days. Contact our Emergency Assistance team if you have any questions.
Go to the nearest US Embassy or Consulate abroad to apply for a replacement passport. You'll need a passport photo, an ID (such as a driver’s license), proof of citizenship (birth certificate, photocopy of your passport), your travel itinerary and your airline and train tickets, and a declaration of a stolen or damaged passport.
For more tips on getting a passport abroad, go to the US Department of State.
Contact any accommodation, tour, transportation and other providers to rebook or cancel any arrangements you may have scheduled. Make sure you get a printed confirmation of any changes or cancellations, and itemization of any refunds or additional fees.
If you think you'll need to make a claim, you'll need to keep original receipts and official reports as proof. Supporting documents should be submitted within 90 days and could include your travel itineraries; booking and cancellation confirmations for transportation and accommodations; and receipts for any other expenses.
Read over your insurance plan to see what’s covered and to check if any terms, conditions or exclusions apply. Depending on how and when your passport was stolen, you may be eligible for coverages like Trip Delay or Lost Baggage. With World Nomads, you can file your claim on our web site and send in any supporting documentation afterwards. But take note that timing is everything: You’ll need to inform us that you’re making a claim within 20 days of the theft and file the rest of your paperwork within 90 days.
If you have questions about coverage or the claims process, just ask us.
*All information we provided here is a brief summary. It does not include all terms, conditions, limitations, exclusions, and termination provisions of the plans described. Please carefully read your state specific plan documents for a full description of coverage. Travel insurance is included as part of your travel protection plan which contains both insurance benefits and non-insurance assistance services. Material included on this page does not represent, nor is it specific to, United States Fire Insurance Company or travel insurance benefits provided on United States Fire Insurance Company’s travel protection plans.
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Contact the teamEssential steps to take when luggage is delayed, including tips on making a claim, and using your travel insurance.
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For information relating to policies purchased prior to October 23 2024, please check the Policy Wording provided with your purchase. You can contact us if you need this sent to you again. For plans purchased after October 23 2024, please see below.
Once you realize that your luggage is missing, report it immediately to the carrier — your airline or tour operator, for example. Get a written Property Irregularity Report (PIR) as a confirmation of the delay.
Check with your carrier to see if you qualify for any compensation such as for the cost of basic personal items while you wait for your bags to be returned. You should keep a copy of the exchange with your carrier that confirms or denies any coverage. The travel insurance* claims department will need to see what was approved or denied before issuing any benefits.
If you have World Nomads travel insurance, you’re in good hands. All plans include this non-insurance service that finds and expedites the return of lost or delayed airline luggage so you can get on with your travels. The service covers every flight on every airline anywhere in the world, and you’ll be updated every step of the way. Simply report your lost bags after alerting the airline. Make sure to have the file reference or record locator number and Property Irregularity Report from the airline on hand.
If you're not compensated by the carrier and there’s no sign of your bags, you may qualify for travel insurance coverage should the delay be a minimum of 12 hours – and if it doesn't happen on your return flight home. Keep the original receipts for any basic personal items you purchase such as toothbrushes, prescription medication or a change of clothes.
Before you go shopping for designer jeans or a new ballgown, remember that your plan has limits on what's considered a reasonable expense, and on the amount of coverage allowed per day. Read your plan carefully and contact us if you have any questions on what might be covered. (You wouldn't believe some of the extravagant claims we've seen!)
Once you get your luggage, get written confirmation from the carrier confirming the length of the delay. In order to be eligible for benefits, the bags must have been delayed for at least 12 hours after the scheduled arrival time. You won't qualify for any reimbursements for less than that amount of time.
Read over your insurance plan to see what's covered and to check if any terms, conditions or exclusions apply. With World Nomads, you can file your claim online and, if necessary, send in any supporting documentation afterwards. You should make your claim no later than 20 days from the incident and provide documentation within 90 days.
If you have questions about coverage or the claims process, just ask us. We’re happy to help.
*All information we provided here is a brief summary. It does not include all terms, conditions, limitations, exclusions, and termination provisions of the plans described. Please carefully read your state specific plan documents for a full description of coverage. Travel insurance is included as part of your travel protection plan which contains both insurance benefits and non-insurance assistance services. Material included on this page does not represent, nor is it specific to, United States Fire Insurance Company or travel insurance benefits provided on United States Fire Insurance Company’s travel protection plans.Been working hard for your trip?
We'll work hard to protect it.
We’ve got your back.
Feeling fit and healthy? What if you get sick or injured?
Take the pain out of medical or dental costs.
We’ve got your back.
Know where the nearest hospital is?
Don’t stress, we’ll get you there quickly.
Help starts here.
Love photography, filming or sport?
Cover your bags, tech or gear.
Help starts here.
Whether you need medical assistance or emergency evacuation, our teams are available 24 hours a day, 7 days a week, 365 days a year before and during your trip.
Are you in need of emergency assistance right now?
Contact the teamLearn how World Nomads may be able to assist Americans should the worst happen.
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For information relating to policies purchased prior to October 23 2024, please check the Policy Wording provided with your purchase. You can contact us if you need this sent to you again. For plans purchased after October 23 2024, please see below.
We understand that this is a terrible and difficult time, but we’re here to help and can guide you through the process. As a first step, you should contact the 24/7 Emergency Assistance team. We’ll put you in touch with the necessary authorities and help you make any other arrangements related to the death.
While gathering documentation may be the last thing on your mind, it’s a necessary formality to get the supporting proof required for your claim. Here are some examples of the sort of documents you may need, depending on the details of your case:
In some instances, we may need to obtain past medical history records from the deceased person’s primary care doctor. Our claims department will let you know if that’s necessary.
You’ll need to notify us within 20 days that you’re making a claim and submit your documentation within 90 days.
Get together any original receipts, including your travel itineraries; confirmation of your bookings and any cancellations; and for any additional expenses that you might have incurred because of the incident. You’ll need to submit these documents as evidence for your claim. We reserve the right to reduce or reject your claim if you don’t hand in the proper paperwork.
Read over your insurance plan to see what’s covered and to check if any terms, conditions or exclusions apply. If you have questions about what's covered and not covered, just ask us.
*All information we provided here is a brief summary. It does not include all terms, conditions, limitations, exclusions, and termination provisions of the plans described. Please carefully read your state specific plan documents for a full description of coverage. Travel insurance is included as part of your travel protection plan which contains both insurance benefits and non-insurance assistance services. Material included on this page does not represent, nor is it specific to, United States Fire Insurance Company or travel insurance benefits provided on United States Fire Insurance Company’s travel protection plans.Been working hard for your trip?
We'll work hard to protect it.
We’ve got your back.
Feeling fit and healthy? What if you get sick or injured?
Take the pain out of medical or dental costs.
We’ve got your back.
Know where the nearest hospital is?
Don’t stress, we’ll get you there quickly.
Help starts here.
Love photography, filming or sport?
Cover your bags, tech or gear.
Help starts here.
Whether you need medical assistance or emergency evacuation, our teams are available 24 hours a day, 7 days a week, 365 days a year before and during your trip.
Are you in need of emergency assistance right now?
Contact the teamLearn how travel insurance could help if you're hurt in an accident.
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For information relating to policies purchased prior to October 23 2024, please check the Policy Wording provided with your purchase. You can contact us if you need this sent to you again. For plans purchased after October 23 2024, please see below.
Make sure everyone is safe and out of immediate danger. Call the local authorities if you need help (make sure to save the emergency number in your phone!).
Get medical help from a health care practitioner, such as a doctor, or by going to a hospital. If you contact the 24/7 Emergency Assistance team, they can help direct you to nearby medical facilities or help translate for you, should that be needed. Once you are safe, notify the Emergency Team, if you haven't already, to ensure you are receiving the appropriate care and to work out medical bill details. In many cases, you’ll need to pay before leaving the hospital.
After an accident, gathering documents may be the last thing on your mind. However, it’s important to get the right paperwork before leaving the scene of the accident or the hospital. Ask your travel companion for help if you need to. The types of documents we’re looking for include:
In addition to official reports, you'll also need to keep original receipts as evidence for your claim. You’ll need to notify us within 20 days that you’re making a travel insurance* claim and submit your documentation within 90 days.
Supporting documents could include your travel itineraries, receipts for accommodations, prescription medication, ER costs, and hospital and physician reports. We reserve the right to reduce or reject your claim should you not have the proper records.
Read over your insurance plan to see what’s covered and to check if any terms, conditions or exclusions apply. With World Nomads, you can file your claim through our website and send in any original documentation within 90 days.
If you have questions about coverage or the claims process, just ask us.
As always, all benefits are subject to our confirmation of the purchase of the plan, the written claim documentation we receive, and the plan provisions. You can compare our plans side-by-side when you get a quote to help you decide which one is right for you.
*All information we provided here is a brief summary. It does not include all terms, conditions, limitations, exclusions, and termination provisions of the plans described. Please carefully read your state specific plan documents for a full description of coverage. Travel insurance is included as part of your travel protection plan which contains both insurance benefits and non-insurance assistance services. Material included on this page does not represent, nor is it specific to, United States Fire Insurance Company or travel insurance benefits provided on United States Fire Insurance Company’s travel protection plans.Been working hard for your trip?
We'll work hard to protect it.
We’ve got your back.
Feeling fit and healthy? What if you get sick or injured?
Take the pain out of medical or dental costs.
We’ve got your back.
Know where the nearest hospital is?
Don’t stress, we’ll get you there quickly.
Help starts here.
Love photography, filming or sport?
Cover your bags, tech or gear.
Help starts here.
Whether you need medical assistance or emergency evacuation, our teams are available 24 hours a day, 7 days a week, 365 days a year before and during your trip.
Are you in need of emergency assistance right now?
Contact the teamUS Residents can protect their trips on the water with travel insurance
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At a glance:
From kayaking alongside glaciers in Alaska to whitewater rafting down the Balsa River in Costa Rica, there are plenty of ways to have fun on the water with a kayaking or rafting adventure. Our travel protection plans include a range of travel insurance benefits for kayaking and rafting that may help with everything from stolen bags to unexpected medical expenses while traveling.
Nobody goes whitewater rafting with the intention of falling out of their raft, but it can happen. Even on a leisurely kayaking trip, the unexpected could happen like a sprained muscle or heat exhaustion that requires medical attention. Travel insurance and non-insurance services designed for kayaking and rafting may help you bounce back quickly with support for emergencies, delays, and disruptions. With coverage that is flexible to your needs, it’s a way to travel confidently – whether you're navigating rapids or calm waters.
As paddlers ourselves, we’ve designed our plans that may cover kayaking and rafting while traveling. We also offer coverage for losses related to more than 250 other sports, activities and experiences.
Emergency Medical Expenses
For broken bones, cuts, and sprains after a kayaking or rafting accident
24/7 Non-insurance Emergency Assistance
Available 24/7 to assist in an emergency situation, on or off the river
Baggage & Gear Coverage
Reimbursement for damaged or stolen paddling gear, or swimsuits packed in lost checked luggage
Trip Delays, Interruptions & Cancellations
A money-saver if inclement weather throws a wrench into your plans.
Terms, conditions, and limitations apply to all coverage mentioned.
NOMADS TIP: Depending on the plan purchased, consider the optional ‘Cancel for Any Reason’ benefit for added flexibility and protection for shifting plans. Optional benefits come at an additional cost; CFAR not available in NY.
All plans also include several additional non-insurance services that may support you both before and during your trip. These include delayed or lost baggage tracking and delivery, portable health records, and pre-departure telehealth services that may support you both before and during your trip.
Get a quote and compare the plans to see which level of coverage is right for you.
World Nomads offers four plans for US residents – Standard, Explorer, Epic and Annual – each with different levels of coverage. Even if your main goal is to go kayaking or whitewater rafting, you’ll probably be doing other fun things like snorkeling or swimming. That’s totally fine, because you may be covered for more than 250 other sports, activities and experiences.
Simple and flexible travel insurance. Buy at home or while traveling, and claim online from anywhere in the world.
Get a quote
Here are our most frequently asked questions about cover for kayaking and rafting. You can also find the answers to other questions in our Helpdesk or you can ask our customer service team
Yes, there are so many great places around the world where you can kayak or go whitewater rafting, and World Nomads doesn’t want to limit your fun. For example, if you have coverage that includes travel insurance for Asia, you could have the opportunity to go whitewater rafting on the Trishuli River in Nepal or kayak through the mangroves in Okinawa. When you get a quote for travel insurance coverage for rafting and kayaking, you’ll need to input where you’ll be traveling.
If you’re hurt while rafting or kayaking, contact local authorities as soon as you’re able to do so for immediate attention. World Nomads Travel Insurance may help cover the cost of medical treatment, hospital stays, or even emergency medical evacuation if needed (subject to approval.) Access to a 24/7 non-insurance Emergency Assistance team is also included for support anytime, anywhere.
Yes, you’ll have coverage that includes travel insurance for rafting and also coverage that includes travel insurance for kayaking. However, you may also be covered for more than 250 other sports, activities and experiences. Things like cave tubing, hydrospeeding, and riverboarding may also be covered for grades/classes 1-5. You can review the list of activities, but if you’re participating in an activity and not sure if it’s covered, you can contact us and ask.
Trip cancellation coverage is offered by all plans offered by World Nomads, and you may be reimbursed for pre-paid, unused, non-refundable expenses like flights, kayak rentals, whitewater rafting tours and accommodations if your trip is cancelled for a covered reason. U.S. residents (except those that live in New York) also have the ability to add at an additional expense our optional cancel for any reason coverage when certain World Nomads plans are purchased.
When you purchase travel insurance coverage for kayaking or rafting, baggage protection is also included. If your checked-in bags are delayed more than 12 hours on the way to your destination, your plan may reimburse you for essential, reasonable items like toiletries and a change of clothes until you and your bag are reunited. Your coverage also includes a non-insurance service that can help track down your bag and get it delivered to you.
Not sure where your next paddling adventure should take you? Check out some of our favorite places around the world to go kayaking and rafting and get destination-specific travel insurance tips to help you plan with confidence.
Ecuador Discoveries: Kayaking the Amazon
Kayaking in the Shadow of Giants in Southern Greenland
5 of the Best Places to Kayak Around the US
20250730-4693876. This is not a full list of what is and isn’t covered, so please check your plan document for a full list of maximums, terms, conditions, limitations and exclusions that may apply to your state specific plan. Any example scenarios provided above are not a guarantee of coverage. All claims are subject to review, require documentation and are considered individually. Exclusion applies to Adventure or Extreme Activities.Been working hard for your trip?
We'll work hard to protect it.
We’ve got your back.
Feeling fit and healthy? What if you get sick or injured?
Take the pain out of medical or dental costs.
We’ve got your back.
Know where the nearest hospital is?
Don’t stress, we’ll get you there quickly.
Help starts here.
Love photography, filming or sport?
Cover your bags, tech or gear.
Help starts here.
Whether you need medical assistance or emergency evacuation, our teams are available 24 hours a day, 7 days a week, 365 days a year before and during your trip.
Are you in need of emergency assistance right now?
Contact the team