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View moreWhat to do if your passport is stolen
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If your passport is stolen while you’re on your trip, follow this guide on what to do next. Rest assured knowing that our policies may help cover your extra costs while you arrange an emergency replacement passport.
Here’s what you need to do:
1. Report the incident immediately
Report the incident to the relevant authorities and make sure you get a report from them. Relevant authorities may include:
- The local police.
- The nearest New Zealand embassy, High Commission or consulate (the New Zealand Government may also accept online notifications).
- For visas and passports from other countries – contact the relevant embassy.
- Any other relevant parties, such as the airline, hotel or tour operator.
Important: For some countries, it may be an offence not to report the loss or theft or your passport as soon as you learn of the loss. It may also affect your travel insurance cover if you don't report it immediately. Contact us if you need help.
2. Arrange a replacement or emergency passport
Check the process to apply for an emergency or replacement passport with the nearest New Zealand embassy. To organise a replacement, you may need:
- a passport photo,
- ID (driver's license or expired passport),
- evidence of citizenship (photo of your missing passport),
- your e-tickets or itinerary,
- You may also need a police report.
If you need to travel to a different location to apply in person or collect your emergency passport, you should arrange to do this.
3. Rearrange or cancel any affected travel arrangements
As soon as you know that any of your travel plans are going to be affected, contact any accommodation, tour, transport and other providers to rearrange or cancel any plans you may have.
Make sure you get confirmation from them in writing of the changes or cancellation and keep receipts and details of any refunds or extra fees paid.
4. Keep your receipts
You'll need to keep all official reports you were given and all original receipts as evidence to support a claim on your travel insurance policy, including your itineraries and booking and cancellation confirmations for any affected transport, accommodation and additional expenses.
In the event of a claim, provide all your supporting documentation such as receipts.
5. Will my travel insurance cover the cost of replacing my passport?
Our policies may cover you for the official processing fees to replace your passport if it got lost stolen or was accidentally damaged.
If your trip is interrupted as a result of your passport being stolen, if it got lost, stolen or was accidentally damaged, we may cover you for reasonable and necessary additional travel and accommodation expenses incurred to replace these items. You can find more information in the Policy Document.
6.Need to know more?
If you have any questions about what's covered and not covered, feel free to contact us.
7. Passport-safe tips
- Always keep a copy of your passport in some form – whether that’s a photocopy or a photo on your device(s). Play it safe and have copies in multiple forms.
- Travel with some spare passport-sized photos just in case
- Lock up your passport when you’re not using it
- Emergency passports do not permanently replace your passport. They can be issued quickly with limited validity so you can return home or continue with your trip.
This is a summary only. It does not include all terms, conditions, limitations and exclusions of the plans described. Please carefully read your Policy Document for a full description of coverage. If you have any questions, please get in touch.
The information provided is of a general nature and is provided for information purposes only. It does not constitute financial advice in any form and should not be relied on as a substitute for obtaining professional advice that is specific to your circumstances. You should seek advice from a financial advice provider if you would like further information about whether a particular product is appropriate for you and your circumstances.
Travel Insurance Benefits: how we can take care of you
Trip Cancellation
Been working hard for your trip?
We'll work hard to protect it.
Trip Protection
- Unexpectedly hospitalised?
- Travel buddy unfit to travel?
- Close relative suddenly dies?
We’ve got your back.
Emergency Medical Expenses
Feeling fit and healthy? What if you get sick or injured?
Take the pain out of medical or dental costs.
Emergency Medical Insurance
- Need meds quick?
- Accidentally injured?
- Suddenly sick?
We’ve got your back.
Emergency Medical Transportation
Know where the nearest hospital is?
Don’t stress, we’ll get you there quickly.
Evacuation and Repatriation
- Banged up abroad?
- Need a hospital urgently?
- Medivac home?
Help starts here.
Protect your gear
Love photography, filming or sport?
Cover your bags, tech or gear.
Protect your gear
- Passport or tech stolen?
- Airline lost your gear?
- Bags delayed?
Help starts here.
- Emergency Overseas Medical & Dental Expenses
- Emergency Medical Evacuation & Repatriation
- Trip Cancellation or Interruption
- 24-Hour Assistance Services
- Baggage
- And more (depending on your country of residence)
24/7 emergency assistance
Whether you need medical assistance or emergency evacuation, our teams are available 24 hours a day, 7 days a week, 365 days a year before and during your trip.
Are you in need of emergency assistance right now?
Contact the teamWhat to do if you must cancel your trip due to illness or injury
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- 1. Rearrange or cancel your bookings straight away
- 2. Provide all written documents
- 3. Don’t forget your receipts
- 4. Cover for some COVID-19-related events
- 5. Need to know more?
- What does my travel insurance cover?
1. Rearrange or cancel your bookings straight away
If you’re injured or get ill during your overseas holiday, ask your treating doctor to give you a report or medical certificate stating your diagnosis and period that you will be unfit for travel. Then contact the airlines and hotels with whom you have bookings as soon as reasonably possible. Try to make alternative arrangements for when you’ll be fit to resume your holiday.
If your doctor believes there is no option but to cancel your holiday and return home, then you may be covered for any of your previously paid, non-refundable expenses. However, if you are only unfit for a brief period, then your expenses may only be covered for the time stated on your medical certificate, not for the remainder of your holiday.
Don’t leave it to the last minute to cancel or rearrange your hotel or airline bookings as this may lead to additional costs. If you delay notifying these organisations, then your claim for expenses may not be approved.
Any cover offered for accommodation and flights will only be made up to the maximum benefit limits stated in your Policy Document. That’s why it’s important to read through your policy so that you know the applicable terms and conditions, limits, and exclusions.
2. Provide all written documents
To submit a claim for expenses, you’ll need to submit all the medical reports related to your illness or injury, as well as general correspondence regarding your cancellations. Examples of reports you’ll need to provide include:
- The treating doctor’s report or medical certificate must state the diagnosis, date of injury or when you first noticed the symptoms of your illness, and period that you’ll be unfit to travel.
- The specialist’s report and other medical reports including any medical imaging and pathology reports.
- A hospital admission report confirming the dates that you were admitted and discharged.
- Emergency medical transport reports if you were taken to hospital by an ambulance or helicopter.
- Police report (if the police were called to the scene of your accident).
- Emails or letters from hotels or airlines regarding your cancellations.
- Your itinerary.
3. Don’t forget your receipts
If you cannot provide receipts for your accommodation, flights, and treatment expenses, then your claim may be dismissed, or any payment that you do receive might only be for a minimal amount. Types of receipts that you’ll need to provide include the following:
- Receipts for doctor’s consultations, hospital stays, medical imaging tests, and consultations with any allied health providers.
- Pharmaceutical products.
- Accommodation, flights, train, or bus journeys.
4. Cover for some COVID-19-related events
If you or one of your travelling companions’ contracts Coronavirus (COVID-19) during your overseas holiday, and have to cancel the rest of your trip, then your pre-paid, non-refundable travel expenses may be covered if you have selected the Explorer Plan.
You’ll need to ask your treating doctor for a report stating the diagnosis of COVID-19, as well as a pathology report or public health statement indicating a positive COVID-19 result.
If you are diagnosed with COVID-19 within the 72-hour waiting period after being issued with your Certificate of Insurance, then your non-refundable travel expenses may not be covered.
To find out what cover applies to you, read our Coronavirus cover article, which has all of the details including terms and conditions, limits, and exclusions. Please note: COVID-19 cover varies between plans.
5. Need to know more?
This information may help if things go wrong, and you want to make a claim. All travel insurance plans are different, and cover will vary, depending on what’s happened, your Country of Residence, the plan you choose and any options or upgrades you buy. Your Policy Document will always have the full details of what you’re covered for.
If you have any further questions about what’s covered and not covered, just ask us.
What does my travel insurance cover?
Travel Insurance Benefits: how we can take care of you
Trip Cancellation
Been working hard for your trip?
We'll work hard to protect it.
Trip Protection
- Unexpectedly hospitalised?
- Travel buddy unfit to travel?
- Close relative suddenly dies?
We’ve got your back.
Emergency Medical Expenses
Feeling fit and healthy? What if you get sick or injured?
Take the pain out of medical or dental costs.
Emergency Medical Insurance
- Need meds quick?
- Accidentally injured?
- Suddenly sick?
We’ve got your back.
Emergency Medical Transportation
Know where the nearest hospital is?
Don’t stress, we’ll get you there quickly.
Evacuation and Repatriation
- Banged up abroad?
- Need a hospital urgently?
- Medivac home?
Help starts here.
Protect your gear
Love photography, filming or sport?
Cover your bags, tech or gear.
Protect your gear
- Passport or tech stolen?
- Airline lost your gear?
- Bags delayed?
Help starts here.
- Emergency Overseas Medical & Dental Expenses
- Emergency Medical Evacuation & Repatriation
- Trip Cancellation or Interruption
- 24-Hour Assistance Services
- Baggage
- And more (depending on your country of residence)
24/7 emergency assistance
Whether you need medical assistance or emergency evacuation, our teams are available 24 hours a day, 7 days a week, 365 days a year before and during your trip.
Are you in need of emergency assistance right now?
Contact the teamPlanos Standard, Explorer e Explorer Plus
Por que três planos de Seguro Viagem e quais as diferenças?
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Não há dois viajantes iguais, então por que o Seguro Viagem deve ser o mesmo para todos?
Você pode estar na estação de esqui em Queenstown ou Sapporo, e metade da sua turma decide ficar no café enquanto você se diverte nas pistas. Ou talvez sua irmã sempre alugue um carro quando viaja, enquanto você prefere ir de ônibus. A World Nomads oferece três planos diferentes, com níveis distintos de cobertura, para que você possa escolher o que atenda melhor às suas necessidades.
Três opções de plano
A World Nomads oferece três planos, o Plano Standard, o Plano Explorer e o Plano Explorer Plus, cada um com diferentes benefícios, limites e sublimites de cobertura.
Plano Standard: inclui diversos benefícios, como assistência médica no exterior, cobertura para extravio de bagagem, cancelamento de viagem e determinadas atividades de aventura.
Plano Explorer: Possui todos os benefícios do Plano Standard e mais alguns, incluindo cobertura relacionada à COVID, além de limites e sublimites de cobertura mais altos.
Plano Explorer Plus: Oferece todos os benefícios dos Planos Standard e Explorer, com os mais altos limites e sublimites de cobertura das três opções.
Escolha seu plano com cuidado antes de viajar, pois você não poderá optar por um upgrade, por exemplo passando de um Plano Standard para o Explorer ou o Explorer Plus durante a sua viagem.
Uma maneira fácil de comparar as diferenças é verificar o resumo dos benefícios quando você faz uma cotação em nosso site. A página de cotação também informa quanto custa cada plano e possui links para a verificação das condições gerais da apólice do seguro viagem, que possui todas as informações sobre as coberturas. Para residentes no Brasil, temos parceria com a Chubb para administrar nossos planos, assistência emergencial e sinistros.
Qual plano devo escolher?
É você quem deve tomar essa decisão. Pergunte a si mesmo qual a cobertura necessária se algo der errado. Somente você sabe para onde está planejando viajar, quanto já está investindo, o que planeja fazer, ver e visitar e como sua situação pessoal pode afetar sua escolha.
Este é apenas um resumo da cobertura e não inclui todos os termos e condições do plano. Leia o texto da apólice na íntegra para entender o que está e o que não está previsto na cobertura. Dessa forma, não haverá surpresas caso você precise usar o seu seguro. Caso você tenha alguma dúvida, por favor, fale conosco.
Incapaz de viajar
Eu estava grávida de 8 semanas, mas dois dias antes da minha viagem, tive que ir ao hospital para fazer exames de emergência devido a um sangramento. Me disseram que o coração do feto havia parado de bater e que eu deveria esperar pela eliminação espontânea, o que poderia acontecer a qualquer momento nos 14 dias seguintes e por isso eu não poderia mais viajar, porque isso colocaria a minha saúde em risco.
Travel Insurance Benefits: how we can take care of you
Trip Cancellation
Been working hard for your trip?
We'll work hard to protect it.
Trip Protection
- Você ou sua família estão doentes, feridos ou mortos?
- Perdeu seu emprego?
- Teve sua casa destruída?
We’ve got your back.
Emergency Medical Expenses
Feeling fit and healthy? What if you get sick or injured?
Take the pain out of medical or dental costs.
Emergency Medical Insurance
- Precisa de medicamentos?
- Sofreu um acidente?
- Ficou doente?
We’ve got your back.
Emergency Medical Transportation
Know where the nearest hospital is?
Don’t stress, we’ll get you there quickly.
Evacuation and Repatriation
- Se acidentou no exterior?
- Precisa urgentemente de um hospital?
- Impossibilitado de prosseguir viagem?
Help starts here.
Protect your gear
Love photography, filming or sport?
Cover your bags, tech or gear.
Protect your gear
- Suas malas sumiram?
- Não encontra sua bagagem?
- Malas danificadas?
Help starts here.
- Emergency Overseas Medical & Dental Expenses
- Emergency Medical Evacuation & Repatriation
- Trip Cancellation or Interruption
- 24-Hour Assistance Services
- Baggage
- And more (depending on your country of residence)
24/7 emergency assistance
Whether you need medical assistance or emergency evacuation, our teams are available 24 hours a day, 7 days a week, 365 days a year before and during your trip.
Are you in need of emergency assistance right now?
Contact the teamObtenha uma cotação de seguro de viagem
Seguro viagem simples e flexível. Compre em casa ou durante a viagem e faça a solicitação online de qualquer lugar do mundo
Faça uma cotação
Standard vs Explorer vs Explorer Plus Plans
Why three travel insurance plans and what’s the difference?
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No two travelers are the same, so why should travel insurance be one-size-fits-all? You might be at the ski lodge in Queenstown or Sapporo, and half your crew are heading to the café while you hit the slopes. Or maybe your sister always rents a car when she travels, while you prefer to bus it. World Nomads offers three plans with different levels of cover so you can choose one to suit your needs. Three plans to choose fromWorld Nomads offers three plans – a Standard Plan. an Explorer Plan and an Explorer Plus Plan – each with different benefits, limits and sub-limits of coverage.
Please choose carefully from the outset, as you can’t upgrade from a Standard Plan to an Explorer or Explorer Plus Plan mid-trip. An easy way to see the differences is in the coverage summary when you get an instant online quote. The quote page will also tell you how much each plan costs and has links to the policy wording, which details the coverage in full. For Brazilian residents, we partner with Chubb to administer our plans, emergency assistance and claims. Which plan should I choose?That’s your decision to make. Ask yourself, how much coverage will you need if something goes wrong? Only you know where you’re planning to go, how much you paid, what you’re planning to do, see and visit, and how your personal situation might influence your choice. This is only a summary of cover and does not include the full terms and conditions of the policy. You should read your policy wording in full so you understand what is and isn’t covered. That way there won’t be any surprises if you need to use it. If you have any questions, please get in touch. |
True Claims Stories
Travel Insurance Benefits: how we can take care of you
Trip Cancellation
Been working hard for your trip?
We'll work hard to protect it.
Trip Protection
- Come to a sticky end?
- Called to jury duty?
- Been made redundant?
We’ve got your back.
Emergency Medical Expenses
Feeling fit and healthy? What if you get sick or injured?
Take the pain out of medical or dental costs.
Emergency Medical Insurance
- Need drugs?
- Accidentally injured?
- Suddenly sick?
We’ve got your back.
Emergency Medical Transportation
Know where the nearest hospital is?
Don’t stress, we’ll get you there quickly.
Evacuation and Repatriation
- Banged up abroad?
- Need a hospital urgently?
- You or a family member dead?
Help starts here.
Protect your gear
Love photography, filming or sport?
Cover your bags, tech or gear.
Protect your gear
- Luggage lost?
- Passport pilfered?
- Tech trashed?
Help starts here.
- Emergency Overseas Medical & Dental Expenses
- Emergency Medical Evacuation & Repatriation
- Trip Cancellation or Interruption
- 24-Hour Assistance Services
- Baggage
- And more (depending on your country of residence)
24/7 emergency assistance
Whether you need medical assistance or emergency evacuation, our teams are available 24 hours a day, 7 days a week, 365 days a year before and during your trip.
Are you in need of emergency assistance right now?
Contact the teamGet a travel insurance quote
Simple and flexible travel insurance. Buy at home or while traveling, and claim online from anywhere in the world.
Get a quotePor que contratar um seguro viagem?
Quer saber mais sobre Seguro Viagem e o que ele pode fazer por você?
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Na maioria dos casos, não ocorrem problemas em viagens. No entanto, as contas médicas podem ser exorbitantes se você sofrer um acidente ou ficar doente inesperadamente no exterior. Só por isso, o Seguro Viagem vale a pena. Listamos três coberturas essenciais que são muito procuradas, mas há muitas outras - faça uma cotação para ver a nossa lista de coberturas! Cobertura médica e regresso sanitárioSe existe um grande motivo para contratar um Seguro Viagem, é esse! Em muitos casos, se você ficar doente, o hospital não o tratará sem pagamento antecipado ou comprovante de uma apólice de seguro. O Seguro Viagem World Nomads pode cobrir despesas médicas no exterior, incluindo:
Esta não é uma lista completa sobre o que está, ou não, coberto pelo Seguro Viagem. Limites e condições se aplicam em diversos casos e podem variar dependendo do plano que você adquirir e do seu histórico médico. Para mais informações, leia atentamente o Manual do Segurado antes de adquirir o produto e veja todas as condições, coberturas, limites e riscos excluídos. Cancelamento de viagemCancelar a sua viagem pode acontecer nos momentos em que você menos espera. Quando você começa a pagar por suas passagens aéreas e acomodações, já faz sentido proteger o seu investimento comprando um Seguro Viagem. Todos os nossos planos podem ajudar a reaver alguns custos não reembolsáveis que você terá se você não puder viajar porque:
BagagemAs malas podem ser extraviadas e os pertences podem ser roubados. A perda de objetos pessoais é uma das principais razões pelas quais as pessoas contratam Seguro Viagem. Apesar do rastreamento, códigos de barras e de todo o processo envolvido, não é tão incomum que uma ou duas malas se desviem dos voos. Esperamos que não seja a sua. E se for, nossos planos podem ajudá-lo na perda, roubo ou dano quando a sua bagagem foi devidamente entregue aos cuidados da companhia aérea. Nós também podemos cobrir itens essenciais se a sua mala estiver atrasada - pense em produtos de higiene pessoal, roupa íntima, uma camisa limpa e algumas meias. Não se esqueça de ler o Manual do Segurado para ver todos os detalhes, não pense que seus pertences estarão cobertos em qualquer situação, pois condições ou exclusões podem ser aplicáveis. Este é apenas um resumo da cobertura e não inclui os termos e condições completos. Você deve ler o Manual do Segurado para entender o que está e o que não está coberto. Dessa forma, não haverá surpresas se você precisar usar qualquer cobertura. Em caso de dúvidas, entre em contato conosco. |
Quer saber mais sobre a nossa cobertura?
Você pode comparar nossos preços e coberturas dos planos Standard e Explorer fazendo uma cotação online.
Apendicite em Chiang Mai.
Gostaria que todos soubessem da minha gratidão por toda a ajuda que recebi da World Nomads em um dos momentos mais dolorosos e assustadores da minha vida. Nunca pretendi usar o meu seguro e nunca usei em nenhuma das minhas viagens anteriores, mas desta vez uma dor de estômago repentina e insuportável me forçou a ir ao hospital enquanto estava na Tailândia (Chiang Mai Ram Hospital). Eu pensei que conseguiria o antibiótico certo e final da história. Mas não, o caso real foi que meu apêndice estava inflamado e infectado. A única maneira de lidar com isso era realizando uma cirurgia. Eu simplesmente não podia acreditar! Foi assustador, eu estava sozinho e eles foram incríveis, responderam imediatamente por e-mail, o que foi fantástico, porque eu não tinha tempo para fazer telefonemas. E junto dos Serviço Internacional de Pacientes do Hospital, cuidaram de tudo e salvaram a minha vida. Eu só quero que todos estejam cientes da importância de ter um seguro, e um bom, mesmo que pensem que são saudáveis e que nada de ruim vai acontecer, coisas inesperadas acontecem o tempo todo e isso pode arruinar a sua diversão e a sua conta bancária. Estou muito agradecido por ter meu seguro World Nomads sempre ao meu lado.
Travel Insurance Benefits: how we can take care of you
Trip Cancellation
Been working hard for your trip?
We'll work hard to protect it.
Trip Protection
- Você ou sua família estão doentes, feridos ou mortos?
- Perdeu seu emprego?
- Teve sua casa destruída?
We’ve got your back.
Emergency Medical Expenses
Feeling fit and healthy? What if you get sick or injured?
Take the pain out of medical or dental costs.
Emergency Medical Insurance
- Precisa de medicamentos?
- Sofreu um acidente?
- Ficou doente?
We’ve got your back.
Emergency Medical Transportation
Know where the nearest hospital is?
Don’t stress, we’ll get you there quickly.
Evacuation and Repatriation
- Se acidentou no exterior?
- Precisa urgentemente de um hospital?
- Impossibilitado de prosseguir viagem?
Help starts here.
Protect your gear
Love photography, filming or sport?
Cover your bags, tech or gear.
Protect your gear
- Suas malas sumiram?
- Não encontra sua bagagem?
- Malas danificadas?
Help starts here.
- Emergency Overseas Medical & Dental Expenses
- Emergency Medical Evacuation & Repatriation
- Trip Cancellation or Interruption
- 24-Hour Assistance Services
- Baggage
- And more (depending on your country of residence)
24/7 emergency assistance
Whether you need medical assistance or emergency evacuation, our teams are available 24 hours a day, 7 days a week, 365 days a year before and during your trip.
Are you in need of emergency assistance right now?
Contact the teamObtenha uma cotação de seguro de viagem
Seguro viagem simples e flexível. Compre em casa ou durante a viagem e faça a solicitação online de qualquer lugar do mundo
Faça uma cotaçãoWhy buy travel insurance?
Learn more about travel insurance and what it does.
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In most cases, traveling goes without a hitch. Yet, medical bills can be crippling if you’re accidently injured or unexpectedly ill overseas. For that alone, travel insurance is worth it. We’ve listed three of the main things people want cover for, but there are many more – have a look at our list of benefits! Medical and medical evacuationIf there’s one big reason to buy travel insurance, this is it. In many cases, if you get sick, the hospital won’t treat you without upfront payment or providing proof of an insurance policy. World Nomads travel insurance can cover overseas medical expenses including:
This is not a full list of what's covered. There are limits and conditions that apply, so for more information read your policy carefully before you buy. CancellationHave to cancel your trip can't happen at the times you least expect it. When you start paying for your airfares and accommodation, it only makes sense to protect what you've spent in case you can't travel. All of our policies can help cover flights and accommodation if:
BaggageBags go missing from airline check-ins and things get stolen too. Loss of personal belongings is one the main reasons people buy travel insurance. Despite tracking, barcodes and all the rest of it, it’s not all that uncommon for a bag or two to go astray on flights. Hope it’s not yours. If it is, our policies can help you for loss, theft or damage when your bag is checked in with a carrier. We can also cover you essential items if your bag is delayed – think toiletries, undies, a clean shirt and some socks. Don’t forget to read the policy wording when you hit the quote button as all plans are different – don’t just assume your gear is covered in every situation, as conditions or exclusions may apply. This is only a summary of cover and does not include the full terms and conditions of the policy. You should read your policy wording in full so you understand what is and isn’t covered. That way there won’t be any surprises if you need to use it. If you have any questions, please get in touch. |
Want all the details?
You can compare the Standard and Explorer plans and prices through getting an instant online quote.
True Claims Stories
Travel Insurance Benefits: how we can take care of you
Trip Cancellation
Been working hard for your trip?
We'll work hard to protect it.
Trip Protection
- Come to a sticky end?
- Called to jury duty?
- Been made redundant?
We’ve got your back.
Emergency Medical Expenses
Feeling fit and healthy? What if you get sick or injured?
Take the pain out of medical or dental costs.
Emergency Medical Insurance
- Need drugs?
- Accidentally injured?
- Suddenly sick?
We’ve got your back.
Emergency Medical Transportation
Know where the nearest hospital is?
Don’t stress, we’ll get you there quickly.
Evacuation and Repatriation
- Banged up abroad?
- Need a hospital urgently?
- You or a family member dead?
Help starts here.
Protect your gear
Love photography, filming or sport?
Cover your bags, tech or gear.
Protect your gear
- Luggage lost?
- Passport pilfered?
- Tech trashed?
Help starts here.
- Emergency Overseas Medical & Dental Expenses
- Emergency Medical Evacuation & Repatriation
- Trip Cancellation or Interruption
- 24-Hour Assistance Services
- Baggage
- And more (depending on your country of residence)
24/7 emergency assistance
Whether you need medical assistance or emergency evacuation, our teams are available 24 hours a day, 7 days a week, 365 days a year before and during your trip.
Are you in need of emergency assistance right now?
Contact the teamGet a travel insurance quote
Simple and flexible travel insurance. Buy at home or while traveling, and claim online from anywhere in the world.
Get a quoteHow may the Coronavirus impact your travel plans?
General information and helpful government links
- As featured in:
As featured in:
How may the Coronavirus impact your travel plans?
New cases of Coronavirus (COVID-19) continue to be diagnosed around the world. If you are planning on traveling overseas, please be aware that many countries are restricting or banning travel.
- I’m concerned about how Coronavirus may affect my travel plans. What do I do?
- Experiencing a medical emergency?
- What to do if there are cases of COVID-19 in countries that you’re traveling in
- Am I covered if my next trip is affected by COVID-19?
- Things to look out for when purchasing travel insurance:
If you are planning on traveling or transiting through any countries internationally, please check any travel advices issued by your Country of Residence and monitor the situation through local and international media as it may affect your travel insurance policy.
Helpful links:
- US Department of State Advice
- UK Foreign, Commonwealth Development Office
- Irish Department of Foreign Affairs
- Government of Canada
- Health Canada
- Australian Government Smart Traveller
- NZ Ministry of Foreign Affairs and Trade
You can also read more about how COVID-19 might affect your travel insurance policy in our Recent Events update (Select your Country of Residence) on COVID-19, or our latest safety information on it.
You can also read more about how COVID-19 might affect your travel insurance policy in our Recent Events update (Select your Country of Residence) on COVID-19, or our latest safety information on it.
I’m concerned about how Coronavirus may affect my travel plans. What do I do?
- Contact your airline, cruise or tour operator to check if tourist services are affected or if you need to change your travel arrangements. Always contact your airline, cruise company or travel agent for assistance in the first instance.
- Refer to your policy wording for more detail or contact our Customer Service Centre to discuss your plans before making any changes. All policy terms, conditions, limitations and exclusions apply.
- Ill with COVID just before traveling? Unsure if you are covered for trip cancellation because of COVID? Contact us as soon as possible. Our Explorer Plan offers cover for some coronavirus related events such as cancellation, trip interruption expenses and some quarantine costs. Cover depends on your Country of Residence, and which plan you’ve selected.
- In the event of a claim covered by your policy, you must do everything you can to minimize and reduce the cost of the claim and provide all supporting documentation of the event and expenses incurred. If you intend to submit a claim, please complete the claim form and if you need help doing this, contact us.
Experiencing a medical emergency?
If you're experiencing a medical emergency and need medical help, contact our 24/7 Emergency Assistance Team who can help direct you to medical help, and if necessary, work with local authorities to repatriate you home, subject to the terms and conditions of your policy.
When you call, please have ready:
- Your policy number
- A contact number and traveling companion details for where you are now
- The nature of your problem
- Your location
What to do if there are cases of COVID-19 in countries that you’re traveling in
- Get an international COVID-19 vaccination certificate.
- Organise any documentation your destination needs, such as COVID-19 entry declarations.
- If your destination or airline needs evidence of a negative COVID-19 test result, book a COVID-19 test. Make sure to check the test types accepted and timeframes they need the test done within, and plan ahead.
- All travelers should follow local authorities’ advice, check COVID -19 travel alerts, as well as the World Health Organization (WHO) advice and keep updated via local media and reports on what is happening.
- We recommend that you avoid all high-risk areas where there are large crowds of people and in particular avoid farms, live animal and seafood markets, and areas where animals are slaughtered, including avoiding contact with animal secretions or droppings.
- Use hand sanitizer and wash your hands regularly with soap and water.
- Consider purchasing a face mask for your travel as it may help reduce your risk of exposure to COVID-19.
- Contact your airline or travel company for information about changes to flight services.
If you have any additional questions, you can contact us.
Am I covered if my next trip is affected by COVID-19?
The level of coverage you’ll have for any Coronavirus related events under our Standard and Explorer plans will depend on your Country of Residence. If you are diagnosed with COVID-19 while overseas, your benefits may include:
- 24/7 access to our Emergency Assistance Team, who can help you access local medical care.
- Medical costs including hospitalization.
- Evacuation or repatriation if deemed medically necessary by us and in consultation with your attending physician.
Some of our Explorer plans also offer coverage for some additional Coronavirus-related events such as cancellation following a diagnosis to assist our travelers.
To find out what cover applies to you, read our What’s Covered for Coronavirus article, which has all of the details, including benefit limits, conditions and exclusions.
Note: don't forget to read the policy wording when you hit the quote button as all plans are different – don't just assume you are covered in every situation, as terms and conditions, benefit limits, and exclusions may apply.
Things to look out for when purchasing travel insurance:
- Make sure you correctly choose the right trip dates, age limit, and level of cover.
- Ensure all your destinations are covered.
- Make sure you understand what a pre-existing medical condition is under our policy.
- Some activities and sports may require extra level of cover or may not be covered.
- Make sure you clearly understand the benefit limits and the excess as per the level of cover you’ve selected.
- Understand that there will be General Exclusions in your cover for which you won’t be covered under any circumstances.
- Make copies of travel documents and keep receipts in case you need to make a claim.
Need more info?
For more information on planning ahead and safeguarding your trip against Coronavirus check out the following articles:
- Travel tips for the COVID-19 era
- How the COVID-19 vaccine could impact your travel plans
- Tourist Visas
- Our latest worldwide Travel Alerts
Our policies aren’t designed to cover everything, so take the time to read the terms, conditions, limitations and exclusions in the policy wording for full details so that there are no surprises if you need to use it. If you’re not sure if something is covered, get in touch.
About World Nomads
World Nomads polices are designed by travelers for travelers to provide simple and flexible travel insurance. Featuring coverage for more than 200 activities, you can get a quote, claim, or extend your policy online at www.worldnomads.com. All the information we provide about travel insurance is a summary only. It does not include all terms, conditions, limitations, exclusions and termination provisions of the travel insurance plans described. Coverage may not be available for residents of all countries, states or provinces. Please carefully read your policy wording for a full description of coverage.
Travel Insurance Benefits: how we can take care of you
Trip Cancellation
Been working hard for your trip?
We'll work hard to protect it.
Trip Protection
- Unexpectedly hospitalized?
- Travel buddy unfit to travel?
- Close relative suddenly dies?
We’ve got your back.
Emergency Medical Expenses
Feeling fit and healthy? What if you get sick or injured?
Take the pain out of medical or dental costs.
Emergency Medical Insurance
- Need meds quick?
- Accidentally injured?
- Suddenly sick?
We’ve got your back.
Emergency Medical Transportation
Know where the nearest hospital is?
Don’t stress, we’ll get you there quickly.
Evacuation and Repatriation
- Banged up abroad?
- Need a hospital urgently?
- Medivac home?
Help starts here.
Protect your gear
Love photography, filming or sport?
Cover your bags, tech or gear.
Protect your gear
- Passport or tech stolen?
- Airline lost your gear?
- Bags delayed?
Help starts here.
- Emergency Overseas Medical & Dental Expenses
- Emergency Medical Evacuation & Repatriation
- Trip Cancellation or Interruption
- 24-Hour Assistance Services
- Baggage
- And more (depending on your country of residence)
24/7 emergency assistance
Whether you need medical assistance or emergency evacuation, our teams are available 24 hours a day, 7 days a week, 365 days a year before and during your trip.
Are you in need of emergency assistance right now?
Contact the teamTravel Insurance for Backpacking
US residents can stay protected on the trail - essential travel insurance coverage for backpackers
- As featured in:
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At a glance:
- Backpacking travel insurance may help if your trip is interrupted, your gear is stolen, or you’re injured on the trail.
- World Nomads offers plans with coverage for emergency medical expenses, baggage loss, trip cancellations, and 250+ adventure activities.
- Coverage varies by plan, including treks up to 26,247 feet/8,000 meters with the Epic Plan.
- Optional Cancel for Any Reason (CFAR) coverage adds flexibility if plans change unexpectedly (must be added within 7 days of first deposit for your trip).
- Access pre-trip telehealth to get essential meds, like altitude sickness pills or necessary vaccinations, before you go.
- How can I protect my backpacking trip with travel insurance coverage?
- Why you may want to consider travel insurance to protect your backpacking trip
- Backpacking Travel Insurance Benefits
- What's not covered
- Top tips for backpackers
- FAQs
For information relating to policies purchased prior to October 23 2024, please check the Policy Wording provided with your purchase. You can contact us if you need this sent to you again. For plans purchased after October 23 2024, please see below.
Just you, your pack, and the open road. Backpacking is a rite of passage for nomads chasing big experiences on a small budget.
Whether you're out to find your crew or yourself, travel insurance coverage can help if things go off track.
World Nomads Travel Insurance covers backpackers exploring Thailand, Vietnam, South America, Europe and beyond.
How can I protect my backpacking trip with travel insurance coverage?
Backpacking looks different for every traveler—maybe you're hostel-hopping across Europe and want protection in case your gear gets stolen, or you’re trekking through the Andes where emergency medical expense coverage could be very helpful. That’s why World Nomads Travel Insurance offers flexible travel protection plans for backpackers, with coverage designed to match your style of adventure. From safeguarding your belongings to covering accidents at high altitudes, we’ve got your back.
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Standard Plan
covers backpacking trips up to
19,685 feet/6,000 meters -
Explorer plan
covers backpacking trips up to
21,325 feet/6,500 meters -
Epic plan
covers backpacking trips up to
26,247 feet/8,000 meters -
Annual plan
covers backpacking trips up to
19,685 feet/6,000 meters
Plus, our plans include coverage for 250+ other activities you might do along the way, so you can explore confidently, wherever your backpack leads you.
Why you may want to consider travel insurance to protect your backpacking trip
Backpacking is all about freedom and spontaneity—but that flexibility also comes with risk. From sprained ankles on rocky trails to food poisoning in rural villages or stolen gear on overnight buses, the unexpected can derail your trip fast. That’s where travel insurance for backpackers can help—covering emergency medical expenses, trip interruptions, evacuations from high-altitude regions, and lost or stolen passports. And if your plans change before you even leave, optional Cancel For Any Reason (CFAR) coverage may reimburse you for non-refundable, unused trip costs—ideal for travelers who like to keep their options open. Whether you're trekking through South America or hopping between hidden towns in Southeast Asia, having the right coverage gives you the confidence to go wherever the trail takes you. Certain conditions and limitations apply.
What travel insurance benefits could cover you and your backpacking trip?
World Nomads offers coverage (up to the plan maximum benefit amount) for:
- Medical expenses:if you get hurt while backpacking and need medical attention, our accident and sickness medical expense insurance benefit may provide reimbursement for the treatment you need.
- Emergency medical evacuation and repatriation: If your injuries are severe, acute, or life-threatening our plans may cover evacuation and transportation to a medical facility best suited for your care, subject to approval from the treating medical physician and the non-insurance 24/7 Emergency Assistance Team.
- Baggage and personal effects protection: Our gear coverage may help with reimbursement of the cost to repair or replace damaged, lost or stolen items, including airline checked bags.
- Trip cancellation: if you need to cancel your trip due to a covered reason such as an unexpected illness, we may be able to reimburse your pre-paid, unused, non-refundable expenses like flights, tours and accommodations. Want even more freedom to cancel? Check out the optional ‘Cancel for Any Reason’ benefit available on some plans (additional cost applies; not available in NY).
- Natural disaster evacuation assistance: if unforeseen severe weather or natural disaster event puts a stop to your trekking adventure, your plan may cover costs to get you out of there and to the nearest place of safety. Certain conditions and limitations apply.
Get a travel insurance quote
Simple and flexible travel insurance. Buy at home or while traveling, and claim online from anywhere in the world.
Get a quoteWhat may not be covered by the travel protection plan for backpackers?
Here are a few things we may not cover:
- Being under the influence of narcotics.
- Travel within 100 miles of your home.
- Unattended baggage, sporting equipment or personal items.
- Wear and tear from everyday use of sporting equipment. Gear that is in use is not covered.
Top tips for backpackers
Here are some pointers to help keep you covered while backpacking.
- For you, does backpacking = hiking or mountain climbing? Make sure you select the right plan for your adventure sport or activities. Our article on covered sports and activities should help you decide on whether to buy a Standard, Explorer, Epic or Annual plan, as they have different levels of coverage.
- Going wherever the breeze blows? If you want to cross the border, check with our customer service team first as your plan may not apply in all countries.
- Traveling long-term: You can buy another plan for more travel insurance coverage while abroad (waiting periods may apply) even if you don’t have a return ticket. And if you plan to take numerous trips during the year, then the Annual Multi-Trip plan could be best for you.
- Stay healthy: hiking requires a certain amount of strength and stamina, and in some cases (like the Inca Trail or trekking in Nepal), the ability to handle altitude. It’s best to be sure you are physically capable of it. Consider using our non-insurance service partner to initiate an online consultation to obtain prescription medications for the most common travel needs, like altitude sickness pills, delivered to your door before you leave on your trip (costs may apply).
- Keep your receipts and paperwork:any claim you make will need supporting documentation such as receipts of your purchases and a loss or theft report. Keep these with you in printed or digital form if you need to make a claim.
FAQ
Here are our most frequently asked questions about cover for backpacking. You can also find the answers to other questions in our Helpdesk or you can ask our customer service team
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What does travel insurance cover for backpacking trips?
Travel insurance for your backpacking trip can help cover emergency medical expenses, trip cancellations, stolen gear, emergency evacuations, and more. World Nomads offers flexible plans that include coverage for 250+ activities you might encounter on the road.
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Do I need travel insurance for a backpacking trip?
Only you can decide your travel insurance needs however our plans were created with backpackers – and their unique circumstances - in mind. Whether you're trekking in high altitudes or navigating unfamiliar cities, the right travel insurance coverage can protect you from unexpected bills due to injuries, illness, theft, and trip disruptions.
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Is emergency evacuation included in backpacking travel insurance?
Yes, our travel insurance coverage includes emergency evacuation. If you’re seriously injured or become unexpectedly ill while backpacking. If you’re in a remote area and need transport to the nearest adequate medical facility, the Medical Evacuation and Repatriation of Remains benefit may help cover the cost – which can easily run into the hundreds of thousands of dollars. Evacuation must be deemed medically necessary by the attending physician and approved by the 24/7 Emergency Assistance team. Always check your plans’ elevation limits and covered activities to make sure you’re protected for your specific adventure.
- The Standard and Annual plans cover hikes up to 19,685 feet (6,000 meters)
- The Explorer plan covers up to 21,325 feet (6,500 meters)
- The Epic plan extends coverage up to 26,247 feet (8,000 meters)
-
Does the travel insurance coverage include protection for stolen backpacks or gear?
Yes, backpacking gear and equipment may be covered under the baggage and personal effects benefit of our plans if it’s lost, stolen, or accidentally damaged during your trip. Coverage maximum benefits amounts and conditions vary by plan, so be sure to review your chosen plan documents – especially if your carrying high-value items like trekking poles, boots, or GPS devices. Note: coverage does not include wear and tear, or gear damaged during use. Additional terms and conditions apply.
-
Can I cancel my backpacking trip and get reimbursed?
If you need to cancel your trip for a covered reason—like an unexpected illness or injury—your plan may reimburse the pre-paid, unused, non-refundable trip costs with the ‘trip cancellation’ benefit. Want more flexibility? World Nomads offers optional Cancel For Any Reason (CFAR) coverage if you buy it within 7 days of your first trip deposit. Optional ‘Cancel for Any Reason’ benefit is available on some plans (additional cost applies; not available in NY).
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Am I covered for high-altitude trekking while backpacking?
Yes, but coverage depends on your plan. World Nomads offers multiple plans that cover hiking and trekking at different altitudes—from lower elevation hikes to epic multi-day routes up to 8,000 meters (26,247 feet).
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Can I buy travel insurance after my backpacking trip has started?
Yes, with World Nomads you can purchase travel insurance and non-insurance services even if you’ve already started your trip. Waiting periods may apply for certain benefits, so it’s best to buy coverage early.
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What should I do if I get sick while backpacking abroad?
If you become ill while backpacking, your travel protection plan may help with reimbursement of medical expenses. If Emergency Medical Evacuation is required it must be deemed medically necessary by the attending physician and approved by the 24/7 Emergency Assistance team. Always check your plan’s elevation limits and covered activities to make sure you're protected for your specific adventure.
Need destination inspiration for your next backpacking trip?
When you buy a World Nomads Travel Insurance plan, rest assured that your coverage has been crafted by passionate travelers who have lugged backpacks, battled bedbugs, and fought with food poisoning along the way as well. For trip ideas and tips, check out our article on backpacking dos and don’ts, as well as some of our favorite backpacking trips:
Climbing Kilimanjaro: What to Know and How to Prepare
6 Backpacking Tips for Staying Safe in Thailand
2 Week Thailand Itinerary: Get Your Day-by-Day Travel Guide
How Traveling Cheaply Can Also Be Good for the Planet
This is not a full list of what is and isn’t covered, so please check your plan document for a full list of maximums, terms, conditions, limitations and exclusions that may apply to your state specific plan. Any example scenarios provided above are not a guarantee of coverage. All claims are subject to review, require documentation and are considered individually. Exclusion applies to Adventure or Extreme Activities.
Travel Insurance Benefits: how we can take care of you
Trip Cancellation
Been working hard for your trip?
We'll work hard to protect it.
Trip Protection
- Work emergency?
- Weather delay?
- Travel companion sick?
We’ve got your back.
Emergency Medical Expenses
Feeling fit and healthy? What if you get sick or injured?
Take the pain out of medical or dental costs.
Emergency Medical Insurance
- Accidentally injured?
- Suddenly sick?
- Need a hospital?
We’ve got your back.
Emergency Medical Transportation
Know where the nearest hospital is?
Don’t stress, we’ll get you there quickly.
Evacuation and Repatriation
- Ambulance transfers
- Medevac flights
- Medical escort services
Help starts here.
Protect your gear
Love photography, filming or sport?
Cover your bags, tech or gear.
Protect your gear
- Stolen I.D.s
- Checked-in sports equipment
- Damaged luggage
Help starts here.
- Emergency Overseas Medical & Dental Expenses
- Emergency Medical Evacuation & Repatriation
- Trip Cancellation or Interruption
- 24-Hour Assistance Services
- Baggage
- And more (depending on your country of residence)
24/7 emergency assistance
Whether you need medical assistance or emergency evacuation, our teams are available 24 hours a day, 7 days a week, 365 days a year before and during your trip.
Are you in need of emergency assistance right now?
Contact the teamTravel Insurance for Digital Nomads
Learn how your tech could be covered while you're working or traveling overseas.
- As featured in:
As featured in:
Protecting your gadgets is an important part of travel, taking your gadgets on the road is just as common and essential as packing an extra pair of socks. That's why our travel insurance plans have been designed for digital nomads.
Double check the specific terms and conditions of your policy as there may be limits to what you can claim depending on the premium you have paid and what happens to your equipment while on the road.
- Why travel insurance is important for digital nomads?
- How are my electronics covered?
- Countries offering digital Nomad visas to travelers globally
- Does my travel insurance cover my tech?
- What's not covered by travel insurance?
- FAQs for digital nomads
Why travel insurance is important for digital nomads?
Travel insurance may not always be required, but when that illness, injury, baggage delay or trip interruption occurs, and you’re left out in the cold in a foreign country it could come in very handy. World Nomads may offer travel insurance for several events, some of these include:
- Hospitalization due to a severe injury or illness
- A flight is delayed or canceled.
- If your bags and valuables are delayed, stolen or damaged.
- When you urgently need 24-hour Emergency Assistance.
- If you’re planning to be active and doing outdoor adventures (we offer over 200+ activities, sports and experiences).
- If you need cover for a multi-destination trip.
- If you’re travelling with family and need cover for dependants.
- Cover for some Coronavirus-related events.
How are my electronics covered?
World Nomads may be able to replace, repair or recover the costs of your tech devices when stolen, lost or damaged under your supervision, in certain circumstances. Benefits are available only after exhausting other sources of compensation, such as from your common carrier (this can be a public airline, bus or train company licensed to carry passengers for a fee, excluding taxis and rental vehicle companies, and operating to regular public schedules/timetables).
Remember, depreciation and wear and tear on your gear are taken into account when we review your claim, and claims are subject to per item limit and total maximum benefit amount, which can be found in your policy wording.
In the event that your equipment is delayed, lost and/or accidentally damaged by a common carrier, you must report the incident as soon as reasonably possible to a responsible officer for the carrier.
You must also get a Property Irregularity Report (PIR) or a similar official report and make a claim directly with the carrier as a first step.
Get a travel insurance quote from World Nomads today.
Countries that offer digital Nomad visas to travelers globally
- Portugal – Digital Nomad Visa
- Estonia – Digital Nomad Visa
- Croatia – Digital Nomad Temporary Stay Visa
- Germany – Freelance "Freiberufler" Visa
- Spain – Digital Nomad Visa (part of the Startup Act)
- Mexico – Temporary Resident Visa
- Costa Rica – Rentista Visa
- Iceland – Long-Term Remote Work Visa
- Barbados – Welcome Stamp Program
- Dubai (UAE) – Virtual Working Program
- Malta – Nomad Residence Permit
- Georgia – Remotely from Georgia Program
- Greece – Digital Nomad Visa
- Mauritius – Premium Travel Visa
- Norway – Independent Contractor Visa
- Czech Republic – Zivno Visa
- Hungary – White Card Visa
- Romania – Digital Nomad Visa
- Bermuda – Work from Bermuda Certificate
- Anguilla – Work from Anguilla Program
For more information on digital nomad visas please refer to the visa guide website.
Does my insurance cover my tech?
Watch the video to learn how our travel policy can provide cover for all of your tech gear during your travels.
What's not covered by travel insurance?
- When you mindlessly leave your gear behind (like that time when you forgot your very expensive camera and lenses in a taxi on your way to the airport).
- Whenever you leave items (including tablets, laptops, photographic or video equipment, mobile phones and other hand-held devices) unattended, including in a car, boat, tent or camper trailer or checked in with your common carrier.
- Gear or equipment that you use for professional purposes.
- Electronic malfunctions (you'll have to hit up the manufacturer).
- When you fail to file a loss or theft report with the local authorities or the representative of the venue where it took place, such as a common carrier, tour operator or other travel provider.
This is not a full list of what's covered and not covered. Other terms, conditions and exclusions may apply so please read your policy carefully.
If you’re not sure if something is covered or how to claim, contact us and we’ll let you know.
Tips for digital nomads
- travelling, understand the requirements for digital nomad visas and ensure your World Nomads travel insurance policy aligns with the country’s health and travel regulations.
- Find and scan your receipts before you leave.
- If an airline loses your gadgets, notify them right away and get a record.
- Theft? Report it to the police as soon as possible.
- Password protect your devices and enable the lock screen if possible.
Bag snatched in Latvia.
It was my final day in Riga, Latvia. In my small bag I keep all my valuables, because hostels can't always be reliable with safekeeping. It contained my new GoPro, Iphone, digital camera, laptop and hard drive, plus my emergency money (200 euros). I planned on using my cameras and computer for editing later that afternoon. The coast was amazing and, as it got late, I decided to take the train back to Riga city. As I was getting off the train, down the vertical steep steps, I had my bag snatched off my shoulder. In seconds, the doors closed and the train pulled off. Telling authorities on the platforms immediately, they could not assist and referred me straight to the police. Feeling helpless, I went to the police where I was kept for hours, because of English barriers and translations of documents. I walked out just after midnight with my report. A day trip I won't forget soon.
Travel Insurance Benefits: how we can take care of you
Trip Cancellation
Been working hard for your trip?
We'll work hard to protect it.
Trip Protection
- Unexpectedly hospitalised?
- Travel buddy unfit to travel?
- Close relative suddenly dies?
We’ve got your back.
Emergency Medical Expenses
Feeling fit and healthy? What if you get sick or injured?
Take the pain out of medical or dental costs.
Emergency Medical Insurance
- Need meds quick?
- Accidentally injured?
- Suddenly sick?
We’ve got your back.
Emergency Medical Transportation
Know where the nearest hospital is?
Don’t stress, we’ll get you there quickly.
Evacuation and Repatriation
- Banged up abroad?
- Need a hospital urgently?
- Medivac home?
Help starts here.
Protect your gear
Love photography, filming or sport?
Cover your bags, tech or gear.
Protect your gear
- Passport or tech stolen?
- Airline lost your gear?
- Bags delayed?
Help starts here.
- Emergency Overseas Medical & Dental Expenses
- Emergency Medical Evacuation & Repatriation
- Trip Cancellation or Interruption
- 24-Hour Assistance Services
- Baggage
- And more (depending on your country of residence)
24/7 emergency assistance
Whether you need medical assistance or emergency evacuation, our teams are available 24 hours a day, 7 days a week, 365 days a year before and during your trip.
Are you in need of emergency assistance right now?
Contact the teamFAQ
Here are our most frequently asked questions about protection for tech gear and digital nomad travel insurance. You can also find the answers to other questions in our Helpdesk or you can ask our customer service team.
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What are the requirements to get a digital nomad visa?
Each country has specific requirements, but generally, digital nomad visas require proof of income, travel insurance, and accommodation plans. Some may also require a valid employment contract or proof of self-employment. Be sure to check each country’s specific requirements before applying.
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Do I need travel insurance for a digital nomad visa?
Yes, most digital nomad visas require proof of travel insurance or health insurance that covers you for the entire duration of your stay in the foreign country.
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If I've not specified my items, why do they get depreciated?
Electronics age and get knocked about. Depreciation happens to match the claim with the item's current price, not cost price.
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If my electronics are out of warranty, can I claim if there's a malfunction?
The policies excludes cover where there's an electronic malfunction.
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Why won't you cover my electronics if they're checked-in with an airline?
Because electronics are fragile and checked-in luggage can easily be damaged.
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What if I don't have receipts for all of my items?
You'll need to show a proof of ownership - enough evidence to 'tip the balance' if you're lodging a claim.