You don't need a return ticket to buy travel insurance.
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You’ve got a one way ticket in your back pocket and plans for a great new job, life or adventure… but you’re not covered for the trip to get you there. That’s where World Nomads’ Single Trip Travel Insurance comes in, covering the gap between your old life.
World Nomads offers single trip travel insurance to cover you and your personal items for as long as you need us to, whether it be a few days, a few weeks or even months, before you get to where you’re going.
Most of our travellers on a one-way ticket are moving for a new job and are most concerned about cancellation or losing their baggage on the way.
We offer Standard or Explorer options with differing cover. It’s up to you to consider your requirements and match them up with the right cover for your needs.
All World Nomads policies cover those events our travellers most often encounter including:
We cover more than 150 activities depending on the policy you choose and if it’s not on the list, call us and we’ll let you know if we’ll cover it.
There are of course exclusions which apply. Some of the exclusions which may apply are:
This is not a full list of what is and isn't covered. Make sure you read your policy wording so you know what you're covered for.
Been working hard for your trip?
We'll work hard to protect it.
We’ve got your back.
Feeling fit and healthy? What if you get sick or injured?
Take the pain out of medical or dental costs.
We’ve got your back.
Know where the nearest hospital is?
Don’t stress, we’ll get you there quickly.
Help starts here.
Love photography, filming or sport?
Cover your bags, tech or gear.
Help starts here.
Whether you need medical assistance or emergency evacuation, our teams are available 24 hours a day, 7 days a week, 365 days a year before and during your trip.
Are you in need of emergency assistance right now?
Contact the teamYou don't need a return ticket to buy travel insurance.
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For information relating to policies purchased prior to 18 May 2022, please check the Policy Document provided with your purchase. You can contact us if you need this sent to you again. For policies purchased on or from 18 May 2022 please see below.
This content is for New Zealand travellers.
You’ve got a one way ticket in your back pocket and plans for a great new job, life or adventure… but you’re not covered for the trip to get you there. That’s where World Nomads’ Single Trip Travel Insurance comes in, covering the gap between your old life.
World Nomads offers single trip travel insurance to cover you and your personal items for as long as you need us to, whether it be a few days, a few weeks or even months, before you get to where you’re going.
Most of our travellers on a one way ticket are moving for a new job and are most concerned about cancellation or losing their baggage on the way.
We offer Standard or Explorer options with differing cover. It’s up to you to consider your requirements and match them up with the right cover for your needs.
All World Nomads policies cover those events our travellers most often encounter including:
We cover more than 150 activities depending on the policy you choose and if it’s not on the list, contact us and we’ll let you know if we’ll cover it.
There are of course exclusions which apply. Some of the exclusions which may apply are:
This is only a summary of coverage and does not include the full terms, conditions, limitations and exclusions of the policy. You should read your Policy Document in full so you understand what is and isn’t covered. That way there won’t be any surprises if you need to use it. If you have any questions, please get in touch.
Been working hard for your trip?
We'll work hard to protect it.
We’ve got your back.
Feeling fit and healthy? What if you get sick or injured?
Take the pain out of medical or dental costs.
We’ve got your back.
Know where the nearest hospital is?
Don’t stress, we’ll get you there quickly.
Help starts here.
Love photography, filming or sport?
Cover your bags, tech or gear.
Help starts here.
Whether you need medical assistance or emergency evacuation, our teams are available 24 hours a day, 7 days a week, 365 days a year before and during your trip.
Are you in need of emergency assistance right now?
Contact the teamGet out and about overseas.
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For information relating to policies purchased prior to 8 November 2022, please check the Policy Wording provided with your purchase. You can contact us if you need this sent to you again. For policies purchased from 8 November 2022, please see below.
We know the most unexpected things can happen when travelling - activity-related accidents, earthquake, Coronavirus. So we've built our policies to help cover as many of those unexpected situations as we can. All of our policies have cover for:
World Nomads travel insurance also:
We've seen some pretty strange things on the road. Some of the exclusions include:
This is only a summary of cover and does not include the full terms, conditions, limits, and exclusions of the policy. You should read your policy wording in full, so you understand what is and isn't covered. If you are unsure about your level of travel cover, please contact us for help.
Been working hard for your trip?
We'll work hard to protect it.
We’ve got your back.
Feeling fit and healthy? What if you get sick or injured?
Take the pain out of medical or dental costs.
We’ve got your back.
Know where the nearest hospital is?
Don’t stress, we’ll get you there quickly.
Help starts here.
Love photography, filming or sport?
Cover your bags, tech or gear.
Help starts here.
Whether you need medical assistance or emergency evacuation, our teams are available 24 hours a day, 7 days a week, 365 days a year before and during your trip.
Are you in need of emergency assistance right now?
Contact the teamWorld Nomads offers travel insurance plans that ensure your family is protected—whether you're travelling with babies, children, or teenagers. Get an instant quote 24/7.
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Travelling with your family is a whole different ball game. While you may have once pushed boundaries on your own, you now have loved ones in tow. That’s where World Nomads Travel Insurance comes in, we are here to support New Zealand families when unexpected events occur.
With World Nomads travel insurance cover, a dependent is:
Note: age limits for dependents as outlined above will vary depending on your country of residence. Always read the Policy Document so you know what you are and are not covered for.
When applying for a policy there must be at least one adult insured on the policy, and at least one of the insured adults on the policy must be the legal guardian of the dependent(s).
If a dependent is not travelling with their legal guardian they may need their own policy, depending on your country of residence. Read the Policy Document carefully to choose the right plan and level of cover for everyone who is travelling with you. Your policy may have terms, conditions, limitations, and exclusions.
Did you know: You can add your children and grandchildren to our policies at no extra cost? Only adults are charged. It’s just one of the ways we look after families on their travels.
World Nomads is dedicated to assisting New Zealand families with:
Travel insurance tip: If you buy a policy while traveling overseas, you must wait 72 hours before any cover is activated (except for emergency medical as a result of a sudden accident which is witnessed and verified by an independent third party).
Get travel advice through our Travel Wiser content, FAQs, guides, safety information, and travel alerts.
To avoid any surprises when making a claim, it’s a smart idea to become familiar with the various limits, benefits, available upgrades, terms and conditions before you buy a policy.
Be sure to review your policy carefully, as there are exclusions, such as:
Here are our most frequently asked questions about cover for families. You can also find the answers to other questions in our Help Center or you can ask the customer service team.
If a close relative is suddenly hospitalised or dies from a sudden illness or serious injury, then your travel insurance policy can help if you have to cancel or re-arrange your trip.
If you have to cancel or rearrange your trip, there may be cover for:
How it works
Before you change your plans, you must contact your travel providers to try to minimise your expenses and request any refunds or rescheduling assistance. You may resume your trip under the same policy up until it’s end date (with pre-approval of trip resumption costs first).
You can make a claim online for your additional expenses. You’ll also need a written medical diagnosis from the attending physician and, if applicable, the death certificate to support your claim. Also be aware that any claim submitted will have the policy excess applied.
It depends on the specific policy terms. Please review the PDS or contact customer service for guidance on coverage for your child’s condition.
Go online and enter a few details about yourself, your destinations, and the ages of all your family members. We will generate an instant quote with both Standard and Explorer plan options, and you can pick which one suits your specific needs. Once you’ve selected the right level of cover and paid, you will get instant confirmation of your family travel insurance to your selected email.
Been working hard for your trip?
We'll work hard to protect it.
We’ve got your back.
Feeling fit and healthy? What if you get sick or injured?
Take the pain out of medical or dental costs.
We’ve got your back.
Know where the nearest hospital is?
Don’t stress, we’ll get you there quickly.
Help starts here.
Love photography, filming or sport?
Cover your bags, tech or gear.
Help starts here.
Here are several activities under each category that World Nomads love to do:
Not all activities, sports, and experiences are covered under every plan. You may have to upgrade the policy and sporting level to receive the cover you require for the activities you plan to do. Please read your policy wording carefully before you buy.
Whether you need medical assistance or emergency evacuation, our teams are available 24 hours a day, 7 days a week, 365 days a year before and during your trip.
Are you in need of emergency assistance right now?
Contact the teamWhen your cards get stolen or lost and you need a replacement.
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Credit card theft is all too common when traveling overseas, with organised crime networks often targeting tourists.
While travel insurance isn't there to cover your card being skimmed (you've got to hit up your bank to recover those losses), some of our policies can help with the cost to replace your credit cards. And if you're unsure what to do, all of our assistance teams can provide advice.
| Country of Residence | Credit Card Replacement | 24/7 Assistance |
|---|---|---|
| Australia | ||
| Brazil | ||
| Canada | ||
| Ireland | ||
| New Zealand | ||
| United Kingdom | ||
| USA | ||
| All other countries |
This is not a full list of what's covered and not covered. There are limits and conditions that apply, so for more information, read your policy carefully before you buy.
It’s essential that you report the theft of your credit card to the police as soon as possible, and get it in writing for your claim.
If you need urgent help, get in contact with our emergency assistance team as soon as possible, so that our team can advise you of what you need to do to get a replacement credit card.
To help our Emergency Assistance teams assist them quickly, they'll need the following:
I had my passport and credit cards stolen from my bag while staying in Venice Beach, California. This is the beginning of my trip which I had prebooked and organised flights and tours from LA to other parts of America. I have missed my flight to Las Vegas from SanFrancisco and my flight from Las Vegas to Seattle. I also had to cancel accommodation in Las Vegas and San Francisco. This is due to the fact that the earliest time for me to get a replacement temporary passport and cards is too late.
Been working hard for your trip?
We'll work hard to protect it.
We’ve got your back.
Feeling fit and healthy? What if you get sick or injured?
Take the pain out of medical or dental costs.
We’ve got your back.
Know where the nearest hospital is?
Don’t stress, we’ll get you there quickly.
Help starts here.
Love photography, filming or sport?
Cover your bags, tech or gear.
Help starts here.
Whether you need medical assistance or emergency evacuation, our teams are available 24 hours a day, 7 days a week, 365 days a year before and during your trip.
Are you in need of emergency assistance right now?
Contact the teamHere are our most frequently asked questions about stolen credit cards and travel insurance. You can also find the answers to other questions in our Helpdesk or you can ask our customer service team
What's covered by travel insurance when your adventure turns into misadventure.
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For information relating to policies purchased prior to 03 February 2022, please check the PDS provided with your purchase. You can contact us if you need this sent to you again. For policies purchased on or from 03 February 2022 please see below.
Cover for accidents overseas is a critical part of planning for any adventure. Whether you’re exploring on the map or hurtling off it, serious accidents can happen anywhere, anytime.
If you’re injured in an accident, you can be covered for emergency medical treatment including:
We also have 24/7 Emergency Assistance teams who can guide you to the nearest hospital, arrange medical transport, set up direct payments to the medical facility, and give support to your family. Coverage may depend on your past medical history, what's happened to you and any other conditions, limits or exclusions of cover as described in your policy.
Depending on your policy and your country of residence, there are limitations – doing a bit of research on where you’re going will help you pick the right policy.
This is not a full list of what's covered and what's not covered. There are limits and conditions that apply, so for more information check out our articles on overseas medical coverage and adventure sports coverage, and read your policy carefully before you buy.
This is only a summary of cover and does not include the full terms, conditions, limits, and exclusions of the policy. You should read your PDS in full, so you understand what is and isn’t covered. If you are unsure about your level of travel cover, please contact us for help.
It’s essential that you get in contact with our 24/7 Emergency Assistance Teams as soon as possible, so that our teams can support you from the time you fall sick or get injured until the time you get home.
So that our Emergency Assistance teams can assist you quickly, please be ready with the following:
I was injured in Koh Tao, Thailand in a moped accident. The moped turned over onto my foot and a sprained/injured ligaments and tendons in my left foot. I am unable to walk on my foot at all. The doctor gave me a foot in lieu of a cast, and crutches stating that I could not bear any weight on my foot for a minimum of 3 weeks. I was also told to rest my foot, and could not do so while traveling and needed to come back to the US for help getting around as well as time to heal.
Been working hard for your trip?
We'll work hard to protect it.
We’ve got your back.
Feeling fit and healthy? What if you get sick or injured?
Take the pain out of medical or dental costs.
We’ve got your back.
Know where the nearest hospital is?
Don’t stress, we’ll get you there quickly.
Help starts here.
Love photography, filming or sport?
Cover your bags, tech or gear.
Help starts here.
Whether you need medical assistance or emergency evacuation, our teams are available 24 hours a day, 7 days a week, 365 days a year before and during your trip.
Are you in need of emergency assistance right now?
Contact the teamHere are our most frequently asked questions about travel accidents and travel insurance. You can also find the answers to other questions in our Helpdesk or you can ask our customer service team.
Stay protected with emergency medical and evacuation coverage in case of an accident during your travels
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Adventure’s calling…what’s it gonna be? Snowboarding in the Swiss Alps or scuba diving off the Canary Islands? Remember, with adventure comes the possibility of misadventure, and even the best planned trips can hit a snag when accidents occur. World Nomads offers UK travellers insurance options for those ‘just in case’ moments.
World Nomads offers two insurance plans: Standard and Explorer. Both plans cover medical expenses for accidents overseas, but the Explorer Plan has higher limits.
Here are some of the ways we could help UK policyholders if they have an accident while travelling:
Hospital stays: whether it’s a sprained ankle from a trek in Peru, or a case of Bali Belly, World Nomads can cover inpatient care, including emergency treatment, surgeries, and necessary overnight stays.
Out-patient surgeries: if an accident leaves you needing a quick procedure, you could be covered—minus the lengthy hospital stay.
Prescribed medications: need antibiotics after a run-in with an overzealous jellyfish while scuba diving in The Maldives? We may be able to cover the bill for that.
Medical evacuation and repatriation: sometimes, the thrill of exploring new places comes with unexpected risks. If a severe medical emergency happens while you’re overseas, we’ll help you get the care you need—no matter where that may be. World Nomads covers medical evacuations, including air ambulance transport if required, so you can get to the nearest suitable medical facility or back home with the support you need.
And while we hope you never need it, we also cover the repatriation of remains in the event of the unthinkable, easing the burden on your loved ones during difficult times.
Accidental death and dismemberment: if you get seriously hurt during your trip– and lose your sight, a limb, or even your life – you (or a designated beneficiary) can get compensated for the loss, up to the maximum benefit amount specified in your plan.
Note: the loss must have occurred within 365 days of the accident to receive benefits.
Our UK policyholders love a good thrill, and we’re all for it—that’s why we offer cover for over 150 activities and sports. Got a hankering for barefoot waterskiing? Lake Como’s glassy waters in Italy are perfect for it—and yes, if you get a little wobbly and twist an ankle, we’ve got you covered (not that we wish that on anyone!).
For non-urgent issues, World Nomads also offers access to Air Doctor. So, if you’re exploring the Australian Outback or visiting remote villages in South America, you can connect with a doctor virtually or find one nearby. Air Doctor makes it easy to get advice, prescription refills, or minor treatments without navigating an unfamiliar healthcare system—perfect for handling those minor bumps in the road so you can get back to the adventure.
When exploring the world, the last thing you want to worry about is what to do in a medical emergency. That’s where our 24-hour Emergency Medical Assistance team steps in. Available around the clock, our team is here to help connect you to local medical providers, coordinate your care, and ensure you’re supported at every step.
- Your location: give as much information as possible about where you are, including any landmarks if you’re in a remote area.
- Nature of the emergency: describe what happened and the extent of your injuries or illness.
- Your policy number: have your World Nomads policy number handy to speed up assistance.
Heads-up: this travel insurance covers you over and above any state health insurance or reciprocal health agreements, like your GHIC or EHIC. If you're heading to the EEA or Switzerland, remember to bring a valid GHIC (or EHIC if you still have one) for access to state healthcare at reduced or no cost. And when your EHIC expires, just switch over to a GHIC to keep those benefits rolling.
This is not a complete list of what's covered and not covered. Some limits and conditions apply, so for more information, check out our articles on overseas medical coverage and adventure sports coverage, and read your policy carefully before you buy. Contact us if you’re still not sure.
I was riding my mountain bike when I hit something and went over my handle bars. I put both hands out and broke my wrists and knocked myself out. I woke up in an ambulance and then went to Whistler Health Care Centre where I had x rays and further treatment.
Been working hard for your trip?
We'll work hard to protect it.
We’ve got your back.
Feeling fit and healthy? What if you get sick or injured?
Take the pain out of medical or dental costs.
We’ve got your back.
Know where the nearest hospital is?
Don’t stress, we’ll get you there quickly.
Help starts here.
Love photography, filming or sport?
Cover your bags, tech or gear.
Help starts here.
Whether you need medical assistance or emergency evacuation, our teams are available 24 hours a day, 7 days a week, 365 days a year before and during your trip.
Are you in need of emergency assistance right now?
Contact the teamHere are our most frequently asked questions about overseas medical insurance. You can also find the answers to other questions in our Helpdesk or you can ask our customer service team.
Cheap isn't always the way to go.
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This content is for U.K residents only.
Cheap Travel Insurance is only good if it protects you for those emergencies it’s supposed to protect you for.
Going too cheap can mean you’re not covered when it matters and if you’re not covered… your trip of a lifetime can get very expensive, very fast.
That’s why at World Nomads we listened to our experienced travelers and designed the best travel insurance to match their high expectations, at an affordable price (but not the cheapest).
We’ve included the cover options you told us you couldn’t live without in every World Nomads policy including:
As no two travelers are alike, we’ve designed a Standard and Explorer travel insurance option so you can choose whether you pay for the extras or not.
If you’re planning to kayak the Amazon solo or throw yourself out of a plane with just a little bit of silk attached to your back, the Explorer option may be more suited to you.
Then again, you might be surprised by what is covered under the Standard travel insurance option. Just tell us who you are, where you’re going and how long you’ll be gone for and we’ll generate your instant quote with all the detail you need.
We know we’re not the cheapest, but with us you can travel with confidence, knowing you’ve got 24/7 traveler support, insider information to help you plan your trip and coverage for all the important events you’re likely to encounter.
Fell over whilst snowboarding in a lesson. Hit my head and got concussion.. went to Ski patrol and was told that if it didn't clear up I should go to hospital. 2 days later I was still feeling sick and unable to snowboard, went back to ski patrol and they recommended that I go to hospital for a check up.
Been working hard for your trip?
We'll work hard to protect it.
We’ve got your back.
Feeling fit and healthy? What if you get sick or injured?
Take the pain out of medical or dental costs.
We’ve got your back.
Know where the nearest hospital is?
Don’t stress, we’ll get you there quickly.
Help starts here.
Love photography, filming or sport?
Cover your bags, tech or gear.
Help starts here.
Whether you need medical assistance or emergency evacuation, our teams are available 24 hours a day, 7 days a week, 365 days a year before and during your trip.
Are you in need of emergency assistance right now?
Contact the teamFind out how we could help if you're caught up in a terror attack.
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Recent world events have shocked most of us with terrorist events on our doorstep and at many of our favourite holiday destinations.
Our travellers know that staying aware at all times is key to staying safe, but there are some things you can never anticipate and a terrorist event is one of those.
In the event of a terrorist attack, our travel insurance (Explorer Plan only) covers a number of situations like:
Our 24/7 Emergency Medical Assistance team can help you navigate next steps if you’re caught up in the chaos and aftermath of an attack and are trying to continue your trip.
Terrorist attacks are understandably traumatic. If you’re worried one might occur, or following an attack you want to travel elsewhere or go home, we consider that to be a change of mind and we won’t cover you for those costs. There are some exceptions to this as mentioned above.
In addition, our policy does not cover:
You must also remember that if you knowingly put yourself in danger you may void your travel insurance. This means if there’s a warning of a terrorist attack or you were likely to have had knowledge there might be one, and you put yourself at risk by traveling to or staying in the vicinity of that area, then your cover may be void.
The policy wording contains all conditions, exclusions and limitations to cover, so please read it carefully before you buy.
It’s essential you contact our 24/7 Emergency Medical Assistance teams as soon as you are aware you will be admitted as an inpatient for at least one night so we can support you from the time you get injured until the time you get home.
So our teams can assist you quickly, please be ready with the following:
After the terrorist attacks in Paris on November 13 and subsequent raids in St. Denis on November 18, we decided to cancel our trip until a better time to travel with our children overseas.
Been working hard for your trip?
We'll work hard to protect it.
We’ve got your back.
Feeling fit and healthy? What if you get sick or injured?
Take the pain out of medical or dental costs.
We’ve got your back.
Know where the nearest hospital is?
Don’t stress, we’ll get you there quickly.
Help starts here.
Love photography, filming or sport?
Cover your bags, tech or gear.
Help starts here.
Here are our most frequently asked questions about cover for Terrorism. You can also find the answers to other questions in our Helpdesk or you can ask the customer service team.
Whether you need medical assistance or emergency evacuation, our teams are available 24 hours a day, 7 days a week, 365 days a year before and during your trip.
Are you in need of emergency assistance right now?
Contact the teamIf your gear has been stolen or damaged, here's how we can help.
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We’ve all been there: landing in your dream destination, only to find out your bag’s gone on its own holiday. Travel mishaps like lost or stolen baggage can turn an epic adventure into a logistical nightmare. World Nomads travel insurance not only protects your gear; it protects your plans— because a lost bag shouldn’t stand in the way of your next great story.
World Nomads keeps it simple for our UK travellers with two insurance plans: Standard and Explorer. Both offer coverage for stolen, delayed, and damaged luggage, but the Explorer Plan has higher limits and offers additional coverage for the accidental loss or theft of cash (provided you’ve stowed it safely).
Your policy will have very specific limits on the total value of the luggage covered and on individual items. If some items you bring exceed those limits, you might want to specify high-value items when you purchase your policy. It'll cost you more, but it may be worth it if you have to make a claim.
Our policies can cover you if your gear is:
There are, of course, conditions on how cover applies. For example, we won't cover your electronics or jewellery if they are part of checked-in luggage. Read through the policy wording so there are no surprises.
Our Annual Multi-Trip (AMT) policy offers unmatched flexibility for UK travellers with a serious case of wanderlust. Whether hopping to France for a weekend or jetting off to Southeast Asia for a few weeks, AMT covers your baggage and personal belongings on each trip—without the hassle of buying a new policy every time you travel.
When you’re exploring far from home, having emergency medical coverage can be a lifesaver—literally. For digital nomads and frequent travellers, unexpected health issues can turn your plans upside down. That’s why World Nomads provides 24/7 emergency medical assistance so UK travellers can get immediate help when needed.
Nobody likes a delayed flight—especially when you’re stuck between connections at a bustling airport. With World Nomads’ Smart Delay feature, UK travellers get extra support if their flights or connections are held up beyond a specific time. Think of it as a travel buffer: Smart Delay helps cover essentials like food and refreshments, so you’re not left out of pocket while waiting for things to get back on track.
No one wants to lose their belongings; it’s frustrating and heartbreaking. If someone nicks your gear, it’s imperative you get on the front foot…fast. Here are some steps you should take right away:
For more comprehensive information, check out our article What to do if your luggage is stolen.
While stealthy thieves and misplaced bags are a reality of travel, there are a few simple tips and tricks you can keep in mind while travelling to help reduce the risk of losing your most valued possessions.
From always packing and carrying your bags to safeguarding your bags with zip ties, follow these essential tips from travellers on keeping your belongings safe while you travel.
Ready to pack your bags? You can get a quote for both single and annual multi-trip plans and decide which suits your needs best.
Our policy for UK residents doesn’t cover several items, and if you don’t look after your belongings properly, you may not be covered either.
This is not a complete list of what's covered and not covered. There are item limits and conditions that apply, so for more information, check out our article on baggage cover and personal effects and read your policy carefully before you buy.
My wife and I were travelling through South America. We had just arrived in the main bus station in Arequipa, Peru at approximately 7pm, after travelling overnight from the north of Chile. We sat down on the public seating at the bus station whilst waiting for a friend to book an onward ticket. I was sat on the end of the isle of seats with my day bag by the side of my feet. A child of about the age of 9 years came up to us from the opposite direction and spoke to us in Spanish. We both looked at her whilst trying to understand what she said. After decyphering that she wanted to sing us a song and subsequently declining her offer, she wandered off. At this point I looked down at my bags to discover that my day bag had gone. We obviously immediately looked around, could not see the bag anywhere. We asked the other people sat around if they had seen anything, but no one had. The little girl was nowhere to be seen. As we had been on the go for over 24 hours and were extremely tired and now extremely upset, we left and checked into a hostel. The next morning we lodged a report with the tourist police who informed us that there had been a police counter at the station. At the time though it had not even occurred to me that we could make a report at the station itself. After 3 months of travelling through South America with not a single problem and with only 5 days left until flying home this has not been the most pleasant way to finish our holiday!
Been working hard for your trip?
We'll work hard to protect it.
We’ve got your back.
Feeling fit and healthy? What if you get sick or injured?
Take the pain out of medical or dental costs.
We’ve got your back.
Know where the nearest hospital is?
Don’t stress, we’ll get you there quickly.
Help starts here.
Love photography, filming or sport?
Cover your bags, tech or gear.
Help starts here.
Whether you need medical assistance or emergency evacuation, our teams are available 24 hours a day, 7 days a week, 365 days a year before and during your trip.
Are you in need of emergency assistance right now?
Contact the teamHere are our most frequently asked questions about buying travel insurance for baggage. You can also find the answers to other questions in our Helpdesk or you can ask our customer service team.
UK residents claim online while travelling or when returning home. We encourage you to submit your claim at your earliest convenience or within 60 days from the date of loss. Plus, submitting your claim as soon as possible means less of a chance you’ll misplace your receipts or other required documentation.
You can still file a claim. However, the item might depreciate, or we may be unable to process your claim without additional information. We require receipts if you are trying to claim reimbursement for purchases made because of a baggage delay. For more information, check out our article. What do you do if you don't have the requested claim documents?