Veja como realizar o seu pedido de reembolso.
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Não tem problema, estamos aqui para te ajudar no que for preciso. Nem sempre as cosias acontecem da forma que a gente quer, por isso vamos ajudar você a resolver isso o mais rápido possível. Leia as etapas a seguir com atenção para que nossa equipe possa trabalhar com rapidez e eficiência.
Ligue para o time de sinistros da Chubb, disponíveis 24 horas por dia, 7 dias por semana:
Se estiver no Brasil, ligue para: 0800-722-4825
Ligue para o time de sinitros da Zurich, disponíveis de segunda a sexta-feira das 9h às 18h e sábado das 9h às 14h (exceto feriados).
Se estiver no Brasil, ligue para: 0800-878-3233
Dependendo do seu caso, do que aconteceu com você ou do plano de Seguro Viagem que você comprou os procedimentos podem ser diferentes. Por telefone mesmo você saberá o melhor caminho a seguir, pode confiar.
A comunicação com a Central de Atendimento não exime o Segurado da obrigação de entregar à Seguradora todos os documentos pertinentes ao sinistro.
Ready to unplug and cleanse mind, body, and spirit? We have coverage for unexpected setbacks while you’re getting away from it all.
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Whether off-grid for you means a remote mountain escape in Jasper National Park, a solo road trip in New Zealand, or experiencing rural village life by volunteering, it can be a great way to escape the stresses of daily life.
While you’re planning your off-grid getaway, don’t forget to consider travel insurance which could save you a few headaches and avoid some nasty hospital and medical bills.
Going off-grid can be the ultimate form of social distancing if you’re seeking solitude, avoiding large crowds, and wanting to unplug from digital devices. Both our Standard and Explorer plans may offer coverage (up to the benefit limits) if:
Don’t forget to read the policy wording as all plans are different and coverage will depend on your Country of Residence. Never assume you’ll be covered in every situation, as benefit limits, terms and conditions and exclusions may apply. If you are still unsure about what you are covered for then contact us.
Want to know more about what is and isn’t covered by travel insurance? Read your policy and contact us if you have any questions.
Some World Nomads plans offer damage collision waiver coverage depending on your Country of Residence and your choice of insurance plan, a Standard or an Explorer. Make sure you read your policy and check the amount of coverage your plan provides.
Remember, if you leave your gear in your rental vehicle unattended or unsecured, and it gets stolen, our plans are unlikely to cover it.
If you get into a car accident, rental car travel insurance may help by covering damage to your vehicle and the cost of repairs, as well as charges imposed by the rental company, depending on your circumstances.
Make sure you report the damage to the local authorities and the rental car company as soon as possible. Also, it almost goes without saying, damage due to irresponsible behaviour will not be covered.
Depending on your Country of Residence and the plan you purchase there may be coverage for vehicle rentals. However, coverage may not be available for residents of all countries, states or provinces. Please carefully read your policy wording for a full description of coverage. If you’re not sure if something is covered, get in touch.
Off-grid getaways are a great way to engage in some high-energy activities.
Maybe abseiling or a thrilling zip line is your thing? Before you pull the rip cord on that adventure, check that your insurance covers your activity. Depending on your Country of Residence, you may need to include an insurance upgrade when you buy to have coverage for some activities. If you don’t have the right level of coverage, you won’t be able to claim if something goes wrong.
Many policies cover white water rafting and kayaking, for example, but Class 6, Extreme and Exploratory Rapids aren’t covered. Read the policy wording carefully to choose the right plan and/or adventure sport option for your trip. Your policy may have conditions and exclusions.
Our plans cover emergency medical expenses when you're sick or injured. If your injuries are more serious than minor bumps and scratches, you may need to get to a hospital. Our plans include emergency evacuation coverage for ambulances or transfers to an appropriate medical facility. Be sure to check the maximum benefit amount and terms of coverage in your policy.
OK, so there’s off-grid and then there’s really off the grid. Just be aware that the more remote your destination, the more chance there is that these may not be covered. Make sure to check if your off-the-grid destination(s) are covered by our policies.
Some destinations may not be covered due to violence, terrorism or possibly due to being designated a COVID hotspot. Additionally, there will also be certain activities, including volunteering activities, that we cannot cover as they are too dangerous.
Our policies aren’t designed to cover everything, so take the time to read the terms, conditions, limitations, and exclusions in the policy wording for full details so that there are no surprises if you need to use it. If you’re not sure if something is covered get in touch.
Travel insurance tip 4: Depending on your Country of Residence, if you decide to travel to a country where there’s already been a ‘Do Not Travel’ warning or its equivalent put in place by your government, then your policy will be cancelled. Governments can issue or change travel warnings without notice, so always check with World Nomads before you pay anything towards your trip.
Been working hard for your trip?
We'll work hard to protect it.
We’ve got your back.
Feeling fit and healthy? What if you get sick or injured?
Take the pain out of medical or dental costs.
We’ve got your back.
Know where the nearest hospital is?
Don’t stress, we’ll get you there quickly.
Help starts here.
Love photography, filming or sport?
Cover your bags, tech or gear.
Help starts here.
Whether you need medical assistance or emergency evacuation, our teams are available 24 hours a day, 7 days a week, 365 days a year before and during your trip.
Are you in need of emergency assistance right now?
Contact the teamSimple and flexible travel insurance to take you camping around the world. Buy at home or while travelling, and claim online from anywhere in the world.
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Camping is the start of many adventures for New Zealanders chasing wilderness and open skies. Plant yourself among the forests of Slovenia or beneath a star-studded desert sky to experience more of everything on a camping break.
Travel insurance can help with unexpected costs if a sudden illness or injury lands you in hospital, if you’re left empty handed when the airline loses your baggage (with your camping gear in it!), or if severe weather puts a dent in your travel plans.
World Nomads offers cover (up to the policy limits) for:
Both our Standard and Explorer plans offer cover for level 1 sport and adventure activities that include camping and hiking up to 2,000 metres, and activities such as surfing, kayaking and bungy jumping.
For Kiwis looking for more adventurous pursuits you may need to upgrade your cover if you’re planning on camping or hiking up to 6,000 metres or if you’re abseiling or mountain biking. Specify all the activities you are planning on your trip when you get your quote as you can’t add them afterwards. Terms and conditions apply, check your PDS for details or contact us.
Camping holidays can serve up some serious surprises. If that hike to catch the sunrise turns into a nasty misstep and you need a doctor urgently, call our 24/7 Emergency Assistance Team. They can help direct you to the nearest medical centre or arrange emergency transport to the most appropriate facility.
Traveller Tip: check you have any relevant paperwork as you’ll probably be asked for proof for several things such as entry permits for countries you’ll be visiting, special tourist visas, digital COVID certificates, proof of vaccinations and a negative PCR test, and camping or visitor permits for national parks.
For self-drive camping trips, the Explorer Plan has cover for the rental insurance excess if you’re involved in a car accident. If you’re taking your own sports equipment such as a kayak, the Explorer Plan also offers cover to hire replacement equipment if:
Please note sporting equipment that is checked-in is only covered where the carrier requires it be checked-in due to its size or weight.
Awaken your sense of adventure camping in:
Sorry – we won’t cover you if you do something reckless (such as camping in an area that is against local authority warnings). Some things we don’t cover include:
Travel Insurance Tip: before you head off into the wilderness, be sure to follow the camping regulations that apply to that region or country. If you unknowingly cross into another country that is not on your certificate of insurance, it could affect your cover.
This is not a full list of what’s covered and what’s not; please check your policy for a full list of terms, conditions, limitations and exclusions that may apply to your specific plan. If you are unsure of your level of travel cover, please contact us for help.
You can also buy away from home or buy more cover if you extend your trip. Plus, you can claim online anytime, anywhere in the world.
Whether you need medical assistance or emergency evacuation, our teams are available 24 hours a day, 7 days a week, 365 days a year before and during your trip.
Are you in need of emergency assistance right now?
Contact the teamBeen working hard for your trip?
We'll work hard to protect it.
We’ve got your back.
Feeling fit and healthy? What if you get sick or injured?
Take the pain out of medical or dental costs.
We’ve got your back.
Know where the nearest hospital is?
Don’t stress, we’ll get you there quickly.
Help starts here.
Love photography, filming or sport?
Cover your bags, tech or gear.
Help starts here.
Simple and flexible travel insurance to take you camping around the world. Buy at home or while traveling, and claim online from anywhere in the world.
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Camping in wild and remote places is right of passage for many Aussies. Discover the hike-in only campsites on the Hawaiian Islands or go solo camping in the Canadian Rockies to get under the skin of a country on a camping break.
Travel insurance can help with unexpected costs if a sudden illness or injury lands you in hospital, if you’re left empty handed when the airline loses your baggage (with your camping gear in it!), or if severe weather puts a dent in your camping plans.
World Nomads offers cover (up to the policy limits) for:
Both our Standard and Explorer plans offer cover for level 1 sport and adventure activities that include camping and hiking up to 2,000 metres, as well as activities such as surfing, kayaking and bungy jumping.
For Aussies looking for more adventurous pursuits, you may need to upgrade your cover if you’re planning on camping or hiking up to 6,000 metres or if you’re abseiling or mountain biking. Specify all the activities you’re planning on your trip when you get your quote, as you can’t add them afterwards. Terms and conditions apply, check your PDS for details or contact us.
Camping holidays can serve up some serious surprises. If that hike to catch the sunrise turns into a nasty misstep and you need a doctor urgently, call our 24/7 Emergency Assistance Team. They can help direct you to the nearest medical centre or arrange emergency transport to the most appropriate facility.
Traveller Tip: check you have any relevant paperwork as you’ll probably be asked for proof for a number of things such as entry permits for countries you’ll be visiting, special tourist visas, digital COVID-19 certificates, proof of vaccinations and a negative PCR test, and camping or visitor permits for national parks.
For self-drive camping trips, the Explorer Plan has cover for the rental insurance excess if you’re involved in a car accident. If you’re taking your own sports equipment, such as a kayak, the Explorer Plan also offers cover to hire replacement equipment if:
Please note: sporting equipment that is checked-in is only covered where the carrier requires it be checked-in due to its size or weight.
Sorry – we won’t cover you if you do something reckless (such as camping in an area that is against local authority warnings). Some things we don’t cover include:
Travel Insurance Tip: before you head off into the wilderness, follow the camping regulations that apply to that region or country. If you unknowingly cross into another country that is not on your certificate of insurance, it could affect your cover.
This is not a full list of what’s covered and what’s not; please check your policy for a full list of terms, conditions, limitations and exclusions that may apply to your specific plan. If you are unsure of your level of travel cover, please contact us for help.
You can also buy away from home or buy more cover if you extend your trip. Plus, you can claim online anytime, anywhere in the world.
Whether you need medical assistance or emergency evacuation, our teams are available 24 hours a day, 7 days a week, 365 days a year before and during your trip.
Are you in need of emergency assistance right now?
Contact the teamBeen working hard for your trip?
We'll work hard to protect it.
We’ve got your back.
Feeling fit and healthy? What if you get sick or injured?
Take the pain out of medical or dental costs.
We’ve got your back.
Know where the nearest hospital is?
Don’t stress, we’ll get you there quickly.
Help starts here.
Love photography, filming or sport?
Cover your bags, tech or gear.
Help starts here.
Tanzania is home to epic, unspoiled wildernesses where the Big Five roam free-range. Our travel insurance tips will help you enjoy it full throttle.
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Lions, leopards, and rhinos... they’re only the beginning of the jaw-dropping sights you may encounter on an adventurous trip to Tanzania. The country has 21 national parks, including Gombe Stream National Park (where Dr. Jane Goodall founded a chimpanzee research centre in 1965) and Serengeti National Park, the safari mecca where 4,000 lions and 550 cheetahs roam among the grassy plains.
Like much-needed mosquito netting, World Nomads is here to help protect you and can help take the edge off your worries so you can maximize the sheer beauty of it all instead.
Crime can be a problem in Tanzania. Tourists can be the victims of theft, carjacking and mugging, especially in crowded cities. When you have a World Nomads policy, you may be covered for the loss of your belongings, up to their depreciated value, and to the per-article and total maximum benefit amount.
Always file a police report and hold on to a copy for World Nomads. Carrying colorful Tanzanian shillings? Depending on your Country of Residence, there’s limited or no coverage for cash, so leave what you won’t need for a day out in the safe at your hotel, if possible.
Rain, rain, go away... during Tanzania’s waterlogged monsoon months (March through May and November thru December), flooded roads may be impassable, or you could be stuck in a cyclone. Translation? Ruined plans and you missing out on things you already paid for.
When surprises such as this happen, World Nomads can step in to support you: depending on your Country of Residence, your coverage could include anything from trip cancellation and trip interruption to an evacuation to a safe place. Your choice of a Standard or an Explorer Plan may also decide what benefits you get.
Just note that if a natural disaster has already been forecast or happened after you purchased your policy, it’s not reimbursable. (In other words, you can’t get an insurance policy for something you already know about)
If you’re planning a trip to Tanzania, you may want to consider a World Nomads plan. World Nomads covers more than 150 adventure sports and activities. Read our Help Center article on adventure sports coverage to ensure your activities are included. Additional premiums may apply, and coverage may vary between the Standard and Explorer plans.
Your World Nomads plan can come in handy if tracking elephants on a guided walking safari through the Selous Game Reserve or paddle boarding in a lagoon near Zanzibar After all, a twisted ankle or appendicitis can happen anywhere; and you may want emergency medical coverage for sudden accidents or sicknesses.
Conditions may apply. For example, you may be covered for abseiling – also known as climbing a rock or rappelling – but only up to a certain elevation. Read your policy for more details or contact us with your coverage questions.
World Nomads policy holders have access to 24/7 Emergency Assistance... good news if you’re up a Tanzanian creek without a paddle. Experts on the line can connect you to the nearest qualified hospitals, assist with paperwork, and more. You may also need to touch base with them before undergoing any major medical procedures or evacuation services.
Travel insurance doesn't cover everything. All of the information we provide is a brief summary. It does not include all terms, conditions, limitations, exclusions and termination provisions of the plans described. Coverage may not be the same or available for residents of all countries, states or provinces. Please carefully read your policy wording for a full description of coverage.
My flight was delayed due to mechanical issues, which caused me to miss my connecting flight to Kilimanjaro, Tanzania. This delay meant that I missed the first night in my hotel and the pre-arranged transfer from the airport. I also needed to purchase a new transport from the airport to the Machame Gate at Kilimanjaro National Park.
Been working hard for your trip?
We'll work hard to protect it.
We’ve got your back.
Feeling fit and healthy? What if you get sick or injured?
Take the pain out of medical or dental costs.
We’ve got your back.
Know where the nearest hospital is?
Don’t stress, we’ll get you there quickly.
Help starts here.
Love photography, filming or sport?
Cover your bags, tech or gear.
Help starts here.
Whether you need medical assistance or emergency evacuation, our teams are available 24 hours a day, 7 days a week, 365 days a year before and during your trip.
Are you in need of emergency assistance right now?
Contact the teamSurf smart: Learn how travel insurance coverage for surfing can help when the unexpected hits, for Canadians
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Whether you're catching waves in Bali, tackling reef breaks in Fiji, or just learning to surf on vacation, accidents can happen. Wipeouts, board collisions, reef cuts, or even jellyfish stings can quickly turn your dream surf trip into one you’d rather forget. That’s where travel insurance can step in — helping with emergency medical costs and other unexpected events.
Chasing waves is thrilling, but even the best-planned trip can run into trouble. Wipeouts, sudden illness, or flight delays can disrupt your itinerary, while gear damage or theft can leave you stranded without a board. Travel insurance plans for surfers can help with the costs of medical care if you’re hurt, reimburse you for cancelled plans if you're too unwell to travel, and assist with lost or damaged equipment.
Whether you're paddling out in Europe or heading to remote islands in search of world-class waves, World Nomads offers plans that support your sense of adventure—backed by 24/7 emergency assistance and coverage for more than 250 sports and activities.
World Nomads Travel Insurance for Canadians may cover a range of problems you could face on and off the water. These include:
Emergency Medical Expenses
Broken bones or gashes from epic wipeouts
24/7 Emergency Assistance
Your first call in any emergency situation
Baggage & Gear Coverage
Broken or damaged surfboards
(if transported via a common carrier, like a commercial airline)
Trip Cancellation
Reimbursements if you’re too sick to go on your surf trip
Get a quote and compare the plans to see which level of coverage is right for you.
At World Nomads, we know your surf trip is about more than just riding waves. That’s why our travel insurance coverage for surfers includes protection for over 250 other adventure sports and experiences – from jungle hikes and scuba dives to zip-lining and snorkeling. Whether you’re chasing swells or exploring off the beach, we offer two travel insurance plans with different levels of activity coverage to suit your trip style, budget, and adventure level. Check out our (lengthy) activity list and ensure you pick the plan and activity level that covers everything you plan to do.
*All coverage is subject to plan terms and conditions. Be sure you read and understand your plan documents. Any questions, just ask!
Nomads tip: Get a quote and choose your plan first, then the system will prompt you to add the activities you plan to do. Make sure you list them all; you won’t be able to make changes once on your trip.
You can compare plans and coverage limits when you get a quote.
Nomads tip: World Nomads Travel Insurance can also cover your travels within Canada! Your Government Health Plan is limited once you leave your province. Your travel insurance plan can protect your domestic travels, too.
Simple and flexible travel insurance. Buy at home or while traveling, and claim online from anywhere in the world.
Get a quote
Sorry – we won’t cover you if you do something careless or out of control (like tackle big-wave off-shore surfing when you’re only a beginner). For example, some things we may not cover include:
Here are our most frequently asked questions about cover for surfing. You can also find the answers to other questions in our Helpdesk or you can ask our customer service team
World Nomads may offer baggage and gear protection to reimburse you if your surfboard is damaged or stolen while travelling, however it does not cover damage sustained while the gear is in use. Keep receipts and incident reports to support your claim. Wear and tear is not covered.
If your trip is cancelled due to a covered reason—such as unexpected illness or injury—World Nomads’ travel insurance may reimburse you for pre-paid, non-refundable expenses like flights and accommodation.
World Nomads offers two travel insurance plans: Standard and Explorer, and you have the option to choose additional activity coverage for each. Additional activity coverage may be necessary if you plan to take your adventure up a notch. If you get a quote, you can compare coverages; you will be prompted to list out all your activities. It is then you can see what the additional activity coverage will cost.
Yes, if you’re hurt while surfing, World Nomads’ emergency medical coverage may help pay for doctor visits, hospital stays, or other medical treatment needed due to an accident on the water.
Already picked your surf spot? Nice. But if you’re dreaming about your next wave—or just want to daydream between sessions—check out some of our surf stories for inspiration. You might just discover your next favorite break.
Surfing in Europe: 6 unexpected spots to explore
Where to find the best surfing on Mexico’s West Coast
Surf town hopping in Costa Rica
This is only a summary of coverage and does not include the full terms and conditions of the policy. It is important you read and understand your policy as it contains benefits, conditions, exclusions and pre-existing condition exclusions. If you do not understand your coverage, or if you have questions about your coverage, just ask us.
Been working hard for your trip?
We'll work hard to protect it.
We’ve got your back.
Feeling fit and healthy? What if you get sick or injured?
Take the pain out of medical or dental costs.
We’ve got your back.
Know where the nearest hospital is?
Don’t stress, we’ll get you there quickly.
Help starts here.
Love photography, filming or sport?
Cover your bags, tech or gear.
Help starts here.
Whether you need medical assistance or emergency evacuation, our teams are available 24 hours a day, 7 days a week, 365 days a year before and during your trip.
Are you in need of emergency assistance right now?
Contact the teamCover for expats worldwide for medical emergencies, sports and activities, trip cancellations, and more.
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The information and details found in this article is not suitable for residents of Australia who are expatriates.
World Nomads travel insurance is designed for adventure seekers who understand that living and working in other countries and among different cultures is a great privilege, and an education. Your decision to move abroad is a big one, considering the benefits of travel insurance may be beneficial for you and your loved ones.
We've put together this expat tips checklist to help you plan before you set off on your next working holiday. Please note, benefit limits, terms and conditions apply depending on your Country of Residence and the plan you’ve selected.
This is not a full list of what's covered. There are benefit limits and terms and conditions that apply. You should read your policy wording in full, so you understand what is and isn’t covered. That way there won’t be any surprises if you need to use it.
For more answers related to travel insurance coverage please visit our Help Center or if you have a specific question about World Nomads travel insurance contact us.
Check out our True Claims video to get a behind the scenes look at how we can help you when something goes wrong.
World Nomads polices are designed by travelers for travelers to provide simple and flexible travel insurance – and it’s often cheaper than you might think! Featuring coverage for more than 150 activities, you can get a quote online at www.worldnomads.com. All the information we provide about travel insurance is a summary only. It does not include all terms, conditions, limitations, exclusions, and termination provisions of the travel insurance plans described. Coverage may not be available for residents of all countries, states, or provinces. Please carefully read your policy wording for a full description of coverage.
You can also buy away from home or buy more cover if you extend your trip. Plus, you can claim online anytime, anywhere in the world.
Been working hard for your trip?
We'll work hard to protect it.
We’ve got your back.
Feeling fit and healthy? What if you get sick or injured?
Take the pain out of medical or dental costs.
We’ve got your back.
Know where the nearest hospital is?
Don’t stress, we’ll get you there quickly.
Help starts here.
Love photography, filming or sport?
Cover your bags, tech or gear.
Help starts here.
Whether you need medical assistance or emergency evacuation, our teams are available 24 hours a day, 7 days a week, 365 days a year before and during your trip.
Are you in need of emergency assistance right now?
Contact the team